Look and feel v12

htdocs/core/class/hookmanager.class.php

@@ -149,7 +149,7 @@ class HookManager
         $parameters['context'] = join(':', $this->contextarray);
         //dol_syslog(get_class($this).'::executeHooks method='.$method." action=".$action." context=".$parameters['context']);
 
-        // Define type of hook ('output' or 'addreplace'. 'returnvalue' is deprecated because a 'addreplace' hook can also return resPrint and resArray).
+        // Define type of hook ('output' or 'addreplace'). Type 'returnvalue' is deprecated because a 'addreplace' hook can also return resPrint and resArray).
         $hooktype = 'output';
         if (in_array(
 			$method,
@@ -199,6 +199,7 @@ class HookManager
 			    'pdf_getlinetotalwithtax',
 				'paymentsupplierinvoices',
 				'printAddress',
+				'printEmail',
 				'printSearchForm',
 				'printTabsHead',
 				'printObjectLine',

htdocs/core/lib/functions.lib.php

@@ -3144,7 +3144,7 @@ function img_picto($titlealt, $picto, $moreatt = '', $pictoisfullpath = false, $
         		'filter', 'file-code', 'folder', 'folder-open', 'grip', 'grip_title', 'help', 'language', 'list', 'listlight', 'note',
         		'object_action', 'object_account', 'object_barcode', 'object_phoning', 'object_phoning_fax', 'object_email',
         		'object_accounting', 'object_category', 'object_bookmark', 'object_bug', 'object_generic', 'object_list-alt', 'object_calendar', 'object_calendarweek', 'object_calendarmonth', 'object_calendarday', 'object_calendarperuser',
-        		'object_cash-register', 'object_company', 'object_contact', 'object_holiday', 'object_hrm', 'object_multicurrency', 'object_payment',
+        		'object_cash-register', 'object_company', 'object_contact', 'object_contract', 'object_holiday', 'object_hrm', 'object_multicurrency', 'object_payment',
         		'object_paragraph', 'object_printer', 'object_resource', 'object_rss', 'object_technic', 'object_ticket', 'object_trip', 'object_user', 'object_group', 'object_member', 'object_other',
         		'off', 'on', 'paiment', 'play', 'playdisabled', 'printer', 'resize', 'stats', 'trip',
 				'note', 'setup', 'sign-out', 'split', 'switch_off', 'switch_on', 'tools', 'unlink', 'uparrow', 'user', 'wrench', 'globe',
@@ -3169,7 +3169,7 @@ function img_picto($titlealt, $picto, $moreatt = '', $pictoisfullpath = false, $
 
 		    $arrayconvpictotofa = array(
 		    	'account'=>'university', 'action'=>'calendar-alt', 'address'=> 'address-book', 'bank_account'=>'university',
-		    	'company'=>'building', 'contact'=>'address-book',
+		    	'company'=>'building', 'contact'=>'address-book', 'contract'=>'suitcase',
 		    	'setup'=>'cog', 'companies'=>'building', 'products'=>'cube', 'commercial'=>'suitcase', 'invoicing'=>'coins', 'accountancy'=>'money-check-alt',
 		    	'accounting'=>'chart-line', 'category'=>'tag',
 		    	'hrm'=>'umbrella-beach', 'members'=>'users', 'ticket'=>'ticket-alt', 'globe'=>'external-link-alt',
@@ -3236,6 +3236,7 @@ function img_picto($titlealt, $picto, $moreatt = '', $pictoisfullpath = false, $
 			// Add CSS
 			$arrayconvpictotomorcess = array(
 				'action'=>'bg-infoxbox-action', 'account'=>'bg-infoxbox-bank_account', 'bank_account'=>'bg-infoxbox-bank_account', 'cash-register'=>'bg-infoxbox-bank_account',
+				'contract'=>'bg-infoxbox-contrat',
 				'multicurrency'=>'bg-infoxbox-bank_account',
 				'check'=>'font-status4',
 				'hrm'=>'bg-infoxbox-adherent', 'group'=>'bg-infoxbox-adherent',

htdocs/fichinter/class/api_interventions.class.php

@@ -21,7 +21,7 @@
  require_once DOL_DOCUMENT_ROOT.'/fichinter/class/fichinter.class.php';
 
 /**
- * API class for fichinters
+ * API class for Interventions
  *
  * @access protected
  * @class  DolibarrApiAccess {@requires user,external}

htdocs/fichinter/class/fichinter.class.php

@@ -202,7 +202,7 @@ class Fichinter extends CommonObject
 		{
 			while ($obj = $this->db->fetch_object($resql))
 			{
-				$this->nb["fichinters"] = $obj->nb;
+				$this->nb["interventions"] = $obj->nb;
 			}
 			$this->db->free($resql);
 			return 1;

htdocs/index.php

@@ -108,7 +108,6 @@ if (!empty($conf->global->MAIN_MOTD))
  * Hidden for external users
  */
 
-
 $boxstatItems = array();
 $boxstatFromHook = '';
 
@@ -147,7 +146,8 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 		    !empty($conf->projet->enabled) && $user->rights->projet->lire,
 		    !empty($conf->expensereport->enabled) && $user->rights->expensereport->lire,
 	        !empty($conf->holiday->enabled) && $user->rights->holiday->read,
-		!empty($conf->don->enabled) && $user->rights->don->lire
+			!empty($conf->don->enabled) && $user->rights->don->lire,
+		    !empty($conf->ticket->enabled) && $user->rights->ticket->read
 	    );
 	    // Class file containing the method load_state_board for each line
 	    $includes = array(
@@ -170,7 +170,8 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
             DOL_DOCUMENT_ROOT."/projet/class/project.class.php",
 	        DOL_DOCUMENT_ROOT."/expensereport/class/expensereport.class.php",
             DOL_DOCUMENT_ROOT."/holiday/class/holiday.class.php",
-			DOL_DOCUMENT_ROOT."/don/class/don.class.php"
+			DOL_DOCUMENT_ROOT."/don/class/don.class.php",
+	    	DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php"
 	    );
 	    // Name class containing the method load_state_board for each line
 	    $classes = array('User',
@@ -192,7 +193,8 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 	                   'Project',
 	                   'ExpenseReport',
                        'Holiday',
-					   'Don'
+					   'Don',
+	    			   'Ticket',
 	    );
 	    // Cle array returned by the method load_state_board for each line
 	    $keys = array('users',
@@ -206,15 +208,16 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 	                'proposals',
 	                'orders',
 	                'invoices',
-	                'Contracts',
+	                'contracts',
-	                'fichinters',
+	                'interventions',
 	                'supplier_orders',
 	                'supplier_invoices',
 	                'askprice',
 	                'projects',
 	                'expensereports',
                     'holidays',
-					'donations'
+					'donations',
+	    			'ticket'
 	    );
 	    // Dashboard Icon lines
 	    $icons = array('user',
@@ -228,15 +231,16 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 	                 'propal',
 	                 'order',
 	                 'bill',
-	                 'order',
+	                 'contract',
-	                 'order',
+	                 'intervention',
 	                 'order',
 	                 'bill',
 	                 'propal',
 	                 'projectpub',
 					 'trip',
                      'holiday',
-					 'generic'
+					 'generic',
+	    			 'ticket',
 	    );
 	    // Translation keyword
 	    $titres = array("Users",
@@ -258,7 +262,8 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 	                  "Projects",
 					  "ExpenseReports",
                       "Holidays",
-					  "Donations"
+					  "Donations",
+	    			  "Ticket",
 	    );
 	    // Dashboard Link lines
 	    $links = array(
@@ -282,7 +287,8 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 	        DOL_URL_ROOT.'/projet/list.php?mainmenu=project',
     		DOL_URL_ROOT.'/expensereport/list.php?mainmenu=hrm&leftmenu=expensereport',
             DOL_URL_ROOT.'/holiday/list.php?mainmenu=hrm&leftmenu=holiday',
-			DOL_URL_ROOT.'/don/list.php?leftmenu=donations'
+			DOL_URL_ROOT.'/don/list.php?leftmenu=donations',
+	    	DOL_URL_ROOT.'/ticket/list.php?leftmenu=ticket'
 	    );
 	    // Translation lang files
 	    $langfile = array(
@@ -306,6 +312,7 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 			"trips",
             "holiday",
 			"donations",
+	    	"ticket"
 	    );
 
 
@@ -331,7 +338,6 @@ if (empty($user->socid) && empty($conf->global->MAIN_DISABLE_GLOBAL_BOXSTATS))
 	                $board = $boardloaded[$classe];
 	            }
 
-
 	            if (!empty($langfile[$key])) $langs->load($langfile[$key]);
 	            $text = $langs->trans($titres[$key]);
 	            $boxstatItem .= '<a href="'.$links[$key].'" class="boxstatsindicator thumbstat nobold nounderline">';
@@ -415,7 +421,7 @@ if (empty($conf->global->MAIN_DISABLE_GLOBAL_WORKBOARD)) {
         $dashboardlines[$board->element.'_awaiting'] = $board->load_board($user, 'awaiting');
     }
 
-    // Number of services enabled (delayed)
+    // Number of contract / services enabled (delayed)
     if (!empty($conf->contrat->enabled) && $user->rights->contrat->lire) {
         include_once DOL_DOCUMENT_ROOT.'/contrat/class/contrat.class.php';
         $board = new Contrat($db);
@@ -423,6 +429,16 @@ if (empty($conf->global->MAIN_DISABLE_GLOBAL_WORKBOARD)) {
         // Number of active services (expired)
         $dashboardlines[$board->element.'_active'] = $board->load_board($user, "active");
     }
+
+    // Number of tickets open
+    if (!empty($conf->ticket->enabled) && $user->rights->ticket->read) {
+    	include_once DOL_DOCUMENT_ROOT.'/ticket/class/ticket.class.php';
+    	$board = new Ticket($db);
+    	$dashboardlines[$board->element.'_opened'] = $board->load_board($user, "opened");
+    	// Number of active services (expired)
+    	//$dashboardlines[$board->element.'_active'] = $board->load_board($user, "active");
+    }
+
     // Number of invoices customers (has paid)
     if (!empty($conf->facture->enabled) && $user->rights->facture->lire) {
         include_once DOL_DOCUMENT_ROOT.'/compta/facture/class/facture.class.php';
@@ -526,13 +542,6 @@ if (empty($conf->global->MAIN_DISABLE_GLOBAL_WORKBOARD)) {
                 'stats' =>
                     array('facture'),
             ),
-        'contrat' =>
-            array(
-                'groupName' => 'Contracts',
-                'globalStatsKey' => 'Contracts',
-                'stats' =>
-                    array('contrat_inactive', 'contrat_active'),
-            ),
         'supplier_proposal' =>
             array(
                 'groupName' => 'SupplierProposals',
@@ -554,6 +563,20 @@ if (empty($conf->global->MAIN_DISABLE_GLOBAL_WORKBOARD)) {
                 'stats' =>
                     array('invoice_supplier'),
             ),
+    	'contrat' =>
+	    	array(
+	    		'groupName' => 'Contracts',
+	    		'globalStatsKey' => 'Contracts',
+	    		'stats' =>
+	    		array('contrat_inactive', 'contrat_active'),
+	    	),
+    	'ticket' =>
+	    	array(
+	    		'groupName' => 'Tickets',
+	    		'globalStatsKey' => 'OpenTickets',
+	    		'stats' =>
+	    			array('ticket_opened'),
+	    	),
     	'bank_account' =>
             array(
                 'groupName' => 'BankAccount',
@@ -587,8 +610,7 @@ if (empty($conf->global->MAIN_DISABLE_GLOBAL_WORKBOARD)) {
     $parameters = array(
         'dashboardgroup' => $dashboardgroup
     );
-    $reshook = $hookmanager->executeHooks('addOpenElementsDashboardGroup', $parameters, $object,
+    $reshook = $hookmanager->executeHooks('addOpenElementsDashboardGroup', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
-        $action); // Note that $action and $object may have been modified by some hooks
     if ($reshook == 0) {
         $dashboardgroup = array_merge($dashboardgroup, $hookmanager->resArray);
     }

htdocs/langs/en_US/companies.lang

@@ -325,7 +325,6 @@ CompanyDeleted=Company "%s" deleted from database.
 ListOfContacts=List of contacts/addresses
 ListOfContactsAddresses=List of contacts/addresses
 ListOfThirdParties=List of Third Parties
-ShowCompany=Show Third Party
 ShowContact=Show contact
 ContactsAllShort=All (No filter)
 ContactType=Contact type

htdocs/societe/class/societe.class.php

@@ -2407,7 +2407,7 @@ class Societe extends CommonObject
 		// By default
 		if (empty($linkstart))
 		{
-			$label .= '<u>'.$langs->trans("ShowCompany").'</u>';
+			$label .= '<u>'.$langs->trans("ThirdParty").'</u>';
 			$linkstart = '<a href="'.DOL_URL_ROOT.'/societe/card.php?socid='.$this->id;
 		}
 

htdocs/societe/list.php

@@ -1148,7 +1148,7 @@ while ($i < min($num, $limit))
 	}
 	if (!empty($arrayfields['s.email']['checked']))
 	{
-		print "<td>".dol_print_email($obj->email, $obj->rowid, $obj->socid, 'AC_EMAIL', 18, 0, 1)."</td>\n";
+		print '<td class="tdoverflowmax150">'.dol_print_email($obj->email, $obj->rowid, $obj->socid, 'AC_EMAIL', 0, 0, 1)."</td>\n";
 		if (!$i) $totalarray['nbfield']++;
 	}
 	if (!empty($arrayfields['s.phone']['checked']))

htdocs/supplier_proposal/class/supplier_proposal.class.php

@@ -2436,7 +2436,7 @@ class SupplierProposal extends CommonObject
 
     // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
     /**
-     *      Charge indicateurs this->nb de tableau de bord
+     *      Load indicator this->nb of global stats widget
      *
      *      @return     int         <0 if ko, >0 if ok
      */

htdocs/theme/eldy/global.inc.php

@@ -3826,8 +3826,8 @@ div.boximport {
 
 .fieldrequired { font-weight: bold; color: var(--fieldrequiredcolor); }
 
-.widthpictotitle { width: 32px; text-align: <?php echo $left; ?>; }
+.widthpictotitle { width: 26px; text-align: <?php echo $left; ?>; }
-span.widthpictotitle { font-size: 2em; };
+span.widthpictotitle { font-size: 1.7em; };
 
 .dolgraphtitle { margin-top: 6px; margin-bottom: 4px; }
 .dolgraphtitlecssboxes { /* margin: 0px; */ }

htdocs/theme/eldy/info-box.inc.php

@@ -77,7 +77,7 @@ if (!defined('ISLOADEDBYSTEELSHEET')) die('Must be call by steelsheet'); ?>
 	max-width: 100%;
 }
 .info-box-module .info-box-icon > img {
-    max-width: 50%;
+    max-width: 55%;
 }
 
 .info-box-icon-text{
@@ -220,11 +220,11 @@ if (GETPOSTISSET('THEME_AGRESSIVENESS_RATIO')) $conf->global->THEME_AGRESSIVENES
 .bg-infoxbox-order_supplier{
 	<?php echo $prefix; ?>color: <?php print colorAgressiveness('#599caf', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
 }
-.bg-infoxbox-contrat{
+.bg-infoxbox-contrat, .bg-infoxbox-ticket{
-	<?php echo $prefix; ?>color: <?php print colorAgressiveness('#469686', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
+	<?php echo $prefix; ?>color: <?php print colorAgressiveness('#46a676', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
 }
 .bg-infoxbox-bank_account{
-	<?php echo $prefix; ?>color: <?php print colorAgressiveness('#c5903e', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
+	<?php echo $prefix; ?>color: <?php print colorAgressiveness('#b0a53e', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
 }
 .bg-infoxbox-adherent{
 	<?php echo $prefix; ?>color: <?php print colorAgressiveness('#79633f', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
@@ -258,6 +258,9 @@ if (GETPOSTISSET('THEME_AGRESSIVENESS_RATIO')) $conf->global->THEME_AGRESSIVENES
 .fa-dol-contrat:before {
 	content: "\f1e6";
 }
+.fa-dol-ticket:before {
+	content: "\f3ff";
+}
 .fa-dol-bank_account:before {
 	content: "\f19c";
 }
@@ -297,37 +300,6 @@ if (GETPOSTISSET('THEME_AGRESSIVENESS_RATIO')) $conf->global->THEME_AGRESSIVENES
 	color : #b91f1f;
 }
 
-/* USING IMAGES FOR WEATHER INTEAD OF FONT AWESOME */
-/* For other themes just uncomment this part */
-/*.info-box-weather-level0,
-.info-box-weather-level1,
-.info-box-weather-level2,
-.info-box-weather-level3,
-.info-box-weather-level4 {
-	background-position: 15px 50%;
-	background-repeat: no-repeat;
-}
-
-.info-box-weather .info-box-icon{
-	display: none !important;
-}
-.info-box-weather-level0 {
-	background-image: url("img/weather/weather-clear.png");
-}
-.info-box-weather-level1 {
-	background-image: url("img/weather/weather-few-clouds.png");
-}
-.info-box-weather-level2 {
-	background-image: url("img/weather/weather-clouds.png");
-}
-.info-box-weather-level3 {
-	background-image: url("img/weather/weather-many-clouds.png");
-}
-.info-box-weather-level4 {
-	background-image: url("img/weather/weather-storm.png");
-}*/
-
-
 
 .box-flex-container{
 	display: flex; /* or inline-flex */

htdocs/theme/md/info-box.inc.php

@@ -61,7 +61,7 @@ span.info-box-icon-text {	/* hide box text number due to problems */
 	max-width: 100%;
 }
 .info-box-module .info-box-icon > img {
-    max-width: 50%;
+    max-width: 55%;
 }
 .info-box-content {
 	padding: 5px 10px;
@@ -126,11 +126,11 @@ if (GETPOSTISSET('THEME_AGRESSIVENESS_RATIO')) $conf->global->THEME_AGRESSIVENES
 .bg-infoxbox-order_supplier i.fa{
 	color: <?php print colorAgressiveness('#40b0cf', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
 }
-.bg-infoxbox-contrat i.fa{
+.bg-infoxbox-contrat i.fa, .bg-infoxbox-ticket i.fa{
 	color: <?php print colorAgressiveness('#20a68a', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
 }
 .bg-infoxbox-bank_account i.fa{
-	color: <?php print colorAgressiveness('#e39c42', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
+	color: <?php print colorAgressiveness('#b0a53e', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;
 }
 .bg-infoxbox-adherent i.fa{
 	color: <?php print colorAgressiveness('#f39c12', $conf->global->THEME_AGRESSIVENESS_RATIO); ?>  !important;

htdocs/ticket/card.php

@@ -742,7 +742,9 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
             $head = societe_prepare_head($object->thirdparty);
 
             dol_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
+
             dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');
+
             dol_fiche_end();
         }
 
@@ -790,7 +792,7 @@ if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'd
         if (!empty($conf->projet->enabled))
         {
         	$langs->load("projects");
-        	$morehtmlref .= '<br>'.$langs->trans('Project');
+        	$morehtmlref .= '<br>'.$langs->trans('Project').' ';
         	if ($user->rights->ticket->write)
         	{
         		if ($action != 'classify')

htdocs/ticket/class/ticket.class.php

@@ -2781,6 +2781,122 @@ class Ticket extends CommonObject
             setEventMessages($langs->trans('ErrorMailRecipientIsEmptyForSendTicketMessage'), null, 'warnings');
         }
     }
+
+    // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
+    /**
+     *      Load indicators for dashboard (this->nbtodo and this->nbtodolate)
+     *
+     *      @param          User	$user   Object user
+     *      @param          int		$mode   "opened" for askprice to close, "signed" for proposal to invoice
+     *      @return         int             <0 if KO, >0 if OK
+     */
+    public function load_board($user, $mode)
+    {
+    	// phpcs:enable
+    	global $conf, $user, $langs;
+
+    	$now = dol_now();
+
+    	$this->nbtodo = $this->nbtodolate = 0;
+    	$clause = " WHERE";
+
+    	$sql = "SELECT p.rowid, p.ref, p.datec as datec";
+    	$sql .= " FROM ".MAIN_DB_PREFIX."ticket as p";
+    	if (!$user->rights->societe->client->voir && !$user->socid)
+    	{
+    		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe_commerciaux as sc ON p.fk_soc = sc.fk_soc";
+    		$sql .= " WHERE sc.fk_user = ".$user->id;
+    		$clause = " AND";
+    	}
+    	$sql .= $clause." p.entity IN (".getEntity('ticket').")";
+    	if ($mode == 'opened') $sql .= " AND p.fk_statut in (".Ticket::STATUS_CLOSED.", ".Ticket::STATUS_CANCELED.")";
+    	if ($user->socid) $sql .= " AND p.fk_soc = ".$user->socid;
+
+    	$resql = $this->db->query($sql);
+    	if ($resql)
+    	{
+    		$label = $labelShort = '';
+    		$status = '';
+    		if ($mode == 'opened') {
+    			$status = 'openall';
+    			//$delay_warning = $conf->ticket->warning_delay;
+    			$delay_warning = 0;
+    			$label = $langs->trans("MenuListNonClosed");
+    			$labelShort = $langs->trans("MenuListNonClosed");
+    		}
+
+    		$response = new WorkboardResponse();
+    		$response->warning_delay = $delay_warning / 60 / 60 / 24;
+    		$response->label = $label;
+    		$response->labelShort = $labelShort;
+    		$response->url = DOL_URL_ROOT.'/ticket/list.php?search_fk_statut[]='.$status;
+    		$response->img = img_object('', "ticket");
+
+    		// This assignment in condition is not a bug. It allows walking the results.
+    		while ($obj = $this->db->fetch_object($resql))
+    		{
+    			$response->nbtodo++;
+    			if ($mode == 'opened')
+    			{
+    				$datelimit = $this->db->jdate($obj->datefin);
+    				if ($datelimit < ($now - $delay_warning))
+    				{
+    					//$response->nbtodolate++;
+    				}
+    			}
+    		}
+    		return $response;
+    	}
+    	else
+    	{
+    		$this->error = $this->db->lasterror();
+    		return -1;
+    	}
+    }
+
+    // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
+    /**
+     *      Load indicator this->nb of global stats widget
+     *
+     *      @return     int         <0 if ko, >0 if ok
+     */
+    public function load_state_board()
+    {
+    	// phpcs:enable
+    	global $conf, $user;
+
+    	$this->nb = array();
+    	$clause = "WHERE";
+
+    	$sql = "SELECT count(p.rowid) as nb";
+    	$sql .= " FROM ".MAIN_DB_PREFIX."ticket as p";
+    	$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON p.fk_soc = s.rowid";
+    	if (!$user->rights->societe->client->voir && !$user->socid)
+    	{
+    		$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe_commerciaux as sc ON s.rowid = sc.fk_soc";
+    		$sql .= " WHERE sc.fk_user = ".$user->id;
+    		$clause = "AND";
+    	}
+    	$sql .= " ".$clause." p.entity IN (".getEntity('ticket').")";
+
+    	$resql = $this->db->query($sql);
+    	if ($resql)
+    	{
+    		// This assignment in condition is not a bug. It allows walking the results.
+    		while ($obj = $this->db->fetch_object($resql))
+    		{
+    			$this->nb["ticket"] = $obj->nb;
+    		}
+    		$this->db->free($resql);
+    		return 1;
+    	}
+    	else
+    	{
+    		dol_print_error($this->db);
+    		$this->error = $this->db->lasterror();
+    		return -1;
+    	}
+    }
 }