';
/*
* Statistics area
*/
$tick = array(
'unread' => 0,
'read' => 0,
'answered' => 0,
'assigned' => 0,
'inprogress' => 0,
'waiting' => 0,
'closed' => 0,
'deleted' => 0,
);
$total = 0;
$sql = "SELECT t.fk_statut, COUNT(t.fk_statut) as nb";
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t";
if (!$user->rights->societe->client->voir && !$socid) {
$sql .= ", " . MAIN_DB_PREFIX . "societe_commerciaux as sc";
}
$sql .= ' WHERE t.entity IN (' . getEntity('ticket', 1) . ')';
$sql .= " AND t.fk_statut IS NOT NULL";
$sql .= " AND date_format(datec,'%Y') = '" . $endyear . "'";
if (!$user->rights->societe->client->voir && !$socid) {
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user->id;
}
// External users restriction
if ($user->societe_id > 0) {
$sql .= " AND t.fk_soc='" . $user->societe_id . "'";
} else {
// For internals users,
if (!empty($conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY) && !$user->rights->ticket->manage) {
$sql .= " AND t.fk_user_assign=" . $user->id;
}
}
$sql .= " GROUP BY t.fk_statut";
$result = $db->query($sql);
if ($result) {
while ($objp = $db->fetch_object($result)) {
$found = 0;
if ($objp->fk_statut == 0) {
$tick['unread'] = $objp->nb;
}
if ($objp->fk_statut == 1) {
$tick['read'] = $objp->nb;
}
if ($objp->fk_statut == 3) {
$tick['answered'] = $objp->nb;
}
if ($objp->fk_statut == 4) {
$tick['assigned'] = $objp->nb;
}
if ($objp->fk_statut == 5) {
$tick['inprogress'] = $objp->nb;
}
if ($objp->fk_statut == 6) {
$tick['waiting'] = $objp->nb;
}
if ($objp->fk_statut == 8) {
$tick['closed'] = $objp->nb;
}
if ($objp->fk_statut == 9) {
$tick['deleted'] = $objp->nb;
}
}
if ((round($tick['unread']) ? 1 : 0) +(round($tick['read']) ? 1 : 0) +(round($tick['answered']) ? 1 : 0) +(round($tick['assigned']) ? 1 : 0) +(round($tick['inprogress']) ? 1 : 0) +(round($tick['waiting']) ? 1 : 0) +(round($tick['closed']) ? 1 : 0) +(round($tick['deleted']) ? 1 : 0) >= 2
) {
$dataseries = array();
$dataseries[] = array('label' => $langs->trans("Unread"), 'data' => round($tick['unread']));
$dataseries[] = array('label' => $langs->trans("Read"), 'data' => round($tick['read']));
$dataseries[] = array('label' => $langs->trans("Answered"), 'data' => round($tick['answered']));
$dataseries[] = array('label' => $langs->trans("Assigned"), 'data' => round($tick['assigned']));
$dataseries[] = array('label' => $langs->trans("InProgress"), 'data' => round($tick['inprogress']));
$dataseries[] = array('label' => $langs->trans("Waiting"), 'data' => round($tick['waiting']));
$dataseries[] = array('label' => $langs->trans("Closed"), 'data' => round($tick['closed']));
$dataseries[] = array('label' => $langs->trans("Deleted"), 'data' => round($tick['deleted']));
}
} else {
dol_print_error($db);
}
$stringtoshow = '';
$stringtoshow .= '
'; // hideobject is to start hidden
$stringtoshow .= '';
$stringtoshow .= '
';
print '
';
print '| ' . $langs->trans("Statistics") . ' ' . img_picto('', 'filter.png', 'id="idsubimgDOLUSERCOOKIE_ticket_by_status" class="linkobject"') . ' |
|---|
';
print '| ';
// don't display graph if no series
if (! empty($dataseries) && count($dataseries) > 1) {
$data = array();
foreach ($dataseries as $key => $value) {
$data[] = array($value['label'], $value['data']);
}
$px1 = new DolGraph();
$mesg = $px1->isGraphKo();
if (!$mesg) {
$px1->SetData($data);
unset($data1);
$px1->SetPrecisionY(0);
$i = $startyear;
$legend = array();
while ($i <= $endyear) {
$legend[] = $i;
$i++;
}
$px1->SetType(array('pie'));
$px1->SetLegend($legend);
$px1->SetMaxValue($px1->GetCeilMaxValue());
$px1->SetWidth($WIDTH);
$px1->SetHeight($HEIGHT);
$px1->SetYLabel($langs->trans("TicketStatByStatus"));
$px1->SetShading(3);
$px1->SetHorizTickIncrement(1);
$px1->SetPrecisionY(0);
$px1->SetCssPrefix("cssboxes");
$px1->mode = 'depth';
//$px1->SetTitle($langs->trans("TicketStatByStatus"));
$px1->draw($filenamenb, $fileurlnb);
print $px1->show();
}
}
print $stringtoshow;
print ' |
';
print '
';
// Build graphic number of object
$data = $stats->getNbByMonth($endyear, $startyear);
print '
';
/*
* Last tickets
*/
$max = 15;
$sql = "SELECT t.rowid, t.ref, t.track_id, t.datec, t.subject, t.type_code, t.category_code, t.severity_code, t.fk_statut, t.progress,";
$sql .= " type.label as type_label, category.label as category_label, severity.label as severity_label";
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code";
if (!$user->rights->societe->client->voir && !$socid) {
$sql .= ", " . MAIN_DB_PREFIX . "societe_commerciaux as sc";
}
$sql .= ' WHERE t.entity IN (' . getEntity('ticket', 1) . ')';
$sql .= " AND t.fk_statut=0";
if (!$user->rights->societe->client->voir && !$socid) {
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user->id;
}
if ($user->societe_id > 0) {
$sql .= " AND t.fk_soc='" . $user->societe_id . "'";
} else {
// Restricted to assigned user only
if ($conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY && !$user->rights->ticket->manage) {
$sql .= " AND t.fk_user_assign=" . $user->id;
}
}
$sql .= $db->order("t.datec", "DESC");
$sql .= $db->plimit($max, 0);
//print $sql;
$result = $db->query($sql);
if ($result) {
$num = $db->num_rows($result);
$i = 0;
$transRecordedType = $langs->trans("LatestNewTickets", $max);
print '
';
print '
';
print '| ' . $transRecordedType . ' | ';
print '' . $langs->trans('Date') . ' | ';
print '' . $langs->trans('Subject') . ' | ';
print '' . $langs->trans('Type') . ' | ';
print '' . $langs->trans('Category') . ' | ';
print '' . $langs->trans('Severity') . ' | ';
print ' | ';
print '
|---|
';
if ($num > 0) {
while ($i < $num) {
$objp = $db->fetch_object($result);
$tickesupstatic->id = $objp->rowid;
$tickesupstatic->ref = $objp->ref;
$tickesupstatic->track_id = $objp->track_id;
$tickesupstatic->fk_statut = $objp->fk_statut;
$tickesupstatic->progress = $objp->progress;
$tickesupstatic->subject = $objp->subject;
print '';
// Ref
print '| ';
print $tickesupstatic->getNomUrl(1);
print " | \n";
// Creation date
print '';
print dol_print_date($db->jdate($objp->datec), 'dayhour');
print " | ";
// Subject
print '';
print '' . dol_trunc($objp->subject, 30) . '';
print " | \n";
// Type
print '';
print $objp->type_label;
print ' | ';
// Category
print '';
print $objp->category_label;
print " | ";
// Severity
print '';
print $objp->severity_label;
print " | ";
print '';
print $tickesupstatic->getLibStatut(3);
print " | ";
print "
\n";
$i++;
}
$db->free();
} else {
print '| ' . $langs->trans('NoTicketsFound') . ' |
';
}
print "
";
print '
';
} else {
dol_print_error($db);
}
print '