* * This program is free software; you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation; either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see . */ /** * \file htdocs/public/ticket/list.php * \ingroup ticket * \brief Public file to add and manage ticket */ if (!defined('NOCSRFCHECK')) { define('NOCSRFCHECK', '1'); } // Do not check anti CSRF attack test if (!defined('NOREQUIREMENU')) { define('NOREQUIREMENU', '1'); } // If there is no need to load and show top and left menu if (!defined("NOLOGIN")) { define("NOLOGIN", '1'); } // If this page is public (can be called outside logged session) require '../../main.inc.php'; require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php'; // Load translation files required by the page $langs->loadLangs(array("companies","other","ticket")); // Get parameters $track_id = GETPOST('track_id', 'alpha'); $action = GETPOST('action', 'aZ09'); $email = GETPOST('email', 'alpha'); if (GETPOST('btn_view_ticket_list')) { unset($_SESSION['track_id_customer']); unset($_SESSION['email_customer']); } if (isset($_SESSION['track_id_customer'])) { $track_id = $_SESSION['track_id_customer']; } if (isset($_SESSION['email_customer'])) { $email = $_SESSION['email_customer']; } $object = new ActionsTicket($db); /* * Actions */ if ($action == "view_ticketlist") { $error = 0; $display_ticket_list = false; if (!strlen($track_id)) { $error++; array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId"))); $action = ''; } if (!strlen($email)) { $error++; array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email"))); $action = ''; } else { if (!isValidEmail($email)) { $error++; array_push($object->errors, $langs->trans("ErrorEmailInvalid")); $action = ''; } } if (!$error) { $ret = $object->fetch('', '', $track_id); if ($ret && $object->dao->id > 0) { // vérifie si l'adresse email est bien dans les contacts du ticket $contacts = $object->dao->liste_contact(-1, 'external'); foreach ($contacts as $contact) { if ($contact['email'] == $email) { $display_ticket_list = true; $_SESSION['email_customer'] = $email; $_SESSION['track_id_customer'] = $track_id; break; } else { $display_ticket_list = false; } } if ($object->dao->fk_soc > 0) { $object->dao->fetch_thirdparty(); } if ($email == $object->dao->origin_email || $email == $object->dao->thirdparty->email) { $display_ticket_list = true; $_SESSION['email_customer'] = $email; $_SESSION['track_id_customer'] = $track_id; } } else { $error++; array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id)); $action = ''; } } if ($error || $errors) { setEventMessages($object->error, $object->errors, 'errors'); $action = ''; } } $object->doActions($action); /* * View */ $form = new Form($db); $user_assign = new User($db); $user_create = new User($db); $formticket = new FormTicket($db); $arrayofjs = array(); $arrayofcss = array('/ticket/css/styles.css.php'); llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss); if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) { print '
' . $langs->trans('TicketPublicInterfaceForbidden') . '
'; $db->close(); exit(); } print '
'; if ($action == "view_ticketlist") { if ($display_ticket_list) { // Filters $search_fk_status = GETPOST("search_fk_status", 'alpha'); $search_subject = GETPOST("search_subject", 'alpha'); $search_type = GETPOST("search_type", 'alpha'); $search_category = GETPOST("search_category", 'alpha'); $search_severity = GETPOST("search_severity", 'alpha'); $search_fk_user_create = GETPOST("search_fk_user_create", 'int'); $search_fk_user_assign = GETPOST("search_fk_user_assign", 'int'); // Store current page url $url_page_current = dol_buildpath('/public/ticket/list.php', 1); // Do we click on purge search criteria ? if (GETPOST("button_removefilter_x")) { $search_fk_status = ''; $search_subject = ''; $search_type = ''; $search_category = ''; $search_severity = ''; $search_fk_user_create = ''; $search_fk_user_assign = ''; } // fetch optionals attributes and labels $extrafields = new ExtraFields($db); $extralabels = $extrafields->fetch_name_optionals_label('ticket'); $search_array_options = $extrafields->getOptionalsFromPost('ticket', '', 'search_'); $filter = array(); $param = ''; // Definition of fields for list $arrayfields = array( 't.datec' => array('label' => $langs->trans("Date"), 'checked' => 1), 't.date_read' => array('label' => $langs->trans("TicketReadOn"), 'checked' => 0), 't.date_close' => array('label' => $langs->trans("TicketCloseOn"), 'checked' => 0), 't.ref' => array('label' => $langs->trans("Ref"), 'checked' => 1), 't.fk_statut' => array('label' => $langs->trans("Statut"), 'checked' => 1), 't.subject' => array('label' => $langs->trans("Subject"), 'checked' => 1), 'type.code' => array('label' => $langs->trans("Type"), 'checked' => 1), 'category.code' => array('label' => $langs->trans("Category"), 'checked' => 1), 'severity.code' => array('label' => $langs->trans("Severity"), 'checked' => 1), 't.progress' => array('label' => $langs->trans("Progression"), 'checked' => 0), //'t.fk_contract' => array('label' => $langs->trans("Contract"), 'checked' => 0), 't.fk_user_create' => array('label' => $langs->trans("Author"), 'checked' => 1), 't.fk_user_assign' => array('label' => $langs->trans("AuthorAssign"), 'checked' => 0), //'t.entity'=>array('label'=>$langs->trans("Entity"), 'checked'=>1, 'enabled'=>(! empty($conf->multicompany->enabled) && empty($conf->multicompany->transverse_mode))), //'t.datec' => array('label' => $langs->trans("DateCreation"), 'checked' => 0, 'position' => 500), //'t.tms' => array('label' => $langs->trans("DateModificationShort"), 'checked' => 0, 'position' => 2) //'t.statut'=>array('label'=>$langs->trans("Status"), 'checked'=>1, 'position'=>1000), ); // Extra fields if (is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) { if ($extrafields->attributes[$object->table_element]['type'][$key] != 'separate') { $arrayfields["ef." . $key] = array('label' => $extrafields->attributes[$object->table_element]['label'][$key], 'checked' => $extrafields->attributes[$object->table_element]['list'][$key], 'position' => $extrafields->attributes[$object->table_element]['pos'][$key], 'enabled' => $extrafields->attributes[$object->table_element]['perms'][$key]); } } } if (!empty($search_subject)) { $filter['t.subject'] = $search_subject; $param .= '&search_subject=' . $search_subject; } if (!empty($search_type)) { $filter['t.type_code'] = $search_type; $param .= '&search_type=' . $search_type; } if (!empty($search_category)) { $filter['t.category_code'] = $search_category; $param .= '&search_category=' . $search_category; } if (!empty($search_severity)) { $filter['t.severity_code'] = $search_severity; $param .= '&search_severity=' . $search_severity; } if (!empty($search_fk_user_assign)) { // -1 value = all so no filter if ($search_fk_user_assign > 0) { $filter['t.fk_user_assign'] = $search_fk_user_assign; $param .= '&search_fk_user_assign=' . $search_fk_user_assign; } } if (!empty($search_fk_user_create)) { // -1 value = all so no filter if ($search_fk_user_create > 0) { $filter['t.fk_user_create'] = $search_fk_user_create; $param .= '&search_fk_user_create=' . $search_fk_user_create; } } if ((isset($search_fk_status) && $search_fk_status != '') && $search_fk_status != '-1' && $search_fk_status != 'non_closed') { $filter['t.fk_statut'] = $search_fk_status; $param .= '&search_fk_status=' . $search_fk_status; } if (isset($search_fk_status) && $search_fk_status == 'non_closed') { $filter['t.fk_statut'] = array(0, 1, 3, 4, 5, 6); $param .= '&search_fk_status=non_closed'; } require DOL_DOCUMENT_ROOT . '/core/actions_changeselectedfields.inc.php'; $sortfield = GETPOST("sortfield", 'alpha'); $sortorder = GETPOST("sortorder", 'alpha'); if (!$sortfield) { $sortfield = 't.datec'; } if (!$sortorder) { $sortorder = 'DESC'; } $limit = $conf->liste_limit; $page = GETPOST("page", 'int'); if (empty($page) || $page == -1) { $page = 0; } // If $page is not defined, or '' or -1 $offset = $limit * $page; $pageprev = $page - 1; $pagenext = $page + 1; // Request SQL $sql = "SELECT DISTINCT"; $sql .= " t.rowid,"; $sql .= " t.ref,"; $sql .= " t.track_id,"; $sql .= " t.fk_soc,"; $sql .= " t.fk_project,"; $sql .= " t.origin_email,"; $sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,"; $sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,"; $sql .= " t.subject,"; $sql .= " t.message,"; $sql .= " t.fk_statut,"; $sql .= " t.resolution,"; $sql .= " t.progress,"; $sql .= " t.timing,"; $sql .= " t.type_code,"; $sql .= " t.category_code,"; $sql .= " t.severity_code,"; $sql .= " t.datec,"; $sql .= " t.date_read,"; $sql .= " t.date_close,"; $sql .= " t.tms,"; $sql .= " type.label as type_label, category.label as category_label, severity.label as severity_label"; // Add fields for extrafields if (is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) $sql .= ($extrafields->attributes[$object->table_element]['type'][$key] != 'separate' ? ", ef." . $key . ' as options_' . $key : ''); } $sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "societe as s ON s.rowid=t.fk_soc"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as uc ON uc.rowid=t.fk_user_create"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as ua ON ua.rowid=t.fk_user_assign"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "element_contact as ec ON ec.element_id=t.rowid"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_type_contact as tc ON ec.fk_c_type_contact=tc.rowid"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "socpeople sp ON ec.fk_socpeople=sp.rowid"; if (is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "ticket_extrafields as ef on (t.rowid = ef.fk_object)"; } $sql .= " WHERE t.entity IN (" . getEntity('ticket') . ")"; $sql .= " AND ((tc.source = 'external'"; $sql .= " AND tc.element='" . $db->escape($object->dao->element) . "'"; $sql .= " AND tc.active=1)"; $sql .= " OR (sp.email='" . $db->escape($_SESSION['email_customer']) . "'"; $sql .= " OR s.email='" . $db->escape($_SESSION['email_customer']) . "'"; $sql .= " OR t.origin_email='" . $db->escape($_SESSION['email_customer']) . "'))"; // Manage filter if (!empty($filter)) { foreach ($filter as $key => $value) { if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year $sql .= ' AND ' . $key . ' = \'' . $value . '\''; } elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code')) { $sql .= " AND " . $key . " = '" . $db->escape($value) ."'"; } elseif ($key == 't.fk_statut') { if (is_array($value) && count($value) > 0) { $sql .= 'AND ' . $key . ' IN (' . implode(',', $value) . ')'; } else { $sql .= ' AND ' . $key . ' = ' . $db->escape($value); } } else { $sql .= ' AND ' . $key . ' LIKE \'%' . $value . '%\''; } } } //$sql .= " GROUP BY t.track_id"; $sql .= " ORDER BY " . $sortfield . ' ' . $sortorder; $resql = $db->query($sql); if ($resql) { $num_total = $db->num_rows($resql); if (!empty($limit)) { $sql .= ' ' . $db->plimit($limit + 1, $offset); } $resql = $db->query($sql); if ($resql) { $num = $db->num_rows($resql); print_barre_liste($langs->trans('TicketList'), $page, 'public/list.php', $param, $sortfield, $sortorder, '', $num, $num_total, 'ticket'); /* * Search bar */ print '
' . "\n"; print ''; print ''; print ''; print ''; $varpage = empty($contextpage) ? $url_page_current : $contextpage; $selectedfields = $form->multiSelectArrayWithCheckbox('selectedfields', $arrayfields, $varpage); // This also change content of $arrayfields print ''; print ''; if (!empty($arrayfields['t.datec']['checked'])) { print_liste_field_titre($arrayfields['t.datec']['label'], $url_page_current, 't.datec', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.date_read']['checked'])) { print_liste_field_titre($arrayfields['t.date_read']['label'], $url_page_current, 't.date_read', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.date_close']['checked'])) { print_liste_field_titre($arrayfields['t.date_close']['label'], $url_page_current, 't.date_close', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.ref']['checked'])) { print_liste_field_titre($arrayfields['t.ref']['label'], $url_page_current, 't.ref', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.fk_statut']['checked'])) { print_liste_field_titre($arrayfields['t.fk_statut']['label'], $url_page_current, 't.fk_statut', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.subject']['checked'])) { print_liste_field_titre($arrayfields['t.subject']['label']); } if (!empty($arrayfields['type.code']['checked'])) { print_liste_field_titre($arrayfields['type.code']['label'], $url_page_current, 'type.code', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['category.code']['checked'])) { print_liste_field_titre($arrayfields['category.code']['label'], $url_page_current, 'category.code', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['severity.code']['checked'])) { print_liste_field_titre($arrayfields['severity.code']['label'], $url_page_current, 'severity.code', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.progress']['checked'])) { print_liste_field_titre($arrayfields['t.progress']['label'], $url_page_current, 't.progress', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.fk_user_create']['checked'])) { print_liste_field_titre($arrayfields['t.fk_user_create']['label'], $url_page_current, 't.fk_user_create', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.fk_user_assign']['checked'])) { print_liste_field_titre($arrayfields['t.fk_user_assign']['label'], $url_page_current, 't.fk_user_assign', '', $param, '', $sortfield, $sortorder); } if (!empty($arrayfields['t.tms']['checked'])) { print_liste_field_titre($arrayfields['t.tms']['label'], $url_page_current, 't.tms', '', $param, '', $sortfield, $sortorder); } // Extra fields if (is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) { if (!empty($arrayfields["ef." . $key]['checked'])) { $align = $extrafields->getAlignFlag($key); print_liste_field_titre($extralabels[$key], $url_page_current, "ef." . $key, "", $param, ($align ? 'align="' . $align . '"' : ''), $sortfield, $sortorder); } } } print_liste_field_titre($selectedfields, $url_page_current, "", '', '', 'align="right"', $sortfield, $sortorder, 'maxwidthsearch '); print ''; /* * Filter bar */ $formTicket = new FormTicket($db); print ''; if (!empty($arrayfields['t.datec']['checked'])) { print ''; } if (!empty($arrayfields['t.date_read']['checked'])) { print ''; } if (!empty($arrayfields['t.date_close']['checked'])) { print ''; } if (!empty($arrayfields['t.ref']['checked'])) { print ''; } // Status if (!empty($arrayfields['t.fk_statut']['checked'])) { print ''; } if (!empty($arrayfields['t.subject']['checked'])) { print ''; } if (!empty($arrayfields['type.code']['checked'])) { print ''; } if (!empty($arrayfields['category.code']['checked'])) { print ''; } if (!empty($arrayfields['severity.code']['checked'])) { print ''; } if (!empty($arrayfields['t.progress']['checked'])) { print ''; } if (!empty($arrayfields['t.fk_user_create']['checked'])) { print ''; } if (!empty($arrayfields['t.fk_user_assign']['checked'])) { print ''; } if (!empty($arrayfields['t.tms']['checked'])) { print ''; } // Extra fields if (is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) { if (!empty($arrayfields["ef." . $key]['checked'])) { print ''; } } } print ''; print ''; while ($obj = $db->fetch_object($resql)) { print ''; // Date ticket if (!empty($arrayfields['t.datec']['checked'])) { print ''; } // Date read if (!empty($arrayfields['t.date_read']['checked'])) { print ''; } // Date close if (!empty($arrayfields['t.date_close']['checked'])) { print ''; } // ref if (!empty($arrayfields['t.ref']['checked'])) { print ''; } // Statut if (!empty($arrayfields['t.fk_statut']['checked'])) { print ''; } // Subject if (!empty($arrayfields['t.subject']['checked'])) { print ''; } // Type if (!empty($arrayfields['type.code']['checked'])) { print ''; } // Category if (!empty($arrayfields['category.code']['checked'])) { print ''; } // Severity if (!empty($arrayfields['severity.code']['checked'])) { print ''; } // Progression if (!empty($arrayfields['t.progress']['checked'])) { print ''; } // Message author if (!empty($arrayfields['t.fk_user_create']['checked'])) { print ''; } // Assigned author if (!empty($arrayfields['t.fk_user_assign']['checked'])) { print ''; } if (!empty($arrayfields['t.tms']['checked'])) { print ''; } // Extra fields if (is_array($extrafields->attributes[$object->table_element]['label']) && count($extrafields->attributes[$object->table_element]['label'])) { foreach ($extrafields->attributes[$object->table_element]['label'] as $key => $val) { if (!empty($arrayfields["ef." . $key]['checked'])) { print 'getAlignFlag($key); if ($align) { print ' align="' . $align . '"'; } print '>'; $tmpkey = 'options_' . $key; print $extrafields->showOutputField($key, $obj->$tmpkey, '', 1); print ''; } } } print ''; $i++; print ''; } print '
'; $selected = ($search_fk_status != "non_closed" ? $search_fk_status : ''); //$object->printSelectStatus($selected); print ''; print ''; print ''; $formTicket->selectTypesTickets($search_type, 'search_type', '', 2, 1, 1); print ''; $formTicket->selectGroupTickets($search_category, 'search_category', '', 2, 1, 1); print ''; $formTicket->selectSeveritiesTickets($search_severity, 'search_severity', '', 2, 1, 1); print ''; print ''; print ''; print '
'; print dol_print_date($obj->datec, 'dayhour'); print ''; print dol_print_date($obj->date_read, 'dayhour'); print ''; print dol_print_date($obj->date_close, 'dayhour'); print ''; print $obj->ref; print ''; $object->fk_statut = $obj->fk_statut; print $object->getLibStatut(2); print ''; print '' . $obj->subject . ''; print ''; print $obj->type_label; print ''; print $obj->category_label; print ''; print $obj->severity_label; print ''; print $obj->progress; print ''; if ($obj->fk_user_create > 0) { $user_create->firstname = (!empty($obj->user_create_firstname) ? $obj->user_create_firstname : ''); $user_create->name = (!empty($obj->user_create_lastname) ? $obj->user_create_lastname : ''); $user_create->id = (!empty($obj->fk_user_create) ? $obj->fk_user_create : ''); print $user_create->getFullName($langs); } else { print $langs->trans('Email'); } print ''; if ($obj->fk_user_assig > 0) { $user_assign->firstname = (!empty($obj->user_assign_firstname) ? $obj->user_assign_firstname : ''); $user_assign->lastname = (!empty($obj->user_assign_lastname) ? $obj->user_assign_lastname : ''); $user_assign->id = (!empty($obj->fk_user_assign) ? $obj->fk_user_assign : ''); print $user_assign->getFullName($langs); } else { print $langs->trans('None'); } print '' . dol_print_date($obj->tms, 'dayhour') . '
'; print '
'; print '"; print ''; } } } else { print ''; } } else { print '

' . $langs->trans("TicketPublicMsgViewLogIn") . '

'; print '
'; print '
'; print ''; print ''; print ''; print '

'; print ''; print '

'; print '

'; print ''; print '

'; print '

'; print ''; print "

\n"; print "
\n"; print "
\n"; } // End of page llxFooter(); $db->close();