forked from Wavyzz/dolibarr
323 lines
12 KiB
PHP
323 lines
12 KiB
PHP
<?php
|
|
/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
|
|
* Copyright (C) 2018 Frédéric France <frederic.france@netlogic.fr>
|
|
*
|
|
* This program is free software; you can redistribute it and/or modify
|
|
* it under the terms of the GNU General Public License as published by
|
|
* the Free Software Foundation; either version 3 of the License, or
|
|
* (at your option) any later version.
|
|
*
|
|
* This program is distributed in the hope that it will be useful,
|
|
* but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
* GNU General Public License for more details.
|
|
*
|
|
* You should have received a copy of the GNU General Public License
|
|
* along with this program. If not, see <http://www.gnu.org/licenses/>.
|
|
*/
|
|
|
|
/**
|
|
* \file htdocs/public/ticket/index.php
|
|
* \ingroup ticket
|
|
* \brief Public file to add and manage ticket
|
|
*/
|
|
|
|
if (!defined('NOCSRFCHECK')) {
|
|
define('NOCSRFCHECK', '1');
|
|
}
|
|
// Do not check anti CSRF attack test
|
|
if (!defined('NOREQUIREMENU')) {
|
|
define('NOREQUIREMENU', '1');
|
|
}
|
|
// If there is no need to load and show top and left menu
|
|
if (!defined("NOLOGIN")) {
|
|
define("NOLOGIN", '1');
|
|
}
|
|
// If this page is public (can be called outside logged session)
|
|
|
|
require '../../main.inc.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
|
|
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
|
|
|
|
// Load translation files required by the page
|
|
$langs->loadLangs(array("companies","other","ticket"));
|
|
|
|
// Get parameters
|
|
$track_id = GETPOST('track_id', 'alpha');
|
|
$action = GETPOST('action', 'aZ09');
|
|
$email = GETPOST('email', 'alpha');
|
|
|
|
if (GETPOST('btn_view_ticket')) {
|
|
unset($_SESSION['email_customer']);
|
|
}
|
|
if (isset($_SESSION['email_customer'])) {
|
|
$email = $_SESSION['email_customer'];
|
|
}
|
|
|
|
$object = new ActionsTicket($db);
|
|
|
|
|
|
/*
|
|
* Actions
|
|
*/
|
|
|
|
if ($action == "view_ticket" || $action == "add_message" || $action == "close" || $action == "confirm_public_close" || $action == "new_public_message") {
|
|
$error = 0;
|
|
$display_ticket = false;
|
|
if (!strlen($track_id)) {
|
|
$error++;
|
|
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId")));
|
|
$action = '';
|
|
}
|
|
|
|
if (!strlen($email)) {
|
|
$error++;
|
|
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
|
|
$action = '';
|
|
} else {
|
|
if (!isValidEmail($email)) {
|
|
$error++;
|
|
array_push($object->errors, $langs->trans("ErrorEmailInvalid"));
|
|
$action = '';
|
|
}
|
|
}
|
|
|
|
if (!$error) {
|
|
$ret = $object->fetch('', '', $track_id);
|
|
if ($ret && $object->dao->id > 0) {
|
|
// vérifie si l'adresse email est bien dans les contacts du ticket
|
|
$contacts = $object->dao->liste_contact(-1, 'external');
|
|
foreach ($contacts as $contact) {
|
|
if ($contact['email'] == $email) {
|
|
$display_ticket = true;
|
|
$_SESSION['email_customer'] = $email;
|
|
break;
|
|
} else {
|
|
$display_ticket = false;
|
|
}
|
|
}
|
|
|
|
if ($object->dao->fk_soc > 0) {
|
|
$object->dao->fetch_thirdparty();
|
|
}
|
|
|
|
if ($email == $object->dao->origin_email || $email == $object->dao->thirdparty->email) {
|
|
$display_ticket = true;
|
|
$_SESSION['email_customer'] = $email;
|
|
}
|
|
} else {
|
|
$error++;
|
|
array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id));
|
|
$action = '';
|
|
}
|
|
}
|
|
|
|
if ($error || $errors) {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
$action = '';
|
|
}
|
|
}
|
|
$object->doActions($action);
|
|
|
|
|
|
|
|
/*
|
|
* View
|
|
*/
|
|
|
|
$form = new Form($db);
|
|
$formticket = new FormTicket($db);
|
|
|
|
$arrayofjs = array();
|
|
$arrayofcss = array('/ticket/css/styles.css.php');
|
|
|
|
llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss);
|
|
|
|
if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) {
|
|
print '<div class="error">' . $langs->trans('TicketPublicInterfaceForbidden') . '</div>';
|
|
$db->close();
|
|
exit();
|
|
}
|
|
|
|
print '<div style="margin: 0 auto; width:60%">';
|
|
|
|
if ($action == "view_ticket" || $action == "add_message" || $action == "close" || $action == "confirm_public_close") {
|
|
if ($display_ticket) {
|
|
// Confirmation close
|
|
if ($action == 'close') {
|
|
print $form->form_confirm($_SERVER["PHP_SELF"] . "?track_id=" . $track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_public_close", '', '', 1);
|
|
}
|
|
|
|
print '<div id="form_view_ticket">';
|
|
|
|
print '<table class="border" style="width:100%">';
|
|
|
|
// Ref
|
|
print '<tr><td class="titlefield">' . $langs->trans("Ref") . '</td><td>';
|
|
print $object->dao->ref;
|
|
print '</td></tr>';
|
|
|
|
// Tracking ID
|
|
print '<tr><td>' . $langs->trans("TicketTrackId") . '</td><td>';
|
|
print $object->dao->track_id;
|
|
print '</td></tr>';
|
|
|
|
// Subject
|
|
print '<tr><td>' . $langs->trans("Subject") . '</td><td>';
|
|
print $object->dao->subject;
|
|
print '</td></tr>';
|
|
|
|
// Statut
|
|
print '<tr><td>' . $langs->trans("Status") . '</td><td>';
|
|
print $object->dao->getLibStatut(2);
|
|
print '</td></tr>';
|
|
|
|
// Type
|
|
print '<tr><td>' . $langs->trans("Type") . '</td><td>';
|
|
print $object->dao->type_label;
|
|
print '</td></tr>';
|
|
|
|
// Category
|
|
print '<tr><td>' . $langs->trans("Category") . '</td><td>';
|
|
print $object->dao->category_label;
|
|
print '</td></tr>';
|
|
|
|
// Severity
|
|
print '<tr><td>' . $langs->trans("Severity") . '</td><td>';
|
|
print $object->dao->severity_label;
|
|
print '</td></tr>';
|
|
|
|
// Creation date
|
|
print '<tr><td>' . $langs->trans("DateCreation") . '</td><td>';
|
|
print dol_print_date($object->dao->datec, 'dayhour');
|
|
print '</td></tr>';
|
|
|
|
// Author
|
|
print '<tr><td>' . $langs->trans("Author") . '</td><td>';
|
|
if ($object->dao->fk_user_create > 0) {
|
|
$langs->load("users");
|
|
$fuser = new User($db);
|
|
$fuser->fetch($object->dao->fk_user_create);
|
|
print $fuser->getFullName($langs);
|
|
} else {
|
|
print $object->dao->origin_email;
|
|
}
|
|
|
|
print '</td></tr>';
|
|
|
|
// Read date
|
|
if (!empty($object->dao->date_read)) {
|
|
print '<tr><td>' . $langs->trans("TicketReadOn") . '</td><td>';
|
|
print dol_print_date($object->dao->date_read, 'dayhour');
|
|
print '</td></tr>';
|
|
}
|
|
|
|
// Close date
|
|
if (!empty($object->dao->date_close)) {
|
|
print '<tr><td>' . $langs->trans("TicketCloseOn") . '</td><td>';
|
|
print dol_print_date($object->dao->date_close, 'dayhour');
|
|
print '</td></tr>';
|
|
}
|
|
|
|
// User assigned
|
|
print '<tr><td>' . $langs->trans("AssignedTo") . '</td><td>';
|
|
if ($object->dao->fk_user_assign > 0) {
|
|
$fuser = new User($db);
|
|
$fuser->fetch($object->dao->fk_user_assign);
|
|
print $fuser->getFullName($langs, 1);
|
|
} else {
|
|
print $langs->trans('None');
|
|
}
|
|
print '</td></tr>';
|
|
|
|
// Progression
|
|
print '<tr><td>' . $langs->trans("Progression") . '</td><td>';
|
|
print ($object->dao->progress > 0 ? $object->dao->progress : '0') . '%';
|
|
print '</td></tr>';
|
|
|
|
print '</table>';
|
|
|
|
print '</div>';
|
|
|
|
print '<div style="clear: both; margin-top: 1.5em;"></div>';
|
|
|
|
if ($action == 'add_message') {
|
|
print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'messages@ticket');
|
|
|
|
$formticket = new FormTicket($db);
|
|
|
|
$formticket->action = "new_public_message";
|
|
$formticket->track_id = $object->dao->track_id;
|
|
$formticket->id = $object->dao->id;
|
|
|
|
$formticket->param = array('fk_user_create' => '-1');
|
|
|
|
$formticket->withfile = 2;
|
|
$formticket->showMessageForm('100%');
|
|
} else {
|
|
print '<form method="post" id="form_view_ticket_list" name="form_view_ticket_list" enctype="multipart/form-data" action="' . dol_buildpath('/public/ticket/list.php', 1) . '">';
|
|
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
|
|
print '<input type="hidden" name="action" value="view_ticketlist">';
|
|
print '<input type="hidden" name="track_id" value="'.$object->dao->track_id.'">';
|
|
print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">';
|
|
print '<input type="hidden" name="search_fk_status" value="non_closed">';
|
|
print "</form>\n";
|
|
|
|
print '<div class="tabsAction">';
|
|
// List ticket
|
|
print '<div class="inline-block divButAction"><a class="butAction" href="javascript:$(\'#form_view_ticket_list\').submit();">' . $langs->trans('ViewMyTicketList') . '</a></div>';
|
|
|
|
if ($object->dao->fk_statut < 8) {
|
|
// New message
|
|
print '<div class="inline-block divButAction"><a class="butAction" href="' . $_SERVER['PHP_SELF'] . '?action=add_message&track_id=' . $object->dao->track_id . '">' . $langs->trans('AddMessage') . '</a></div>';
|
|
|
|
// Close ticket
|
|
if ($object->dao->fk_statut > 0 && $object->dao->fk_statut < 8) {
|
|
print '<div class="inline-block divButAction"><a class="butAction" href="' . $_SERVER['PHP_SELF'] . '?action=close&track_id=' . $object->dao->track_id . '">' . $langs->trans('CloseTicket') . '</a></div>';
|
|
}
|
|
}
|
|
|
|
print '</div>';
|
|
}
|
|
|
|
// Message list
|
|
print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'messages@ticket');
|
|
$object->viewTicketMessages(false);
|
|
|
|
print '<br>';
|
|
|
|
// Logs list
|
|
print load_fiche_titre($langs->trans('TicketHistory'), '', 'history@ticket');
|
|
$object->viewTicketLogs(false);
|
|
} else {
|
|
print '<div class="error">Not Allowed<br><a href="' . $_SERVER['PHP_SELF'] . '?track_id=' . $object->dao->track_id . '">' . $langs->trans('Back') . '</a></div>';
|
|
}
|
|
} else {
|
|
print '<p style="text-align: center">' . $langs->trans("TicketPublicMsgViewLogIn") . '</p>';
|
|
|
|
print '<div id="form_view_ticket">';
|
|
print '<form method="post" name="form_view_ticket" enctype="multipart/form-data" action="' . $_SERVER['PHP_SELF'] . '">';
|
|
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
|
|
print '<input type="hidden" name="action" value="view_ticket">';
|
|
|
|
print '<p><label for="track_id" style="display: inline-block; width: 30%; "><span class="fieldrequired">' . $langs->trans("TicketTrackId") . '</span></label>';
|
|
print '<input size="30" id="track_id" name="track_id" value="' . (GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '') . '" />';
|
|
print '</p>';
|
|
|
|
print '<p><label for="email" style="display: inline-block; width: 30%; "><span class="fieldrequired">' . $langs->trans('Email') . '</span></label>';
|
|
print '<input size="30" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $_SESSION['customer_email']) . '" />';
|
|
print '</p>';
|
|
|
|
print '<p style="text-align: center; margin-top: 1.5em;">';
|
|
print '<input class="button" type="submit" name="btn_view_ticket" value="' . $langs->trans('ViewTicket') . '" />';
|
|
print "</p>\n";
|
|
|
|
print "</form>\n";
|
|
print "</div>\n";
|
|
}
|
|
|
|
// End of page
|
|
llxFooter();
|
|
$db->close();
|