forked from Wavyzz/dolibarr
412 lines
14 KiB
PHP
412 lines
14 KiB
PHP
<?php
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/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2018 Frédéric France <frederic.france@netlogic.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <https://www.gnu.org/licenses/>.
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*/
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/**
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* \file htdocs/public/ticket/view.php
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* \ingroup ticket
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* \brief Public file to add and manage ticket
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*/
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if (!defined('NOCSRFCHECK')) {
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define('NOCSRFCHECK', '1');
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}
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// Do not check anti CSRF attack test
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if (!defined('NOREQUIREMENU')) {
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define('NOREQUIREMENU', '1');
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}
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// If there is no need to load and show top and left menu
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if (!defined("NOLOGIN")) {
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define("NOLOGIN", '1');
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}
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// If this page is public (can be called outside logged session)
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require '../../main.inc.php';
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require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
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require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';
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// Load translation files required by the page
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$langs->loadLangs(array("companies", "other", "ticket"));
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// Get parameters
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$track_id = GETPOST('track_id', 'alpha');
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$cancel = GETPOST('cancel', 'alpha');
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$action = GETPOST('action', 'aZ09');
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$email = GETPOST('email', 'alpha');
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if (GETPOST('btn_view_ticket')) {
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unset($_SESSION['email_customer']);
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}
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if (isset($_SESSION['email_customer'])) {
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$email = $_SESSION['email_customer'];
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}
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$object = new ActionsTicket($db);
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/*
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* Actions
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*/
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if ($cancel)
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{
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if (!empty($backtopage))
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{
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header("Location: ".$backtopage);
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exit;
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}
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$action = 'view_ticket';
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}
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if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close" || $action == "add_message") {
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$error = 0;
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$display_ticket = false;
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if (!strlen($track_id)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId")));
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$action = '';
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}
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if (!strlen($email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
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$action = '';
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} else {
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if (!isValidEmail($email)) {
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$error++;
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array_push($object->errors, $langs->trans("ErrorEmailInvalid"));
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$action = '';
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}
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}
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if (!$error) {
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$ret = $object->fetch('', '', $track_id);
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if ($ret && $object->dao->id > 0) {
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// Check if emails provided is the one of author
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$emailofticket = CMailFile::getValidAddress($object->dao->origin_email, 2);
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if ($emailofticket == $email)
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{
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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}
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// Check if emails provided is inside list of contacts
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else {
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$contacts = $object->dao->liste_contact(-1, 'external');
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foreach ($contacts as $contact) {
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if ($contact['email'] == $email) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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break;
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} else {
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$display_ticket = false;
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}
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}
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}
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// Check email of thirdparty of ticket
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if ($object->dao->fk_soc > 0 || $object->dao->socid > 0) {
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$object->dao->fetch_thirdparty();
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if ($email == $object->dao->thirdparty->email) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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}
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}
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// Check if email is email of creator
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if ($object->dao->fk_user_create > 0)
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{
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$tmpuser = new User($db);
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$tmpuser->fetch($object->dao->fk_user_create);
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if ($email == $tmpuser->email) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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}
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}
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// Check if email is email of creator
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if ($object->dao->fk_user_assign > 0 && $object->dao->fk_user_assign != $object->dao->fk_user_create)
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{
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$tmpuser = new User($db);
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$tmpuser->fetch($object->dao->fk_user_assign);
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if ($email == $tmpuser->email) {
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$display_ticket = true;
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$_SESSION['email_customer'] = $email;
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}
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}
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} else {
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$error++;
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array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id));
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$action = '';
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}
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}
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if (!$error && $action == 'confirm_public_close' && $display_ticket)
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{
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if ($object->dao->close($user)) {
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setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
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$url = 'view.php?action=view_ticket&track_id='.GETPOST('track_id', 'alpha');
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header("Location: ".$url);
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} else {
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$action = '';
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setEventMessages($object->error, $object->errors, 'errors');
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}
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}
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if (!$error && $action == "add_message" && $display_ticket && GETPOSTISSET('btn_add_message'))
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{
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// TODO Add message...
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$ret = $object->dao->newMessage($user, $action, 0);
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if (!$error)
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{
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$action = 'view_ticket';
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}
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}
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if ($error || $errors) {
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setEventMessages($object->error, $object->errors, 'errors');
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if ($action == "add_message")
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{
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$action = 'presend';
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}
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else
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{
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$action = '';
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}
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}
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}
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//var_dump($action);
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//$object->doActions($action);
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// Actions to send emails (for ticket, we need to manage the addfile and removefile only)
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$triggersendname = 'TICKET_SENTBYMAIL';
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$paramname = 'id';
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$autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
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$trackid = 'tic'.$object->id;
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include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
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/*
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* View
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*/
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$form = new Form($db);
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$formticket = new FormTicket($db);
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if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) {
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print '<div class="error">'.$langs->trans('TicketPublicInterfaceForbidden').'</div>';
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$db->close();
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exit();
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}
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$arrayofjs = array();
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$arrayofcss = array('/ticket/css/styles.css.php');
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llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss);
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print '<div style="margin: 0 auto;" class="ticketpublicarea">';
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if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close") {
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if ($display_ticket)
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{
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// Confirmation close
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if ($action == 'close') {
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print $form->formconfirm($_SERVER["PHP_SELF"]."?track_id=".$track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_public_close", '', '', 1);
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}
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print '<div id="form_view_ticket" class="margintoponly">';
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print '<table class="ticketpublictable centpercent tableforfield">';
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// Ref
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print '<tr><td class="titlefield">'.$langs->trans("Ref").'</td><td>';
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print $object->dao->ref;
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print '</td></tr>';
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// Tracking ID
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print '<tr><td>'.$langs->trans("TicketTrackId").'</td><td>';
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print $object->dao->track_id;
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print '</td></tr>';
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// Subject
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print '<tr><td>'.$langs->trans("Subject").'</td><td>';
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print $object->dao->subject;
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print '</td></tr>';
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// Statut
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print '<tr><td>'.$langs->trans("Status").'</td><td>';
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print $object->dao->getLibStatut(2);
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print '</td></tr>';
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// Type
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print '<tr><td>'.$langs->trans("Type").'</td><td>';
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print $object->dao->type_label;
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print '</td></tr>';
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// Category
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print '<tr><td>'.$langs->trans("Category").'</td><td>';
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print $object->dao->category_label;
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print '</td></tr>';
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// Severity
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print '<tr><td>'.$langs->trans("Severity").'</td><td>';
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print $object->dao->severity_label;
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print '</td></tr>';
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// Creation date
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print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
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print dol_print_date($object->dao->datec, 'dayhour');
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print '</td></tr>';
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// Author
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print '<tr><td>'.$langs->trans("Author").'</td><td>';
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if ($object->dao->fk_user_create > 0) {
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$langs->load("users");
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$fuser = new User($db);
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$fuser->fetch($object->dao->fk_user_create);
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print $fuser->getFullName($langs);
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} else {
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print dol_escape_htmltag($object->dao->origin_email);
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}
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print '</td></tr>';
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// Read date
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if (!empty($object->dao->date_read)) {
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print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
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print dol_print_date($object->dao->date_read, 'dayhour');
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print '</td></tr>';
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}
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// Close date
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if (!empty($object->dao->date_close)) {
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print '<tr><td>'.$langs->trans("TicketCloseOn").'</td><td>';
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print dol_print_date($object->dao->date_close, 'dayhour');
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print '</td></tr>';
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}
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// User assigned
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print '<tr><td>'.$langs->trans("AssignedTo").'</td><td>';
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if ($object->dao->fk_user_assign > 0) {
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$fuser = new User($db);
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$fuser->fetch($object->dao->fk_user_assign);
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print $fuser->getFullName($langs, 1);
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}
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print '</td></tr>';
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// Progression
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print '<tr><td>'.$langs->trans("Progression").'</td><td>';
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print ($object->dao->progress > 0 ? $object->dao->progress : '0').'%';
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print '</td></tr>';
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print '</table>';
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print '</div>';
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print '<div style="clear: both; margin-top: 1.5em;"></div>';
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if ($action == 'presend') {
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print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'messages@ticket');
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$formticket = new FormTicket($db);
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$formticket->action = "add_message";
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$formticket->track_id = $object->dao->track_id;
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$formticket->id = $object->dao->id;
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$formticket->param = array('track_id' => $object->dao->track_id, 'fk_user_create' => '-1', 'returnurl' => DOL_URL_ROOT.'/public/ticket/view.php');
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$formticket->withfile = 2;
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$formticket->withcancel = 1;
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$formticket->showMessageForm('100%');
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}
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if ($action != 'presend') {
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print '<form method="post" id="form_view_ticket_list" name="form_view_ticket_list" enctype="multipart/form-data" action="'.DOL_URL_ROOT.'/public/ticket/list.php">';
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print '<input type="hidden" name="token" value="'.newToken().'">';
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print '<input type="hidden" name="action" value="view_ticketlist">';
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print '<input type="hidden" name="track_id" value="'.$object->dao->track_id.'">';
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print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">';
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//print '<input type="hidden" name="search_fk_status" value="non_closed">';
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print "</form>\n";
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print '<div class="tabsAction">';
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// List ticket
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print '<div class="inline-block divButAction"><a class="left" style="padding-right: 50px" href="javascript:$(\'#form_view_ticket_list\').submit();">'.$langs->trans('ViewMyTicketList').'</a></div>';
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if ($object->dao->fk_statut < Ticket::STATUS_CLOSED) {
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// New message
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print '<div class="inline-block divButAction"><a class="butAction" href="'.$_SERVER['PHP_SELF'].'?action=presend&mode=init&track_id='.$object->dao->track_id.'">'.$langs->trans('AddMessage').'</a></div>';
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// Close ticket
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if ($object->dao->fk_statut >= Ticket::STATUS_NOT_READ && $object->dao->fk_statut < Ticket::STATUS_CLOSED) {
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print '<div class="inline-block divButAction"><a class="butAction" href="'.$_SERVER['PHP_SELF'].'?action=close&track_id='.$object->dao->track_id.'">'.$langs->trans('CloseTicket').'</a></div>';
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}
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}
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print '</div>';
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}
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// Message list
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print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'messages@ticket');
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$object->viewTicketMessages(false, true, $object->dao);
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}
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else
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{
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print '<div class="error">Not Allowed<br><a href="'.$_SERVER['PHP_SELF'].'?track_id='.$object->dao->track_id.'">'.$langs->trans('Back').'</a></div>';
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}
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} else {
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print '<div class="center opacitymedium margintoponly marginbottomonly">'.$langs->trans("TicketPublicMsgViewLogIn").'</div>';
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print '<div id="form_view_ticket">';
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print '<form method="post" name="form_view_ticket" enctype="multipart/form-data" action="'.$_SERVER['PHP_SELF'].'">';
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print '<input type="hidden" name="token" value="'.newToken().'">';
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print '<input type="hidden" name="action" value="view_ticket">';
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print '<p><label for="track_id" style="display: inline-block; width: 30%; "><span class="fieldrequired">'.$langs->trans("TicketTrackId").'</span></label>';
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print '<input size="30" id="track_id" name="track_id" value="'.(GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '').'" />';
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print '</p>';
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print '<p><label for="email" style="display: inline-block; width: 30%; "><span class="fieldrequired">'.$langs->trans('Email').'</span></label>';
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print '<input size="30" id="email" name="email" value="'.(GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $_SESSION['customer_email']).'" />';
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print '</p>';
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print '<p style="text-align: center; margin-top: 1.5em;">';
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print '<input class="button" type="submit" name="btn_view_ticket" value="'.$langs->trans('ViewTicket').'" />';
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print "</p>\n";
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print "</form>\n";
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print "</div>\n";
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}
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print "</div>";
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// End of page
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htmlPrintOnlinePaymentFooter($mysoc, $langs, 0, $suffix, $object);
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llxFooter('', 'public');
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$db->close();
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