* * This program is free software: you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation, either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see . * * Module descriptor for ticket system */ /** * \defgroup ticket Module Ticket * \brief Module for ticket and request management. * \file core/modules/modTicket.class.php * \ingroup ticket * \brief Description and activation file for module Ticket */ require_once DOL_DOCUMENT_ROOT . "/core/modules/DolibarrModules.class.php"; /** * Description and activation class for module Ticket */ class modTicket extends DolibarrModules { /** * Constructor. Define names, constants, directories, boxes, permissions * * @param DoliDB $db Database handler */ public function __construct($db) { global $langs, $conf; $this->db = $db; // Id for module (must be unique). // Use a free id here // (See in Home -> System information -> Dolibarr for list of used modules id). $this->numero = 56000; // Key text used to identify module (for permissions, menus, etc...) $this->rights_class = 'ticket'; // Family can be 'crm','financial','hr','projects','products','ecm','technic','other' // It is used to group modules in module setup page $this->family = "crm"; // Module position in the family $this->module_position = '60'; // Module label (no space allowed) // used if translation string 'ModuleXXXName' not found // (where XXX is value of numeric property 'numero' of module) $this->name = preg_replace('/^mod/i', '', get_class($this)); // Module description // used if translation string 'ModuleXXXDesc' not found // (where XXX is value of numeric property 'numero' of module) $this->description = "Incident/support ticket management"; // Possible values for version are: 'development', 'experimental' or version $this->version = 'dolibarr'; // Key used in llx_const table to save module status enabled/disabled // (where MYMODULE is value of property name of module in uppercase) $this->const_name = 'MAIN_MODULE_' . strtoupper($this->name); // Name of image file used for this module. // If file is in theme/yourtheme/img directory under name object_pictovalue.png // use this->picto='pictovalue' // If file is in module/img directory under name object_pictovalue.png // use this->picto='pictovalue@module' $this->picto = 'ticket'; // mypicto@ticket // Defined all module parts (triggers, login, substitutions, menus, css, etc...) // for default path (eg: /ticket/core/xxxxx) (0=disable, 1=enable) // for specific path of parts (eg: /ticket/core/modules/barcode) // for specific css file (eg: /ticket/css/ticket.css.php) $this->module_parts = array( // Set this to 1 if module has its own trigger directory 'triggers' => 1, ); // Data directories to create when module is enabled. // Example: this->dirs = array("/ticket/temp"); $this->dirs = array(); // Config pages. Put here list of php pages // stored into ticket/admin directory, used to setup module. $this->config_page_url = array("ticket.php"); // Dependencies $this->hidden = false; // A condition to hide module $this->depends = array('modAgenda'); // List of module class names as string that must be enabled if this module is enabled $this->requiredby = array(); // List of module ids to disable if this one is disabled $this->conflictwith = array(); // List of module class names as string this module is in conflict with $this->phpmin = array(5,4); // Minimum version of PHP required by module $this->langfiles = array("ticket"); // Constants // List of particular constants to add when module is enabled // (key, 'chaine', value, desc, visible, 'current' or 'allentities', deleteonunactive) // Example: $this->const = array( 1 => array('TICKET_ENABLE_PUBLIC_INTERFACE', 'chaine', '0', 'Enable ticket public interface', 0), 2 => array('TICKET_ADDON', 'chaine', 'mod_ticket_simple', 'Ticket ref module', 0) ); $this->tabs = array( 'thirdparty:+ticket:Tickets:@ticket:$user->rights->ticket->read:/ticket/list.php?socid=__ID__', 'project:+ticket:Tickets:@ticket:$user->rights->ticket->read:/ticket/list.php?projectid=__ID__', ); // Dictionaries if (! isset($conf->ticket->enabled)) { $conf->ticket=new stdClass(); $conf->ticket->enabled=0; } $this->dictionaries = array( 'langs' => 'ticket', 'tabname' => array(MAIN_DB_PREFIX . "c_ticket_type", MAIN_DB_PREFIX . "c_ticket_severity", MAIN_DB_PREFIX . "c_ticket_category"), 'tablib' => array("TicketDictType", "TicketDictSeverity", "TicketDictCategory"), 'tabsql' => array('SELECT f.rowid as rowid, f.code, f.pos, f.label, f.active, f.use_default FROM ' . MAIN_DB_PREFIX . 'c_ticket_type as f', 'SELECT f.rowid as rowid, f.code, f.pos, f.label, f.active, f.use_default FROM ' . MAIN_DB_PREFIX . 'c_ticket_severity as f', 'SELECT f.rowid as rowid, f.code, f.pos, f.label, f.active, f.use_default FROM ' . MAIN_DB_PREFIX . 'c_ticket_category as f'), 'tabsqlsort' => array("pos ASC", "pos ASC", "pos ASC"), 'tabfield' => array("pos,code,label,use_default", "pos,code,label,use_default", "pos,code,label,use_default"), 'tabfieldvalue' => array("pos,code,label,use_default", "pos,code,label,use_default", "pos,code,label,use_default"), 'tabfieldinsert' => array("pos,code,label,use_default", "pos,code,label,use_default", "pos,code,label,use_default"), 'tabrowid' => array("rowid", "rowid", "rowid"), 'tabcond' => array($conf->ticket->enabled, $conf->ticket->enabled, $conf->ticket->enabled), 'tabhelp' => array(array('code'=>$langs->trans("EnterAnyCode"), 'use_default'=>$langs->trans("Enter0or1")), array('code'=>$langs->trans("EnterAnyCode"), 'use_default'=>$langs->trans("Enter0or1")), array('code'=>$langs->trans("EnterAnyCode"), 'use_default'=>$langs->trans("Enter0or1"))), ); // Boxes // Add here list of php file(s) stored in core/boxes that contains class to show a box. $this->boxes = array(); // Boxes list $r = 0; // Example: $this->boxes[$r][1] = "box_last_ticket"; $r++; $this->boxes[$r][1] = "box_last_modified_ticket"; $r++; // Permissions $this->rights = array(); // Permission array used by this module $r=0; $this->rights[$r][0] = 56001; // id de la permission $this->rights[$r][1] = "Read ticket"; // libelle de la permission $this->rights[$r][2] = 'r'; // type de la permission (deprecie a ce jour) $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut $this->rights[$r][4] = 'read'; $r++; $this->rights[$r][0] = 56002; // id de la permission $this->rights[$r][1] = "Create les tickets"; // libelle de la permission $this->rights[$r][2] = 'w'; // type de la permission (deprecie a ce jour) $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut $this->rights[$r][4] = 'write'; $r++; $this->rights[$r][0] = 56003; // id de la permission $this->rights[$r][1] = "Delete les tickets"; // libelle de la permission $this->rights[$r][2] = 'd'; // type de la permission (deprecie a ce jour) $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut $this->rights[$r][4] = 'delete'; $r++; $this->rights[$r][0] = 56004; // id de la permission $this->rights[$r][1] = "Manage tickets"; // libelle de la permission //$this->rights[$r][2] = 'd'; // type de la permission (deprecie a ce jour) $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut $this->rights[$r][4] = 'manage'; $r++; $this->rights[$r][0] = 56005; // id de la permission $this->rights[$r][1] = 'See all tickets, even if not assigned to (not effective for external users, always restricted to the thirdpardy they depends on)'; // libelle de la permission $this->rights[$r][2] = 'r'; // type de la permission (deprecie a ce jour) $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut $this->rights[$r][4] = 'view'; $this->rights[$r][5] = 'all'; // Main menu entries $this->menus = array(); // List of menus to add $r = 0; $this->menu[$r] = array('fk_menu' => 0, // Put 0 if this is a top menu 'type' => 'top', // This is a Top menu entry 'titre' => 'Ticket', 'mainmenu' => 'ticket', 'leftmenu' => '1', // Use 1 if you also want to add left menu entries using this descriptor. 'url' => '/ticket/index.php', 'langs' => 'ticket', // Lang file to use (without .lang) by module. File must be in langs/code_CODE/ directory. 'position' => 88, 'enabled' => '$conf->ticket->enabled', // Define condition to show or hide menu entry. Use '$conf->ticket->enabled' if entry must be visible if module is enabled. 'perms' => '$user->rights->ticket->read', // Use 'perms'=>'$user->rights->ticket->level1->level2' if you want your menu with a permission rules 'target' => '', 'user' => 2); // 0=Menu for internal users, 1=external users, 2=both $r++; $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket', 'type' => 'left', 'titre' => 'Ticket', 'mainmenu' => 'ticket', 'leftmenu' => 'ticket', 'url' => '/ticket/index.php', 'langs' => 'ticket', 'position' => 101, 'enabled' => '$conf->ticket->enabled', 'perms' => '$user->rights->ticket->read', 'target' => '', 'user' => 2); $r++; $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket', 'type' => 'left', 'titre' => 'NewTicket', 'mainmenu' => 'ticket', 'url' => '/ticket/card.php?action=create', 'langs' => 'ticket', 'position' => 102, 'enabled' => '$conf->ticket->enabled', 'perms' => '$user->rights->ticket->write', 'target' => '', 'user' => 2); $r++; $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket', 'type' => 'left', 'titre' => 'List', 'mainmenu' => 'ticket', 'leftmenu' => 'ticketlist', 'url' => '/ticket/list.php?search_fk_status=non_closed', 'langs' => 'ticket', 'position' => 103, 'enabled' => '$conf->ticket->enabled', 'perms' => '$user->rights->ticket->read', 'target' => '', 'user' => 2); $r++; $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket', 'type' => 'left', 'titre' => 'MenuTicketMyAssign', 'mainmenu' => 'ticket', 'leftmenu' => 'ticketmy', 'url' => '/ticket/list.php?mode=mine&search_fk_status=non_closed', 'langs' => 'ticket', 'position' => 105, 'enabled' => '$conf->ticket->enabled', 'perms' => '$user->rights->ticket->read', 'target' => '', 'user' => 0); $r++; $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket', 'type' => 'left', 'titre' => 'Statistics', 'mainmenu' => 'ticket', 'url' => '/ticket/stats/index.php', 'langs' => 'ticket', 'position' => 107, 'enabled' => '$conf->ticket->enabled', 'perms' => '$user->rights->ticket->read', 'target' => '', 'user' => 0); $r++; } /** * Function called when module is enabled. * The init function add constants, boxes, permissions and menus (defined in constructor) into Dolibarr database. * It also creates data directories * * @param string $options Options when enabling module ('', 'noboxes') * @return int 1 if OK, 0 if KO */ public function init($options = '') { $sql = array( array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110120, 'ticket', 'internal', 'SUPPORTTEC', 'Utilisateur assigné au ticket', 1);", "ignoreerror" => 1), array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110121, 'ticket', 'internal', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1), array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110122, 'ticket', 'external', 'SUPPORTCLI', 'Contact client suivi incident', 1);", "ignoreerror" => 1), array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110123, 'ticket', 'external', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1), ); return $this->_init($sql, $options); } }