forked from Wavyzz/dolibarr
373 lines
15 KiB
PHP
373 lines
15 KiB
PHP
<?php
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/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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/**
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* \file htdocs/public/ticket/index.php
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* \ingroup ticket
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* \brief Display public form to add new ticket
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*/
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if (!defined('NOREQUIREUSER')) define('NOREQUIREUSER', '1');
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if (!defined('NOTOKENRENEWAL')) define('NOTOKENRENEWAL', '1');
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if (!defined('NOREQUIREMENU')) define('NOREQUIREMENU', '1');
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if (!defined('NOREQUIREHTML')) define('NOREQUIREHTML', '1');
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if (!defined('NOLOGIN')) define("NOLOGIN", 1); // This means this output page does not require to be logged.
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if (!defined('NOCSRFCHECK')) define("NOCSRFCHECK", 1); // We accept to go on this page from external web site.
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require '../../main.inc.php';
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require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
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require_once DOL_DOCUMENT_ROOT.'/user/class/user.class.php';
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// Load translation files required by the page
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$langs->loadLangs(array('companies', 'other', 'mails', 'ticket'));
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// Get parameters
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$id = GETPOST('id', 'int');
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$msg_id = GETPOST('msg_id', 'int');
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$action = GETPOST('action', 'alpha');
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$object = new Ticket($db);
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$extrafields = new ExtraFields($db);
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$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
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/*
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* Actions
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*/
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// Add file in email form
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if (GETPOST('addfile') && !GETPOST('add_ticket')) {
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////$res = $object->fetch('','',GETPOST('track_id'));
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////if($res > 0)
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////{
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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// Set tmp directory TODO Use a dedicated directory for temp mails files
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$vardir = $conf->ticket->dir_output;
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$upload_dir_tmp = $vardir . '/temp';
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if (!dol_is_dir($upload_dir_tmp)) {
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dol_mkdir($upload_dir_tmp);
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}
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dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile');
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$action = 'create_ticket';
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////}
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}
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// Remove file
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if (GETPOST('removedfile') && !GETPOST('add_ticket')) {
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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// Set tmp directory
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$vardir = $conf->ticket->dir_output . '/';
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$upload_dir_tmp = $vardir . '/temp';
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// TODO Delete only files that was uploaded from email form
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dol_remove_file_process($_POST['removedfile'], 0, 0);
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$action = 'create_ticket';
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}
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if ($action == 'create_ticket' && GETPOST('add_ticket')) {
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$error = 0;
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$origin_email = GETPOST('email', 'alpha');
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if (empty($origin_email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
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$action = '';
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} else {
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// Search company saved with email
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$searched_companies = $object->searchSocidByEmail($origin_email, '0');
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// Chercher un contact existant avec cette adresse email
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// Le premier contact trouvé est utilisé pour déterminer le contact suivi
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$contacts = $object->searchContactByEmail($origin_email);
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// Option to require email exists to create ticket
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if (!empty($conf->global->TICKET_EMAIL_MUST_EXISTS) && !$contacts[0]->socid) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorEmailMustExistToCreateTicket"));
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$action = '';
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}
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}
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if (!GETPOST("subject", "none")) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
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$action = '';
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} elseif (!GETPOST("message", "none")) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
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$action = '';
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}
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// Check email address
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if (!isValidEmail($origin_email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorBadEmailAddress", $langs->transnoentities("email")));
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$action = '';
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}
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if (!$error) {
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$object->db->begin();
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$object->track_id = generate_random_id(16);
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$object->subject = GETPOST("subject", "none");
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$object->message = GETPOST("message", "none");
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$object->origin_email = $origin_email;
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$object->type_code = GETPOST("type_code", 'az09');
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$object->category_code = GETPOST("category_code", 'az09');
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$object->severity_code = GETPOST("severity_code", 'az09');
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if (is_array($searched_companies)) {
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$object->fk_soc = $searched_companies[0]->id;
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}
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if (is_array($contacts) and count($contacts) > 0) {
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$object->fk_soc = $contacts[0]->socid;
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$usertoassign = $contacts[0]->id;
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}
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$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
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// Generate new ref
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$object->ref = $object->getDefaultRef();
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if (!is_object($user)) {
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$user = new User($db);
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}
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$object->context['disableticketemail']=1; // Disable emails sent by ticket trigger when creation is done from this page, emails are already sent later
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$id = $object->create($user);
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if ($id <= 0) {
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$error++;
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$errors = ($object->error ? array($object->error) : $object->errors);
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array_push($object->errors, $object->error ? array($object->error) : $object->errors);
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$action = 'create_ticket';
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}
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if (!$error && $id > 0) {
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if ($usertoassign > 0) {
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$object->add_contact($usertoassign, "SUPPORTCLI", 'external', $notrigger = 0);
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}
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}
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if (! $error)
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{
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$object->db->commit();
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$action = "infos_success";
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} else {
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$object->db->rollback();
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setEventMessages($object->error, $object->errors, 'errors');
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$action = 'create_ticket';
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}
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if (! $error)
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{
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$res = $object->fetch($id);
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if ($res) {
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// Create form object
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include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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$formmail = new FormMail($db);
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// Init to avoid errors
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$filepath = array();
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$filename = array();
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$mimetype = array();
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$attachedfiles = $formmail->get_attached_files();
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$filepath = $attachedfiles['paths'];
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$filename = $attachedfiles['names'];
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$mimetype = $attachedfiles['mimes'];
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// Send email to customer
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$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubject');
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$message .= ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody')) . "\n\n";
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$message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket') . "\n";
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$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
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$infos_new_ticket = $langs->transnoentities('TicketNewEmailBodyInfosTrackId', '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>') . "\n";
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$infos_new_ticket .= $langs->transnoentities('TicketNewEmailBodyInfosTrackUrl') . "\n\n";
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$message .= dol_nl2br($infos_new_ticket);
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$message .= $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE ? $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE : $langs->transnoentities('TicketMessageMailSignatureText');
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$sendto = GETPOST('email', 'alpha');
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$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>';
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$replyto = $from;
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$message = dol_nl2br($message);
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
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if ($mailfile->error || $mailfile->errors) {
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setEventMessages($mailfile->error, $mailfile->errors, 'errors');
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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// Send email to TICKET_NOTIFICATION_EMAIL_TO
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$sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
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if ($sendto)
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{
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$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubjectAdmin');
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$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id) . "\n\n";
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$message_admin .= '<ul><li>' . $langs->trans('Title') . ' : ' . $object->subject . '</li>';
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$message_admin .= '<li>' . $langs->trans('Type') . ' : ' . $object->type_label . '</li>';
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$message_admin .= '<li>' . $langs->trans('Category') . ' : ' . $object->category_label . '</li>';
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$message_admin .= '<li>' . $langs->trans('Severity') . ' : ' . $object->severity_label . '</li>';
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$message_admin .= '<li>' . $langs->trans('From') . ' : ' . $object->origin_email . '</li>';
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if (is_array($extrafields->attributes[$object->table_element]['label']))
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{
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foreach($extrafields->attributes[$object->table_element]['label'] as $key => $val)
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{
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$enabled = 1;
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if ($qualified && isset($extrafields->attributes[$object->table_element]['list'][$key]))
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{
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$enabled = dol_eval($extrafields->attributes[$object->table_element]['list'][$key], 1);
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}
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$perms = 1;
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if ($perms && isset($extrafields->attributes[$object->table_element]['perms'][$key]))
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{
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$perms = dol_eval($extrafields->attributes[$object->table_element]['perms'][$key], 1);
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}
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$qualified=true;
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if (empty($enabled) || $enabled == 2) $qualified = false;
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if (empty($perms)) $qualified = false;
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if ($qualified) $message_admin .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
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}
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}
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$message_admin .= '</ul>';
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$message_admin .= '<p>' . $langs->trans('Message') . ' : <br>' . $object->message . '</p>';
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$message_admin .= '<p><a href="' . dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id . '">' . $langs->trans('SeeThisTicketIntomanagementInterface') . '</a></p>';
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$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>';
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$replyto = $from;
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$message_admin = dol_nl2br($message_admin);
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
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}
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include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
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$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
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if ($mailfile->error || $mailfile->errors) {
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setEventMessages($mailfile->error, $mailfile->errors, 'errors');
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} else {
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$result = $mailfile->sendfile();
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}
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if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
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$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
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}
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}
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}
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// Copy files into ticket directory
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$destdir = $conf->ticket->dir_output . '/' . $object->track_id;
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if (! dol_is_dir($destdir)) {
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dol_mkdir($destdir);
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}
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foreach ($filename as $i => $val) {
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dol_move($filepath[$i], $destdir . '/' . $filename[$i], 0, 1);
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$formmail->remove_attached_files($i);
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}
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setEventMessages($langs->trans('YourTicketSuccessfullySaved'), null, 'mesgs');
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}
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} else {
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setEventMessages($object->error, $object->errors, 'errors');
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}
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}
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/*
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* View
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*/
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$arrayofjs = array();
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$arrayofcss = array('/opensurvey/css/style.css', '/ticket/css/styles.css.php');
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llxHeaderTicket($langs->trans("CreateTicket"), "", 0, 0, $arrayofjs, $arrayofcss);
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$form = new Form($db);
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$formticket = new FormTicket($db);
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if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) {
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print '<div class="error">' . $langs->trans('TicketPublicInterfaceForbidden') . '</div>';
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$db->close();
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exit();
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}
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print '<div style="width:60%; margin: 0 auto;">';
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if ($action != "infos_success") {
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$formticket->withfromsocid = isset($socid) ? $socid : $user->societe_id;
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$formticket->withtitletopic = 1;
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$formticket->withcompany = 0;
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$formticket->withusercreate = 1;
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$formticket->fk_user_create = 0;
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$formticket->withemail = 1;
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$formticket->ispublic = 1;
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$formticket->withfile = 2;
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$formticket->action = 'create_ticket';
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$formticket->param = array('returnurl' => $_SERVER['PHP_SELF']);
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if (empty($defaultref)) {
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$defaultref = '';
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}
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print load_fiche_titre($langs->trans('NewTicket'), '', '', 0, 0, 'marginleftonly');
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print '<div class="info marginleftonly marginrightonly">' . $langs->trans('TicketPublicInfoCreateTicket') . '</div>';
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$formticket->showForm();
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} else {
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print '<div class="info center">' . $langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '<strong>' . $object->track_id . '</strong>');
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print '<br>';
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print $langs->trans('PleaseRememberThisId');
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}
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print '</div>';
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// End of page
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llxFooter('');
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$db->close();
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