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69ce8b543e6e1a86df543d14340a2bc87cbb900e
dolibarr-fork/htdocs/ticket/class/ticket.class.php
gti-eu 67e57b8da2 Add trackid to Ticket message mail
2020-01-23 12:53:24 +01:00

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<?php
/* Copyright (C) 2013-2018 Jean-François Ferry <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2019 Frédéric France <frederic.france@netlogic.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <https://www.gnu.org/licenses/>.
*/
/**
* \file ticket/class/ticket.class.php
* \ingroup ticket
* \brief Class file for object ticket
*/
// Put here all includes required by your class file
require_once DOL_DOCUMENT_ROOT."/core/class/commonobject.class.php";
require_once DOL_DOCUMENT_ROOT.'/fichinter/class/fichinter.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
/**
* Class to manage ticket
*/
class Ticket extends CommonObject
{
/**
* @var string ID to identify managed object
*/
public $element = 'ticket';
/**
* @var string Name of table without prefix where object is stored
*/
public $table_element = 'ticket';
/**
* @var string Name of field for link to tickets
*/
public $fk_element = 'fk_ticket';
/**
* @var int Does ticketcore support multicompany module ? 0=No test on entity, 1=Test with field entity, 2=Test with link by societe
*/
public $ismultientitymanaged = 1;
/**
* @var int Does ticketcore support extrafields ? 0=No, 1=Yes
*/
public $isextrafieldmanaged = 1;
/**
* @var string String with name of icon for ticketcore. Must be the part after the 'object_' into object_ticketcore.png
*/
public $picto = 'ticket';
/**
* @var string Hash to identify ticket publically
*/
public $track_id;
/**
* @var int Thirdparty ID
*/
public $fk_soc;
/**
* @var int Project ID
*/
public $fk_project;
/**
* @var string Person email who have create ticket
*/
public $origin_email;
/**
* @var int User id who have create ticket
*/
public $fk_user_create;
/**
* @var int User id who have ticket assigned
*/
public $fk_user_assign;
/**
* var string Ticket subject
*/
public $subject;
/**
* @var string Ticket message
*/
public $message;
/**
* @var int Ticket statut
*/
public $fk_statut;
/**
* @var string State resolution
*/
public $resolution;
/**
* @var int Progress in percent
*/
public $progress;
/**
* @var string Duration for ticket
*/
public $timing;
/**
* @var string Type code
*/
public $type_code;
/**
* @var string Category code
*/
public $category_code;
/**
* @var string Severity code
*/
public $severity_code;
/**
* @var int Création date
*/
public $datec = '';
/**
* @var int Read date
*/
public $date_read = '';
/**
* @var int Close ticket date
*/
public $date_close = '';
/**
* @var array cache_types_tickets
*/
public $cache_types_tickets;
/**
* @var array tickets categories
*/
public $cache_category_tickets;
/**
* @var int Notify tiers at create
*/
public $notify_tiers_at_create;
public $lines;
/**
* @var string Regex pour les images
*/
public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff';
public $fields = array(
'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"),
'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1),
'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>''),
'track_id' => array('type'=>'varchar(255)', 'label'=>'TicketTrackId', 'visible'=>-2, 'enabled'=>1, 'position'=>11, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"),
'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>15, 'notnull'=>1, 'css'=>'tdoverflowmax150 maxwidth150onsmartphone'),
'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>-2, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"),
'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth75'),
'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketGroup', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'),
'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty", 'css'=>'tdoverflowmax150 maxwidth150onsmartphone'),
'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-1, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1),
'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>-1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'help'=>"LinkToProject"),
'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'help'=>""),
'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>505, 'notnull'=>1),
'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-1, 'enabled'=>1, 'position'=>520, 'notnull'=>1),
'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1,),
'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'css'=>'right', 'help'=>""),
'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>1, 'position'=>550, 'notnull'=>1),
'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted'))
);
/**
* Status
*/
const STATUS_NOT_READ = 0;
const STATUS_READ = 1;
const STATUS_ASSIGNED = 2;
const STATUS_IN_PROGRESS = 3;
const STATUS_NEED_MORE_INFO = 5;
const STATUS_WAITING = 7;
const STATUS_CLOSED = 8;
const STATUS_CANCELED = 9;
/**
* Constructor
*
* @param DoliDb $db Database handler
*/
public function __construct($db)
{
$this->db = $db;
$this->statuts_short = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled');
$this->statuts = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled');
}
/**
* Check properties of ticket are ok (like ref, track_id, ...).
* All properties must be already loaded on object (this->ref, this->track_id, ...).
*
* @return int 0 if OK, <0 if KO
*/
private function verify()
{
$this->errors = array();
$result = 0;
// Clean parameters
if (isset($this->ref)) {
$this->ref = trim($this->ref);
}
if (isset($this->track_id)) {
$this->track_id = trim($this->track_id);
}
if (isset($this->fk_soc)) {
$this->fk_soc = (int) $this->fk_soc;
}
if (isset($this->fk_project)) {
$this->fk_project = (int) $this->fk_project;
}
if (isset($this->origin_email)) {
$this->origin_email = trim($this->origin_email);
}
if (isset($this->fk_user_create)) {
$this->fk_user_create = (int) $this->fk_user_create;
}
if (isset($this->fk_user_assign)) {
$this->fk_user_assign = (int) $this->fk_user_assign;
}
if (isset($this->subject)) {
$this->subject = trim($this->subject);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
if (isset($this->fk_statut)) {
$this->fk_statut = (int) $this->fk_statut;
}
if (isset($this->resolution)) {
$this->resolution = trim($this->resolution);
}
if (isset($this->progress)) {
$this->progress = trim($this->progress);
}
if (isset($this->timing)) {
$this->timing = trim($this->timing);
}
if (isset($this->type_code)) {
$this->type_code = trim($this->type_code);
}
if (isset($this->category_code)) {
$this->category_code = trim($this->category_code);
}
if (isset($this->severity_code)) {
$this->severity_code = trim($this->severity_code);
}
if (empty($this->ref)) {
$this->errors[] = 'ErrorTicketRefRequired';
dol_syslog(get_class($this)."::create error -1 ref null", LOG_ERR);
$result = -1;
}
return $result;
}
/**
* Create object into database
*
* @param User $user User that creates
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, Id of created object if OK
*/
public function create($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
// Clean parameters
$this->datec = dol_now();
if (empty($this->track_id)) $this->track_id = generate_random_id(16);
// Check more parameters
// If error, this->errors[] is filled
$result = $this->verify();
if ($result >= 0) {
// Insert request
$sql = "INSERT INTO ".MAIN_DB_PREFIX."ticket(";
$sql .= "ref,";
$sql .= "track_id,";
$sql .= "fk_soc,";
$sql .= "fk_project,";
$sql .= "origin_email,";
$sql .= "fk_user_create,";
$sql .= "fk_user_assign,";
$sql .= "subject,";
$sql .= "message,";
$sql .= "fk_statut,";
$sql .= "resolution,";
$sql .= "progress,";
$sql .= "timing,";
$sql .= "type_code,";
$sql .= "category_code,";
$sql .= "severity_code,";
$sql .= "datec,";
$sql .= "date_read,";
$sql .= "date_close,";
$sql .= "entity,";
$sql .= "notify_tiers_at_create";
$sql .= ") VALUES (";
$sql .= " ".(!isset($this->ref) ? '' : "'".$this->db->escape($this->ref)."'").",";
$sql .= " ".(!isset($this->track_id) ? 'NULL' : "'".$this->db->escape($this->track_id)."'").",";
$sql .= " ".($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null").",";
$sql .= " ".($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null").",";
$sql .= " ".(!isset($this->origin_email) ? 'NULL' : "'".$this->db->escape($this->origin_email)."'").",";
$sql .= " ".($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')).",";
$sql .= " ".($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL').",";
$sql .= " ".(!isset($this->subject) ? 'NULL' : "'".$this->db->escape($this->subject)."'").",";
$sql .= " ".(!isset($this->message) ? 'NULL' : "'".$this->db->escape($this->message)."'").",";
$sql .= " ".(!isset($this->fk_statut) ? '0' : "'".$this->db->escape($this->fk_statut)."'").",";
$sql .= " ".(!isset($this->resolution) ? 'NULL' : "'".$this->db->escape($this->resolution)."'").",";
$sql .= " ".(!isset($this->progress) ? '0' : "'".$this->db->escape($this->progress)."'").",";
$sql .= " ".(!isset($this->timing) ? 'NULL' : "'".$this->db->escape($this->timing)."'").",";
$sql .= " ".(!isset($this->type_code) ? 'NULL' : "'".$this->db->escape($this->type_code)."'").",";
$sql .= " ".(!isset($this->category_code) ? 'NULL' : "'".$this->db->escape($this->category_code)."'").",";
$sql .= " ".(!isset($this->severity_code) ? 'NULL' : "'".$this->db->escape($this->severity_code)."'").",";
$sql .= " ".(!isset($this->datec) || dol_strlen($this->datec) == 0 ? 'NULL' : "'".$this->db->idate($this->datec)."'").",";
$sql .= " ".(!isset($this->date_read) || dol_strlen($this->date_read) == 0 ? 'NULL' : "'".$this->db->idate($this->date_read)."'").",";
$sql .= " ".(!isset($this->date_close) || dol_strlen($this->date_close) == 0 ? 'NULL' : "'".$this->db->idate($this->date_close)."'")."";
$sql .= ", ".$conf->entity;
$sql .= ", ".(!isset($this->notify_tiers_at_create) ? '1' : "'".$this->db->escape($this->notify_tiers_at_create)."'");
$sql .= ")";
$this->db->begin();
dol_syslog(get_class($this)."::create sql=".$sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error ".$this->db->lasterror();
}
if (!$error) {
$this->id = $this->db->last_insert_id(MAIN_DB_PREFIX."ticket");
if (!$notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_CREATE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
}
//Update extrafield
if (!$error) {
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
$result = $this->insertExtraFields();
if ($result < 0) {
$error++;
}
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this)."::create ".$errmsg, LOG_ERR);
$this->error .= ($this->error ? ', '.$errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return $this->id;
}
} else {
$this->db->rollback();
dol_syslog(get_class($this)."::Create fails verify ".join(',', $this->errors), LOG_WARNING);
return -3;
}
}
/**
* Load object in memory from the database
*
* @param int $id Id object
* @param string $ref Ref
* @param string $track_id Track id, a hash like ref
* @return int <0 if KO, >0 if OK
*/
public function fetch($id = '', $ref = '', $track_id = '')
{
global $langs;
// Check parameters
if (!$id && !$track_id && !$ref) {
$this->error = 'ErrorWrongParameters';
dol_print_error(get_class($this)."::fetch ".$this->error);
return -1;
}
$sql = "SELECT";
$sql .= " t.rowid,";
$sql .= " t.ref,";
$sql .= " t.track_id,";
$sql .= " t.fk_soc,";
$sql .= " t.fk_project,";
$sql .= " t.origin_email,";
$sql .= " t.fk_user_create,";
$sql .= " t.fk_user_assign,";
$sql .= " t.subject,";
$sql .= " t.message,";
$sql .= " t.fk_statut,";
$sql .= " t.resolution,";
$sql .= " t.progress,";
$sql .= " t.timing,";
$sql .= " t.type_code,";
$sql .= " t.category_code,";
$sql .= " t.severity_code,";
$sql .= " t.datec,";
$sql .= " t.date_read,";
$sql .= " t.date_close,";
$sql .= " t.tms";
$sql .= ", type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label";
$sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code";
if ($id) {
$sql .= " WHERE t.rowid = ".$this->db->escape($id);
} else {
$sql .= " WHERE t.entity IN (".getEntity($this->element, 1).")";
if ($track_id) {
$sql .= " AND t.track_id = '".$this->db->escape($track_id)."'";
} elseif ($ref) {
$sql .= " AND t.ref = '".$this->db->escape($ref)."'";
}
}
dol_syslog(get_class($this)."::fetch sql=".$sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
if ($this->db->num_rows($resql))
{
$obj = $this->db->fetch_object($resql);
$this->id = $obj->rowid;
$this->ref = $obj->ref;
$this->track_id = $obj->track_id;
$this->fk_soc = $obj->fk_soc;
$this->socid = $obj->fk_soc; // for fetch_thirdparty() method
$this->fk_project = $obj->fk_project;
$this->origin_email = $obj->origin_email;
$this->fk_user_create = $obj->fk_user_create;
$this->fk_user_assign = $obj->fk_user_assign;
$this->subject = $obj->subject;
$this->message = $obj->message;
$this->fk_statut = $obj->fk_statut;
$this->resolution = $obj->resolution;
$this->progress = $obj->progress;
$this->timing = $obj->timing;
$this->type_code = $obj->type_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ($langs->trans("TicketTypeShort".$obj->type_code) != ("TicketTypeShort".$obj->type_code) ? $langs->trans("TicketTypeShort".$obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
$this->type_label = $label_type;
$this->category_code = $obj->category_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ($langs->trans("TicketCategoryShort".$obj->category_code) != ("TicketCategoryShort".$obj->category_code) ? $langs->trans("TicketCategoryShort".$obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
$this->category_label = $label_category;
$this->severity_code = $obj->severity_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ($langs->trans("TicketSeverityShort".$obj->severity_code) != ("TicketSeverityShort".$obj->severity_code) ? $langs->trans("TicketSeverityShort".$obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
$this->severity_label = $label_severity;
$this->datec = $this->db->jdate($obj->datec);
$this->date_creation = $this->db->jdate($obj->datec);
$this->date_read = $this->db->jdate($obj->date_read);
$this->date_validation = $this->db->jdate($obj->date_read);
$this->date_close = $this->db->jdate($obj->date_close);
$this->tms = $this->db->jdate($obj->tms);
$this->date_modification = $this->db->jdate($obj->tms);
$this->fetch_optionals();
$this->db->free($resql);
return 1;
}
else
{
return 0;
}
} else {
$this->error = "Error ".$this->db->lasterror();
dol_syslog(get_class($this)."::fetch ".$this->error, LOG_ERR);
return -1;
}
}
/**
* Load all objects in memory from database
*
* @param User $user User for action
* @param string $sortorder Sort order
* @param string $sortfield Sort field
* @param int $limit page number
* @param int $offset Offset for query
* @param int $arch archive or not (not used)
* @param array $filter Filter for query
* output
* @return int <0 if KO, >0 if OK
*/
public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '')
{
global $langs;
$extrafields = new ExtraFields($this->db);
// fetch optionals attributes and labels
$extrafields->fetch_name_optionals_label($this->table_element);
$sql = "SELECT";
$sql .= " t.rowid,";
$sql .= " t.ref,";
$sql .= " t.track_id,";
$sql .= " t.fk_soc,";
$sql .= " t.fk_project,";
$sql .= " t.origin_email,";
$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,";
$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,";
$sql .= " t.subject,";
$sql .= " t.message,";
$sql .= " t.fk_statut,";
$sql .= " t.resolution,";
$sql .= " t.progress,";
$sql .= " t.timing,";
$sql .= " t.type_code,";
$sql .= " t.category_code,";
$sql .= " t.severity_code,";
$sql .= " t.datec,";
$sql .= " t.date_read,";
$sql .= " t.date_close,";
$sql .= " t.tms";
$sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
// Add fields for extrafields
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
$sql .= ($extrafields->attributes[$this->table_element]['type'][$key] != 'separate' ? ",ef.".$key.' as options_'.$key : '');
}
$sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid=t.fk_soc";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as uc ON uc.rowid=t.fk_user_create";
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as ua ON ua.rowid=t.fk_user_assign";
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."ticket_extrafields as ef on (t.rowid = ef.fk_object)";
}
if (!$user->rights->societe->client->voir && !$user->socid) {
$sql .= ", ".MAIN_DB_PREFIX."societe_commerciaux as sc";
}
$sql .= " WHERE t.entity IN (".getEntity('ticket').")";
// Manage filter
if (!empty($filter)) {
foreach ($filter as $key => $value) {
if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year
$sql .= ' AND '.$key.' = \''.$value.'\'';
} elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code') || ($key == 't.fk_soc')) {
$sql .= " AND ".$key." = '".$this->db->escape($value)."'";
} elseif ($key == 't.fk_statut') {
if (is_array($value) && count($value) > 0) {
$sql .= 'AND '.$key.' IN ('.implode(',', $value).')';
} else {
$sql .= ' AND '.$key.' = '.$this->db->escape($value);
}
} else {
$sql .= ' AND '.$key.' LIKE \'%'.$value.'%\'';
}
}
}
if (!$user->rights->societe->client->voir && !$user->socid) {
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = ".$user->id;
} elseif ($user->socid) {
$sql .= " AND t.fk_soc = ".$user->socid;
}
$sql .= " ORDER BY ".$sortfield.' '.$sortorder;
if (!empty($limit)) {
$sql .= ' '.$this->db->plimit($limit + 1, $offset);
}
dol_syslog(get_class($this)."::fetch_all sql=".$sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$this->lines = array();
$num = $this->db->num_rows($resql);
$i = 0;
if ($num) {
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$line = new TicketsLine();
$line->id = $obj->rowid;
$line->rowid = $obj->rowid;
$line->ref = $obj->ref;
$line->track_id = $obj->track_id;
$line->fk_soc = $obj->fk_soc;
$line->fk_project = $obj->fk_project;
$line->origin_email = $obj->origin_email;
$line->fk_user_create = $obj->fk_user_create;
$line->user_create_lastname = $obj->user_create_lastname;
$line->user_create_firstname = $obj->user_create_firstname;
$line->fk_user_assign = $obj->fk_user_assign;
$line->user_assign_lastname = $obj->user_assign_lastname;
$line->user_assign_firstname = $obj->user_assign_firstname;
$line->subject = $obj->subject;
$line->message = $obj->message;
$line->fk_statut = $obj->fk_statut;
$line->resolution = $obj->resolution;
$line->progress = $obj->progress;
$line->timing = $obj->timing;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ($langs->trans("TicketTypeShort".$obj->type_code) != ("TicketTypeShort".$obj->type_code) ? $langs->trans("TicketTypeShort".$obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
$line->type_label = $label_type;
$this->category_code = $obj->category_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ($langs->trans("TicketCategoryShort".$obj->category_code) != ("TicketCategoryShort".$obj->category_code) ? $langs->trans("TicketCategoryShort".$obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
$line->category_label = $label_category;
$this->severity_code = $obj->severity_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ($langs->trans("TicketSeverityShort".$obj->severity_code) != ("TicketSeverityShort".$obj->severity_code) ? $langs->trans("TicketSeverityShort".$obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
$line->severity_label = $label_severity;
$line->datec = $this->db->jdate($obj->datec);
$line->date_read = $this->db->jdate($obj->date_read);
$line->date_close = $this->db->jdate($obj->date_close);
// Extra fields
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
$tmpkey = 'options_'.$key;
$line->{$tmpkey} = $obj->$tmpkey;
}
}
$this->lines[$i] = $line;
$i++;
}
}
$this->db->free($resql);
return $num;
} else {
$this->error = "Error ".$this->db->lasterror();
dol_syslog(get_class($this)."::fetch_all ".$this->error, LOG_ERR);
return -1;
}
}
/**
* Update object into database
*
* @param User $user User that modifies
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, >0 if OK
*/
public function update($user = 0, $notrigger = 0)
{
global $conf, $langs, $hookmanager;
$error = 0;
// Clean parameters
if (isset($this->ref)) {
$this->ref = trim($this->ref);
}
if (isset($this->track_id)) {
$this->track_id = trim($this->track_id);
}
if (isset($this->fk_soc)) {
$this->fk_soc = (int) $this->fk_soc;
}
if (isset($this->fk_project)) {
$this->fk_project = (int) $this->fk_project;
}
if (isset($this->origin_email)) {
$this->origin_email = trim($this->origin_email);
}
if (isset($this->fk_user_create)) {
$this->fk_user_create = (int) $this->fk_user_create;
}
if (isset($this->fk_user_assign)) {
$this->fk_user_assign = (int) $this->fk_user_assign;
}
if (isset($this->subject)) {
$this->subject = trim($this->subject);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
if (isset($this->fk_statut)) {
$this->fk_statut = (int) $this->fk_statut;
}
if (isset($this->resolution)) {
$this->resolution = trim($this->resolution);
}
if (isset($this->progress)) {
$this->progress = trim($this->progress);
}
if (isset($this->timing)) {
$this->timing = trim($this->timing);
}
if (isset($this->type_code)) {
$this->timing = trim($this->type_code);
}
if (isset($this->category_code)) {
$this->timing = trim($this->category_code);
}
if (isset($this->severity_code)) {
$this->timing = trim($this->severity_code);
}
// Check parameters
// Put here code to add a control on parameters values
// Update request
$sql = "UPDATE ".MAIN_DB_PREFIX."ticket SET";
$sql .= " ref=".(isset($this->ref) ? "'".$this->db->escape($this->ref)."'" : "").",";
$sql .= " track_id=".(isset($this->track_id) ? "'".$this->db->escape($this->track_id)."'" : "null").",";
$sql .= " fk_soc=".(isset($this->fk_soc) ? "'".$this->db->escape($this->fk_soc)."'" : "null").",";
$sql .= " fk_project=".(isset($this->fk_project) ? "'".$this->db->escape($this->fk_project)."'" : "null").",";
$sql .= " origin_email=".(isset($this->origin_email) ? "'".$this->db->escape($this->origin_email)."'" : "null").",";
$sql .= " fk_user_create=".(isset($this->fk_user_create) ? $this->fk_user_create : "null").",";
$sql .= " fk_user_assign=".(isset($this->fk_user_assign) ? $this->fk_user_assign : "null").",";
$sql .= " subject=".(isset($this->subject) ? "'".$this->db->escape($this->subject)."'" : "null").",";
$sql .= " message=".(isset($this->message) ? "'".$this->db->escape($this->message)."'" : "null").",";
$sql .= " fk_statut=".(isset($this->fk_statut) ? $this->fk_statut : "null").",";
$sql .= " resolution=".(isset($this->resolution) ? $this->resolution : "null").",";
$sql .= " progress=".(isset($this->progress) ? "'".$this->db->escape($this->progress)."'" : "null").",";
$sql .= " timing=".(isset($this->timing) ? "'".$this->db->escape($this->timing)."'" : "null").",";
$sql .= " type_code=".(isset($this->type_code) ? "'".$this->db->escape($this->type_code)."'" : "null").",";
$sql .= " category_code=".(isset($this->category_code) ? "'".$this->db->escape($this->category_code)."'" : "null").",";
$sql .= " severity_code=".(isset($this->severity_code) ? "'".$this->db->escape($this->severity_code)."'" : "null").",";
$sql .= " datec=".(dol_strlen($this->datec) != 0 ? "'".$this->db->idate($this->datec)."'" : 'null').",";
$sql .= " date_read=".(dol_strlen($this->date_read) != 0 ? "'".$this->db->idate($this->date_read)."'" : 'null').",";
$sql .= " date_close=".(dol_strlen($this->date_close) != 0 ? "'".$this->db->idate($this->date_close)."'" : 'null')."";
$sql .= " WHERE rowid=".$this->id;
$this->db->begin();
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error ".$this->db->lasterror();
}
if (!$error) {
// Update extrafields
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
$result = $this->insertExtraFields();
if ($result < 0) {
$error++;
}
}
}
if (!$error && !$notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_MODIFY', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this)."::update ".$errmsg, LOG_ERR);
$this->error .= ($this->error ? ', '.$errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Delete object in database
*
* @param User $user User that deletes
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, >0 if OK
*/
public function delete($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
$this->db->begin();
if (!$error) {
if (!$notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_DELETE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
}
if (!$error) {
// Delete linked contacts
$res = $this->delete_linked_contact();
if ($res < 0) {
dol_syslog(get_class($this)."::delete error", LOG_ERR);
$error++;
}
}
if (!$error) {
// Delete linked object
$res = $this->deleteObjectLinked();
if ($res < 0) $error++;
}
// Removed extrafields
if (!$error) {
$result = $this->deleteExtraFields();
if ($result < 0) {
$error++;
dol_syslog(get_class($this)."::delete error -3 ".$this->error, LOG_ERR);
}
}
if (!$error) {
$sql = "DELETE FROM ".MAIN_DB_PREFIX."ticket";
$sql .= " WHERE rowid=".$this->id;
dol_syslog(get_class($this)."::delete sql=".$sql);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error ".$this->db->lasterror();
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this)."::delete ".$errmsg, LOG_ERR);
$this->error .= ($this->error ? ', '.$errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Load an object from its id and create a new one in database
*
* @param User $user User that clone
* @param int $fromid Id of object to clone
* @return int New id of clone
*/
public function createFromClone(User $user, $fromid)
{
$error = 0;
$object = new Ticket($this->db);
$this->db->begin();
// Load source object
$object->fetch($fromid);
$object->id = 0;
$object->statut = 0;
// Clear fields
// ...
// Create clone
$object->context['createfromclone'] = 'createfromclone';
$result = $object->create($user);
// Other options
if ($result < 0) {
$this->error = $object->error;
$error++;
}
if (!$error) {
}
unset($object->context['createfromclone']);
// End
if (!$error) {
$this->db->commit();
return $object->id;
} else {
$this->db->rollback();
return -1;
}
}
/**
* Initialise object with example values
* Id must be 0 if object instance is a specimen
*
* @return void
*/
public function initAsSpecimen()
{
$this->id = 0;
$this->ref = 'TI0501-001';
$this->track_id = 'XXXXaaaa';
$this->origin_email = 'email@email.com';
$this->fk_project = 1;
$this->fk_user_create = 1;
$this->fk_user_assign = 1;
$this->subject = 'Subject of ticket';
$this->message = 'Message of ticket';
$this->fk_statut = 0;
$this->resolution = '1';
$this->progress = '10';
$this->timing = '30';
$this->type_code = 'TYPECODE';
$this->category_code = 'CATEGORYCODE';
$this->severity_code = 'SEVERITYCODE';
$this->datec = '';
$this->date_read = '';
$this->date_close = '';
$this->tms = '';
}
/**
* print selected status
*
* @param string $selected selected status
* @return void
*/
public function printSelectStatus($selected = "")
{
print Form::selectarray('search_fk_statut', $this->statuts_short, $selected, $show_empty = 1, $key_in_label = 0, $value_as_key = 0, $option = '', $translate = 1, $maxlen = 0, $disabled = 0, $sort = '', $morecss = '');
}
/**
* Charge dans cache la liste des types de tickets (paramétrable dans dictionnaire)
*
* @return int Number of lines loaded, 0 if already loaded, <0 if KO
*/
public function loadCacheTypesTickets()
{
global $langs;
if (!empty($this->cache_types_tickets) && count($this->cache_types_tickets)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, code, label, use_default, pos, description";
$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_type";
$sql .= " WHERE active > 0";
$sql .= " ORDER BY pos";
dol_syslog(get_class($this)."::load_cache_type_tickets sql=".$sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ($langs->trans("TicketTypeShort".$obj->code) != ("TicketTypeShort".$obj->code) ? $langs->trans("TicketTypeShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
$this->cache_types_tickets[$obj->rowid]['code'] = $obj->code;
$this->cache_types_tickets[$obj->rowid]['label'] = $label;
$this->cache_types_tickets[$obj->rowid]['use_default'] = $obj->use_default;
$this->cache_types_tickets[$obj->rowid]['pos'] = $obj->pos;
$i++;
}
return $num;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Charge dans cache la liste des catégories de tickets (paramétrable dans dictionnaire)
*
* @return int Number of lines loaded, 0 if already loaded, <0 if KO
*/
public function loadCacheCategoriesTickets()
{
global $langs;
if (!empty($this->cache_category_ticket) && count($this->cache_category_tickets)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, code, label, use_default, pos, description";
$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_category";
$sql .= " WHERE active > 0";
$sql .= " ORDER BY pos";
dol_syslog(get_class($this)."::load_cache_categories_tickets sql=".$sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_category_tickets[$obj->rowid]['code'] = $obj->code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ($langs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code) ? $langs->trans("TicketCategoryShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
$this->cache_category_tickets[$obj->rowid]['label'] = $label;
$this->cache_category_tickets[$obj->rowid]['use_default'] = $obj->use_default;
$this->cache_category_tickets[$obj->rowid]['pos'] = $obj->pos;
$i++;
}
return $num;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire)
*
* @return int Number of lines loaded, 0 if already loaded, <0 if KO
*/
public function loadCacheSeveritiesTickets()
{
global $langs;
if (!empty($this->cache_severity_tickets) && count($this->cache_severity_tickets)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, code, label, use_default, pos, description";
$sql .= " FROM ".MAIN_DB_PREFIX."c_ticket_severity";
$sql .= " WHERE active > 0";
$sql .= " ORDER BY pos";
dol_syslog(get_class($this)."::loadCacheSeveritiesTickets sql=".$sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_severity_tickets[$obj->rowid]['code'] = $obj->code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ($langs->trans("TicketSeverityShort".$obj->code) != ("TicketSeverityShort".$obj->code) ? $langs->trans("TicketSeverityShort".$obj->code) : ($obj->label != '-' ? $obj->label : ''));
$this->cache_severity_tickets[$obj->rowid]['label'] = $label;
$this->cache_severity_tickets[$obj->rowid]['use_default'] = $obj->use_default;
$this->cache_severity_tickets[$obj->rowid]['pos'] = $obj->pos;
$i++;
}
return $num;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Return status label of object
*
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto
* @return string Label
*/
public function getLibStatut($mode = 0)
{
return $this->libStatut($this->fk_statut, $mode);
}
// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
/**
* Return status label of object
*
* @param string $status Id status
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto, 6=Long label + Picto
* @return string Label
*/
public function LibStatut($status, $mode = 0)
{
// phpcs:enable
global $langs;
if ($mode == 0) {
return $langs->trans($this->statuts[$status]);
}
elseif ($mode == 1) {
return $langs->trans($this->statuts_short[$status]);
}
elseif ($mode == 2) {
if ($status == self::STATUS_NOT_READ) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut0.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_READ) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut1.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_ASSIGNED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut2.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_IN_PROGRESS) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut3.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_NEED_MORE_INFO) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut5.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_WAITING) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut6.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_CLOSED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut8.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_CANCELED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut9.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
}
elseif ($mode == 3) {
if ($status == self::STATUS_NOT_READ) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut0.png@ticket');
}
elseif ($status == self::STATUS_READ) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut1.png@ticket');
}
elseif ($status == self::STATUS_ASSIGNED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut2.png@ticket');
}
elseif ($status == self::STATUS_IN_PROGRESS) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut3.png@ticket');
}
elseif ($status == self::STATUS_NEED_MORE_INFO) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut5.png@ticket');
}
elseif ($status == self::STATUS_WAITING) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut6.png@ticket');
}
elseif ($status == self::STATUS_CLOSED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut8.png@ticket');
}
elseif ($status == self::STATUS_CANCELED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut9.png@ticket');
}
}
elseif ($mode == 4) {
if ($status == self::STATUS_NOT_READ) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut0.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_READ) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut1.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_ASSIGNED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut2.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_IN_PROGRESS) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut3.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_NEED_MORE_INFO) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut5.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_WAITING) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut6.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_CLOSED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut8.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
elseif ($status == self::STATUS_CANCELED) {
return img_picto($langs->trans($this->statuts_short[$status]), 'statut9.png@ticket').' '.$langs->trans($this->statuts_short[$status]);
}
}
elseif ($mode == 5 || $mode == 6) {
if ($status == self::STATUS_NOT_READ) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut0.png@ticket');
}
elseif ($status == self::STATUS_READ) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut1.png@ticket');
}
elseif ($status == self::STATUS_ASSIGNED) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut2.png@ticket');
}
elseif ($status == self::STATUS_IN_PROGRESS) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut3.png@ticket');
}
elseif ($status == self::STATUS_NEED_MORE_INFO) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut5.png@ticket');
}
elseif ($status == self::STATUS_WAITING) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut6.png@ticket');
}
elseif ($status == self::STATUS_CLOSED) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut8.png@ticket');
}
elseif ($status == self::STATUS_CANCELED) {
return $langs->trans($this->statuts_short[$status]).' '.img_picto($langs->trans($this->statuts_short[$status]), 'statut9.png@ticket');
}
}
}
/**
* Return a link to the object card (with optionaly the picto)
*
* @param int $withpicto Include picto in link (0=No picto, 1=Include picto into link, 2=Only picto)
* @param string $option On what the link point to ('nolink', ...)
* @param int $notooltip 1=Disable tooltip
* @param string $morecss Add more css on link
* @param int $save_lastsearch_value -1=Auto, 0=No save of lastsearch_values when clicking, 1=Save lastsearch_values whenclicking
* @return string String with URL
*/
public function getNomUrl($withpicto = 0, $option = '', $notooltip = 0, $morecss = '', $save_lastsearch_value = -1)
{
global $db, $conf, $langs;
global $dolibarr_main_authentication, $dolibarr_main_demo;
global $menumanager;
if (!empty($conf->dol_no_mouse_hover)) $notooltip = 1; // Force disable tooltips
$result = '';
$companylink = '';
$label = '<u>'.$langs->trans("ShowTicket").'</u>';
$label .= '<br>';
$label .= '<b>'.$langs->trans('Ref').':</b> '.$this->ref.'<br>';
$label .= '<b>'.$langs->trans('TicketTrackId').':</b> '.$this->track_id.'<br>';
$label .= '<b>'.$langs->trans('Subject').':</b> '.$this->subject;
$url = dol_buildpath('/ticket/card.php', 1).'?id='.$this->id;
if ($option != 'nolink')
{
// Add param to save lastsearch_values or not
$add_save_lastsearch_values = ($save_lastsearch_value == 1 ? 1 : 0);
if ($save_lastsearch_value == -1 && preg_match('/list\.php/', $_SERVER["PHP_SELF"])) $add_save_lastsearch_values = 1;
if ($add_save_lastsearch_values) $url .= '&save_lastsearch_values=1';
}
$linkclose = '';
if (empty($notooltip))
{
if (!empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER))
{
$label = $langs->trans("ShowTicket");
$linkclose .= ' alt="'.dol_escape_htmltag($label, 1).'"';
}
$linkclose .= ' title="'.dol_escape_htmltag($label, 1).'"';
$linkclose .= ' class="classfortooltip'.($morecss ? ' '.$morecss : '').'"';
}
else $linkclose = ($morecss ? ' class="'.$morecss.'"' : '');
$linkstart = '<a href="'.$url.'"';
$linkstart .= $linkclose.'>';
$linkend = '</a>';
$result .= $linkstart;
if ($withpicto) $result .= img_object(($notooltip ? '' : $label), ($this->picto ? $this->picto : 'generic'), ($notooltip ? (($withpicto != 2) ? 'class="paddingright"' : '') : 'class="'.(($withpicto != 2) ? 'paddingright ' : '').'classfortooltip"'), 0, 0, $notooltip ? 0 : 1);
if ($withpicto != 2) $result .= $this->ref;
$result .= $linkend;
//if ($withpicto != 2) $result.=(($addlabel && $this->label) ? $sep . dol_trunc($this->label, ($addlabel > 1 ? $addlabel : 0)) : '');
return $result;
}
/**
* Mark a message as read
*
* @param User $user Object user
* @param int $notrigger No trigger
* @return int <0 if KO, >0 if OK
*/
public function markAsRead($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
if ($this->statut != self::STATUS_CANCELED) { // no closed
$this->db->begin();
$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
$sql .= " SET fk_statut = ".Ticket::STATUS_READ.", date_read='".$this->db->idate(dol_now())."'";
$sql .= " WHERE rowid = ".$this->id;
dol_syslog(get_class($this)."::markAsRead");
$resql = $this->db->query($sql);
if ($resql) {
$this->actionmsg = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs));
$this->actionmsg2 = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs));
if (!$error && !$notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_MODIFY', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
if (!$error) {
$this->db->commit();
return 1;
} else {
$this->db->rollback();
$this->error = join(',', $this->errors);
dol_syslog(get_class($this)."::markAsRead ".$this->error, LOG_ERR);
return -1;
}
} else {
$this->db->rollback();
$this->error = $this->db->lasterror();
dol_syslog(get_class($this)."::markAsRead ".$this->error, LOG_ERR);
return -1;
}
}
}
/**
* Mark a message as read
*
* @param User $user Object user
* @param int $id_assign_user ID of user assigned
* @param int $notrigger Disable trigger
* @return int <0 if KO, 0=Nothing done, >0 if OK
*/
public function assignUser($user, $id_assign_user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
$this->db->begin();
$this->oldcopy = dol_clone($this);
$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
if ($id_assign_user > 0)
{
$sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut = ".Ticket::STATUS_ASSIGNED;
}
else
{
$sql .= " SET fk_user_assign=null, fk_statut = ".Ticket::STATUS_READ;
}
$sql .= " WHERE rowid = ".$this->id;
dol_syslog(get_class($this)."::assignUser sql=".$sql);
$resql = $this->db->query($sql);
if ($resql)
{
$this->fk_user_assign = $id_assign_user; // May be used by trigger
if (!$notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_ASSIGNED', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
if (!$error) {
$this->db->commit();
return 1;
} else {
$this->db->rollback();
$this->error = join(',', $this->errors);
dol_syslog(get_class($this)."::assignUser ".$this->error, LOG_ERR);
return -1;
}
} else {
$this->db->rollback();
$this->error = $this->db->lasterror();
dol_syslog(get_class($this)."::assignUser ".$this->error, LOG_ERR);
return -1;
}
}
/**
* Send notification of changes by email
*
* @param User $user User that create
* @param string $message Log message
* @return int <0 if KO, >0 if OK (number of emails sent)
*/
private function sendLogByEmail($user, $message)
{
global $conf, $langs;
$nb_sent = 0;
$langs->load('ticket');
// Retrieve email of all contacts (internal and external)
$contacts = $this->listeContact(-1, 'internal');
$contacts = array_merge($contacts, $this->listeContact(-1, 'external'));
/* If origin_email and no socid, we add email to the list * */
if (!empty($this->origin_email) && empty($this->fk_soc)) {
$array_ext = array(array('firstname' => '', 'lastname' => '', 'email' => $this->origin_email, 'libelle' => $langs->transnoentities('TicketEmailOriginIssuer'), 'socid' => "-1"));
$contacts = array_merge($contacts, $array_ext);
}
if (!empty($this->fk_soc)) {
$this->fetch_thirdparty($this->fk_soc);
$array_company = array(array('firstname' => '', 'lastname' => $this->client->name, 'email' => $this->client->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $this->client->id));
$contacts = array_merge($contacts, $array_company);
}
// foreach contact send email with notification message
if (count($contacts) > 0) {
foreach ($contacts as $key => $info_sendto) {
$message = '';
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNotificationEmailSubject', $this->track_id);
$message .= $langs->transnoentities('TicketNotificationEmailBody', $this->track_id)."\n\n";
$message .= $langs->transnoentities('Title').' : '.$this->subject."\n";
$recipient_name = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1');
$recipient = (!empty($recipient_name) ? $recipient_name : $info_sendto['email']).' ('.strtolower($info_sendto['libelle']).')';
$message .= $langs->transnoentities('TicketNotificationRecipient').' : '.$recipient."\n";
$message .= "\n";
$message .= '* '.$langs->transnoentities('TicketNotificationLogMessage').' *'."\n";
$message .= dol_html_entity_decode($log_message, ENT_QUOTES)."\n";
if ($info_sendto['source'] == 'internal') {
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2).'?track_id='.$this->track_id;
$message .= "\n".$langs->transnoentities('TicketNotificationEmailBodyInfosTrackUrlinternal').' : '.'<a href="'.$url_internal_ticket.'">'.$this->track_id.'</a>'."\n";
} else {
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$this->track_id;
$message .= "\n".$langs->transnoentities('TicketNewEmailBodyInfosTrackUrlCustomer').' : '.'<a href="'.$url_public_ticket.'">'.$this->track_id.'</a>'."\n";
}
$message .= "\n";
$message .= $langs->transnoentities('TicketEmailPleaseDoNotReplyToThisEmail')."\n";
$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
$replyto = $from;
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
$message = dol_nl2br($message);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $info_sendto['email'], $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, 0);
if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
if ($result > 0) {
$nb_sent++;
}
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
setEventMessages($langs->trans('TicketNotificationNumberEmailSent', $nb_sent), null, 'mesgs');
}
return $nb_sent;
}
/**
* Charge la liste des actions sur le ticket
*
* @return int Number of lines loaded, 0 if already loaded, <0 if KO
*/
public function loadCacheLogsTicket()
{
global $langs;
if (is_array($this->cache_logs_ticket) && count($this->cache_logs_ticket)) {
return 0;
}
// Cache deja charge
// TODO Read the table llx_actioncomm
/*
$sql = "SELECT rowid, fk_user_create, datec, message";
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket_logs";
$sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'";
$sql .= " ORDER BY datec DESC";
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_logs_ticket[$i]['id'] = $obj->rowid;
$this->cache_logs_ticket[$i]['fk_user_create'] = $obj->fk_user_create;
$this->cache_logs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
$this->cache_logs_ticket[$i]['message'] = $obj->message;
$i++;
}
return $num;
} else {
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::loadCacheLogsTicket " . $this->error, LOG_ERR);
return -1;
}*/
return 0;
}
/**
* Add message into database
*
* @param User $user User that creates
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @param array $filename_list List of files to attach (full path of filename on file system)
* @param array $mimetype_list List of MIME type of attached files
* @param array $mimefilename_list List of attached file name in message
* @return int <0 if KO, >0 if OK
*/
public function createTicketMessage($user, $notrigger = 0, $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array())
{
global $conf, $langs;
$error = 0;
$now = dol_now();
// Clean parameters
if (isset($this->fk_track_id)) {
$this->fk_track_id = trim($this->fk_track_id);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
$this->db->begin();
// Insert entry into agenda with code 'TICKET_MSG'
include_once DOL_DOCUMENT_ROOT.'/comm/action/class/actioncomm.class.php';
$actioncomm = new ActionComm($this->db);
$actioncomm->type_code = 'AC_OTH_AUTO';
$actioncomm->code = 'TICKET_MSG';
if ($this->private) {
$actioncomm->code = 'TICKET_MSG_PRIVATE';
}
$actioncomm->socid = $this->socid;
$actioncomm->label = $this->subject;
$actioncomm->note_private = $this->message;
$actioncomm->userassigned = array($user->id);
$actioncomm->userownerid = $user->id;
$actioncomm->datep = $now;
$actioncomm->percentage = 100;
$actioncomm->elementtype = 'ticket';
$actioncomm->fk_element = $this->id;
$attachedfiles = array();
$attachedfiles['paths'] = $filename_list;
$attachedfiles['names'] = $mimefilename_list;
$attachedfiles['mimes'] = $mimetype_list;
if (is_array($attachedfiles) && count($attachedfiles) > 0) {
$actioncomm->attachedfiles = $attachedfiles;
}
if (!empty($mimefilename_list) && is_array($mimefilename_list))
{
$actioncomm->note_private = dol_concatdesc($actioncomm->note_private, "\n".$langs->transnoentities("AttachedFiles").': '.join(';', $mimefilename_list));
}
$actionid = $actioncomm->create($user);
if ($actionid <= 0)
{
$error++;
$this->error = $actioncomm->error;
$this->errors = $actioncomm->errors;
}
// Commit or rollback
if ($error) {
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Load the list of event on ticket into ->cache_msgs_ticket
*
* @return int Number of lines loaded, 0 if already loaded, <0 if KO
*/
public function loadCacheMsgsTicket()
{
if (is_array($this->cache_msgs_ticket) && count($this->cache_msgs_ticket)) {
return 0;
}
// Cache already loaded
$sql = "SELECT id as rowid, fk_user_author, datec, label, note as message, visibility";
$sql .= " FROM ".MAIN_DB_PREFIX."actioncomm";
$sql .= " WHERE fk_element = ".(int) $this->id;
$sql .= " AND elementtype = 'ticket'";
$sql .= " ORDER BY datec DESC";
dol_syslog(get_class($this)."::load_cache_actions_ticket sql=".$sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_msgs_ticket[$i]['id'] = $obj->rowid;
$this->cache_msgs_ticket[$i]['fk_user_author'] = $obj->fk_user_author;
$this->cache_msgs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
$this->cache_msgs_ticket[$i]['subject'] = $obj->label;
$this->cache_msgs_ticket[$i]['message'] = $obj->message;
$this->cache_msgs_ticket[$i]['private'] = ($obj->visibility == 'private' ? 1 : 0);
$i++;
}
return $num;
} else {
$this->error = "Error ".$this->db->lasterror();
dol_syslog(get_class($this)."::load_cache_actions_ticket ".$this->error, LOG_ERR);
return -1;
}
}
/**
* Close a ticket
*
* @param User $user User that close
* @return int <0 if KO, >0 if OK
*/
public function close(User $user)
{
global $conf, $langs;
if ($this->fk_statut != Ticket::STATUS_CLOSED) { // not closed
$this->db->begin();
$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
$sql .= " SET fk_statut=".Ticket::STATUS_CLOSED.", progress=100, date_close='".$this->db->idate(dol_now())."'";
$sql .= " WHERE rowid = ".$this->id;
dol_syslog(get_class($this)."::close sql=".$sql);
$resql = $this->db->query($sql);
if ($resql) {
$error = 0;
// Valid and close fichinter linked
$this->fetchObjectLinked($this->id, $this->element, null, 'fichinter');
if ($this->linkedObjectsIds)
{
foreach ($this->linkedObjectsIds['fichinter'] as $fichinter_id) {
$fichinter = new Fichinter($this->db);
$fichinter->fetch($fichinter_id);
if ($fichinter->statut == 0) {
$result = $fichinter->setValid($user);
if (!$result) {
$this->errors[] = $fichinter->error;
$error++;
}
}
if ($fichinter->statut < 3) {
$result = $fichinter->setStatut(3);
if (!$result) {
$this->errors[] = $fichinter->error;
$error++;
}
}
}
}
// Call trigger
$result = $this->call_trigger('TICKET_CLOSE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
if (!$error) {
$this->db->commit();
return 1;
} else {
$this->db->rollback();
$this->error = join(',', $this->errors);
dol_syslog(get_class($this)."::close ".$this->error, LOG_ERR);
return -1;
}
} else {
$this->db->rollback();
$this->error = $this->db->lasterror();
dol_syslog(get_class($this)."::close ".$this->error, LOG_ERR);
return -1;
}
}
}
/**
* Search and fetch thirparties by email
*
* @param string $email Email
* @param int $type Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier)
* @param array $filters Array of couple field name/value to filter the companies with the same name
* @param string $clause Clause for filters
* @return array Array of thirdparties object
*/
public function searchSocidByEmail($email, $type = '0', $filters = array(), $clause = 'AND')
{
$thirdparties = array();
// Generation requete recherche
$sql = "SELECT rowid FROM ".MAIN_DB_PREFIX."societe";
$sql .= " WHERE entity IN (".getEntity('ticket', 1).")";
if (!empty($type)) {
if ($type == 1 || $type == 2) {
$sql .= " AND client = ".$type;
} elseif ($type == 3) {
$sql .= " AND fournisseur = 1";
}
}
if (!empty($email)) {
if (!$exact) {
if (preg_match('/^([\*])?[^*]+([\*])?$/', $email, $regs) && count($regs) > 1) {
$email = str_replace('*', '%', $email);
} else {
$email = '%'.$email.'%';
}
}
$sql .= " AND ";
if (is_array($filters) && !empty($filters)) {
$sql .= "(";
}
if (!$case) {
$sql .= "email LIKE '".$this->db->escape($email)."'";
} else {
$sql .= "email LIKE BINARY '".$this->db->escape($email)."'";
}
}
if (is_array($filters) && !empty($filters)) {
foreach ($filters as $field => $value) {
$sql .= " ".$clause." ".$field." LIKE BINARY '".$this->db->escape($value)."'";
}
if (!empty($email)) {
$sql .= ")";
}
}
$res = $this->db->query($sql);
if ($res) {
while ($rec = $this->db->fetch_array($res)) {
$soc = new Societe($this->db);
$soc->fetch($rec['rowid']);
$thirdparties[] = $soc;
}
return $thirdparties;
} else {
$this->error = $this->db->error().' sql='.$sql;
dol_syslog(get_class($this)."::searchSocidByEmail ".$this->error, LOG_ERR);
return -1;
}
}
/**
* Search and fetch contacts by email
*
* @param string $email Email
* @param array $socid Limit to a thirdparty
* @param string $case Respect case
* @return array Array of contacts object
*/
public function searchContactByEmail($email, $socid = '', $case = '')
{
$contacts = array();
// Generation requete recherche
$sql = "SELECT rowid FROM ".MAIN_DB_PREFIX."socpeople";
$sql .= " WHERE entity IN (".getEntity('socpeople').")";
if (!empty($socid)) {
$sql .= " AND fk_soc='".$this->db->escape($socid)."'";
}
if (!empty($email)) {
$sql .= " AND ";
if (!$case) {
$sql .= "email LIKE '".$this->db->escape($email)."'";
} else {
$sql .= "email LIKE BINARY '".$this->db->escape($email)."'";
}
}
$res = $this->db->query($sql);
if ($res) {
while ($rec = $this->db->fetch_array($res)) {
include_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
$contactstatic = new Contact($this->db);
$contactstatic->fetch($rec['rowid']);
$contacts[] = $contactstatic;
}
return $contacts;
} else {
$this->error = $this->db->error().' sql='.$sql;
dol_syslog(get_class($this)."::searchContactByEmail ".$this->error, LOG_ERR);
return -1;
}
}
/**
* Define parent commany of current ticket
*
* @param int $id Id of thirdparty to set or '' to remove
* @return int <0 if KO, >0 if OK
*/
public function setCustomer($id)
{
if ($this->id) {
$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
$sql .= " SET fk_soc = ".($id > 0 ? $id : "null");
$sql .= " WHERE rowid = ".$this->id;
dol_syslog(get_class($this).'::setCustomer sql='.$sql);
$resql = $this->db->query($sql);
if ($resql) {
return 1;
} else {
return -1;
}
} else {
return -1;
}
}
/**
* Define progression of current ticket
*
* @param int $percent Progression percent
* @return int <0 if KO, >0 if OK
*/
public function setProgression($percent)
{
if ($this->id) {
$sql = "UPDATE ".MAIN_DB_PREFIX."ticket";
$sql .= " SET progress = ".($percent > 0 ? $percent : "null");
$sql .= " WHERE rowid = ".$this->id;
dol_syslog(get_class($this).'::set_progression sql='.$sql);
$resql = $this->db->query($sql);
if ($resql) {
return 1;
} else {
return -1;
}
} else {
return -1;
}
}
/**
* Link element with a project
* Override core function because of key name 'fk_project' used for this module
*
* @param int $projectid Project id to link element to
* @return int <0 if KO, >0 if OK
*/
public function setProject($projectid)
{
if (!$this->table_element) {
dol_syslog(get_class($this)."::setProject was called on objet with property table_element not defined", LOG_ERR);
return -1;
}
$sql = 'UPDATE '.MAIN_DB_PREFIX.$this->table_element;
if ($projectid) {
$sql .= ' SET fk_project = '.$projectid;
} else {
$sql .= ' SET fk_project = NULL';
}
$sql .= ' WHERE rowid = '.$this->id;
dol_syslog(get_class($this)."::setProject sql=".$sql);
if ($this->db->query($sql)) {
$this->fk_project = $projectid;
return 1;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Link element with a contract
*
* @param int $contractid Contract id to link element to
* @return int <0 if KO, >0 if OK
*/
public function setContract($contractid)
{
if (!$this->table_element) {
dol_syslog(get_class($this)."::setContract was called on objet with property table_element not defined", LOG_ERR);
return -1;
}
$result = $this->add_object_linked('contrat', $contractid);
if ($result) {
$this->fk_contract = $contractid;
return 1;
} else {
dol_print_error($this->db);
return -1;
}
}
/* gestion des contacts d'un ticket */
/**
* Return id des contacts interne de suivi
*
* @return array Liste des id contacts suivi ticket
*/
public function getIdTicketInternalContact()
{
return $this->getIdContact('internal', 'SUPPORTTEC');
}
/**
* Retrieve informations about internal contacts
*
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
*/
public function getInfosTicketInternalContact()
{
return $this->listeContact(-1, 'internal');
}
/**
* Return id des contacts clients pour le suivi ticket
*
* @return array Liste des id contacts suivi ticket
*/
public function getIdTicketCustomerContact()
{
return $this->getIdContact('external', 'SUPPORTCLI');
}
/**
* Retrieve informations about external contacts
*
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
*/
public function getInfosTicketExternalContact()
{
return $this->listeContact(-1, 'external');
}
/**
* Return id des contacts clients des intervenants
*
* @return array Liste des id contacts intervenants
*/
public function getIdTicketInternalInvolvedContact()
{
return $this->getIdContact('internal', 'CONTRIBUTOR');
}
/**
* Return id des contacts clients des intervenants
*
* @return array Liste des id contacts intervenants
*/
public function getIdTicketCustomerInvolvedContact()
{
return $this->getIdContact('external', 'CONTRIBUTOR');
}
/**
* Return id of all contacts for ticket
*
* @return array Array of contacts for tickets
*/
public function getTicketAllContacts()
{
$array_contact = array();
$array_contact = $this->getIdTicketInternalContact($exclude_self);
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));
$array_contact = array_merge($array_contact, $this->getIdTicketInternalInvolvedContact($exclude_self));
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));
return $array_contact;
}
/**
* Return id of all contacts for ticket
*
* @return array Array of contacts
*/
public function getTicketAllCustomerContacts()
{
$array_contact = array();
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));
return $array_contact;
}
/**
* Send message
*
* @param string $subject Subject
* @param string $texte Message to send
* @return int <0 if KO, or number of changes if OK
*/
public function messageSend($subject, $texte)
{
global $conf, $langs, $mysoc, $dolibarr_main_url_root;
$langs->load("other");
dol_syslog(get_class($this)."::message_send action=$action, socid=$socid, texte=$texte, objet_type=$objet_type, objet_id=$objet_id, file=$file");
$internal_contacts = $this->getIdContact('internal', 'SUPPORTTEC');
$external_contacts = $this->getIdContact('external', 'SUPPORTTEC');
if ($result) {
$num = $this->db->num_rows($result);
$i = 0;
while ($i < $num) { // For each notification couple defined (third party/actioncode)
$obj = $this->db->fetch_object($result);
$sendto = $obj->firstname." ".$obj->lastname." <".$obj->email.">";
$actiondefid = $obj->adid;
if (dol_strlen($sendto))
{
include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
$application = ($conf->global->MAIN_APPLICATION_TITLE ? $conf->global->MAIN_APPLICATION_TITLE : 'Dolibarr ERP/CRM');
$subject = '['.$application.'] '.$langs->transnoentitiesnoconv("DolibarrNotification");
$message = $langs->transnoentities("YouReceiveMailBecauseOfNotification", $application, $mysoc->name)."\n";
$message .= $langs->transnoentities("YouReceiveMailBecauseOfNotification2", $application, $mysoc->name)."\n";
$message .= "\n";
$message .= $texte;
// Add link
$link = '';
switch ($objet_type) {
case 'ficheinter':
$link = '/fichinter/card.php?id='.$objet_id;
break;
case 'propal':
$link = '/comm/propal.php?id='.$objet_id;
break;
case 'facture':
$link = '/compta/facture/card.php?facid='.$objet_id;
break;
case 'order':
$link = '/commande/card.php?facid='.$objet_id;
break;
case 'order_supplier':
$link = '/fourn/commande/card.php?facid='.$objet_id;
break;
}
// Define $urlwithroot
$urlwithouturlroot = preg_replace('/'.preg_quote(DOL_URL_ROOT, '/').'$/i', '', trim($dolibarr_main_url_root));
$urlwithroot = $urlwithouturlroot.DOL_URL_ROOT; // This is to use external domain name found into config file
//$urlwithroot=DOL_MAIN_URL_ROOT; // This is to use same domain name than current
if ($link) {
$message .= "\n".$urlwithroot.$link;
}
$filename = basename($file);
$mimefile = dol_mimetype($file);
$msgishtml = 0;
$replyto = $conf->notification->email_from;
$message = dol_nl2br($message);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
$mailfile = new CMailFile(
$subject,
$sendto,
$replyto,
$message,
array($file),
array($mimefile),
array($filename[count($filename) - 1]),
'',
'',
0,
$msgishtml
);
if ($mailfile->sendfile()) {
$now = dol_now();
$sendto = htmlentities($sendto);
$sql = "INSERT INTO ".MAIN_DB_PREFIX."notify (daten, fk_action, fk_contact, objet_type, objet_id, email)";
$sql .= " VALUES ('".$this->db->idate($now)."', ".$actiondefid.", ".$obj->cid.", '".$this->db->escape($objet_type)."', ".$objet_id.", '".$this->db->escape($obj->email)."')";
dol_syslog("Notify::send sql=".$sql);
if (!$this->db->query($sql)) {
dol_print_error($this->db);
}
} else {
$this->error = $mailfile->error;
//dol_syslog("Notify::send ".$this->error, LOG_ERR);
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
$i++;
}
return $i;
} else {
$this->error = $this->db->error();
return -1;
}
}
/**
* Get array of all contacts for a ticket
* Override method of file commonobject.class.php to add phone number
*
* @param int $status Status of lines to get (-1=all)
* @param string $source Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user)
* @param int $list 0:Return array contains all properties, 1:Return array contains just id
* @param string $code Filter on this code of contact type ('SHIPPING', 'BILLING', ...)
* @return array Array of contacts
*/
public function listeContact($status = -1, $source = 'external', $list = 0, $code = '')
{
global $langs;
$tab = array();
$sql = "SELECT ec.rowid, ec.statut as statuslink, ec.fk_socpeople as id, ec.fk_c_type_contact"; // This field contains id of llx_socpeople or id of llx_user
if ($source == 'internal') {
$sql .= ", '-1' as socid, t.statut as statuscontact";
}
if ($source == 'external' || $source == 'thirdparty') {
$sql .= ", t.fk_soc as socid, t.statut as statuscontact";
}
$sql .= ", t.civility, t.lastname as lastname, t.firstname, t.email";
if ($source == 'internal') {
$sql .= ", t.office_phone as phone, t.user_mobile as phone_mobile";
}
if ($source == 'external') {
$sql .= ", t.phone as phone, t.phone_mobile as phone_mobile, t.phone_perso as phone_perso";
}
$sql .= ", tc.source, tc.element, tc.code, tc.libelle as type_contact_label";
$sql .= " FROM ".MAIN_DB_PREFIX."c_type_contact tc";
$sql .= ", ".MAIN_DB_PREFIX."element_contact ec";
if ($source == 'internal') {
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user t on ec.fk_socpeople = t.rowid";
}
if ($source == 'external' || $source == 'thirdparty') {
$sql .= " LEFT JOIN ".MAIN_DB_PREFIX."socpeople t on ec.fk_socpeople = t.rowid";
}
$sql .= " WHERE ec.element_id =".$this->id;
$sql .= " AND ec.fk_c_type_contact=tc.rowid";
$sql .= " AND tc.element='".$this->db->escape($this->element)."'";
if ($source == 'internal') {
$sql .= " AND tc.source = 'internal'";
}
if ($source == 'external' || $source == 'thirdparty') {
$sql .= " AND tc.source = 'external'";
}
$sql .= " AND tc.active=1";
if ($status >= 0) {
$sql .= " AND ec.statut = '".$status."'";
}
$sql .= " ORDER BY t.lastname ASC";
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
if (!$list) {
$transkey = "TypeContact_".$obj->element."_".$obj->source."_".$obj->code;
$libelle_type = ($langs->trans($transkey) != $transkey ? $langs->trans($transkey) : $obj->type_contact_label);
$tab[$i] = array(
'source' => $obj->source,
'socid' => $obj->socid,
'id' => $obj->id,
'nom' => $obj->lastname, // For backward compatibility
'civility' => $obj->civility,
'lastname' => $obj->lastname,
'firstname' => $obj->firstname,
'email' => $obj->email,
'rowid' => $obj->rowid,
'code' => $obj->code,
'libelle' => $libelle_type,
'status' => $obj->statuslink,
'statuscontact'=>$obj->statuscontact,
'fk_c_type_contact' => $obj->fk_c_type_contact,
'phone' => $obj->phone,
'phone_mobile' => $obj->phone_mobile);
} else {
$tab[$i] = $obj->id;
}
$i++;
}
return $tab;
} else {
$this->error = $this->db->error();
dol_print_error($this->db);
return -1;
}
}
/**
* Get a default reference.
*
* @param Societe $thirdparty Thirdparty
* @return string Reference
*/
public function getDefaultRef($thirdparty = '')
{
global $conf;
$defaultref = '';
$modele = empty($conf->global->TICKET_ADDON) ? 'mod_ticket_simple' : $conf->global->TICKET_ADDON;
// Search template files
$file = '';
$classname = '';
$filefound = 0;
$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
foreach ($dirmodels as $reldir) {
$file = dol_buildpath($reldir."core/modules/ticket/".$modele.'.php', 0);
if (file_exists($file)) {
$filefound = 1;
$classname = $modele;
break;
}
}
if ($filefound) {
$result = dol_include_once($reldir."core/modules/ticket/".$modele.'.php');
$modTicket = new $classname;
$defaultref = $modTicket->getNextValue($thirdparty, $this);
}
if (is_numeric($defaultref) && $defaultref <= 0) {
$defaultref = '';
}
return $defaultref;
}
// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
/**
* Return if at least one photo is available
*
* @param string $sdir Directory to scan
* @return boolean True if at least one photo is available, False if not
*/
public function is_photo_available($sdir)
{
// phpcs:enable
include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
global $conf;
$dir = $sdir.'/';
$nbphoto = 0;
$dir_osencoded = dol_osencode($dir);
if (file_exists($dir_osencoded)) {
$handle = opendir($dir_osencoded);
if (is_resource($handle)) {
while (($file = readdir($handle)) !== false) {
if (!utf8_check($file)) {
$file = utf8_encode($file);
}
// To be sure data is stored in UTF8 in memory
if (dol_is_file($dir.$file)) {
return true;
}
}
}
}
return false;
}
/**
* Copy files defined into $_SESSION array into the ticket directory of attached files.
* Used for files linked into messages.
* Files may be renamed during copy to avoid overwriting existing files.
*
* @return array Array with final path/name/mime of files.
*/
public function copyFilesForTicket()
{
global $conf;
// Create form object
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
include_once DOL_DOCUMENT_ROOT.'/core/lib/images.lib.php';
$maxwidthsmall = 270;
$maxheightsmall = 150;
$maxwidthmini = 128;
$maxheightmini = 72;
$formmail = new FormMail($this->db);
$attachedfiles = $formmail->get_attached_files();
$filepath = $attachedfiles['paths'];
$filename = $attachedfiles['names'];
$mimetype = $attachedfiles['mimes'];
// Copy files into ticket directory
$destdir = $conf->ticket->dir_output.'/'.$this->ref;
if (!dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
$listofpaths = array();
$listofnames = array();
foreach ($filename as $i => $val) {
$destfile = $destdir.'/'.$filename[$i];
// If destination file already exists, we add a suffix to avoid to overwrite
if (is_file($destfile))
{
$now = dol_now();
$destfile .= '.'.dol_print_date($now, 'dayhourlog');
}
$res = dol_move($filepath[$i], $destfile, 0, 1);
if (image_format_supported($destfile) == 1) {
// Create small thumbs for image (Ratio is near 16/9)
// Used on logon for example
$imgThumbSmall = vignette($destfile, $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs");
// Create mini thumbs for image (Ratio is near 16/9)
// Used on menu or for setup page for example
$imgThumbMini = vignette($destfile, $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs");
}
$formmail->remove_attached_files($i);
// Fill array with new names
$listofpaths[$i] = $destfile;
$listofnames[$i] = basename($destfile);
}
return array('listofpaths'=>$listofpaths, 'listofnames'=>$listofnames, 'listofmimes'=>$mimetype);
}
/**
* Add new message on a ticket (private area). Can also send it be email if GETPOST('send_email', 'int') is set.
*
* @param User $user User for action
* @param string $action Action string
* @param int $private 1=Message is private. TODO Implement this. What does this means ?
* @return int
*/
public function newMessage($user, &$action, $private = 1)
{
global $mysoc, $conf, $langs;
$error = 0;
$object = new Ticket($this->db);
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha'));
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if ($ret < 0) {
$error++;
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
}
if (!GETPOST("message")) {
$error++;
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = 'add_message';
}
if (!$error) {
$object->subject = GETPOST('subject', 'alphanohtml');
$object->message = GETPOST("message", "none");
$object->private = GETPOST("private_message", "alpha");
$send_email = GETPOST('send_email', 'int');
// Copy attached files (saved into $_SESSION) as linked files to ticket. Return array with final name used.
$resarray = $object->copyFilesForTicket();
$listofpaths = $resarray['listofpaths'];
$listofnames = $resarray['listofnames'];
$listofmimes = $resarray['listofmimes'];
$id = $object->createTicketMessage($user, 0, $listofpaths, $listofmimes, $listofnames);
if ($id <= 0) {
$error++;
$this->errors = $object->error;
$this->errors = $object->errors;
$action = 'add_message';
}
if (!$error && $id > 0) {
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs');
//var_dump($_SESSION); var_dump($listofpaths);exit;
/*
* Send emails to internal users (linked contacts)
*/
if ($send_email > 0) {
// Retrieve internal contact datas
$internal_contacts = $object->getInfosTicketInternalContact();
$sendto = array();
if (is_array($internal_contacts) && count($internal_contacts) > 0) {
// altairis: set default subject
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject', 'nohtml') ? GETPOST('subject', 'nohtml') : '['.$label_title.'- ticket #'.$object->track_id.'] '.$langs->trans('TicketNewMessage');
$message_intro = $langs->trans('TicketNotificationEmailBody', "#".$object->id);
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
$message = $langs->trans('TicketMessageMailIntroText');
$message .= "\n\n";
$message .= GETPOST('message', 'restricthtml');
// Coordonnées client
$message .= "\n\n";
$message .= "==============================================\n";
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty')." : ".$object->thirdparty->name : '';
$message .= !empty($object->thirdparty->town) ? "\n".$langs->trans('Town')." : ".$object->thirdparty->town : '';
$message .= !empty($object->thirdparty->phone) ? "\n".$langs->trans('Phone')." : ".$object->thirdparty->phone : '';
// Build array to display recipient list
foreach ($internal_contacts as $key => $info_sendto) {
// altairis: avoid duplicate notifications
if ($info_sendto['id'] == $user->id) {
continue;
}
if ($info_sendto['email'] != '') {
if (!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">";
//Contact type
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1').' ('.strtolower($info_sendto['libelle']).')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient').' : '.$recipient."\n" : '');
}
}
$message .= "\n";
// URL ticket
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id;
// altairis: make html link on url
$message .= "\n".$langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal').' : '.'<a href="'.$url_internal_ticket.'">'.$object->track_id.'</a>'."\n";
// Add global email address recipient
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if (!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email if no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto, $listofpaths, $listofmimes, $listofnames);
}
}
/*
* Send emails for externals users if not private (linked contacts)
*/
if (empty($object->private)) {
// Retrieve email of all contacts (external)
$external_contacts = $object->getInfosTicketExternalContact();
// If no contact, get email from thirdparty
if (is_array($external_contacts) && count($external_contacts) === 0) {
if (!empty($object->fk_soc)) {
$object->fetch_thirdparty($object->fk_soc);
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_company);
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) {
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id));
$external_contacts = array_merge($external_contacts, $array_external);
}
}
$sendto = array();
if (is_array($external_contacts) && count($external_contacts) > 0) {
// altairis: get default subject for email to external contacts
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
$subject = GETPOST('subject') ? GETPOST('subject') : '['.$label_title.'- ticket #'.$object->track_id.'] '.$langs->trans('TicketNewMessage');
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
// We put intro after
$message = GETPOST('message');
$message .= "\n\n";
foreach ($external_contacts as $key => $info_sendto) {
// altairis: avoid duplicate emails to external contacts
if ($info_sendto['id'] == $user->contactid) {
continue;
}
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) {
if (!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">";
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1').' ('.strtolower($info_sendto['libelle']).')';
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient').' : '.$recipient."\n" : '');
}
}
// If public interface is not enable, use link to internal page into mail
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ?
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/view.php' : dol_buildpath('/public/ticket/view.php', 2)) : dol_buildpath('/ticket/card.php', 2)).'?track_id='.$object->track_id;
$message .= "\n".$langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer').' : '.'<a href="'.$url_public_ticket.'">'.$object->track_id.'</a>'."\n";
// Build final message
$message = $message_intro.$message;
// Add signature
$message .= '<br>'.$message_signature;
if (!empty($object->origin_email)) {
$sendto[] = $object->origin_email;
}
if ($object->fk_soc > 0 && !in_array($object->origin_email, $sendto)) {
$object->socid = $object->fk_soc;
$object->fetch_thirdparty();
if (!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email;
}
// altairis: Add global email address reciepient
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) {
if (!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
}
// altairis: dont try to send email when no recipient
if (!empty($sendto)) {
$this->sendTicketMessageByEmail($subject, $message, '', $sendto, $listofpaths, $listofmimes, $listofnames);
}
}
}
}
// Set status to "answered" if not set yet, but only if internal user
if ($object->fk_statut < 3 && !$user->socid)
{
$object->setStatut(3);
}
return 1;
} else {
setEventMessages($object->error, $object->errors, 'errors');
return -1;
}
} else {
setEventMessages($this->error, $this->errors, 'errors');
return -1;
}
}
/**
* Send ticket by email to linked contacts
*
* @param string $subject Email subject
* @param string $message Email message
* @param int $send_internal_cc Receive a copy on internal email ($conf->global->TICKET_NOTIFICATION_EMAIL_FROM)
* @param array $array_receiver Array of receiver. exemple array('name' => 'John Doe', 'email' => 'john@doe.com', etc...)
* @param array $filename_list List of files to attach (full path of filename on file system)
* @param array $mimetype_list List of MIME type of attached files
* @param array $mimefilename_list List of attached file name in message
* @return void
*/
public function sendTicketMessageByEmail($subject, $message, $send_internal_cc = 0, $array_receiver = array(), $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array())
{
global $conf, $langs;
if ($conf->global->TICKET_DISABLE_ALL_MAILS) {
dol_syslog(get_class($this).'::sendTicketMessageByEmail: Emails are disable into ticket setup by option TICKET_DISABLE_ALL_MAILS', LOG_WARNING);
return '';
}
$langs->load("mails");
include_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
//$contactstatic = new Contact($this->db);
// If no receiver defined, load all ticket linked contacts
if (!is_array($array_receiver) || !count($array_receiver) > 0) {
$array_receiver = $this->getInfosTicketInternalContact();
$array_receiver = array_merge($array_receiver, $this->getInfosTicketExternalContact());
}
if ($send_internal_cc) {
$sendtocc = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
}
$from = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM;
if (is_array($array_receiver) && count($array_receiver) > 0) {
foreach ($array_receiver as $key => $receiver)
{
$deliveryreceipt = 0;
$filepath = $filename_list;
$filename = $mimefilename_list;
$mimetype = $mimetype_list;
$message_to_send = dol_nl2br($message);
// Envoi du mail
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$trackid = "tic".$this->id;
$mailfile = new CMailFile($subject, $receiver, $from, $message_to_send, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', $trackid);
if ($mailfile->error) {
setEventMessages($mailfile->error, null, 'errors');
} else {
$result = $mailfile->sendfile();
if ($result) {
setEventMessages($langs->trans('MailSuccessfulySent', $mailfile->getValidAddress($from, 2), $mailfile->getValidAddress($receiver, 2)), null, 'mesgs');
} else {
$langs->load("other");
if ($mailfile->error) {
setEventMessages($langs->trans('ErrorFailedToSendMail', $from, $receiver), null, 'errors');
dol_syslog($langs->trans('ErrorFailedToSendMail', $from, $receiver).' : '.$mailfile->error);
} else {
setEventMessages('No mail sent. Feature is disabled by option MAIN_DISABLE_ALL_MAILS', null, 'errors');
}
}
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
} else {
$langs->load("other");
setEventMessages($langs->trans('ErrorMailRecipientIsEmptyForSendTicketMessage'), null, 'warnings');
}
}
}
/**
* Ticket line Class
*/
class TicketsLine
{
/**
* @var int ID
* @deprecated
*/
public $rowid;
/**
* @var int ID
*/
public $id;
/**
* @var string $ref Ticket reference
*/
public $ref;
/**
* Hash to identify ticket
*/
public $track_id;
/**
* @var int Thirdparty ID
*/
public $fk_soc;
/**
* Project ID
*/
public $fk_project;
/**
* Person email who have create ticket
*/
public $origin_email;
/**
* User id who have create ticket
*/
public $fk_user_create;
/**
* User id who have ticket assigned
*/
public $fk_user_assign;
/**
* Ticket subject
*/
public $subject;
/**
* Ticket message
*/
public $message;
/**
* Ticket statut
*/
public $fk_statut;
/**
* State resolution
*/
public $resolution;
/**
* Progress in percent
*/
public $progress;
/**
* Duration for ticket
*/
public $timing;
/**
* Type code
*/
public $type_code;
/**
* Category code
*/
public $category_code;
/**
* Severity code
*/
public $severity_code;
/**
* Type label
*/
public $type_label;
/**
* Category label
*/
public $category_label;
/**
* Severity label
*/
public $severity_label;
/**
* Creation date
*/
public $datec = '';
/**
* Read date
*/
public $date_read = '';
/**
* Close ticket date
*/
public $date_close = '';
}
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