forked from Wavyzz/dolibarr
1523 lines
63 KiB
PHP
1523 lines
63 KiB
PHP
<?php
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/* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program; if not, write to the Free Software
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* Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA.
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*/
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/**
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* \file ticket/class/actions_ticket.class.php
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* \ingroup ticket
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* \brief File Class ticket
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*/
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require_once "ticket.class.php";
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require_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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require_once DOL_DOCUMENT_ROOT . '/core/class/extrafields.class.php';
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require_once DOL_DOCUMENT_ROOT . '/contrat/class/contrat.class.php';
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require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
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/**
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* Class Actions of the module ticket
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*/
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class ActionsTicket
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{
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public $db;
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public $dao;
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public $mesg;
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public $error;
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public $errors = array();
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//! Numero de l'erreur
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public $errno = 0;
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public $template_dir;
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public $template;
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public $label;
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public $description;
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public $fk_statut;
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public $fk_soc;
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/**
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* Constructor
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*
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* @param DoliDB $db Database handler
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*/
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public function __construct($db)
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{
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$this->db = $db;
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}
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/**
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* Instantiation of DAO class
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*
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* @return void
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*/
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public function getInstanceDao()
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{
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if (!is_object($this->dao)) {
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$this->dao = new Ticket($this->db);
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}
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}
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/**
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* doActions
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*
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* @param string $action Action type
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* @param Ticket $object Object Ticket
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* @return int 0
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*/
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public function doActions(&$action = '', Ticket $object=null)
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{
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global $conf, $user, $langs, $mysoc;
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/*
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* Add file in email form
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*/
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if (GETPOST('addfile')) {
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// altairis : allow files from public interface
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if (GETPOST('track_id')) {
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$res = $object->fetch('', '', GETPOST('track_id','alpha'));
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}
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////if($res > 0)
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////{
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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// Set tmp directory TODO Use a dedicated directory for temp mails files
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$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
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$upload_dir_tmp = $vardir . '/temp';
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if (!dol_is_dir($upload_dir_tmp)) {
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dol_mkdir($upload_dir_tmp);
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}
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dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile', dol_print_date(dol_now(), '%Y%m%d%H%M%S') . '-__file__');
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$action = !empty($object->track_id) ? 'add_message' : 'create_ticket';
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////}
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}
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/*
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* Remove file in email form
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*/
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if (GETPOST('removedfile')) {
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// altairis : allow files from public interface
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if (GETPOST('track_id')) {
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$res = $object->fetch('', '', GETPOST('track_id','alpha'));
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}
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////if($res > 0)
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////{
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include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
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// Set tmp directory
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$vardir = $conf->ticket->dir_output . (!empty($object->track_id) ? '/' . dol_sanitizeFileName($object->track_id) : '');
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$upload_dir_tmp = $vardir . '/temp';
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// TODO Delete only files that was uploaded from email form
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dol_remove_file_process($_POST['removedfile'], 0);
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$action = !empty($object->track_id) ? 'add_message' : 'create_ticket';
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////}
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}
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if (GETPOST('add_ticket') && $user->rights->ticket->write) {
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$error = 0;
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if (!GETPOST("subject")) {
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$error++;
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$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
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$action = 'create_ticket';
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} elseif (!GETPOST("message")) {
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$error++;
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$this->errors[] = $langs->trans("ErrorFieldRequired", $langs->transnoentities("message"));
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$action = 'create_ticket';
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}
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if (!$error) {
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$this->db->begin();
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$object->track_id = generate_random_id(16);
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$object->ref = GETPOST("ref", 'alpha');
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$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
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$object->subject = GETPOST("subject", 'alpha');
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$object->message = GETPOST("message");
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$object->type_code = GETPOST("type_code", 'alpha');
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$object->category_code = GETPOST("category_code", 'alpha');
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$object->severity_code = GETPOST("severity_code", 'alpha');
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$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
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$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
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$extrafields = new ExtraFields($this->db);
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$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
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$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
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$id = $object->create($user);
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if ($id <= 0) {
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$error++;
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$this->error = $object->error;
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$this->errors = $object->errors;
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$action = 'create_ticket';
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}
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if (!$error && $id > 0)
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{
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$this->db->commit();
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// File transfer
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$this->copyFilesForTicket();
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// Add contact
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$contactid = GETPOST('contactid', 'int');
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$type_contact = GETPOST("type", 'alpha');
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if ($contactid > 0 && $type_contact) {
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$result = $object->add_contact($contactid, GETPOST("type"), 'external');
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}
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// altairis: link ticket to project
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if (GETPOST('projectid') > 0) {
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$object->setProject(GETPOST('projectid'));
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}
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// Auto assign user
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if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
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$result = $object->assignUser($user, $user->id, 1);
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$object->add_contact($user->id, "SUPPORTTEC", 'internal');
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}
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// Auto assign contrat
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$contractid = 0;
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if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
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$contrat = new Contrat($this->db);
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$contrat->socid = $object->fk_soc;
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$list = $contrat->getListOfContracts();
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if (is_array($list) && !empty($list)) {
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if (count($list) == 1) {
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$contractid = $list[0]->id;
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$object->setContract($contractid);
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} else {
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}
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}
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}
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// Auto create fiche intervention
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if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
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{
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$fichinter = new Fichinter($this->db);
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$fichinter->socid = $object->fk_soc;
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$fichinter->fk_project = GETPOST('projectid', 'int');
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$fichinter->fk_contrat = $contractid;
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$fichinter->author = $user->id;
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$fichinter->modelpdf = 'soleil';
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$fichinter->origin = $object->element;
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$fichinter->origin_id = $object->id;
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// Extrafields
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$extrafields = new ExtraFields($this->db);
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$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
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$array_options = $extrafields->getOptionalsFromPost($extralabels);
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$fichinter->array_options = $array_options;
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$id = $fichinter->create($user);
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if ($id <= 0) {
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setEventMessages($fichinter->error, null, 'errors');
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}
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}
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if (!empty($backtopage)) {
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$url = $backtopage;
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} else {
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$url = 'card.php?track_id=' . $object->track_id;
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}
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header("Location: " . $url);
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exit;
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} else {
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$this->db->rollback();
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setEventMessages($this->error, $this->errors, 'errors');
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}
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} else {
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setEventMessages($this->error, $this->errors, 'errors');
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}
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}
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if ($action == 'edit' && $user->rights->ticket->write) {
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$error = 0;
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if ($object->fetch(GETPOST('id')) < 0) {
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$error++;
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array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
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$_GET["action"] = $_POST["action"] = '';
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}
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}
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if (GETPOST('update') && GETPOST('id') && $user->rights->ticket->write) {
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$error = 0;
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$ret = $object->fetch(GETPOST('id'));
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if ($ret < 0) {
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$error++;
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array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
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$action = '';
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} elseif (!GETPOST("label")) {
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$error++;
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array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
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$action = 'edit';
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} elseif (!GETPOST("subject")) {
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$error++;
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array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
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$action = 'edit';
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}
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if (!$error) {
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$this->db->begin();
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$object->label = GETPOST("label");
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$object->description = GETPOST("description");
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//...
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$ret = $object->update($user);
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if ($ret <= 0) {
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$error++;
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$this->errors = $object->error;
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$this->errors = $object->errors;
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$action = 'edit';
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}
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if (!$error && $ret > 0) {
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$this->db->commit();
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} else {
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$this->db->rollback();
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}
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}
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}
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if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
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$object->fetch('', '', GETPOST("track_id",'alpha'));
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if ($object->markAsRead($user) > 0) {
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// Log action in ticket logs table
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$log_action = $langs->trans('TicketLogMesgReadBy', $user->getFullName($langs));
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$ret = $object->createTicketLog($user, $log_action);
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if ($ret > 0) {
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setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
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} else {
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setEventMessages($langs->trans('TicketMarkedAsReadButLogActionNotSaved'), null, 'errors');
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}
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header("Location: card.php?track_id=" . $object->track_id . "&action=view");
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exit;
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} else {
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array_push($this->errors, $object->error);
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}
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$action = 'view';
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}
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if ($action == "assign_user" && GETPOST('btn_assign_user','aplha') && $user->rights->ticket->write) {
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$object->fetch('', '', GETPOST("track_id",'alpha'));
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$useroriginassign = $object->fk_user_assign;
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$usertoassign = GETPOST('fk_user_assign','int');
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/*if (! ($usertoassign > 0)) {
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$error++;
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array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
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$action = 'view';
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}*/
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if (!$error)
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{
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$ret = $object->assignUser($user, $usertoassign);
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if ($ret < 0) $error++;
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}
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if (! $error) // Update list of contacts
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{
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// Si déjà un user assigné on le supprime des contacts
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if ($useroriginassign > 0) {
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$internal_contacts = $object->listeContact(-1, 'internal');
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foreach ($internal_contacts as $key => $contact) {
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if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
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}
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{
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//print "user à effacer : ".$useroriginassign;
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$object->delete_contact($contact['rowid']);
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}
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}
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}
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if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
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}
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if (! $error)
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{
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// Log action in ticket logs table
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$object->fetch_user($usertoassign);
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$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
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$ret = $object->createTicketLog($user, $log_action);
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if ($ret > 0) {
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setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
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} else {
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setEventMessages($langs->trans('TicketAssignedButLogActionNotSaved'), null, 'errors');
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}
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header("Location: card.php?track_id=" . $object->track_id . "&action=view");
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exit;
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} else {
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array_push($this->errors, $object->error);
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}
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$action = 'view';
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}
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if ($action == "new_message" && GETPOST('btn_add_message') && $user->rights->ticket->read) {
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$ret = $this->newMessage($user, $action);
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if ($ret) {
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if (!empty($backtopage)) {
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$url = $backtopage;
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} else {
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$url = 'card.php?action=view&track_id=' . $object->track_id;
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}
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header("Location: " . $url);
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exit;
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} else {
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setEventMessages($object->error, null, 'errors');
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$action = 'add_message';
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}
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}
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if ($action == "new_public_message" && GETPOST('btn_add_message')) {
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$this->newMessagePublic($user, $action);
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}
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if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write) {
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$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
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if ($object->close()) {
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// Log action in ticket logs table
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$log_action = $langs->trans('TicketLogClosedBy', $user->getFullName($langs));
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$ret = $object->createTicketLog($user, $log_action);
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if ($ret > 0) {
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setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
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} else {
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setEventMessages($langs->trans('TicketMarkedAsClosedButLogActionNotSaved'), null, 'warnings');
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}
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$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
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header("Location: " . $url);
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} else {
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$action = '';
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setEventMessages($this->error, $this->errors, 'errors');
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}
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}
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if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
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$this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
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if (($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) && $object->close()) {
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// Log action in ticket logs table
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$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
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$ret = $object->createTicketLog($user, $log_action);
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if ($ret > 0) {
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setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
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} else {
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setEventMessages($langs->trans('TicketMarkedAsClosedButLogActionNotSaved'), null, 'warnings');
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}
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$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
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header("Location: " . $url);
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} else {
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setEventMessages($this->error, $this->errors, 'errors');
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$action = '';
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}
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}
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if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
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if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
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if ($object->delete($user) > 0) {
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setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
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Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
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exit;
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} else {
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$langs->load("errors");
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$mesg = '<div class="error">' . $langs->trans($this->error) . '</div>';
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$action = '';
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}
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}
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}
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// Set parent company
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if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
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if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
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$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
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$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
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header("Location: " . $url);
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exit();
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}
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}
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if ($action == 'set_progression' && $user->rights->ticket->write) {
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if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
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$result = $object->setProgression(GETPOST('progress'));
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// Log action in ticket logs table
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$log_action = $langs->trans('TicketLogProgressSetTo', GETPOST('progress'));
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$ret = $object->createTicketLog($user, $log_action);
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$url = 'card.php?action=view&track_id=' . $object->track_id;
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header("Location: " . $url);
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exit();
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}
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}
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if ($action == 'setsubject') {
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if ($this->fetch(GETPOST('id', 'int'))) {
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if ($action == 'setsubject') {
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$object->subject = trim(GETPOST('subject', 'alpha'));
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}
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|
|
if ($action == 'setsubject' && empty($object->subject)) {
|
|
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
|
|
}
|
|
|
|
if (!$mesg) {
|
|
if ($object->update($user) >= 0) {
|
|
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
|
|
exit;
|
|
}
|
|
$mesg = $object->error;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
|
|
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
// prevent browser refresh from reopening ticket several times
|
|
if ($object->fk_statut == 8) {
|
|
$res = $object->setStatut(4);
|
|
if ($res) {
|
|
// Log action in ticket logs table
|
|
$log_action = $langs->trans('TicketLogReopen');
|
|
$ret = $object->createTicketLog($user, $log_action);
|
|
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
}
|
|
} // Categorisation dans projet
|
|
elseif ($action == 'classin' && $user->rights->ticket->write) {
|
|
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$object->setProject(GETPOST('projectid'));
|
|
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
} // Categorisation dans contrat
|
|
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
|
|
if ($this->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
|
|
$object->setContract(GETPOST('contractid'));
|
|
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
|
|
// altairis: manage cancel button
|
|
if (!GETPOST('cancel')) {
|
|
$this->fetch('', '', GETPOST('track_id','alpha'));
|
|
$oldvalue_message = $object->message;
|
|
$fieldtomodify = GETPOST('message_initial');
|
|
|
|
$object->message = $fieldtomodify;
|
|
$ret = $object->update($user);
|
|
if ($ret > 0) {
|
|
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
|
|
// include the Diff class
|
|
dol_include_once('/ticket/class/utils_diff.class.php');
|
|
// output the result of comparing two files as plain text
|
|
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
|
|
|
|
$ret = $object->createTicketLog($user, $log_action);
|
|
if ($ret > 0) {
|
|
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
|
|
}
|
|
}
|
|
}
|
|
|
|
$action = 'view';
|
|
} // Reopen ticket
|
|
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
|
|
if ($this->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
|
|
$new_status = GETPOST('new_status', 'int');
|
|
$old_status = $object->fk_statut;
|
|
$res = $object->setStatut($new_status);
|
|
if ($res) {
|
|
// Log action in ticket logs table
|
|
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
|
|
$ret = $object->createTicketLog($user, $log_action);
|
|
$url = 'card.php?action=view&track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit();
|
|
}
|
|
}
|
|
}
|
|
|
|
return 0;
|
|
}
|
|
|
|
/**
|
|
* Add new message on a ticket (private area)
|
|
*
|
|
* @param User $user User for action
|
|
* @param string $action Action string
|
|
* @return int
|
|
*/
|
|
private function newMessage($user, &$action)
|
|
{
|
|
global $mysoc, $conf, $langs;
|
|
|
|
if (!class_exists('Contact')) {
|
|
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
|
|
}
|
|
|
|
$contactstatic = new Contact($this->db);
|
|
|
|
$error = 0;
|
|
|
|
$object = new Ticket($this->db);
|
|
$ret = $object->fetch('', '', GETPOST('track_id','alpha'));
|
|
$object->socid = $object->fk_soc;
|
|
$object->fetch_thirdparty();
|
|
if ($ret < 0) {
|
|
$error++;
|
|
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
|
$action = '';
|
|
}
|
|
|
|
if (!GETPOST("message")) {
|
|
$error++;
|
|
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
|
|
$action = 'add_message';
|
|
}
|
|
|
|
if (!$error) {
|
|
$object->message = GETPOST("message");
|
|
$object->private = GETPOST("private_message");
|
|
$send_email = GETPOST('send_email', 'int');
|
|
|
|
$id = $object->createTicketMessage($user);
|
|
if ($id <= 0) {
|
|
$error++;
|
|
$this->errors = $object->error;
|
|
$this->errors = $object->errors;
|
|
$action = 'add_message';
|
|
}
|
|
|
|
if (!$error && $id > 0) {
|
|
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
|
|
|
|
/*
|
|
* Send email to linked contacts
|
|
*/
|
|
if ($send_email > 0) {
|
|
// Retrieve internal contact datas
|
|
$internal_contacts = $object->getInfosTicketInternalContact();
|
|
$sendto = array();
|
|
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
|
|
// altairis: set default subject
|
|
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
|
|
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
|
|
|
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id);
|
|
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
|
|
|
$message = $langs->trans('TicketMessageMailIntroText');
|
|
$message .= "\n\n";
|
|
$message .= GETPOST('message');
|
|
|
|
// Coordonnées client
|
|
$message .= "\n\n";
|
|
$message .= "==============================================\n";
|
|
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : '';
|
|
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : '';
|
|
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
|
|
|
|
// Build array to display recipient list
|
|
foreach ($internal_contacts as $key => $info_sendto) {
|
|
// altairis: avoid duplicate notifications
|
|
if ($info_sendto['id'] == $user->id) {
|
|
continue;
|
|
}
|
|
|
|
if ($info_sendto['email'] != '') {
|
|
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
|
|
|
//Contact type
|
|
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
|
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
|
}
|
|
}
|
|
$message .= "\n";
|
|
// URL ticket
|
|
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
|
|
|
|
// altairis: make html link on url
|
|
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n";
|
|
|
|
// Add global email address recipient
|
|
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
|
|
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
|
|
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
|
|
}
|
|
|
|
// altairis: dont try to send email if no recipient
|
|
if (!empty($sendto)) {
|
|
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
|
}
|
|
}
|
|
|
|
/*
|
|
* Email for externals users if not private
|
|
*/
|
|
if (empty($object->private)) {
|
|
// Retrieve email of all contacts (external)
|
|
$external_contacts = $object->getInfosTicketExternalContact();
|
|
|
|
// If no contact, get email from thirdparty
|
|
if (is_array($external_contacts) && count($external_contacts) === 0) {
|
|
if (!empty($object->fk_soc)) {
|
|
$object->fetch_thirdparty($object->fk_soc);
|
|
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
|
|
$external_contacts = array_merge($external_contacts, $array_company);
|
|
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
|
|
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
|
|
$external_contacts = array_merge($external_contacts, $array_external);
|
|
}
|
|
}
|
|
|
|
$sendto = array();
|
|
if (is_array($external_contacts) && count($external_contacts) > 0) {
|
|
// altairis: get default subject for email to external contacts
|
|
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
|
|
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
|
|
|
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
|
|
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
|
|
|
// We put intro after
|
|
$message = GETPOST('message');
|
|
$message .= "\n\n";
|
|
|
|
foreach ($external_contacts as $key => $info_sendto) {
|
|
// altairis: avoid duplicate emails to external contacts
|
|
if ($info_sendto['id'] == $user->contactid) {
|
|
continue;
|
|
}
|
|
|
|
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
|
|
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
|
|
|
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
|
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
|
}
|
|
}
|
|
|
|
// If public interface is not enable, use link to internal page into mail
|
|
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
|
|
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ?
|
|
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' :
|
|
dol_buildpath('/public/ticket/view.php', 2)
|
|
) :
|
|
dol_buildpath('/ticket/card.php', 2)
|
|
) . '?track_id=' . $object->track_id;
|
|
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n";
|
|
|
|
// Build final message
|
|
$message = $message_intro . $message;
|
|
|
|
// Add signature
|
|
$message .= '<br>' . $message_signature;
|
|
|
|
if (!empty($object->origin_email)) {
|
|
$sendto[] = $object->origin_email;
|
|
}
|
|
|
|
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) {
|
|
$object->socid = $object->fk_soc;
|
|
$object->fetch_thirdparty();
|
|
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
|
|
}
|
|
|
|
// altairis: Add global email address reciepient
|
|
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
|
|
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
|
|
}
|
|
|
|
// altairis: dont try to send email when no recipient
|
|
if (!empty($sendto)) {
|
|
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
$this->copyFilesForTicket();
|
|
|
|
// Set status to "answered" if not set yet, only for internal users
|
|
if ($object->fk_statut < 3 && !$user->societe_id) {
|
|
$object->setStatut(3);
|
|
}
|
|
|
|
return 1;
|
|
} else {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
return -1;
|
|
}
|
|
} else {
|
|
setEventMessages($this->error, $this->errors, 'errors');
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Add new message on a ticket (public area)
|
|
*
|
|
* @param User $user User for action
|
|
* @param string $action Action string
|
|
* @return void
|
|
*/
|
|
private function newMessagePublic($user, &$action)
|
|
{
|
|
|
|
global $mysoc, $conf, $langs;
|
|
|
|
$error = 0;
|
|
$ret = $object->fetch('', '', GETPOST('track_id','alpha'));
|
|
$object->socid = $object->fk_soc;
|
|
$object->fetch_thirdparty();
|
|
if ($ret < 0) {
|
|
$error++;
|
|
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
|
|
$action = '';
|
|
}
|
|
|
|
if (!GETPOST("message")) {
|
|
$error++;
|
|
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
|
|
$action = 'add_message';
|
|
}
|
|
|
|
if (!$error) {
|
|
$object->message = GETPOST("message");
|
|
$id = $object->createTicketMessage($user);
|
|
if ($id <= 0) {
|
|
$error++;
|
|
$this->errors = $object->error;
|
|
$this->errors = $object->errors;
|
|
$action = 'add_message';
|
|
}
|
|
|
|
if (!$error && $id > 0) {
|
|
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
|
|
|
|
// Retrieve internal contact datas
|
|
$internal_contacts = $object->getInfosTicketInternalContact();
|
|
$sendto = array();
|
|
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
|
|
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
|
|
|
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
|
|
$message .= "\n";
|
|
$message .= GETPOST('message');
|
|
$message .= "\n";
|
|
|
|
// Coordonnées client
|
|
if ($object->thirdparty->id > 0) {
|
|
$message .= "\n\n";
|
|
$message .= "==============================================\n";
|
|
$message .= $langs->trans('Thirparty') . " : " . $object->thirdparty->name;
|
|
$message .= !empty($object->thirdparty->town) ? $langs->trans('Town') . " : " . $object->thirdparty->town : '';
|
|
$message .= "\n";
|
|
$message .= !empty($object->thirdparty->phone) ? $langs->trans('Phone') . " : " . $object->thirdparty->phone : '';
|
|
$message .= "\n";
|
|
}
|
|
|
|
// Build array to display recipient list
|
|
foreach ($internal_contacts as $key => $info_sendto) {
|
|
if ($info_sendto['email'] != '') {
|
|
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
|
}
|
|
|
|
// Contact type
|
|
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
|
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
|
$message .= "\n";
|
|
}
|
|
|
|
// URL ticket
|
|
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id;
|
|
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . $url_internal_ticket . "\n";
|
|
|
|
$message .= "\n\n";
|
|
|
|
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
|
|
|
// Add global email address reciepient
|
|
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_FROM, $sendto)) {
|
|
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
|
|
}
|
|
|
|
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
|
}
|
|
|
|
/*
|
|
* Email for externals users if not private
|
|
*/
|
|
|
|
// Retrieve email of all contacts external
|
|
$external_contacts = $object->getInfosTicketExternalContact();
|
|
$sendto = array();
|
|
if (is_array($external_contacts) && count($external_contacts) > 0) {
|
|
$subject = '[' . $mysoc->name . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage');
|
|
|
|
$message = $langs->trans('TicketMessageMailIntroAutoNewPublicMessage', $object->subject);
|
|
$message .= "\n";
|
|
|
|
$message .= GETPOST('message');
|
|
$message .= "\n\n";
|
|
|
|
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
|
foreach ($external_contacts as $key => $info_sendto) {
|
|
if ($info_sendto['email'] != '') {
|
|
$sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">";
|
|
}
|
|
$recipient = '';
|
|
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')';
|
|
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : '');
|
|
}
|
|
|
|
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
|
|
$message .= "\n\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . $url_public_ticket . "\n";
|
|
|
|
// Add signature
|
|
$message .= '\n\n' . $message_signature;
|
|
|
|
if (!empty($object->origin_email) && !in_array($object->origin_email, $sendto)) {
|
|
$sendto[] = $object->origin_email;
|
|
}
|
|
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
|
|
$sendto[] = $object->thirdparty->email;
|
|
}
|
|
$this->sendTicketMessageByEmail($subject, $message, '', $sendto);
|
|
}
|
|
|
|
$this->copyFilesForTicket();
|
|
|
|
$url = 'view.php?action=view_ticket&track_id=' . $object->track_id;
|
|
header("Location: " . $url);
|
|
exit;
|
|
} else {
|
|
setEventMessages($object->error, $object->errors, 'errors');
|
|
}
|
|
} else {
|
|
setEventMessages($this->error, $this->errors, 'errors');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Fetch object
|
|
*
|
|
* @param int $id ID of ticket
|
|
* @param string $ref Reference of ticket
|
|
* @param string $track_id Track ID of ticket (for public area)
|
|
* @return void
|
|
*/
|
|
public function fetch($id = 0, $ref = '', $track_id = '')
|
|
{
|
|
$this->getInstanceDao();
|
|
return $this->dao->fetch($id, $ref, $track_id);
|
|
}
|
|
|
|
/**
|
|
* Print statut
|
|
*
|
|
* @param int $mode Display mode
|
|
* @return void
|
|
*/
|
|
public function getLibStatut($mode = 0)
|
|
{
|
|
$this->getInstanceDao();
|
|
$this->dao->fk_statut = $this->fk_statut;
|
|
return $this->dao->getLibStatut($mode);
|
|
}
|
|
|
|
/**
|
|
* Get ticket info
|
|
*
|
|
* @param int $id Object id
|
|
* @return void
|
|
*/
|
|
public function getInfo($id)
|
|
{
|
|
$this->getInstanceDao();
|
|
$this->dao->fetch($id, '', $track_id);
|
|
|
|
$this->label = $this->dao->label;
|
|
$this->description = $this->dao->description;
|
|
}
|
|
|
|
/**
|
|
* Get action title
|
|
*
|
|
* @param string $action Type of action
|
|
* @return string
|
|
*/
|
|
public function getTitle($action = '')
|
|
{
|
|
global $langs;
|
|
|
|
if ($action == 'create_ticket') {
|
|
return $langs->trans("CreateTicket");
|
|
} elseif ($action == 'edit') {
|
|
return $langs->trans("EditTicket");
|
|
} elseif ($action == 'view') {
|
|
return $langs->trans("TicketCard");
|
|
} elseif ($action == 'add_message') {
|
|
return $langs->trans("AddMessage");
|
|
} else {
|
|
return $langs->trans("TicketsManagement");
|
|
}
|
|
}
|
|
|
|
/**
|
|
* View html list of logs
|
|
*
|
|
* @param boolean $show_user Show user who make action
|
|
* @return void
|
|
*/
|
|
public function viewTicketLogs($show_user = true)
|
|
{
|
|
global $conf, $langs;
|
|
|
|
// Load logs in cache
|
|
$ret = $this->dao->loadCacheLogsTicket();
|
|
|
|
if (is_array($this->dao->cache_logs_ticket) && count($this->dao->cache_logs_ticket) > 0) {
|
|
print '<table class="border" style="width:100%;">';
|
|
|
|
print '<tr class="liste_titre">';
|
|
|
|
print '<th>';
|
|
print $langs->trans('DateCreation');
|
|
print '</th>';
|
|
|
|
if ($show_user) {
|
|
print '<th>';
|
|
print $langs->trans('User');
|
|
print '</th>';
|
|
}
|
|
|
|
foreach ($this->dao->cache_logs_ticket as $id => $arraylogs) {
|
|
print '<tr class="oddeven">';
|
|
print '<td><strong>';
|
|
print dol_print_date($arraylogs['datec'], 'dayhour');
|
|
print '</strong></td>';
|
|
|
|
if ($show_user) {
|
|
print '<td>';
|
|
if ($arraylogs['fk_user_create'] > 0) {
|
|
$userstat = new User($this->db);
|
|
$res = $userstat->fetch($arraylogs['fk_user_create']);
|
|
if ($res) {
|
|
print $userstat->getNomUrl(1);
|
|
}
|
|
}
|
|
print '</td>';
|
|
}
|
|
print '</tr>';
|
|
print '<tr class="oddeven">';
|
|
print '<td colspan="2">';
|
|
print dol_nl2br($arraylogs['message']);
|
|
|
|
print '</td>';
|
|
print '</tr>';
|
|
}
|
|
|
|
print '</table>';
|
|
} else {
|
|
print '<div class="info">' . $langs->trans('NoLogForThisTicket') . '</div>';
|
|
}
|
|
}
|
|
|
|
/**
|
|
* View list of logs with timeline view
|
|
*
|
|
* @param boolean $show_user Show user who make action
|
|
* @param Ticket $object Object
|
|
* @return void
|
|
*/
|
|
public function viewTimelineTicketLogs($show_user = true, $object = true)
|
|
{
|
|
global $conf, $langs;
|
|
|
|
// Load logs in cache
|
|
$ret = $object->loadCacheLogsTicket();
|
|
|
|
if (is_array($object->cache_logs_ticket) && count($object->cache_logs_ticket) > 0) {
|
|
print '<section id="cd-timeline">';
|
|
|
|
foreach ($object->cache_logs_ticket as $id => $arraylogs) {
|
|
print '<div class="cd-timeline-block">';
|
|
print '<div class="cd-timeline-img">';
|
|
//print '<img src="img/history.png" alt="">';
|
|
print '</div> <!-- cd-timeline-img -->';
|
|
|
|
print '<div class="cd-timeline-content">';
|
|
print dol_nl2br($arraylogs['message']);
|
|
|
|
print '<span class="cd-date">';
|
|
print dol_print_date($arraylogs['datec'], 'dayhour');
|
|
|
|
if ($show_user) {
|
|
if ($arraylogs['fk_user_create'] > 0) {
|
|
$userstat = new User($this->db);
|
|
$res = $userstat->fetch($arraylogs['fk_user_create']);
|
|
if ($res) {
|
|
print '<br><small>'.$userstat->getNomUrl(1).'</small>';
|
|
}
|
|
}
|
|
}
|
|
print '</span>';
|
|
print '</div> <!-- cd-timeline-content -->';
|
|
print '</div> <!-- cd-timeline-block -->';
|
|
}
|
|
print '</section>';
|
|
} else {
|
|
print '<div class="info">' . $langs->trans('NoLogForThisTicket') . '</div>';
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Show ticket original message
|
|
*
|
|
* @param User $user User wich display
|
|
* @param string $action Action mode
|
|
* @param Ticket $object Object ticket
|
|
* @return void
|
|
*/
|
|
public function viewTicketOriginalMessage($user, $action, $object)
|
|
{
|
|
global $langs;
|
|
if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
|
|
// MESSAGE
|
|
|
|
print '<form action="' . $_SERVER['PHP_SELF'] . '" method="post">';
|
|
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
|
|
print '<input type="hidden" name="track_id" value="' . $object->track_id . '">';
|
|
print '<input type="hidden" name="action" value="set_message">';
|
|
}
|
|
|
|
// Initial message
|
|
print '<div class="underbanner clearboth"></div>';
|
|
print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you dont need reserved height for your table
|
|
print '<table class="border centpercent margintable">';
|
|
print '<tr class="liste_titre"><td class="nowrap titlefield">';
|
|
print $langs->trans("InitialMessage");
|
|
print '</td><td>';
|
|
if ($user->rights->ticket->manage) {
|
|
print '<a href="' . $_SERVER['PHP_SELF'] . '?action=edit_message_init&track_id=' . $object->track_id . '">' . img_edit($langs->trans('Modify')) . '</a>';
|
|
}
|
|
print '</td></tr>';
|
|
|
|
print '<tr>';
|
|
print '<td colspan="2">';
|
|
if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
|
|
// MESSAGE
|
|
$msg = GETPOST('message_initial', 'alpha') ? GETPOST('message_initial', 'alpha') : $object->message;
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
|
|
$uselocalbrowser = true;
|
|
$doleditor = new DolEditor('message_initial', $msg, '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser);
|
|
$doleditor->Create();
|
|
} else {
|
|
// Deal with format differences (text / HTML)
|
|
if (dol_textishtml($object->message)) {
|
|
print $object->message;
|
|
} else {
|
|
print dol_nl2br($object->message);
|
|
}
|
|
|
|
//print '<div>' . $object->message . '</div>';
|
|
}
|
|
print '</td>';
|
|
print '</tr>';
|
|
print '</table>';
|
|
if ($user->rights->ticket->manage && $action == 'edit_message_init') {
|
|
print ' <input type="submit" class="button" value="' . $langs->trans('Modify') . '">';
|
|
print ' <input type="submit" class="button" name="cancel" value="' . $langs->trans('Cancel') . '">';
|
|
print '</form>';
|
|
}
|
|
}
|
|
/**
|
|
* View html list of message for ticket
|
|
*
|
|
* @param boolean $show_private Show private messages
|
|
* @param boolean $show_user Show user who make action
|
|
* @return void
|
|
*/
|
|
public function viewTicketMessages($show_private, $show_user = true)
|
|
{
|
|
global $conf, $langs, $user;
|
|
global $object;
|
|
|
|
// Load logs in cache
|
|
$ret = $object->loadCacheMsgsTicket();
|
|
$action = GETPOST('action');
|
|
|
|
$this->viewTicketOriginalMessage($user, $action);
|
|
|
|
if (is_array($object->cache_msgs_ticket) && count($object->cache_msgs_ticket) > 0) {
|
|
print_titre($langs->trans('TicketMailExchanges'));
|
|
|
|
print '<table class="border" style="width:100%;">';
|
|
|
|
print '<tr class="liste_titre">';
|
|
|
|
print '<td>';
|
|
print $langs->trans('DateCreation');
|
|
print '</td>';
|
|
|
|
if ($show_user) {
|
|
print '<td>';
|
|
print $langs->trans('User');
|
|
print '</td>';
|
|
}
|
|
|
|
foreach ($object->cache_msgs_ticket as $id => $arraymsgs) {
|
|
if (!$arraymsgs['private']
|
|
|| ($arraymsgs['private'] == "1" && $show_private)
|
|
) {
|
|
//print '<tr>';
|
|
print '<tr class="oddeven">';
|
|
print '<td><strong>';
|
|
print dol_print_date($arraymsgs['datec'], 'dayhour');
|
|
print '<strong></td>';
|
|
if ($show_user) {
|
|
print '<td>';
|
|
if ($arraymsgs['fk_user_action'] > 0) {
|
|
$userstat = new User($this->db);
|
|
$res = $userstat->fetch($arraymsgs['fk_user_action']);
|
|
if ($res) {
|
|
print $userstat->getNomUrl(0);
|
|
}
|
|
} else {
|
|
print $langs->trans('Customer');
|
|
}
|
|
print '</td>';
|
|
}
|
|
print '</td>';
|
|
print '<tr class="oddeven">';
|
|
print '<td colspan="2">';
|
|
print $arraymsgs['message'];
|
|
print '</td>';
|
|
print '</tr>';
|
|
}
|
|
}
|
|
|
|
print '</table>';
|
|
} else {
|
|
print '<div class="info">' . $langs->trans('NoMsgForThisTicket') . '</div>';
|
|
}
|
|
}
|
|
|
|
/**
|
|
* View list of message for ticket with timeline display
|
|
*
|
|
* @param boolean $show_private Show private messages
|
|
* @param boolean $show_user Show user who make action
|
|
* @param Ticket $object Object ticket
|
|
* @return void
|
|
*/
|
|
public function viewTicketTimelineMessages($show_private, $show_user, Ticket $object)
|
|
{
|
|
global $conf, $langs, $user;
|
|
|
|
// Load logs in cache
|
|
$ret = $object->loadCacheMsgsTicket();
|
|
$action = GETPOST('action');
|
|
|
|
if (is_array($object->cache_msgs_ticket) && count($object->cache_msgs_ticket) > 0) {
|
|
print '<section id="cd-timeline">';
|
|
|
|
foreach ($object->cache_msgs_ticket as $id => $arraymsgs) {
|
|
if (!$arraymsgs['private']
|
|
|| ($arraymsgs['private'] == "1" && $show_private)
|
|
) {
|
|
print '<div class="cd-timeline-block">';
|
|
print '<div class="cd-timeline-img">';
|
|
print '<img src="img/messages.png" alt="">';
|
|
print '</div> <!-- cd-timeline-img -->';
|
|
|
|
print '<div class="cd-timeline-content">';
|
|
print $arraymsgs['message'];
|
|
|
|
print '<span class="cd-date">';
|
|
print dol_print_date($arraymsgs['datec'], 'dayhour');
|
|
|
|
if ($show_user) {
|
|
if ($arraymsgs['fk_user_action'] > 0) {
|
|
$userstat = new User($this->db);
|
|
$res = $userstat->fetch($arraymsgs['fk_user_action']);
|
|
if ($res) {
|
|
print '<br>';
|
|
print $userstat->getNomUrl(1);
|
|
}
|
|
} else {
|
|
print '<br>';
|
|
print $langs->trans('Customer');
|
|
}
|
|
}
|
|
print '</span>';
|
|
print '</div> <!-- cd-timeline-content -->';
|
|
print '</div> <!-- cd-timeline-block -->';
|
|
}
|
|
}
|
|
print '</section>';
|
|
} else {
|
|
print '<div class="info">' . $langs->trans('NoMsgForThisTicket') . '</div>';
|
|
}
|
|
}
|
|
|
|
/**
|
|
* load_previous_next_ref
|
|
*
|
|
* @param string $filter Filter
|
|
* @param int $fieldid Id
|
|
* @return int 0
|
|
*/
|
|
function load_previous_next_ref($filter, $fieldid)
|
|
{
|
|
$this->getInstanceDao();
|
|
return $object->load_previous_next_ref($filter, $fieldid);
|
|
}
|
|
|
|
/**
|
|
* Send ticket by email to linked contacts
|
|
*
|
|
* @param string $subject Email subject
|
|
* @param string $message Email message
|
|
* @param int $send_internal_cc Receive a copy on internal email ($conf->global->TICKET_NOTIFICATION_EMAIL_FROM)
|
|
* @param array $array_receiver Array of receiver. exemple array('name' => 'John Doe', 'email' => 'john@doe.com', etc...)
|
|
* @return void
|
|
*/
|
|
public function sendTicketMessageByEmail($subject, $message, $send_internal_cc = 0, $array_receiver = array())
|
|
{
|
|
global $conf, $langs;
|
|
|
|
if ($conf->global->TICKET_DISABLE_ALL_MAILS) {
|
|
dol_syslog(get_class($this) . '::sendTicketMessageByEmail: Emails are disable into ticket setup by option TICKETSUP_DISABLE_ALL_MAILS', LOG_WARNING);
|
|
return '';
|
|
}
|
|
|
|
$langs->load("mails");
|
|
|
|
if (!class_exists('Contact')) {
|
|
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
|
|
}
|
|
|
|
$contactstatic = new Contact($this->db);
|
|
|
|
// If no receiver defined, load all ticket linked contacts
|
|
if (!is_array($array_receiver) || !count($array_receiver) > 0) {
|
|
$array_receiver = $object->getInfosTicketInternalContact();
|
|
$array_receiver = array_merge($array_receiver, $object->getInfosTicketExternalContact());
|
|
}
|
|
|
|
if ($send_internal_cc) {
|
|
$sendtocc = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
|
|
}
|
|
|
|
$from = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
|
|
if (is_array($array_receiver) && count($array_receiver) > 0) {
|
|
foreach ($array_receiver as $key => $receiver) {
|
|
// Create form object
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
|
|
$formmail = new FormMail($this->db);
|
|
|
|
$attachedfiles = $formmail->get_attached_files();
|
|
$filepath = $attachedfiles['paths'];
|
|
$filename = $attachedfiles['names'];
|
|
$mimetype = $attachedfiles['mimes'];
|
|
|
|
$message_to_send = dol_nl2br($message);
|
|
|
|
// Envoi du mail
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
|
|
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
|
|
}
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
|
|
$mailfile = new CMailFile($subject, $receiver, $from, $message_to_send, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
|
|
if ($mailfile->error) {
|
|
setEventMessages($mailfile->error, null, 'errors');
|
|
} else {
|
|
$result = $mailfile->sendfile();
|
|
if ($result) {
|
|
setEventMessages($langs->trans('MailSuccessfulySent', $mailfile->getValidAddress($from, 2), $mailfile->getValidAddress($receiver, 2)), null, 'mesgs');
|
|
} else {
|
|
$langs->load("other");
|
|
if ($mailfile->error) {
|
|
setEventMessages($langs->trans('ErrorFailedToSendMail', $from, $receiver), null, 'errors');
|
|
dol_syslog($langs->trans('ErrorFailedToSendMail', $from, $receiver) . ' : ' . $mailfile->error);
|
|
} else {
|
|
setEventMessages('No mail sent. Feature is disabled by option MAIN_DISABLE_ALL_MAILS', null, 'errors');
|
|
}
|
|
}
|
|
}
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
|
|
}
|
|
}
|
|
} else {
|
|
$langs->load("other");
|
|
setEventMessages($langs->trans('ErrorMailRecipientIsEmptyForSendTicketMessage'), null, 'warnings');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Copy files into ticket directory
|
|
* Used for files linked into messages
|
|
*
|
|
* @return void
|
|
*/
|
|
public function copyFilesForTicket()
|
|
{
|
|
global $conf, $object;
|
|
|
|
// Create form object
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php';
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$maxwidthsmall = 270;
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$maxheightsmall = 150;
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$maxwidthmini = 128;
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$maxheightmini = 72;
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$formmail = new FormMail($this->db);
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$attachedfiles = $formmail->get_attached_files();
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$filepath = $attachedfiles['paths'];
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$filename = $attachedfiles['names'];
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$mimetype = $attachedfiles['mimes'];
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// Copy files into ticket directory
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$destdir = $conf->ticket->dir_output . '/' . $object->track_id;
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if (!dol_is_dir($destdir)) {
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dol_mkdir($destdir);
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}
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foreach ($filename as $i => $val) {
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$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]);
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if (image_format_supported($destdir . '/' . $filename[$i]) == 1) {
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// Create small thumbs for image (Ratio is near 16/9)
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// Used on logon for example
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$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
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// Create mini thumbs for image (Ratio is near 16/9)
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// Used on menu or for setup page for example
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$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
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}
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$formmail->remove_attached_files($i);
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}
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}
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/**
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* Print html navbar with link to set ticket status
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*
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* @param Ticket $object Ticket sup
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* @return void
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*/
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public function viewStatusActions(Ticket $object)
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{
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global $langs;
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print '<div class="div-table-responsive-no-min">';
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print '<div class="tagtable centpercent">';
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print '<div class="tagtr liste_titre">';
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print '<div class="tagtd">';
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print '<strong>' . $langs->trans('TicketChangeStatus') . '</strong>';
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print '</div>';
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// Exclude status which requires specific method
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$exclude_status = array(Ticket::STATUS_CLOSED, Ticket::STATUS_CANCELED);
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// Exclude actual status
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$exclude_status = array_merge($exclude_status, array(intval($object->fk_statut)));
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// Sort results to be similar to status object list
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//sort($exclude_status);
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//print '<br><div>';
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foreach ($object->statuts_short as $status => $statut_label) {
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if (!in_array($status, $exclude_status)) {
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print '<div class="tagtd">';
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if ($status == 1)
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$urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=mark_ticket_read'; // To set as read, we use a dedicated action
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else
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$urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=set_status&new_status=' . $status;
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print '<a class="button" href="' . $urlforbutton . '">';
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print img_picto($langs->trans($object->statuts_short[$status]), 'statut' . $status . '.png@ticket') . ' ' . $langs->trans($object->statuts_short[$status]);
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print '</a>';
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print '</div>';
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}
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}
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print '</div></div></div><br>';
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}
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/**
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* deleteObjectLinked
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*
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* @return number
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*/
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public function deleteObjectLinked()
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{
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return $this->dao->deleteObjectLinked();
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}
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/**
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* Hook to add email element template
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*
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* @param array $parameters Parameters
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* @param Ticket $object Object for action
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* @param string $action Action string
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* @param HookManager $hookmanager Hookmanager object
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* @return int
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*/
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public function emailElementlist($parameters, &$object, &$action, $hookmanager)
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{
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global $langs;
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$error = 0;
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if (in_array('admin', explode(':', $parameters['context']))) {
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$this->results = array('ticket_send' => $langs->trans('MailToSendTicketMessage'));
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}
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if (! $error) {
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return 0; // or return 1 to replace standard code
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} else {
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$this->errors[] = 'Error message';
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return -1;
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}
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}
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}
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