diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang
index 79c4978b660..a565ecb59b8 100644
--- a/htdocs/langs/en_US/ticket.lang
+++ b/htdocs/langs/en_US/ticket.lang
@@ -251,9 +251,9 @@ ShowListTicketWithTrackId=Display ticket list from track ID
 ShowTicketWithTrackId=Display ticket from track ID
 TicketPublicDesc=You can create a support ticket or check from an existing ID.
 YourTicketSuccessfullySaved=Ticket has been successfully saved!
-MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s.
+MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
 PleaseRememberThisId=Please keep the tracking number that we might ask you later.
-TicketNewEmailSubject=Ticket creation confirmation
+TicketNewEmailSubject=Ticket creation confirmation - Ref %s
 TicketNewEmailSubjectCustomer=New support ticket
 TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
 TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
@@ -272,7 +272,7 @@ Subject=Subject
 ViewTicket=View ticket
 ViewMyTicketList=View my ticket list
 ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
-TicketNewEmailSubjectAdmin=New ticket created
+TicketNewEmailSubjectAdmin=New ticket created - Ref %s
 TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
 SeeThisTicketIntomanagementInterface=See ticket in management interface
 TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
diff --git a/htdocs/public/ticket/create_ticket.php b/htdocs/public/ticket/create_ticket.php
index b69d28f0cb0..c4a3b71e6ad 100644
--- a/htdocs/public/ticket/create_ticket.php
+++ b/htdocs/public/ticket/create_ticket.php
@@ -203,7 +203,7 @@ if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
 
                 // Send email to customer
 
-                $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubject');
+                $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubject', $object->ref);
                 $message .= ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody'))."\n\n";
                 $message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket')."\n";
 
@@ -245,7 +245,7 @@ if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
 
                 if ($sendto)
                 {
-	                $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin');
+	                $subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin', $object->ref);
 	                $message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id)."\n\n";
 	                $message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
 	                $message_admin .= '<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
@@ -314,7 +314,7 @@ if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
             //setEventMessages($langs->trans('YourTicketSuccessfullySaved'), null, 'mesgs');
 
             // Make a redirect to avoid to have ticket submitted twice if we make back
-            setEventMessages($langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '<strong>'.$object->track_id.'</strong>'), null, 'warnings');
+            setEventMessages($langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '<strong>'.$object->track_id.'</strong>', '<strong>' . $object->ref . '</strong>'), null, 'warnings');
             setEventMessages($langs->trans('PleaseRememberThisId'), null, 'warnings');
             header("Location: index.php");
 			exit;