forked from Wavyzz/dolibarr
1024 lines
44 KiB
PHP
1024 lines
44 KiB
PHP
<?php
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/* Copyright (C) - 2013-2015 Jean-François FERRY <hello@librethic.io>
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* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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/**
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* \file ticket/class/html.ticket.class.php
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* \ingroup ticket
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* \brief Fichier de la classe permettant la generation du formulaire html d'envoi de mail unitaire
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*/
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require_once DOL_DOCUMENT_ROOT . "/core/class/html.form.class.php";
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require_once DOL_DOCUMENT_ROOT . "/core/class/html.formmail.class.php";
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if (!class_exists('FormCompany')) {
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include DOL_DOCUMENT_ROOT . '/core/class/html.formcompany.class.php';
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}
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/**
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* Classe permettant la generation du formulaire d'un nouveau ticket.
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*
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* @package Ticket
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* \remarks Utilisation: $formticket = new FormTicket($db)
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* \remarks $formticket->proprietes=1 ou chaine ou tableau de valeurs
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* \remarks $formticket->show_form() affiche le formulaire
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*/
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class FormTicket
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{
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public $db;
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public $track_id;
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public $fk_user_create;
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public $message;
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public $topic_title;
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public $action;
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public $withtopic;
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public $withemail;
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/**
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*
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* @var int $withsubstit Show substitution array
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*/
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public $withsubstit;
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public $withfile;
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public $ispublic; // To show information or not into public form
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public $withtitletopic;
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public $withcompany; // affiche liste déroulante company
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public $withfromsocid;
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public $withfromcontactid;
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public $withnotnotifytiersatcreate;
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public $withusercreate; // Show name of creating user in form
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public $withcreatereadonly;
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public $withref; // Show ref field
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public $withcancel;
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/**
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*
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* @var array $substit Substitutions
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*/
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public $substit = array();
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public $param = array();
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public $error;
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/**
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* Constructor
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*
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* @param DoliDB $db Database handler
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*/
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public function __construct($db)
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{
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$this->db = $db;
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$this->action = 'add_ticket';
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$this->withcompany = 1;
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$this->withfromsocid = 0;
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$this->withfromcontactid = 0;
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//$this->withthreadid=0;
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//$this->withtitletopic='';
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$this->withnotnotifytiersatcreate = 0;
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$this->withusercreate = 1;
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$this->withcreatereadonly = 1;
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$this->withemail = 0;
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$this->withref = 0;
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$this->withextrafields = 0; // Show extrafields or not
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//$this->withtopicreadonly=0;
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return 1;
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}
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/**
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* Show the form to input ticket
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*
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* @param int $withdolfichehead With dol_fiche_head
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* @return void
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*/
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public function showForm($withdolfichehead=0)
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{
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global $conf, $langs, $user, $hookmanager;
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$langs->load("other");
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$langs->load("mails");
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$langs->load("ticket");
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$form = new Form($this->db);
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$formcompany = new FormCompany($this->db);
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$ticketstatic = new Ticket($this->db);
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$soc = new Societe($this->db);
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if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
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$soc->fetch($this->withfromsocid);
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}
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$ticketstat = new Ticket($this->db);
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$extrafields = new ExtraFields($this->db);
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$extralabels = $extrafields->fetch_name_optionals_label($ticketstat->table_element);
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print "\n<!-- Begin form TICKETSUP -->\n";
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if ($withdolfichehead) dol_fiche_head(null, 'card', '', 0, '');
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print '<form method="POST" '.($withdolfichehead?'':'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="' . $this->param["returnurl"] . '">';
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print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
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print '<input type="hidden" name="action" value="' . $this->action . '">';
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foreach ($this->param as $key => $value) {
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print '<input type="hidden" name="' . $key . '" value="' . $value . '">';
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}
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print '<input type="hidden" name="fk_user_create" value="' . $this->fk_user_create . '">';
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print '<table class="border">';
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if ($this->withref) {
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// Ref
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$defaultref = $ticketstat->getDefaultRef();
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print '<tr><td class="titlefield"><span class="fieldrequired">' . $langs->trans("Ref") . '</span></td><td><input size="18" type="text" name="ref" value="' . (GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref) . '"></td></tr>';
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}
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// FK_USER_CREATE
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if ($this->withusercreate > 0 && $this->fk_user_create) {
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print '<tr><td class="titlefield">' . $langs->trans("CreatedBy") . '</td><td>';
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$langs->load("users");
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$fuser = new User($this->db);
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if ($this->withcreatereadonly) {
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if ($res = $fuser->fetch($this->fk_user_create)) {
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print $fuser->getNomUrl(1);
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}
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}
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print ' ';
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print "</td></tr>\n";
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}
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// Customer or supplier
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if ($this->withcompany) {
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// altairis: force company and contact id for external user
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if (empty($user->socid)) {
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// Company
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print '<tr><td class="titlefield">' . $langs->trans("ThirdParty") . '</td><td>';
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$events = array();
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$events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
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print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
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print '</td></tr>';
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if (! empty($conf->use_javascript_ajax) && ! empty($conf->global->COMPANY_USE_SEARCH_TO_SELECT)) {
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$htmlname = 'socid';
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print '<script type="text/javascript">
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$(document).ready(function () {
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jQuery("#'.$htmlname.'").change(function () {
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var obj = '.json_encode($events).';
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$.each(obj, function(key,values) {
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if (values.method.length) {
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runJsCodeForEvent'.$htmlname.'(values);
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}
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});
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});
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function runJsCodeForEvent'.$htmlname.'(obj) {
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console.log("Run runJsCodeForEvent'.$htmlname.'");
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var id = $("#'.$htmlname.'").val();
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var method = obj.method;
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var url = obj.url;
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var htmlname = obj.htmlname;
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var showempty = obj.showempty;
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$.getJSON(url,
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{
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action: method,
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id: id,
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htmlname: htmlname,
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showempty: showempty
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},
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function(response) {
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$.each(obj.params, function(key,action) {
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if (key.length) {
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var num = response.num;
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if (num > 0) {
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$("#" + key).removeAttr(action);
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} else {
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$("#" + key).attr(action, action);
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}
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}
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});
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$("select#" + htmlname).html(response.value);
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if (response.num) {
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var selecthtml_str = response.value;
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var selecthtml_dom=$.parseHTML(selecthtml_str);
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$("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
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} else {
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$("#inputautocomplete"+htmlname).val("");
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}
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$("select#" + htmlname).change(); /* Trigger event change */
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}
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);
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}
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});
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</script>';
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}
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// Contact and type
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print '<tr><td>' . $langs->trans("Contact") . '</td><td>';
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// If no socid, set to -1 to avoid full contacts list
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$selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
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$nbofcontacts = $form->select_contacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200');
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$formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
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print '</td></tr>';
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} else {
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print '<tr><td class="titlefield"><input type="hidden" name="socid" value="' . $user->socid . '"/></td>';
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print '<td><input type="hidden" name="contactid" value="' . $user->contactid . '"/></td>';
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print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
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}
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}
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// TITLE
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if ($this->withemail) {
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print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
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print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
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print '</td></tr>';
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}
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// Si origin du ticket
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if (isset($this->param['origin']) && $this->param['originid'] > 0) {
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// Parse element/subelement (ex: project_task)
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$element = $subelement = $this->param['origin'];
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if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
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$element = $regs[1];
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$subelement = $regs[2];
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}
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dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
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$classname = ucfirst($subelement);
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$objectsrc = new $classname($this->db);
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$objectsrc->fetch(GETPOST('originid','int'));
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if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
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$objectsrc->fetch_lines();
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}
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$objectsrc->fetch_thirdparty();
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$newclassname = $classname;
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print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
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}
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// Type
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print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
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print $this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
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print '</td></tr>';
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// Category
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print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketCategory") . '</span></label></td><td>';
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print $this->selectCategoriesTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
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print '</td></tr>';
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// Severity
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print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
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print $this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
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print '</td></tr>';
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// Notify thirdparty at creation
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if (empty($this->ispublic))
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{
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print '<tr><td><label for="notify_tiers_at_create">' . $langs->trans("TicketNotifyTiersAtCreation") . '</label></td><td>';
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print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate?' checked="checked"':'').'>';
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print '</td></tr>';
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}
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// TITLE
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if ($this->withtitletopic) {
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print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
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// Réponse à un ticket : affichage du titre du thread en readonly
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if ($this->withtopicreadonly) {
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print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
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print '</td></tr>';
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} else {
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if ($this->withthreadid > 0) {
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$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
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}
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print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
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print '</td></tr>';
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}
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}
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// MESSAGE
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$msg = GETPOST('message', 'alpha') ? GETPOST('message', 'alpha') : '';
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print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
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// If public form, display more information
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if ($this->ispublic) {
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print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
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}
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include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
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$uselocalbrowser = true;
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$doleditor = new DolEditor('message', GETPOST('message', 'alpha'), '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser);
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$doleditor->Create();
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print '</td></tr>';
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// Attached files
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if (!empty($this->withfile)) {
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// Define list of attached files
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$listofpaths = array();
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$listofnames = array();
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$listofmimes = array();
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if (!empty($_SESSION["listofpaths"])) {
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$listofpaths = explode(';', $_SESSION["listofpaths"]);
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}
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if (!empty($_SESSION["listofnames"])) {
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$listofnames = explode(';', $_SESSION["listofnames"]);
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}
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if (!empty($_SESSION["listofmimes"])) {
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$listofmimes = explode(';', $_SESSION["listofmimes"]);
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}
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$out .= '<tr>';
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$out .= '<td width="180">' . $langs->trans("MailFile") . '</td>';
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$out .= '<td colspan="2">';
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// TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
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$out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">' . "\n";
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$out .= '<script type="text/javascript" language="javascript">';
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$out .= 'jQuery(document).ready(function () {';
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$out .= ' jQuery(".removedfile").click(function() {';
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$out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
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$out .= ' });';
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$out .= '})';
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$out .= '</script>' . "\n";
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if (count($listofpaths)) {
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foreach ($listofpaths as $key => $val) {
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$out .= '<div id="attachfile_' . $key . '">';
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$out .= img_mime($listofnames[$key]) . ' ' . $listofnames[$key];
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if (!$this->withfilereadonly) {
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$out .= ' <input type="image" style="border: 0px;" src="' . DOL_URL_ROOT . '/theme/' . $conf->theme . '/img/delete.png" value="' . ($key + 1) . '" class="removedfile" id="removedfile_' . $key . '" name="removedfile_' . $key . '" />';
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}
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$out .= '<br></div>';
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}
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} else {
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$out .= $langs->trans("NoAttachedFiles") . '<br>';
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}
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if ($this->withfile == 2) { // Can add other files
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$out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="' . $langs->trans("Upload") . '" />';
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$out .= ' ';
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$out .= '<input type="submit" class="button" id="addfile" name="addfile" value="' . $langs->trans("MailingAddFile") . '" />';
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}
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$out .= "</td></tr>\n";
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print $out;
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}
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// Other attributes
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$reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
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if (empty($reshook))
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{
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print $ticketstat->showOptionals($extrafields, 'edit');
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}
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print '</table>';
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if ($withdolfichehead) dol_fiche_end();
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print '<center>';
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print '<input class="button" type="submit" name="add_ticket" value="' . $langs->trans(($this->withthreadid > 0 ? "SendResponse" : "NewTicket")) . '" />';
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if ($this->withcancel) {
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print " ";
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print "<input class=\"button\" type=\"submit\" name=\"cancel\" value=\"" . $langs->trans("Cancel") . "\">";
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}
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print "</center>\n";
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print "</form>\n";
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print "<!-- End form TICKET -->\n";
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}
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/**
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* Return html list of tickets type
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*
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* @param string $selected Id du type pre-selectionne
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* @param string $htmlname Nom de la zone select
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* @param string $filtertype To filter on field type in llx_c_ticket_type (array('code'=>xx,'label'=>zz))
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* @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
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* @param int $empty 1=peut etre vide, 0 sinon
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* @param int $noadmininfo 0=Add admin info, 1=Disable admin info
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* @param int $maxlength Max length of label
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* @param string $morecss More CSS
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* @return void
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*/
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public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss='')
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{
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global $langs, $user;
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$ticketstat = new Ticket($this->db);
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dol_syslog(get_class($this) . "::select_types_tickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG);
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$filterarray = array();
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if ($filtertype != '' && $filtertype != '-1') {
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$filterarray = explode(',', $filtertype);
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}
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$ticketstat->loadCacheTypesTickets();
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print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">';
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if ($empty) {
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print '<option value=""> </option>';
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}
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if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
|
|
foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
|
|
// On passe si on a demande de filtrer sur des modes de paiments particuliers
|
|
if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
|
|
continue;
|
|
}
|
|
|
|
// We discard empty line if showempty is on because an empty line has already been output.
|
|
if ($empty && empty($arraytypes['code'])) {
|
|
continue;
|
|
}
|
|
|
|
if ($format == 0) {
|
|
print '<option value="' . $id . '"';
|
|
}
|
|
|
|
if ($format == 1) {
|
|
print '<option value="' . $arraytypes['code'] . '"';
|
|
}
|
|
|
|
if ($format == 2) {
|
|
print '<option value="' . $arraytypes['code'] . '"';
|
|
}
|
|
|
|
if ($format == 3) {
|
|
print '<option value="' . $id . '"';
|
|
}
|
|
|
|
// Si selected est text, on compare avec code, sinon avec id
|
|
if (preg_match('/[a-z]/i', $selected) && $selected == $arraytypes['code']) {
|
|
print ' selected="selected"';
|
|
} elseif ($selected == $id) {
|
|
print ' selected="selected"';
|
|
} elseif ($arraytypes['use_default'] == "1" && !$empty) {
|
|
print ' selected="selected"';
|
|
}
|
|
|
|
print '>';
|
|
if ($format == 0) {
|
|
$value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
|
|
}
|
|
|
|
if ($format == 1) {
|
|
$value = $arraytypes['code'];
|
|
}
|
|
|
|
if ($format == 2) {
|
|
$value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
|
|
}
|
|
|
|
if ($format == 3) {
|
|
$value = $arraytypes['code'];
|
|
}
|
|
|
|
print $value ? $value : ' ';
|
|
print '</option>';
|
|
}
|
|
}
|
|
print '</select>';
|
|
if ($user->admin && !$noadmininfo) {
|
|
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
|
|
}
|
|
|
|
print ajax_combobox('select'.$htmlname);
|
|
}
|
|
|
|
/**
|
|
* Return html list of ticket categories
|
|
*
|
|
* @param string $selected Id categorie pre-selectionnée
|
|
* @param string $htmlname Nom de la zone select
|
|
* @param string $filtertype To filter on field type in llx_c_ticket_category (array('code'=>xx,'label'=>zz))
|
|
* @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
|
|
* @param int $empty 1=peut etre vide, 0 sinon
|
|
* @param int $noadmininfo 0=Add admin info, 1=Disable admin info
|
|
* @param int $maxlength Max length of label
|
|
* @param string $morecss More CSS
|
|
* @return void
|
|
*/
|
|
public function selectCategoriesTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss='')
|
|
{
|
|
global $langs, $user;
|
|
|
|
$ticketstat = new Ticket($this->db);
|
|
|
|
dol_syslog(get_class($this) . "::selectCategoryTickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG);
|
|
|
|
$filterarray = array();
|
|
|
|
if ($filtertype != '' && $filtertype != '-1') {
|
|
$filterarray = explode(',', $filtertype);
|
|
}
|
|
|
|
$ticketstat->loadCacheCategoriesTickets();
|
|
|
|
print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">';
|
|
if ($empty) {
|
|
print '<option value=""> </option>';
|
|
}
|
|
|
|
if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
|
|
foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
|
|
// On passe si on a demande de filtrer sur des modes de paiments particuliers
|
|
if (count($filterarray) && !in_array($arraycategories['type'], $filterarray)) {
|
|
continue;
|
|
}
|
|
|
|
// We discard empty line if showempty is on because an empty line has already been output.
|
|
if ($empty && empty($arraycategories['code'])) {
|
|
continue;
|
|
}
|
|
|
|
if ($format == 0) {
|
|
print '<option value="' . $id . '"';
|
|
}
|
|
|
|
if ($format == 1) {
|
|
print '<option value="' . $arraycategories['code'] . '"';
|
|
}
|
|
|
|
if ($format == 2) {
|
|
print '<option value="' . $arraycategories['code'] . '"';
|
|
}
|
|
|
|
if ($format == 3) {
|
|
print '<option value="' . $id . '"';
|
|
}
|
|
|
|
// Si selected est text, on compare avec code, sinon avec id
|
|
if (preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
|
|
print ' selected="selected"';
|
|
} elseif ($selected == $id) {
|
|
print ' selected="selected"';
|
|
} elseif ($arraycategories['use_default'] == "1" && !$empty) {
|
|
print ' selected="selected"';
|
|
}
|
|
|
|
print '>';
|
|
|
|
if ($format == 0) {
|
|
$value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
|
|
}
|
|
|
|
if ($format == 1) {
|
|
$value = $arraycategories['code'];
|
|
}
|
|
|
|
if ($format == 2) {
|
|
$value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
|
|
}
|
|
|
|
if ($format == 3) {
|
|
$value = $arraycategories['code'];
|
|
}
|
|
|
|
print $value ? $value : ' ';
|
|
print '</option>';
|
|
}
|
|
}
|
|
print '</select>';
|
|
if ($user->admin && !$noadmininfo) {
|
|
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
|
|
}
|
|
|
|
print ajax_combobox('select'.$htmlname);
|
|
}
|
|
|
|
/**
|
|
* Return html list of ticket severitys
|
|
*
|
|
* @param string $selected Id severity pre-selectionnée
|
|
* @param string $htmlname Nom de la zone select
|
|
* @param string $filtertype To filter on field type in llx_c_ticket_severity (array('code'=>xx,'label'=>zz))
|
|
* @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
|
|
* @param int $empty 1=peut etre vide, 0 sinon
|
|
* @param int $noadmininfo 0=Add admin info, 1=Disable admin info
|
|
* @param int $maxlength Max length of label
|
|
* @param string $morecss More CSS
|
|
* @return void
|
|
*/
|
|
public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss='')
|
|
{
|
|
global $langs, $user;
|
|
|
|
$ticketstat = new Ticket($this->db);
|
|
|
|
dol_syslog(get_class($this) . "::selectSeveritiesTickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG);
|
|
|
|
$filterarray = array();
|
|
|
|
if ($filtertype != '' && $filtertype != '-1') {
|
|
$filterarray = explode(',', $filtertype);
|
|
}
|
|
|
|
$ticketstat->loadCacheSeveritiesTickets();
|
|
|
|
print '<select id="select' . $htmlname . '" class="flat minwidth150'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">';
|
|
if ($empty) {
|
|
print '<option value=""> </option>';
|
|
}
|
|
|
|
if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) {
|
|
foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) {
|
|
// On passe si on a demande de filtrer sur des modes de paiments particuliers
|
|
if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) {
|
|
continue;
|
|
}
|
|
|
|
// We discard empty line if showempty is on because an empty line has already been output.
|
|
if ($empty && empty($arrayseverities['code'])) {
|
|
continue;
|
|
}
|
|
|
|
if ($format == 0) {
|
|
print '<option value="' . $id . '"';
|
|
}
|
|
|
|
if ($format == 1) {
|
|
print '<option value="' . $arrayseverities['code'] . '"';
|
|
}
|
|
|
|
if ($format == 2) {
|
|
print '<option value="' . $arrayseverities['code'] . '"';
|
|
}
|
|
|
|
if ($format == 3) {
|
|
print '<option value="' . $id . '"';
|
|
}
|
|
|
|
// Si selected est text, on compare avec code, sinon avec id
|
|
if (preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
|
|
print ' selected="selected"';
|
|
} elseif ($selected == $id) {
|
|
print ' selected="selected"';
|
|
} elseif ($arrayseverities['use_default'] == "1" && !$empty) {
|
|
print ' selected="selected"';
|
|
}
|
|
|
|
print '>';
|
|
if ($format == 0) {
|
|
$value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
|
|
}
|
|
|
|
if ($format == 1) {
|
|
$value = $arrayseverities['code'];
|
|
}
|
|
|
|
if ($format == 2) {
|
|
$value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
|
|
}
|
|
|
|
if ($format == 3) {
|
|
$value = $arrayseverities['code'];
|
|
}
|
|
|
|
print $value ? $value : ' ';
|
|
print '</option>';
|
|
}
|
|
}
|
|
print '</select>';
|
|
if ($user->admin && !$noadmininfo) {
|
|
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
|
|
}
|
|
|
|
print ajax_combobox('select'.$htmlname);
|
|
}
|
|
|
|
/**
|
|
* Show the form to add message on ticket
|
|
*
|
|
* @param string $width Width of form
|
|
* @return void
|
|
*/
|
|
public function showMessageForm($width = '40%')
|
|
{
|
|
global $conf, $langs, $user, $mysoc;
|
|
|
|
$langs->load("other");
|
|
$langs->load("mails");
|
|
|
|
$addfileaction = 'addfile';
|
|
|
|
$form = new Form($this->db);
|
|
$formmail = new FormMail($this->db);
|
|
|
|
|
|
// Define list of attached files
|
|
$listofpaths = array();
|
|
$listofnames = array();
|
|
$listofmimes = array();
|
|
if (!empty($_SESSION["listofpaths"])) {
|
|
$listofpaths = explode(';', $_SESSION["listofpaths"]);
|
|
}
|
|
|
|
if (!empty($_SESSION["listofnames"])) {
|
|
$listofnames = explode(';', $_SESSION["listofnames"]);
|
|
}
|
|
|
|
if (!empty($_SESSION["listofmimes"])) {
|
|
$listofmimes = explode(';', $_SESSION["listofmimes"]);
|
|
}
|
|
|
|
// Define output language
|
|
$outputlangs = $langs;
|
|
$newlang = '';
|
|
if ($conf->global->MAIN_MULTILANGS && empty($newlang)) {
|
|
$newlang = $this->param['langsmodels'];
|
|
}
|
|
if (! empty($newlang)) {
|
|
$outputlangs = new Translate("", $conf);
|
|
$outputlangs->setDefaultLang($newlang);
|
|
$outputlangs->load('other');
|
|
}
|
|
|
|
print "\n<!-- Begin message_form TICKETSUP -->\n";
|
|
|
|
$send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0;
|
|
|
|
// Example 1 : Adding jquery code
|
|
print '<script type="text/javascript" language="javascript">
|
|
jQuery(document).ready(function() {
|
|
send_email=' . $send_email . ';
|
|
if (send_email) {
|
|
jQuery(".email_line").show();
|
|
} else {
|
|
jQuery(".email_line").hide();
|
|
}
|
|
|
|
jQuery("#send_msg_email").click(function() {
|
|
if(jQuery(this).is(":checked")) {
|
|
jQuery(".email_line").show();
|
|
}
|
|
else {
|
|
jQuery(".email_line").hide();
|
|
}
|
|
});';
|
|
print '});
|
|
</script>';
|
|
|
|
print '<form method="post" name="ticket" enctype="multipart/form-data" action="' . $this->param["returnurl"] . '">';
|
|
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
|
|
print '<input type="hidden" name="action" value="' . $this->action . '">';
|
|
foreach ($this->param as $key => $value) {
|
|
print '<input type="hidden" name="' . $key . '" value="' . $value . '">';
|
|
}
|
|
|
|
// Get message template
|
|
$model_id=0;
|
|
if (array_key_exists('models_id', $this->param)) {
|
|
$model_id=$this->param["models_id"];
|
|
$arraydefaultmessage=$formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id);
|
|
}
|
|
|
|
$result = $formmail->fetchAllEMailTemplate($this->param["models"], $user, $outputlangs);
|
|
if ($result<0) {
|
|
setEventMessages($this->error, $this->errors, 'errors');
|
|
}
|
|
$modelmail_array=array();
|
|
foreach ($formmail->lines_model as $line) {
|
|
$modelmail_array[$line->id]=$line->label;
|
|
}
|
|
|
|
print '<table class="border" width="' . $width . '">';
|
|
|
|
|
|
// External users can't send message email
|
|
if ($user->rights->ticket->write && !$user->socid) {
|
|
print '<tr><td width="30%"></td><td colspan="2">';
|
|
$checkbox_selected = ( GETPOST('send_email') == "1" ? ' checked' : '');
|
|
print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
|
|
print '<label for="send_msg_email">' . $langs->trans('SendMessageByEmail') . '</label>';
|
|
print '</td></tr>';
|
|
|
|
// Zone to select its email template
|
|
if (count($modelmail_array)>0) {
|
|
print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
|
|
print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1);
|
|
if ($user->admin) {
|
|
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
|
|
}
|
|
print ' ';
|
|
print '<input class="button" type="submit" value="'.$langs->trans('Use').'" name="modelselected" id="modelselected">';
|
|
print ' ';
|
|
print '</div></td>';
|
|
}
|
|
|
|
// Substitution array
|
|
if ($this->withsubstit) {
|
|
print '<tr class="email_line"><td></td><td colspan="2">';
|
|
$help="";
|
|
foreach ($this->substit as $key => $val) {
|
|
$help.=$key.' -> '.$langs->trans($val).'<br>';
|
|
}
|
|
print $form->textwithpicto($langs->trans("TicketMessageSubstitutionReplacedByGenericValues"), $help);
|
|
print "</td></tr>";
|
|
}
|
|
|
|
if (! $user->socid) {
|
|
print '<tr><td width="30%"></td><td>';
|
|
$checkbox_selected = ( GETPOST('private_message') == "1" ? ' checked' : '');
|
|
print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
|
|
print '<label for="private_message">' . $langs->trans('MarkMessageAsPrivate') . '</label>';
|
|
print '</td><td align="center">';
|
|
print $form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
|
|
print '</td></tr>';
|
|
}
|
|
|
|
|
|
print '<tr class="email_line"><td width=20%">' . $langs->trans('Subject') . '</td>';
|
|
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
|
|
print '<td colspan="2"><input type="text" class="text" size="80" name="subject" value="[' . $label_title . ' - ticket #' . $this->track_id . '] ' . $langs->trans('TicketNewMessage') . '" />';
|
|
print '</td></tr>';
|
|
|
|
// Destinataires
|
|
print '<tr class="email_line"><td>' . $langs->trans('MailRecipients') . '</td><td colspan="2">';
|
|
$ticketstat = new Ticket($this->db);
|
|
$res = $ticketstat->fetch('', '', $this->track_id);
|
|
if ($res) {
|
|
// Retrieve email of all contacts (internal and external)
|
|
$contacts = $ticketstat->getInfosTicketInternalContact();
|
|
$contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact());
|
|
|
|
// Build array to display recipient list
|
|
if (is_array($contacts) && count($contacts) > 0) {
|
|
foreach ($contacts as $key => $info_sendto) {
|
|
if ($info_sendto['email'] != '') {
|
|
$sendto[] = dol_escape_htmltag(trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . "> (" . $info_sendto['libelle'] . ")");
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($ticketstat->origin_email && !in_array($this->dao->origin_email, $sendto)) {
|
|
$sendto[] = $ticketstat->origin_email . "(origin)";
|
|
}
|
|
|
|
if ($ticketstat->fk_soc > 0) {
|
|
$ticketstat->socid = $ticketstat->fk_soc;
|
|
$ticketstat->fetch_thirdparty();
|
|
|
|
if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
|
|
$sendto[] = $ticketstat->thirdparty->email . '(' . $langs->trans('Customer') . ')';
|
|
}
|
|
}
|
|
|
|
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS) {
|
|
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO . '(generic email)';
|
|
}
|
|
|
|
// Print recipient list
|
|
if (is_array($sendto) && count($sendto) > 0) {
|
|
print implode(', ', $sendto);
|
|
} else {
|
|
print '<div class="warning">' . $langs->trans('WarningNoEMailsAdded') . ' ' . $langs->trans('TicketGoIntoContactTab') . '</div>';
|
|
}
|
|
}
|
|
print '</td></tr>';
|
|
}
|
|
|
|
// Intro
|
|
// External users can't send message email
|
|
if ($user->rights->ticket->write && !$user->socid) {
|
|
$mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
|
|
print '<tr class="email_line"><td><label for="mail_intro">' . $langs->trans("TicketMessageMailIntro") . '</label>';
|
|
|
|
print '</td><td>';
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
|
|
$uselocalbrowser = true;
|
|
|
|
$doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 140, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70);
|
|
|
|
$doleditor->Create();
|
|
print '</td><td align="center">';
|
|
print $form->textwithpicto('', $langs->trans("TicketMessageMailIntroHelp"), 1, 'help');
|
|
print '</td></tr>';
|
|
}
|
|
|
|
// MESSAGE
|
|
$defaultmessage="";
|
|
if (is_array($arraydefaultmessage) && count($arraydefaultmessage) > 0 && $arraydefaultmessage->content) {
|
|
$defaultmessage=$arraydefaultmessage->content;
|
|
}
|
|
$defaultmessage=str_replace('\n', "\n", $defaultmessage);
|
|
|
|
// Deal with format differences between message and signature (text / HTML)
|
|
if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__SIGNATURE__'])) {
|
|
$this->substit['__SIGNATURE__'] = dol_nl2br($this->substit['__SIGNATURE__']);
|
|
} elseif (!dol_textishtml($defaultmessage) && dol_textishtml($this->substit['__SIGNATURE__'])) {
|
|
$defaultmessage = dol_nl2br($defaultmessage);
|
|
}
|
|
if (isset($_POST["message"]) && ! $_POST['modelselected']) {
|
|
$defaultmessage=GETPOST('message');
|
|
} else {
|
|
$defaultmessage=make_substitutions($defaultmessage, $this->substit);
|
|
// Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
|
|
$defaultmessage=preg_replace("/^(<br>)+/", "", $defaultmessage);
|
|
$defaultmessage=preg_replace("/^\n+/", "", $defaultmessage);
|
|
}
|
|
|
|
print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
|
|
$doleditor = new DolEditor('message', $defaultmessage, '100%', 350, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70);
|
|
$doleditor->Create();
|
|
print '</td><td align="center">';
|
|
if ($user->rights->ticket->write && !$user->socid) {
|
|
print $form->textwithpicto('', $langs->trans("TicketMessageHelp"), 1, 'help');
|
|
}
|
|
|
|
print '</td></tr>';
|
|
|
|
// Signature
|
|
// External users can't send message email
|
|
if ($user->rights->ticket->write && !$user->socid) {
|
|
$mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
|
|
print '<tr class="email_line"><td><label for="mail_intro">' . $langs->trans("TicketMessageMailSignature") . '</label>';
|
|
|
|
print '</td><td>';
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
|
|
$doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 150, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70);
|
|
$doleditor->Create();
|
|
print '</td><td align="center">';
|
|
print $form->textwithpicto('', $langs->trans("TicketMessageMailSignatureHelp"), 1, 'help');
|
|
print '</td></tr>';
|
|
}
|
|
|
|
// Attached files
|
|
if (!empty($this->withfile)) {
|
|
$out .= '<tr>';
|
|
$out .= '<td width="180">' . $langs->trans("MailFile") . '</td>';
|
|
$out .= '<td colspan="2">';
|
|
// TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
|
|
$out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">' . "\n";
|
|
$out .= '<script type="text/javascript" language="javascript">';
|
|
$out .= 'jQuery(document).ready(function () {';
|
|
$out .= ' jQuery(".removedfile").click(function() {';
|
|
$out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
|
|
$out .= ' });';
|
|
$out .= '})';
|
|
$out .= '</script>' . "\n";
|
|
if (count($listofpaths)) {
|
|
foreach ($listofpaths as $key => $val) {
|
|
$out .= '<div id="attachfile_' . $key . '">';
|
|
$out .= img_mime($listofnames[$key]) . ' ' . $listofnames[$key];
|
|
if (!$this->withfilereadonly) {
|
|
$out .= ' <input type="image" style="border: 0px;" src="' . DOL_URL_ROOT . '/theme/' . $conf->theme . '/img/delete.png" value="' . ($key + 1) . '" class="removedfile" id="removedfile_' . $key . '" name="removedfile_' . $key . '" />';
|
|
}
|
|
$out .= '<br></div>';
|
|
}
|
|
} else {
|
|
$out .= $langs->trans("NoAttachedFiles") . '<br>';
|
|
}
|
|
if ($this->withfile == 2) { // Can add other files
|
|
$out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="' . $langs->trans("Upload") . '" />';
|
|
$out .= ' ';
|
|
$out .= '<input type="submit" class="button" id="' . $addfileaction . '" name="' . $addfileaction . '" value="' . $langs->trans("MailingAddFile") . '" />';
|
|
}
|
|
$out .= "</td></tr>\n";
|
|
|
|
print $out;
|
|
}
|
|
|
|
print '<tr><td colspan="3">';
|
|
print '<center>';
|
|
print '<input class="button" type="submit" name="btn_add_message" value="' . $langs->trans("AddMessage") . '" />';
|
|
|
|
if ($this->withcancel) {
|
|
print " ";
|
|
print "<input class=\"button\" type=\"submit\" name=\"cancel\" value=\"" . $langs->trans("Cancel") . "\">";
|
|
}
|
|
print "</center>\n";
|
|
print '</td></tr>';
|
|
print '</table>';
|
|
|
|
print "</form>\n";
|
|
print "<!-- End form TICKET -->\n";
|
|
}
|
|
}
|