Wavyzz/dolibarr-fork
2
0
Fork 0
forked from Wavyzz/dolibarr
Code Pull Requests Activity
Files
6f74ecceaf988cc353a5faa60186e69e7d0fbcdd
dolibarr-fork/htdocs/ticket/class/ticket.class.php

2593 lines
96 KiB
PHP
Raw Blame History

<?php
/* Copyright (C) 2013-2018 Jean-François Ferry <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file ticket/class/ticket.class.php
* \ingroup ticket
* \brief Class file for object ticket
*/
// Put here all includes required by your class file
require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php";
require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
//require_once DOL_DOCUMENT_ROOT."/societe/class/societe.class.php";
//require_once DOL_DOCUMENT_ROOT."/product/class/product.class.php";
/**
* Class to manage ticket
*/
class Ticket extends CommonObject
{
/**
* @var string ID to identify managed object
*/
public $element = 'ticket';
/**
* @var string Name of table without prefix where object is stored
*/
public $table_element = 'ticket';
/**
* @var string Name of field for link to tickets
*/
public $fk_element='fk_ticket';
/**
* @var int Does ticketcore support multicompany module ? 0=No test on entity, 1=Test with field entity, 2=Test with link by societe
*/
public $ismultientitymanaged = 0;
/**
* @var int Does ticketcore support extrafields ? 0=No, 1=Yes
*/
public $isextrafieldmanaged = 1;
/**
* @var string String with name of icon for ticketcore. Must be the part after the 'object_' into object_ticketcore.png
*/
public $picto = 'ticket';
/**
* @var string Hash to identify ticket
*/
public $track_id;
/**
* @var int Thirdparty ID
*/
public $fk_soc;
/**
* @var int Project ID
*/
public $fk_project;
/**
* @var string Person email who have create ticket
*/
public $origin_email;
/**
* @var int User id who have create ticket
*/
public $fk_user_create;
/**
* @var int User id who have ticket assigned
*/
public $fk_user_assign;
/**
* var string Ticket subject
*/
public $subject;
/**
* @var string Ticket message
*/
public $message;
/**
* @var int Ticket statut
*/
public $fk_statut;
/**
* @var string State resolution
*/
public $resolution;
/**
* @var int Progress in percent
*/
public $progress;
/**
* @var int Duration for ticket
*/
public $timing;
/**
* @var string Type code
*/
public $type_code;
/**
* @var string Category code
*/
public $category_code;
/**
* @var string Severity code
*/
public $severity_code;
/**
* @var int Création date
*/
public $datec = '';
/**
* @var int Read date
*/
public $date_read = '';
/**
* @var int Close ticket date
*/
public $date_close = '';
/**
* @var array cache_types_tickets
*/
public $cache_types_tickets;
/**
* @var array tickets categories
*/
public $cache_category_tickets;
/**
* @var int Notify tiers at create
*/
public $notify_tiers_at_create;
public $lines;
/**
* @var string Regex pour les images
*/
public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff';
public $fields=array(
'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"),
'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1),
'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>'aaa'),
'track_id' => array('type'=>'varchar(255)', 'label'=>'TrackID', 'visible'=>0, 'enabled'=>1, 'position'=>11, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"),
'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>15, 'notnull'=>1),
'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>1, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"),
'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
'category_code' => array('type'=>'varchar(32)', 'label'=>'Category', 'visible'=>1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty"),
'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-2, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1),
'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToProject"),
'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>60, 'notnull'=>-1,),
'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>1, 'enabled'=>1, 'position'=>41, 'notnull'=>-1, 'searchall'=>1, 'css'=>'right', 'help'=>""),
'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-2, 'enabled'=>1, 'position'=>501, 'notnull'=>1),
'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-2, 'enabled'=>1, 'position'=>550, 'notnull'=>1),
'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted'))
);
/**
* Status
*/
const STATUS_NOT_READ = 0;
const STATUS_READ = 1;
const STATUS_ANSWERED = 3;
const STATUS_ASSIGNED = 4;
const STATUS_IN_PROGRESS = 5;
const STATUS_WAITING = 6;
const STATUS_CLOSED = 8;
const STATUS_CANCELED = 9;
/**
* Constructor
*
* @param DoliDb $db Database handler
*/
public function __construct($db)
{
$this->db = $db;
$this->statuts_short = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
$this->statuts = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
}
/**
* Check properties of ticket are ok (like ref, track_id, ...).
* All properties must be already loaded on object (this->ref, this->track_id, ...).
*
* @return int 0 if OK, <0 if KO
*/
private function verify()
{
$this->errors = array();
$result = 0;
// Clean parameters
if (isset($this->ref)) {
$this->ref = trim($this->ref);
}
if (isset($this->track_id)) {
$this->track_id = trim($this->track_id);
}
if (isset($this->fk_soc)) {
$this->fk_soc = trim($this->fk_soc);
}
if (isset($this->fk_project)) {
$this->fk_project = trim($this->fk_project);
}
if (isset($this->origin_email)) {
$this->origin_email = trim($this->origin_email);
}
if (isset($this->fk_user_create)) {
$this->fk_user_create = trim($this->fk_user_create);
}
if (isset($this->fk_user_assign)) {
$this->fk_user_assign = trim($this->fk_user_assign);
}
if (isset($this->subject)) {
$this->subject = trim($this->subject);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
if (isset($this->fk_statut)) {
$this->fk_statut = trim($this->fk_statut);
}
if (isset($this->resolution)) {
$this->resolution = trim($this->resolution);
}
if (isset($this->progress)) {
$this->progress = trim($this->progress);
}
if (isset($this->timing)) {
$this->timing = trim($this->timing);
}
if (isset($this->type_code)) {
$this->type_code = trim($this->type_code);
}
if (isset($this->category_code)) {
$this->category_code = trim($this->category_code);
}
if (isset($this->severity_code)) {
$this->severity_code = trim($this->severity_code);
}
if (empty($this->ref)) {
$this->errors[] = 'ErrorBadRef';
dol_syslog(get_class($this) . "::create error -1 ref null", LOG_ERR);
$result = -1;
}
return $result;
}
/**
* Create object into database
*
* @param User $user User that creates
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, Id of created object if OK
*/
public function create($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
$this->datec = dol_now();
// Check more parameters
// If error, this->errors[] is filled
$result = $this->verify();
if ($result >= 0) {
// Insert request
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket(";
$sql .= "ref,";
$sql .= "track_id,";
$sql .= "fk_soc,";
$sql .= "fk_project,";
$sql .= "origin_email,";
$sql .= "fk_user_create,";
$sql .= "fk_user_assign,";
$sql .= "subject,";
$sql .= "message,";
$sql .= "fk_statut,";
$sql .= "resolution,";
$sql .= "progress,";
$sql .= "timing,";
$sql .= "type_code,";
$sql .= "category_code,";
$sql .= "severity_code,";
$sql .= "datec,";
$sql .= "date_read,";
$sql .= "date_close,";
$sql .= "entity,";
$sql .= "notify_tiers_at_create";
$sql .= ") VALUES (";
$sql .= " " . (!isset($this->ref) ? '' : "'" . $this->db->escape($this->ref) . "'") . ",";
$sql .= " " . (!isset($this->track_id) ? 'NULL' : "'" . $this->db->escape($this->track_id) . "'") . ",";
$sql .= " " . ($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null") . ",";
$sql .= " " . ($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null") . ",";
$sql .= " " . (!isset($this->origin_email) ? 'NULL' : "'" . $this->db->escape($this->origin_email) . "'") . ",";
$sql .= " " . ($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')) . ",";
$sql .= " " . ($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL') . ",";
$sql .= " " . (!isset($this->subject) ? 'NULL' : "'" . $this->db->escape($this->subject) . "'") . ",";
$sql .= " " . (!isset($this->message) ? 'NULL' : "'" . $this->db->escape($this->message) . "'") . ",";
$sql .= " " . (!isset($this->fk_statut) ? '0' : "'" . $this->db->escape($this->fk_statut) . "'") . ",";
$sql .= " " . (!isset($this->resolution) ? 'NULL' : "'" . $this->db->escape($this->resolution) . "'") . ",";
$sql .= " " . (!isset($this->progress) ? '0' : "'" . $this->db->escape($this->progress) . "'") . ",";
$sql .= " " . (!isset($this->timing) ? 'NULL' : "'" . $this->db->escape($this->timing) . "'") . ",";
$sql .= " " . (!isset($this->type_code) ? 'NULL' : "'" . $this->db->escape($this->type_code) . "'") . ",";
$sql .= " " . (!isset($this->category_code) ? 'NULL' : "'" . $this->db->escape($this->category_code) . "'") . ",";
$sql .= " " . (!isset($this->severity_code) ? 'NULL' : "'" . $this->db->escape($this->severity_code) . "'") . ",";
$sql .= " " . (!isset($this->datec) || dol_strlen($this->datec) == 0 ? 'NULL' : "'" . $this->db->idate($this->datec) . "'") . ",";
$sql .= " " . (!isset($this->date_read) || dol_strlen($this->date_read) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_read) . "'") . ",";
$sql .= " " . (!isset($this->date_close) || dol_strlen($this->date_close) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_close) . "'") . "";
$sql .= ", " . $conf->entity;
$sql .= ", " . (!isset($this->notify_tiers_at_create) ? '1' : "'" . $this->db->escape($this->notify_tiers_at_create) . "'");
$sql .= ")";
$this->db->begin();
dol_syslog(get_class($this) . "::create sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
if (!$error) {
$this->id = $this->db->last_insert_id(MAIN_DB_PREFIX . "ticket");
if (!$notrigger) {
// Call trigger
$result=$this->call_trigger('TICKET_CREATE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
}
//Update extrafield
if (! $error) {
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
$result = $this->insertExtraFields();
if ($result < 0) {
$error++;
}
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::create " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return $this->id;
}
} else {
$this->db->rollback();
dol_syslog(get_class($this) . "::Create fails verify " . join(',', $this->errors), LOG_WARNING);
return -3;
}
}
/**
* Load object in memory from the database
*
* @param int $id Id object
* @param string $ref Ref
* @param string $track_id Track id, a hash like ref
* @return int <0 if KO, >0 if OK
*/
public function fetch($id = '', $ref = '', $track_id = '')
{
global $langs;
// Check parameters
if (! $id && ! $track_id && ! $ref) {
$this->error = 'ErrorWrongParameters';
dol_print_error(get_class($this) . "::fetch " . $this->error);
return -1;
}
$sql = "SELECT";
$sql .= " t.rowid,";
$sql .= " t.ref,";
$sql .= " t.track_id,";
$sql .= " t.fk_soc,";
$sql .= " t.fk_project,";
$sql .= " t.origin_email,";
$sql .= " t.fk_user_create,";
$sql .= " t.fk_user_assign,";
$sql .= " t.subject,";
$sql .= " t.message,";
$sql .= " t.fk_statut,";
$sql .= " t.resolution,";
$sql .= " t.progress,";
$sql .= " t.timing,";
$sql .= " t.type_code,";
$sql .= " t.category_code,";
$sql .= " t.severity_code,";
$sql .= " t.datec,";
$sql .= " t.date_read,";
$sql .= " t.date_close,";
$sql .= " t.tms";
$sql .= ", type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label";
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code";
if ($id) {
$sql .= " WHERE t.rowid = " . $this->db->escape($id);
} else {
$sql .= " WHERE t.entity IN (" . getEntity($this->element, 1) . ")";
if ($track_id) {
$sql .= " AND t.track_id = '" . $this->db->escape($track_id) . "'";
} elseif ($ref) {
$sql .= " AND t.ref = '" . $this->db->escape($ref) . "'";
}
}
dol_syslog(get_class($this) . "::fetch sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
if ($this->db->num_rows($resql))
{
$obj = $this->db->fetch_object($resql);
$this->id = $obj->rowid;
$this->ref = $obj->ref;
$this->track_id = $obj->track_id;
$this->fk_soc = $obj->fk_soc;
$this->socid = $obj->fk_soc; // for fetch_thirdparty() method
$this->fk_project = $obj->fk_project;
$this->origin_email = $obj->origin_email;
$this->fk_user_create = $obj->fk_user_create;
$this->fk_user_assign = $obj->fk_user_assign;
$this->subject = $obj->subject;
$this->message = $obj->message;
$this->fk_statut = $obj->fk_statut;
$this->resolution = $obj->resolution;
$this->progress = $obj->progress;
$this->timing = $obj->timing;
$this->type_code = $obj->type_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
$this->type_label = $label_type;
$this->category_code = $obj->category_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
$this->category_label = $label_category;
$this->severity_code = $obj->severity_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
$this->severity_label = $label_severity;
$this->datec = $this->db->jdate($obj->datec);
$this->date_read = $this->db->jdate($obj->date_read);
$this->date_close = $this->db->jdate($obj->date_close);
$this->tms = $this->db->jdate($obj->tms);
$this->fetch_optionals();
$this->db->free($resql);
return 1;
}
else
{
return 0;
}
} else {
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::fetch " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Load all objects in memory from database
*
* @param User $user User for action
* @param string $sortorder Sort order
* @param string $sortfield Sort field
* @param int $limit page number
* @param int $offset Offset for query
* @param int $arch archive or not (not used)
* @param array $filter Filter for query
* output
* @return int <0 if KO, >0 if OK
*/
public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '')
{
global $langs;
$extrafields = new ExtraFields($this->db);
// fetch optionals attributes and labels
$extralabels = $extrafields->fetch_name_optionals_label($this->element);
$sql = "SELECT";
$sql .= " t.rowid,";
$sql .= " t.ref,";
$sql .= " t.track_id,";
$sql .= " t.fk_soc,";
$sql .= " t.fk_project,";
$sql .= " t.origin_email,";
$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,";
$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,";
$sql .= " t.subject,";
$sql .= " t.message,";
$sql .= " t.fk_statut,";
$sql .= " t.resolution,";
$sql .= " t.progress,";
$sql .= " t.timing,";
$sql .= " t.type_code,";
$sql .= " t.category_code,";
$sql .= " t.severity_code,";
$sql .= " t.datec,";
$sql .= " t.date_read,";
$sql .= " t.date_close,";
$sql .= " t.tms";
$sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
// Add fields for extrafields
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
$sql .= ($extrafields->attributes[$this->table_element]['type'][$key] != 'separate' ? ",ef." . $key . ' as options_' . $key : '');
}
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "societe as s ON s.rowid=t.fk_soc";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as uc ON uc.rowid=t.fk_user_create";
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as ua ON ua.rowid=t.fk_user_assign";
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "ticket_extrafields as ef on (t.rowid = ef.fk_object)";
}
if (!$user->rights->societe->client->voir && !$user->socid) {
$sql .= ", " . MAIN_DB_PREFIX . "societe_commerciaux as sc";
}
$sql .= " WHERE t.entity IN (" . getEntity('ticket') . ")";
// Manage filter
if (!empty($filter)) {
foreach ($filter as $key => $value) {
if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year
$sql .= ' AND ' . $key . ' = \'' . $value . '\'';
} elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code') || ($key == 't.fk_soc')) {
$sql .= " AND " . $key . " = '" . $this->db->escape($value) ."'";
} elseif ($key == 't.fk_statut') {
if (is_array($value) && count($value) > 0) {
$sql .= 'AND ' . $key . ' IN (' . implode(',', $value) . ')';
} else {
$sql .= ' AND ' . $key . ' = ' . $this->db->escape($value);
}
} else {
$sql .= ' AND ' . $key . ' LIKE \'%' . $value . '%\'';
}
}
}
if (!$user->rights->societe->client->voir && !$user->socid) {
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user->id;
} elseif ($user->socid) {
$sql .= " AND t.fk_soc = " . $user->socid;
}
$sql .= " ORDER BY " . $sortfield . ' ' . $sortorder;
if (!empty($limit)) {
$sql .= ' ' . $this->db->plimit($limit + 1, $offset);
}
dol_syslog(get_class($this) . "::fetch_all sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$this->lines = array();
$num = $this->db->num_rows($resql);
$i = 0;
if ($num) {
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$line = new TicketsLine();
$line->rowid = $obj->rowid;
$line->ref = $obj->ref;
$line->track_id = $obj->track_id;
$line->fk_soc = $obj->fk_soc;
$line->fk_project = $obj->fk_project;
$line->origin_email = $obj->origin_email;
$line->fk_user_create = $obj->fk_user_create;
$line->user_create_lastname = $obj->user_create_lastname;
$line->user_create_firstname = $obj->user_create_firstname;
$line->fk_user_assign = $obj->fk_user_assign;
$line->user_assign_lastname = $obj->user_assign_lastname;
$line->user_assign_firstname = $obj->user_assign_firstname;
$line->subject = $obj->subject;
$line->message = $obj->message;
$line->fk_statut = $obj->fk_statut;
$line->resolution = $obj->resolution;
$line->progress = $obj->progress;
$line->timing = $obj->timing;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
$line->type_label = $label_type;
$this->category_code = $obj->category_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
$line->category_label = $label_category;
$this->severity_code = $obj->severity_code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
$line->severity_label = $label_severity;
$line->datec = $this->db->jdate($obj->datec);
$line->date_read = $this->db->jdate($obj->date_read);
$line->date_close = $this->db->jdate($obj->date_close);
// Extra fields
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
$tmpkey = 'options_' . $key;
$line->{$tmpkey} = $obj->$tmpkey;
}
}
$this->lines[$i] = $line;
$i++;
}
}
$this->db->free($resql);
return $num;
} else {
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::fetch_all " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Update object into database
*
* @param User $user User that modifies
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, >0 if OK
*/
public function update($user = 0, $notrigger = 0)
{
global $conf, $langs, $hookmanager;
$error = 0;
// Clean parameters
if (isset($this->ref)) {
$this->ref = trim($this->ref);
}
if (isset($this->track_id)) {
$this->track_id = trim($this->track_id);
}
if (isset($this->fk_soc)) {
$this->fk_soc = trim($this->fk_soc);
}
if (isset($this->fk_project)) {
$this->fk_project = trim($this->fk_project);
}
if (isset($this->origin_email)) {
$this->origin_email = trim($this->origin_email);
}
if (isset($this->fk_user_create)) {
$this->fk_user_create = trim($this->fk_user_create);
}
if (isset($this->fk_user_assign)) {
$this->fk_user_assign = trim($this->fk_user_assign);
}
if (isset($this->subject)) {
$this->subject = trim($this->subject);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
if (isset($this->fk_statut)) {
$this->fk_statut = trim($this->fk_statut);
}
if (isset($this->resolution)) {
$this->resolution = trim($this->resolution);
}
if (isset($this->progress)) {
$this->progress = trim($this->progress);
}
if (isset($this->timing)) {
$this->timing = trim($this->timing);
}
if (isset($this->type_code)) {
$this->timing = trim($this->type_code);
}
if (isset($this->category_code)) {
$this->timing = trim($this->category_code);
}
if (isset($this->severity_code)) {
$this->timing = trim($this->severity_code);
}
// Check parameters
// Put here code to add a control on parameters values
// Update request
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket SET";
$sql .= " ref=" . (isset($this->ref) ? "'" . $this->db->escape($this->ref) . "'" : "") . ",";
$sql .= " track_id=" . (isset($this->track_id) ? "'" . $this->db->escape($this->track_id) . "'" : "null") . ",";
$sql .= " fk_soc=" . (isset($this->fk_soc) ? "'" . $this->db->escape($this->fk_soc) . "'" : "null") . ",";
$sql .= " fk_project=" . (isset($this->fk_project) ? "'" . $this->db->escape($this->fk_project) . "'" : "null") . ",";
$sql .= " origin_email=" . (isset($this->origin_email) ? "'" . $this->db->escape($this->origin_email) . "'" : "null") . ",";
$sql .= " fk_user_create=" . (isset($this->fk_user_create) ? $this->fk_user_create : "null") . ",";
$sql .= " fk_user_assign=" . (isset($this->fk_user_assign) ? $this->fk_user_assign : "null") . ",";
$sql .= " subject=" . (isset($this->subject) ? "'" . $this->db->escape($this->subject) . "'" : "null") . ",";
$sql .= " message=" . (isset($this->message) ? "'" . $this->db->escape($this->message) . "'" : "null") . ",";
$sql .= " fk_statut=" . (isset($this->fk_statut) ? $this->fk_statut : "null") . ",";
$sql .= " resolution=" . (isset($this->resolution) ? $this->resolution : "null") . ",";
$sql .= " progress=" . (isset($this->progress) ? "'" . $this->db->escape($this->progress) . "'" : "null") . ",";
$sql .= " timing=" . (isset($this->timing) ? "'" . $this->db->escape($this->timing) . "'" : "null") . ",";
$sql .= " type_code=" . (isset($this->type_code) ? "'" . $this->db->escape($this->type_code) . "'" : "null") . ",";
$sql .= " category_code=" . (isset($this->category_code) ? "'" . $this->db->escape($this->category_code) . "'" : "null") . ",";
$sql .= " severity_code=" . (isset($this->severity_code) ? "'" . $this->db->escape($this->severity_code) . "'" : "null") . ",";
$sql .= " datec=" . (dol_strlen($this->datec) != 0 ? "'" . $this->db->idate($this->datec) . "'" : 'null') . ",";
$sql .= " date_read=" . (dol_strlen($this->date_read) != 0 ? "'" . $this->db->idate($this->date_read) . "'" : 'null') . ",";
$sql .= " date_close=" . (dol_strlen($this->date_close) != 0 ? "'" . $this->db->idate($this->date_close) . "'" : 'null') . "";
$sql .= " WHERE rowid=" . $this->id;
$this->db->begin();
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
if (! $error) {
// Update extrafields
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
$result = $this->insertExtraFields();
if ($result < 0) {
$error++;
}
}
}
if (! $error && ! $notrigger) {
// Call trigger
$result=$this->call_trigger('TICKET_MODIFY', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::update " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Delete object in database
*
* @param User $user User that deletes
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, >0 if OK
*/
public function delete($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
$this->db->begin();
if (!$error) {
if (!$notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_DELETE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
}
if (!$error) {
// Delete linked contacts
$res = $this->delete_linked_contact();
if ($res < 0) {
dol_syslog(get_class($this) . "::delete error", LOG_ERR);
$error++;
}
}
if (!$error) {
// Delete linked object
$res = $this->deleteObjectLinked();
if ($res < 0) $error++;
}
if (!$error) {
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket_logs";
$sql .= " WHERE fk_track_id = '" . $this->db->escape($this->track_id) . "'";
$resql = $this->db->query($sql);
}
if (!$error) {
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket_msg";
$sql .= " WHERE fk_track_id = '" . $this->db->escape($this->track_id) . "'";
$resql = $this->db->query($sql);
}
// Removed extrafields
if (!$error) {
$result = $this->deleteExtraFields();
if ($result < 0) {
$error++;
dol_syslog(get_class($this) . "::delete error -3 " . $this->error, LOG_ERR);
}
}
if (!$error) {
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket";
$sql .= " WHERE rowid=" . $this->id;
dol_syslog(get_class($this) . "::delete sql=" . $sql);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::delete " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Load an object from its id and create a new one in database
*
* @param int $fromid Id of object to clone
* @return int New id of clone
*/
public function createFromClone($fromid)
{
global $user, $langs;
$error = 0;
$object = new Ticket($this->db);
$this->db->begin();
// Load source object
$object->fetch($fromid);
$object->id = 0;
$object->statut = 0;
// Clear fields
// ...
// Create clone
$result = $object->create($user);
// Other options
if ($result < 0) {
$this->error = $object->error;
$error++;
}
if (!$error) {
}
// End
if (!$error) {
$this->db->commit();
return $object->id;
} else {
$this->db->rollback();
return -1;
}
}
/**
* Initialise object with example values
* Id must be 0 if object instance is a specimen
*
* @return void
*/
public function initAsSpecimen()
{
$this->id = 0;
$this->ref = 'TI0501-001';
$this->track_id = 'XXXXaaaa';
$this->origin_email = 'email@email.com';
$this->fk_project = '1';
$this->fk_user_create = '1';
$this->fk_user_assign = '1';
$this->subject = 'Subject of ticket';
$this->message = 'Message of ticket';
$this->fk_statut = '0';
$this->resolution = '1';
$this->progress = '10';
$this->timing = '30';
$this->type_code = 'TYPECODE';
$this->category_code = 'CATEGORYCODE';
$this->severity_code = 'SEVERITYCODE';
$this->datec = '';
$this->date_read = '';
$this->date_close = '';
$this->tms = '';
}
public function printSelectStatus($selected = "")
{
print Form::selectarray('search_fk_statut', $this->statuts_short, $selected, $show_empty = 1, $key_in_label = 0, $value_as_key = 0, $option = '', $translate = 1, $maxlen = 0, $disabled = 0, $sort = '', $morecss = '');
}
/**
* Charge dans cache la liste des types de tickets (paramétrable dans dictionnaire)
*
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
*/
public function loadCacheTypesTickets()
{
global $langs;
if (! empty($this->cache_types_tickets) && count($this->cache_types_tickets)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, code, label, use_default, pos, description";
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_type";
$sql .= " WHERE active > 0";
$sql .= " ORDER BY pos";
dol_syslog(get_class($this) . "::load_cache_type_tickets sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ($langs->trans("TicketTypeShort" . $obj->code) != ("TicketTypeShort" . $obj->code) ? $langs->trans("TicketTypeShort" . $obj->code) : ($obj->label != '-' ? $obj->label : ''));
$this->cache_types_tickets[$obj->rowid]['code'] = $obj->code;
$this->cache_types_tickets[$obj->rowid]['label'] = $label;
$this->cache_types_tickets[$obj->rowid]['use_default'] = $obj->use_default;
$this->cache_types_tickets[$obj->rowid]['pos'] = $obj->pos;
$i++;
}
return $num;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Charge dans cache la liste des catégories de tickets (paramétrable dans dictionnaire)
*
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
*/
public function loadCacheCategoriesTickets()
{
global $langs;
if (! empty($this->cache_category_ticket) && count($this->cache_category_tickets)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, code, label, use_default, pos, description";
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_category";
$sql .= " WHERE active > 0";
$sql .= " ORDER BY pos";
dol_syslog(get_class($this) . "::load_cache_categories_tickets sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_category_tickets[$obj->rowid]['code'] = $obj->code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ($langs->trans("TicketCategoryShort" . $obj->code) != ("TicketCategoryShort" . $obj->code) ? $langs->trans("TicketCategoryShort" . $obj->code) : ($obj->label != '-' ? $obj->label : ''));
$this->cache_category_tickets[$obj->rowid]['label'] = $label;
$this->cache_category_tickets[$obj->rowid]['use_default'] = $obj->use_default;
$this->cache_category_tickets[$obj->rowid]['pos'] = $obj->pos;
$i++;
}
return $num;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire)
*
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
*/
public function loadCacheSeveritiesTickets()
{
global $langs;
if (! empty($this->cache_severity_tickets) && count($this->cache_severity_tickets)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, code, label, use_default, pos, description";
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_severity";
$sql .= " WHERE active > 0";
$sql .= " ORDER BY pos";
dol_syslog(get_class($this) . "::loadCacheSeveritiesTickets sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_severity_tickets[$obj->rowid]['code'] = $obj->code;
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
$label = ($langs->trans("TicketSeverityShort" . $obj->code) != ("TicketSeverityShort" . $obj->code) ? $langs->trans("TicketSeverityShort" . $obj->code) : ($obj->label != '-' ? $obj->label : ''));
$this->cache_severity_tickets[$obj->rowid]['label'] = $label;
$this->cache_severity_tickets[$obj->rowid]['use_default'] = $obj->use_default;
$this->cache_severity_tickets[$obj->rowid]['pos'] = $obj->pos;
$i++;
}
return $num;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Return status label of object
*
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto
* @return string Label
*/
public function getLibStatut($mode = 0)
{
return $this->libStatut($this->fk_statut, $mode);
}
/**
* Return status label of object
*
* @param string $statut id statut
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto
* @return string Label
*/
function LibStatut($statut, $mode = 0)
{
global $langs;
if ($mode == 0) {
return $langs->trans($this->statuts[$statut]);
}
if ($mode == 1) {
return $langs->trans($this->statuts_short[$statut]);
}
if ($mode == 2) {
if ($statut == 0) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 1) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 3) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 4) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 5) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 6) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 8) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 9) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
}
if ($mode == 3) {
if ($statut == 0) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket');
}
if ($statut == 1) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket');
}
if ($statut == 3) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket');
}
if ($statut == 4) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket');
}
if ($statut == 5) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket');
}
if ($statut == 6) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket');
}
if ($statut == 8) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket');
}
if ($statut == 9) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket');
}
}
if ($mode == 4) {
if ($statut == 0) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 1) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 3) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 4) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 5) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 6) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 8) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
if ($statut == 9) {
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
}
}
if ($mode == 5) {
if ($statut == 0) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket');
}
if ($statut == 1) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket');
}
if ($statut == 3) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket');
}
if ($statut == 4) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket');
}
if ($statut == 5) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket');
}
if ($statut == 6) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket');
}
if ($statut == 8) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket');
}
if ($statut == 9) {
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket');
}
}
}
/**
* Return a link to the object card (with optionaly the picto)
*
* @param int $withpicto Include picto in link (0=No picto, 1=Include picto into link, 2=Only picto)
* @param string $option On what the link point to ('nolink', ...)
* @param int $notooltip 1=Disable tooltip
* @param string $morecss Add more css on link
* @param int $save_lastsearch_value -1=Auto, 0=No save of lastsearch_values when clicking, 1=Save lastsearch_values whenclicking
* @return string String with URL
*/
function getNomUrl($withpicto=0, $option='', $notooltip=0, $morecss='', $save_lastsearch_value=-1)
{
global $db, $conf, $langs;
global $dolibarr_main_authentication, $dolibarr_main_demo;
global $menumanager;
if (! empty($conf->dol_no_mouse_hover)) $notooltip=1; // Force disable tooltips
$result = '';
$companylink = '';
$label = '<u>' . $langs->trans("ShowTicket") . '</u>';
$label.= '<br>';
$label.= '<b>' . $langs->trans('Ref') . ':</b> ' . $this->ref.'<br>';
$label.= '<b>' . $langs->trans('TicketTrackId') . ':</b> ' . $this->track_id.'<br>';
$label.= '<b>' . $langs->trans('Subject') . ':</b> ' . $this->subject;
$url = dol_buildpath('/ticket/card.php',1).'?id='.$this->id;
if ($option != 'nolink')
{
// Add param to save lastsearch_values or not
$add_save_lastsearch_values=($save_lastsearch_value == 1 ? 1 : 0);
if ($save_lastsearch_value == -1 && preg_match('/list\.php/',$_SERVER["PHP_SELF"])) $add_save_lastsearch_values=1;
if ($add_save_lastsearch_values) $url.='&save_lastsearch_values=1';
}
$linkclose='';
if (empty($notooltip))
{
if (! empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER))
{
$label=$langs->trans("ShowTicket");
$linkclose.=' alt="'.dol_escape_htmltag($label, 1).'"';
}
$linkclose.=' title="'.dol_escape_htmltag($label, 1).'"';
$linkclose.=' class="classfortooltip'.($morecss?' '.$morecss:'').'"';
}
else $linkclose = ($morecss?' class="'.$morecss.'"':'');
$linkstart = '<a href="'.$url.'"';
$linkstart.=$linkclose.'>';
$linkend='</a>';
$result .= $linkstart;
if ($withpicto) $result.=img_object(($notooltip?'':$label), ($this->picto?$this->picto:'generic'), ($notooltip?(($withpicto != 2) ? 'class="paddingright"' : ''):'class="'.(($withpicto != 2) ? 'paddingright ' : '').'classfortooltip"'), 0, 0, $notooltip?0:1);
if ($withpicto != 2) $result.= $this->ref;
$result .= $linkend;
//if ($withpicto != 2) $result.=(($addlabel && $this->label) ? $sep . dol_trunc($this->label, ($addlabel > 1 ? $addlabel : 0)) : '');
return $result;
}
/**
* Mark a message as read
*
* @param User $user Object user
* @param int $notrigger No trigger
* @return int <0 if KO, >0 if OK
*/
public function markAsRead($user, $notrigger = 0)
{
global $conf, $langs;
if ($this->statut != 9) { // no closed
$this->db->begin();
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
$sql .= " SET fk_statut = 1, date_read='" . $this->db->idate(dol_now()) . "'";
$sql .= " WHERE rowid = " . $this->id;
dol_syslog(get_class($this) . "::markAsRead sql=" . $sql);
$resql = $this->db->query($sql);
if ($resql) {
if (!$error && !$notrigger) {
// Call trigger
$result=$this->call_trigger('TICKET_MARK_READ', $user);
if ($result < 0) {
$error++;
}
// End call triggers
}
if (!$error) {
$this->db->commit();
return 1;
} else {
$this->db->rollback();
$this->error = join(',', $this->errors);
dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR);
return -1;
}
} else {
$this->db->rollback();
$this->error = $this->db->lasterror();
dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR);
return -1;
}
}
}
/**
* Mark a message as read
*
* @param User $user Object user
* @param int $id_assign_user ID of user assigned
* @param int $notrigger Disable trigger
* @return int <0 if KO, 0=Nothing done, >0 if OK
*/
public function assignUser($user, $id_assign_user, $notrigger = 0)
{
global $conf, $langs;
$this->db->begin();
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
if ($id_assign_user > 0)
{
$sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut=4";
}
else
{
$sql .= " SET fk_user_assign=null, fk_statut=1";
}
$sql .= " WHERE rowid = " . $this->id;
dol_syslog(get_class($this) . "::assignUser sql=" . $sql);
$resql = $this->db->query($sql);
if ($resql) {
$this->fk_user_assign = $id_assign_user; // May be used by trigger
if (! $notrigger) {
// Call trigger
$result = $this->call_trigger('TICKET_ASSIGNED', $user);
if ($result < 0) {
$error ++;
}
// End call triggers
}
if (! $error) {
$this->db->commit();
return 1;
} else {
$this->db->rollback();
$this->error = join(',', $this->errors);
dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR);
return - 1;
}
} else {
$this->db->rollback();
$this->error = $this->db->lasterror();
dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR);
return - 1;
}
return 0;
}
/**
* Create log for the ticket
* 1- create entry into database for message storage
* 2- if trigger, send an email to ticket contacts
*
* @param User $user User that create
* @param string $message Log message
* @param int $noemail 0=send email after, 1=disable emails
* @return int <0 if KO, >0 if OK
*/
public function createTicketLog(User $user, $message, $noemail = 0)
{
global $conf, $langs;
$this->db->begin();
// Clean parameters
$this->message = trim($this->message);
// Check parameters
if (!$message) {
$this->error = 'ErrorBadValueForParameter';
return -1;
}
// Insert request
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket_logs(";
$sql .= "entity,";
$sql .= "datec,";
$sql .= "fk_track_id,";
$sql .= "fk_user_create,";
$sql .= "message";
$sql .= ") VALUES (";
$sql .= " " . $conf->entity . ",";
$sql .= " '" . $this->db->idate(dol_now()) . "',";
$sql .= " '" . $this->db->escape($this->track_id) . "',";
$sql .= " " . ($user->id > 0 ? $user->id : 'NULL') . ",";
$sql .= " '" . $this->db->escape($message) . "'";
$sql .= ")";
dol_syslog(get_class($this) . "::create_ticket_log sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
if ($conf->global->TICKET_ACTIVATE_LOG_BY_EMAIL && !$noemail) {
$this->sendLogByEmail($user, $message);
}
if (!$error) {
$this->db->commit();
return 1;
}
} else {
$this->db->rollback();
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::create_ticket_log " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Send notification of changes by email
*
* @param User $user User that create
* @param string $message Log message
* @return int <0 if KO, >0 if OK (number of emails sent)
*/
private function sendLogByEmail($user, $message)
{
global $conf, $langs;
$nb_sent = 0;
$langs->load('ticket');
// Retrieve email of all contacts (internal and external)
$contacts = $this->listeContact(-1, 'internal');
$contacts = array_merge($contacts, $this->listeContact(-1, 'external'));
/* If origin_email and no socid, we add email to the list * */
if (!empty($this->origin_email) && empty($this->fk_soc)) {
$array_ext = array(array('firstname' => '', 'lastname' => '', 'email' => $this->origin_email, 'libelle' => $langs->transnoentities('TicketEmailOriginIssuer'), 'socid' => "-1"));
$contacts = array_merge($contacts, $array_ext);
}
if (!empty($this->fk_soc)) {
$this->fetch_thirdparty($this->fk_soc);
$array_company = array(array('firstname' => '', 'lastname' => $this->client->name, 'email' => $this->client->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $this->client->id));
$contacts = array_merge($contacts, $array_company);
}
// foreach contact send email with notification message
if (count($contacts) > 0) {
foreach ($contacts as $key => $info_sendto) {
$message = '';
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNotificationEmailSubject', $this->track_id);
$message .= $langs->transnoentities('TicketNotificationEmailBody', $this->track_id) . "\n\n";
$message .= $langs->transnoentities('Title') . ' : ' . $this->subject . "\n";
$recipient_name = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1');
$recipient = (!empty($recipient_name) ? $recipient_name : $info_sendto['email']) . ' (' . strtolower($info_sendto['libelle']) . ')';
$message .= $langs->transnoentities('TicketNotificationRecipient') . ' : ' . $recipient . "\n";
$message .= "\n";
$message .= '* ' . $langs->transnoentities('TicketNotificationLogMessage') . ' *' . "\n";
$message .= dol_html_entity_decode($log_message, ENT_QUOTES) . "\n";
if ($info_sendto['source'] == 'internal') {
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $this->track_id;
$message .= "\n" . $langs->transnoentities('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $this->track_id . '</a>' . "\n";
} else {
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $this->track_id;
$message .= "\n" . $langs->transnoentities('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $this->track_id . '</a>' . "\n";
}
$message .= "\n";
$message .= $langs->transnoentities('TicketEmailPleaseDoNotReplyToThisEmail') . "\n";
$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>';
$replyto = $from;
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
$message = dol_nl2br($message);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $info_sendto['email'], $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, 0);
if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
if ($result > 0) {
$nb_sent++;
}
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
setEventMessages($langs->trans('TicketNotificationNumberEmailSent', $nb_sent), null, 'mesgs');
}
return $nb_sent;
}
/**
* Charge la liste des actions sur le ticket
*
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
*/
public function loadCacheLogsTicket()
{
global $langs;
if (is_array($this->cache_logs_ticket) && count($this->cache_logs_ticket)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, fk_user_create, datec, message";
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket_logs";
$sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'";
$sql .= " ORDER BY datec DESC";
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_logs_ticket[$i]['id'] = $obj->rowid;
$this->cache_logs_ticket[$i]['fk_user_create'] = $obj->fk_user_create;
$this->cache_logs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
$this->cache_logs_ticket[$i]['message'] = $obj->message;
$i++;
}
return $num;
} else {
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::loadCacheLogsTicket " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Add message into database
*
* @param User $user User that creates
* @param int $notrigger 0=launch triggers after, 1=disable triggers
* @return int <0 if KO, Id of created object if OK
*/
public function createTicketMessage($user, $notrigger = 0)
{
global $conf, $langs;
$error = 0;
// Clean parameters
if (isset($this->fk_track_id)) {
$this->fk_track_id = trim($this->fk_track_id);
}
if (isset($this->message)) {
$this->message = trim($this->message);
}
// Insert request
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket_msg(";
$sql .= "fk_track_id,";
$sql .= "fk_user_action,";
$sql .= "datec,";
$sql .= "message,";
$sql .= "private";
$sql .= ") VALUES (";
$sql .= " " . (!isset($this->fk_track_id) ? "'" . $this->db->escape($this->track_id) . "'" : "'" . $this->db->escape($this->fk_track_id) . "'") . ",";
$sql .= " " . ($this->fk_user_action > 0 ? $this->fk_user_action : $user->id) . ",";
$sql .= " '" . $this->db->idate(dol_now()) . "',";
$sql .= " " . (!isset($this->message) ? 'NULL' : "'" . $this->db->escape($this->message) . "'") . ",";
$sql .= " " . (empty($this->private) ? '0' : "'" . $this->db->escape($this->private) . "'") . "";
$sql .= ")";
$this->db->begin();
dol_syslog(get_class($this) . "::create_ticket_message sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if (!$resql) {
$error++;
$this->errors[] = "Error " . $this->db->lasterror();
}
if (!$error) {
if (!$notrigger) {
// Uncomment this and change MYOBJECT to your own tag if you
// want this action calls a trigger.
//// Call triggers
//include_once DOL_DOCUMENT_ROOT . '/core/class/interfaces.class.php';
//$interface=new Interfaces($this->db);
//$result=$interface->run_triggers('MYOBJECT_CREATE',$this,$user,$langs,$conf);
//if ($result < 0) { $error++; $this->errors=$interface->errors; }
//// End call triggers
}
}
// Commit or rollback
if ($error) {
foreach ($this->errors as $errmsg) {
dol_syslog(get_class($this) . "::create_ticket_message " . $errmsg, LOG_ERR);
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
}
$this->db->rollback();
return -1 * $error;
} else {
$this->db->commit();
return 1;
}
}
/**
* Charge la liste des messages sur le ticket
*
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
*/
public function loadCacheMsgsTicket()
{
global $langs;
if (is_array($this->cache_msgs_ticket) && count($this->cache_msgs_ticket)) {
return 0;
}
// Cache deja charge
$sql = "SELECT rowid, fk_user_action, datec, message, private";
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket_msg";
$sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'";
$sql .= " ORDER BY datec DESC";
dol_syslog(get_class($this) . "::load_cache_actions_ticket sql=" . $sql, LOG_DEBUG);
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
$this->cache_msgs_ticket[$i]['id'] = $obj->rowid;
$this->cache_msgs_ticket[$i]['fk_user_action'] = $obj->fk_user_action;
$this->cache_msgs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
$this->cache_msgs_ticket[$i]['message'] = $obj->message;
$this->cache_msgs_ticket[$i]['private'] = $obj->private;
$i++;
}
return $num;
} else {
$this->error = "Error " . $this->db->lasterror();
dol_syslog(get_class($this) . "::load_cache_actions_ticket " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Close a ticket
*
* @return int <0 if KO, >0 if OK
*/
public function close()
{
global $conf, $user, $langs;
if ($this->fk_statut != 9) { // not closed
$this->db->begin();
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
$sql .= " SET fk_statut=8, progress=100, date_close='" . $this->db->idate(dol_now()) . "'";
$sql .= " WHERE rowid = " . $this->id;
dol_syslog(get_class($this) . "::close sql=" . $sql);
$resql = $this->db->query($sql);
if ($resql) {
$error = 0;
// Valid and close fichinter linked
$this->fetchObjectLinked($this->id, $this->element, null, 'fichinter');
if ($this->linkedObjectsIds)
{
foreach ($this->linkedObjectsIds['fichinter'] as $fichinter_id) {
$fichinter = new Fichinter($this->db);
$fichinter->fetch($fichinter_id);
if($fichinter->statut == 0) {
$result = $fichinter->setValid($user);
if (!$result) {
$this->errors[] = $fichinter->error;
$error++;
}
}
if ($fichinter->statut < 3) {
$result = $fichinter->setStatut(3);
if (!$result) {
$this->errors[] = $fichinter->error;
$error++;
}
}
}
}
// Call trigger
$result=$this->call_trigger('TICKET_CLOSE', $user);
if ($result < 0) {
$error++;
}
// End call triggers
if (!$error) {
$this->db->commit();
return 1;
} else {
$this->db->rollback();
$this->error = join(',', $this->errors);
dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR);
return -1;
}
} else {
$this->db->rollback();
$this->error = $this->db->lasterror();
dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR);
return -1;
}
}
}
/**
* Search and fetch thirparties by email
*
* @param string $email Email
* @param int $type Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier)
* @param array $filters Array of couple field name/value to filter the companies with the same name
* @param string $clause Clause for filters
* @return array Array of thirdparties object
*/
public function searchSocidByEmail($email, $type = '0', $filters = array(), $clause = 'AND')
{
$thirdparties = array();
// Generation requete recherche
$sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "societe";
$sql .= " WHERE entity IN (" . getEntity('ticket', 1) . ")";
if (!empty($type)) {
if ($type == 1 || $type == 2) {
$sql .= " AND client = " . $type;
} elseif ($type == 3) {
$sql .= " AND fournisseur = 1";
}
}
if (!empty($email)) {
if (!$exact) {
if (preg_match('/^([\*])?[^*]+([\*])?$/', $email, $regs) && count($regs) > 1) {
$email = str_replace('*', '%', $email);
} else {
$email = '%' . $email . '%';
}
}
$sql .= " AND ";
if (is_array($filters) && !empty($filters)) {
$sql .= "(";
}
if (!$case) {
$sql .= "email LIKE '" . $this->db->escape($email) . "'";
} else {
$sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'";
}
}
if (is_array($filters) && !empty($filters)) {
foreach ($filters as $field => $value) {
$sql .= " " . $clause . " " . $field . " LIKE BINARY '" . $this->db->escape($value) . "'";
}
if (!empty($email)) {
$sql .= ")";
}
}
$res = $this->db->query($sql);
if ($res) {
while ($rec = $this->db->fetch_array($res)) {
$soc = new Societe($this->db);
$soc->fetch($rec['rowid']);
$thirdparties[] = $soc;
}
return $thirdparties;
} else {
$this->error = $this->db->error() . ' sql=' . $sql;
dol_syslog(get_class($this) . "::searchSocidByEmail " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Search and fetch contacts by email
*
* @param string $email Email
* @param array $socid Limit to a thirdparty
* @param string $case Respect case
* @return array Array of contacts object
*/
public function searchContactByEmail($email, $socid = '', $case = '')
{
$contacts = array();
// Generation requete recherche
$sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "socpeople";
$sql .= " WHERE entity IN (" . getEntity('socpeople') . ")";
if (!empty($socid)) {
$sql .= " AND fk_soc='" . $this->db->escape($socid) . "'";
}
if (!empty($email)) {
$sql .= " AND ";
if (!$case) {
$sql .= "email LIKE '" . $this->db->escape($email) . "'";
} else {
$sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'";
}
}
$res = $this->db->query($sql);
if ($res) {
while ($rec = $this->db->fetch_array($res)) {
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
$contactstatic = new Contact($this->db);
$contactstatic->fetch($rec['rowid']);
$contacts[] = $contactstatic;
}
return $contacts;
} else {
$this->error = $this->db->error() . ' sql=' . $sql;
dol_syslog(get_class($this) . "::searchContactByEmail " . $this->error, LOG_ERR);
return -1;
}
}
/**
* Define parent commany of current ticket
*
* @param int $id Id of thirdparty to set or '' to remove
* @return int <0 if KO, >0 if OK
*/
public function setCustomer($id)
{
if ($this->id) {
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
$sql .= " SET fk_soc = " . ($id > 0 ? $id : "null");
$sql .= " WHERE rowid = " . $this->id;
dol_syslog(get_class($this) . '::setCustomer sql=' . $sql);
$resql = $this->db->query($sql);
if ($resql) {
return 1;
} else {
return -1;
}
} else {
return -1;
}
}
/**
* Define progression of current ticket
*
* @param int $percent Progression percent
* @return int <0 if KO, >0 if OK
*/
public function setProgression($percent)
{
if ($this->id) {
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
$sql .= " SET progress = " . ($percent > 0 ? $percent : "null");
$sql .= " WHERE rowid = " . $this->id;
dol_syslog(get_class($this) . '::set_progression sql=' . $sql);
$resql = $this->db->query($sql);
if ($resql) {
return 1;
} else {
return -1;
}
} else {
return -1;
}
}
/**
* Link element with a project
* Override core function because of key name 'fk_project' used for this module
*
* @param int $projectid Project id to link element to
* @return int <0 if KO, >0 if OK
*/
public function setProject($projectid)
{
if (!$this->table_element) {
dol_syslog(get_class($this) . "::setProject was called on objet with property table_element not defined", LOG_ERR);
return -1;
}
$sql = 'UPDATE ' . MAIN_DB_PREFIX . $this->table_element;
if ($projectid) {
$sql .= ' SET fk_project = ' . $projectid;
} else {
$sql .= ' SET fk_project = NULL';
}
$sql .= ' WHERE rowid = ' . $this->id;
dol_syslog(get_class($this) . "::setProject sql=" . $sql);
if ($this->db->query($sql)) {
$this->fk_project = $projectid;
return 1;
} else {
dol_print_error($this->db);
return -1;
}
}
/**
* Link element with a contract
*
* @param int $contractid Contract id to link element to
* @return int <0 if KO, >0 if OK
*/
public function setContract($contractid)
{
if (!$this->table_element) {
dol_syslog(get_class($this) . "::setContract was called on objet with property table_element not defined", LOG_ERR);
return -1;
}
$result = $this->add_object_linked('contrat', $contractid);
if ($result) {
$this->fk_contract = $contractid;
return 1;
} else {
dol_print_error($this->db);
return -1;
}
}
/* gestion des contacts d'un ticket */
/**
* Return id des contacts interne de suivi
*
* @return array Liste des id contacts suivi ticket
*/
public function getIdTicketInternalContact()
{
return $this->getIdContact('internal', 'SUPPORTTEC');
}
/**
* Retrieve informations about internal contacts
*
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
*/
public function getInfosTicketInternalContact()
{
return $this->listeContact(-1, 'internal');
}
/**
* Return id des contacts clients pour le suivi ticket
*
* @return array Liste des id contacts suivi ticket
*/
public function getIdTicketCustomerContact()
{
return $this->getIdContact('external', 'SUPPORTCLI');
}
/**
* Retrieve informations about external contacts
*
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
*/
public function getInfosTicketExternalContact()
{
return $this->listeContact(-1, 'external');
}
/**
* Return id des contacts clients des intervenants
*
* @return array Liste des id contacts intervenants
*/
public function getIdTicketInternalInvolvedContact()
{
return $this->getIdContact('internal', 'CONTRIBUTOR');
}
/**
* Return id des contacts clients des intervenants
*
* @return array Liste des id contacts intervenants
*/
public function getIdTicketCustomerInvolvedContact()
{
return $this->getIdContact('external', 'CONTRIBUTOR');
}
/**
* Return id of all contacts for ticket
*
* @return array Array of contacts for tickets
*/
public function getTicketAllContacts()
{
$array_contact = array();
$array_contact = $this->getIdTicketInternalContact($exclude_self);
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));
$array_contact = array_merge($array_contact, $this->getIdTicketInternalInvolvedContact($exclude_self));
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));
return $array_contact;
}
/**
* Return id of all contacts for ticket
*
* @return array Array of contacts
*/
public function getTicketAllCustomerContacts()
{
$array_contact = array();
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));
return $array_contact;
}
/**
* Send message
*
* @param string $subject Subject
* @param string $texte Message to send
* @return int <0 if KO, or number of changes if OK
*/
public function messageSend($subject, $texte)
{
global $conf, $langs, $mysoc, $dolibarr_main_url_root;
$langs->load("other");
dol_syslog(get_class($this) . "::message_send action=$action, socid=$socid, texte=$texte, objet_type=$objet_type, objet_id=$objet_id, file=$file");
$internal_contacts = $this->getIdContact('internal', 'SUPPORTTEC');
$external_contacts = $this->getIdContact('external', 'SUPPORTTEC');
if ($result) {
$num = $this->db->num_rows($result);
$i = 0;
while ($i < $num) { // For each notification couple defined (third party/actioncode)
$obj = $this->db->fetch_object($result);
$sendto = $obj->firstname . " " . $obj->lastname . " <" . $obj->email . ">";
$actiondefid = $obj->adid;
if (dol_strlen($sendto))
{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
$application = ($conf->global->MAIN_APPLICATION_TITLE ? $conf->global->MAIN_APPLICATION_TITLE : 'Dolibarr ERP/CRM');
$subject = '[' . $application . '] ' . $langs->transnoentitiesnoconv("DolibarrNotification");
$message = $langs->transnoentities("YouReceiveMailBecauseOfNotification", $application, $mysoc->name) . "\n";
$message .= $langs->transnoentities("YouReceiveMailBecauseOfNotification2", $application, $mysoc->name) . "\n";
$message .= "\n";
$message .= $texte;
// Add link
$link = '';
switch ($objet_type) {
case 'ficheinter':
$link = '/fichinter/card.php?id=' . $objet_id;
break;
case 'propal':
$link = '/comm/propal.php?id=' . $objet_id;
break;
case 'facture':
$link = '/compta/facture/card.php?facid=' . $objet_id;
break;
case 'order':
$link = '/commande/card.php?facid=' . $objet_id;
break;
case 'order_supplier':
$link = '/fourn/commande/card.php?facid=' . $objet_id;
break;
}
// Define $urlwithroot
$urlwithouturlroot = preg_replace('/' . preg_quote(DOL_URL_ROOT, '/') . '$/i', '', trim($dolibarr_main_url_root));
$urlwithroot = $urlwithouturlroot . DOL_URL_ROOT; // This is to use external domain name found into config file
//$urlwithroot=DOL_MAIN_URL_ROOT; // This is to use same domain name than current
if ($link) {
$message .= "\n" . $urlwithroot . $link;
}
$filename = basename($file);
$mimefile = dol_mimetype($file);
$msgishtml = 0;
$replyto = $conf->notification->email_from;
$message = dol_nl2br($message);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
$mailfile = new CMailFile(
$subject,
$sendto,
$replyto,
$message,
array($file),
array($mimefile),
array($filename[count($filename) - 1]),
'',
'',
0,
$msgishtml
);
if ($mailfile->sendfile()) {
$now = dol_now();
$sendto = htmlentities($sendto);
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "notify (daten, fk_action, fk_contact, objet_type, objet_id, email)";
$sql .= " VALUES ('" . $this->db->idate($now) . "', " . $actiondefid . ", " . $obj->cid . ", '" . $this->db->escape($objet_type) . "', " . $objet_id . ", '" . $this->db->escape($obj->email) . "')";
dol_syslog("Notify::send sql=" . $sql);
if (!$this->db->query($sql)) {
dol_print_error($this->db);
}
} else {
$this->error = $mailfile->error;
//dol_syslog("Notify::send ".$this->error, LOG_ERR);
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
$i++;
}
return $i;
} else {
$this->error = $this->db->error();
return -1;
}
}
/**
* Get array of all contacts for a ticket
* Override method of file commonobject.class.php to add phone number
*
* @param int $statut Status of lines to get (-1=all)
* @param string $source Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user)
* @param int $list 0:Return array contains all properties, 1:Return array contains just id
* @param string $code Filter on this code of contact type ('SHIPPING', 'BILLING', ...)
* @return array Array of contacts
*/
function listeContact($statut = -1, $source = 'external', $list = 0, $code = '')
{
global $langs;
$tab = array();
$sql = "SELECT ec.rowid, ec.statut as statuslink, ec.fk_socpeople as id, ec.fk_c_type_contact"; // This field contains id of llx_socpeople or id of llx_user
if ($source == 'internal') {
$sql .= ", '-1' as socid, t.statut as statuscontact";
}
if ($source == 'external' || $source == 'thirdparty') {
$sql .= ", t.fk_soc as socid, t.statut as statuscontact";
}
$sql .= ", t.civility, t.lastname as lastname, t.firstname, t.email";
if ($source == 'internal') {
$sql .= ", t.office_phone as phone, t.user_mobile as phone_mobile";
}
if ($source == 'external') {
$sql .= ", t.phone as phone, t.phone_mobile as phone_mobile, t.phone_perso as phone_perso";
}
$sql .= ", tc.source, tc.element, tc.code, tc.libelle";
$sql .= " FROM " . MAIN_DB_PREFIX . "c_type_contact tc";
$sql .= ", " . MAIN_DB_PREFIX . "element_contact ec";
if ($source == 'internal') {
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user t on ec.fk_socpeople = t.rowid";
}
if ($source == 'external' || $source == 'thirdparty') {
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "socpeople t on ec.fk_socpeople = t.rowid";
}
$sql .= " WHERE ec.element_id =" . $this->id;
$sql .= " AND ec.fk_c_type_contact=tc.rowid";
$sql .= " AND tc.element='" . $this->db->escape($this->element) . "'";
if ($source == 'internal') {
$sql .= " AND tc.source = 'internal'";
}
if ($source == 'external' || $source == 'thirdparty') {
$sql .= " AND tc.source = 'external'";
}
$sql .= " AND tc.active=1";
if ($statut >= 0) {
$sql .= " AND ec.statut = '" . $statut . "'";
}
$sql .= " ORDER BY t.lastname ASC";
$resql = $this->db->query($sql);
if ($resql) {
$num = $this->db->num_rows($resql);
$i = 0;
while ($i < $num) {
$obj = $this->db->fetch_object($resql);
if (!$list) {
$transkey = "TypeContact_" . $obj->element . "_" . $obj->source . "_" . $obj->code;
$libelle_type = ($langs->trans($transkey) != $transkey ? $langs->trans($transkey) : $obj->libelle);
$tab[$i] = array(
'source' => $obj->source,
'socid' => $obj->socid,
'id' => $obj->id,
'nom' => $obj->lastname, // For backward compatibility
'civility' => $obj->civility,
'lastname' => $obj->lastname,
'firstname' => $obj->firstname,
'email' => $obj->email,
'rowid' => $obj->rowid,
'code' => $obj->code,
'libelle' => $libelle_type,
'status' => $obj->statuslink,
'statuscontact'=>$obj->statuscontact,
'fk_c_type_contact' => $obj->fk_c_type_contact,
'phone' => $obj->phone,
'phone_mobile' => $obj->phone_mobile);
} else {
$tab[$i] = $obj->id;
}
$i++;
}
return $tab;
} else {
$this->error = $this->db->error();
dol_print_error($this->db);
return -1;
}
}
/**
* Get a default reference.
*
* @param Societe $thirdparty Thirdparty
* @return string Reference
*/
public function getDefaultRef($thirdparty = '')
{
global $conf;
$defaultref = '';
$modele = empty($conf->global->TICKETSUP_ADDON) ? 'mod_ticket_simple' : $conf->global->TICKETSUP_ADDON;
// Search template files
$file = '';
$classname = '';
$filefound = 0;
$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
foreach ($dirmodels as $reldir) {
$file = dol_buildpath($reldir . "core/modules/ticket/" . $modele . '.php', 0);
if (file_exists($file)) {
$filefound = 1;
$classname = $modele;
break;
}
}
if ($filefound) {
$result = dol_include_once($reldir . "core/modules/ticket/" . $modele . '.php');
$modTicket = new $classname;
$defaultref = $modTicket->getNextValue($thirdparty, $this);
}
if (is_numeric($defaultref) && $defaultref <= 0) {
$defaultref = '';
}
return $defaultref;
}
/**
* Return if at least one photo is available
*
* @param string $sdir Directory to scan
* @return boolean True if at least one photo is available, False if not
*/
function is_photo_available($sdir)
{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
global $conf;
$dir = $sdir . '/';
$nbphoto = 0;
$dir_osencoded = dol_osencode($dir);
if (file_exists($dir_osencoded)) {
$handle = opendir($dir_osencoded);
if (is_resource($handle)) {
while (($file = readdir($handle)) != false) {
if (!utf8_check($file)) {
$file = utf8_encode($file);
}
// To be sure data is stored in UTF8 in memory
if (dol_is_file($dir . $file)) {
return true;
}
}
}
}
return false;
}
}
/**
* Ticket line Class
*/
class TicketsLine
{
public $id;
/**
* @var string $ref Ticket reference
*/
public $ref;
/**
* Hash to identify ticket
*/
public $track_id;
/**
* Thirdparty ID
*/
public $fk_soc;
/**
* Project ID
*/
public $fk_project;
/**
* Person email who have create ticket
*/
public $origin_email;
/**
* User id who have create ticket
*/
public $fk_user_create;
/**
* User id who have ticket assigned
*/
public $fk_user_assign;
/**
* Ticket subject
*/
public $subject;
/**
* Ticket message
*/
public $message;
/**
* Ticket statut
*/
public $fk_statut;
/**
* State resolution
*/
public $resolution;
/**
* Progress in percent
*/
public $progress;
/**
* Duration for ticket
*/
public $timing;
/**
* Type code
*/
public $type_code;
/**
* Category code
*/
public $category_code;
/**
* Severity code
*/
public $severity_code;
/**
* Type label
*/
public $type_label;
/**
* Category label
*/
public $category_label;
/**
* Severity label
*/
public $severity_label;
/**
* Creation date
*/
public $datec = '';
/**
* Read date
*/
public $date_read = '';
/**
* Close ticket date
*/
public $date_close = '';
}
View Git Blame Copy Permalink