forked from Wavyzz/dolibarr
2601 lines
96 KiB
PHP
2601 lines
96 KiB
PHP
<?php
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/* Copyright (C) 2013-2018 Jean-François Ferry <hello@librethic.io>
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* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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/**
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* \file ticket/class/ticket.class.php
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* \ingroup ticket
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* \brief Class file for object ticket
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*/
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// Put here all includes required by your class file
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require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php";
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require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
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//require_once DOL_DOCUMENT_ROOT."/societe/class/societe.class.php";
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//require_once DOL_DOCUMENT_ROOT."/product/class/product.class.php";
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/**
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* Class to manage ticket
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*/
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class Ticket extends CommonObject
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{
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/**
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* @var string ID to identify managed object
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*/
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public $element = 'ticket';
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/**
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* @var string Name of table without prefix where object is stored
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*/
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public $table_element = 'ticket';
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/**
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* @var string Name of field for link to tickets
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*/
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public $fk_element='fk_ticket';
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/**
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* @var int Does ticketcore support multicompany module ? 0=No test on entity, 1=Test with field entity, 2=Test with link by societe
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*/
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public $ismultientitymanaged = 1;
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/**
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* @var int Does ticketcore support extrafields ? 0=No, 1=Yes
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*/
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public $isextrafieldmanaged = 1;
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/**
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* @var string String with name of icon for ticketcore. Must be the part after the 'object_' into object_ticketcore.png
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*/
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public $picto = 'ticket';
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/**
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* @var string Hash to identify ticket
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*/
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public $track_id;
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/**
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* @var int Thirdparty ID
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*/
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public $fk_soc;
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/**
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* @var int Project ID
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*/
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public $fk_project;
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/**
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* @var string Person email who have create ticket
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*/
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public $origin_email;
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/**
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* @var int User id who have create ticket
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*/
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public $fk_user_create;
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/**
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* @var int User id who have ticket assigned
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*/
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public $fk_user_assign;
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/**
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* var string Ticket subject
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*/
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public $subject;
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/**
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* @var string Ticket message
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*/
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public $message;
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/**
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* @var int Ticket statut
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*/
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public $fk_statut;
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/**
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* @var string State resolution
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*/
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public $resolution;
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/**
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* @var int Progress in percent
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*/
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public $progress;
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/**
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* @var int Duration for ticket
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*/
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public $timing;
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/**
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* @var string Type code
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*/
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public $type_code;
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/**
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* @var string Category code
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*/
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public $category_code;
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/**
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* @var string Severity code
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*/
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public $severity_code;
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/**
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* @var int Création date
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*/
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public $datec = '';
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/**
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* @var int Read date
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*/
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public $date_read = '';
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/**
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* @var int Close ticket date
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*/
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public $date_close = '';
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/**
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* @var array cache_types_tickets
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*/
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public $cache_types_tickets;
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/**
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* @var array tickets categories
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*/
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public $cache_category_tickets;
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/**
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* @var int Notify tiers at create
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*/
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public $notify_tiers_at_create;
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public $lines;
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/**
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* @var string Regex pour les images
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*/
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public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff';
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public $fields=array(
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'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"),
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'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1),
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'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>'aaa'),
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'track_id' => array('type'=>'varchar(255)', 'label'=>'TrackID', 'visible'=>0, 'enabled'=>1, 'position'=>11, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"),
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'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>15, 'notnull'=>1),
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'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>1, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"),
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'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
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'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
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'category_code' => array('type'=>'varchar(32)', 'label'=>'Category', 'visible'=>1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
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'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'),
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'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty"),
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'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-2, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1),
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'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToProject"),
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'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>510, 'notnull'=>1),
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'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>60, 'notnull'=>-1,),
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'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>1, 'enabled'=>1, 'position'=>41, 'notnull'=>-1, 'searchall'=>1, 'css'=>'right', 'help'=>""),
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'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'searchall'=>1, 'help'=>""),
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'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
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'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
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'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-2, 'enabled'=>1, 'position'=>500, 'notnull'=>1),
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'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-2, 'enabled'=>1, 'position'=>501, 'notnull'=>1),
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'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-2, 'enabled'=>1, 'position'=>550, 'notnull'=>1),
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'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted'))
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);
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/**
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* Status
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*/
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const STATUS_NOT_READ = 0;
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const STATUS_READ = 1;
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const STATUS_ANSWERED = 3;
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const STATUS_ASSIGNED = 4;
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const STATUS_IN_PROGRESS = 5;
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const STATUS_WAITING = 6;
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const STATUS_CLOSED = 8;
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const STATUS_CANCELED = 9;
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/**
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* Constructor
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*
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* @param DoliDb $db Database handler
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*/
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public function __construct($db)
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{
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$this->db = $db;
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$this->statuts_short = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
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$this->statuts = array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted');
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}
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/**
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* Check properties of ticket are ok (like ref, track_id, ...).
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* All properties must be already loaded on object (this->ref, this->track_id, ...).
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*
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* @return int 0 if OK, <0 if KO
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*/
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private function verify()
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{
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$this->errors = array();
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$result = 0;
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// Clean parameters
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if (isset($this->ref)) {
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$this->ref = trim($this->ref);
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}
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if (isset($this->track_id)) {
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$this->track_id = trim($this->track_id);
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}
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if (isset($this->fk_soc)) {
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$this->fk_soc = trim($this->fk_soc);
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}
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if (isset($this->fk_project)) {
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$this->fk_project = trim($this->fk_project);
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}
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if (isset($this->origin_email)) {
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$this->origin_email = trim($this->origin_email);
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}
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if (isset($this->fk_user_create)) {
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$this->fk_user_create = trim($this->fk_user_create);
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}
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if (isset($this->fk_user_assign)) {
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$this->fk_user_assign = trim($this->fk_user_assign);
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}
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if (isset($this->subject)) {
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$this->subject = trim($this->subject);
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}
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if (isset($this->message)) {
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$this->message = trim($this->message);
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}
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if (isset($this->fk_statut)) {
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$this->fk_statut = trim($this->fk_statut);
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}
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if (isset($this->resolution)) {
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$this->resolution = trim($this->resolution);
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}
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if (isset($this->progress)) {
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$this->progress = trim($this->progress);
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}
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if (isset($this->timing)) {
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$this->timing = trim($this->timing);
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}
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if (isset($this->type_code)) {
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$this->type_code = trim($this->type_code);
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}
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if (isset($this->category_code)) {
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$this->category_code = trim($this->category_code);
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}
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if (isset($this->severity_code)) {
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$this->severity_code = trim($this->severity_code);
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}
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if (empty($this->ref)) {
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$this->errors[] = 'ErrorBadRef';
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dol_syslog(get_class($this) . "::create error -1 ref null", LOG_ERR);
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$result = -1;
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}
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return $result;
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}
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/**
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* Create object into database
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*
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* @param User $user User that creates
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* @param int $notrigger 0=launch triggers after, 1=disable triggers
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* @return int <0 if KO, Id of created object if OK
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*/
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public function create($user, $notrigger = 0)
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{
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global $conf, $langs;
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$error = 0;
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$this->datec = dol_now();
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// Check more parameters
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// If error, this->errors[] is filled
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$result = $this->verify();
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if ($result >= 0) {
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// Insert request
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$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket(";
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$sql .= "ref,";
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$sql .= "track_id,";
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$sql .= "fk_soc,";
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$sql .= "fk_project,";
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$sql .= "origin_email,";
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$sql .= "fk_user_create,";
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$sql .= "fk_user_assign,";
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$sql .= "subject,";
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$sql .= "message,";
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$sql .= "fk_statut,";
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$sql .= "resolution,";
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$sql .= "progress,";
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$sql .= "timing,";
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$sql .= "type_code,";
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$sql .= "category_code,";
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$sql .= "severity_code,";
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$sql .= "datec,";
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$sql .= "date_read,";
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$sql .= "date_close,";
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$sql .= "entity,";
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$sql .= "notify_tiers_at_create";
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$sql .= ") VALUES (";
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$sql .= " " . (!isset($this->ref) ? '' : "'" . $this->db->escape($this->ref) . "'") . ",";
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$sql .= " " . (!isset($this->track_id) ? 'NULL' : "'" . $this->db->escape($this->track_id) . "'") . ",";
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$sql .= " " . ($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null") . ",";
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$sql .= " " . ($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null") . ",";
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$sql .= " " . (!isset($this->origin_email) ? 'NULL' : "'" . $this->db->escape($this->origin_email) . "'") . ",";
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$sql .= " " . ($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')) . ",";
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$sql .= " " . ($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL') . ",";
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$sql .= " " . (!isset($this->subject) ? 'NULL' : "'" . $this->db->escape($this->subject) . "'") . ",";
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$sql .= " " . (!isset($this->message) ? 'NULL' : "'" . $this->db->escape($this->message) . "'") . ",";
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$sql .= " " . (!isset($this->fk_statut) ? '0' : "'" . $this->db->escape($this->fk_statut) . "'") . ",";
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$sql .= " " . (!isset($this->resolution) ? 'NULL' : "'" . $this->db->escape($this->resolution) . "'") . ",";
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$sql .= " " . (!isset($this->progress) ? '0' : "'" . $this->db->escape($this->progress) . "'") . ",";
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$sql .= " " . (!isset($this->timing) ? 'NULL' : "'" . $this->db->escape($this->timing) . "'") . ",";
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$sql .= " " . (!isset($this->type_code) ? 'NULL' : "'" . $this->db->escape($this->type_code) . "'") . ",";
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$sql .= " " . (!isset($this->category_code) ? 'NULL' : "'" . $this->db->escape($this->category_code) . "'") . ",";
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$sql .= " " . (!isset($this->severity_code) ? 'NULL' : "'" . $this->db->escape($this->severity_code) . "'") . ",";
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$sql .= " " . (!isset($this->datec) || dol_strlen($this->datec) == 0 ? 'NULL' : "'" . $this->db->idate($this->datec) . "'") . ",";
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$sql .= " " . (!isset($this->date_read) || dol_strlen($this->date_read) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_read) . "'") . ",";
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$sql .= " " . (!isset($this->date_close) || dol_strlen($this->date_close) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_close) . "'") . "";
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$sql .= ", " . $conf->entity;
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$sql .= ", " . (!isset($this->notify_tiers_at_create) ? '1' : "'" . $this->db->escape($this->notify_tiers_at_create) . "'");
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$sql .= ")";
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$this->db->begin();
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dol_syslog(get_class($this) . "::create sql=" . $sql, LOG_DEBUG);
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$resql = $this->db->query($sql);
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if (!$resql) {
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$error++;
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$this->errors[] = "Error " . $this->db->lasterror();
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}
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if (!$error) {
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$this->id = $this->db->last_insert_id(MAIN_DB_PREFIX . "ticket");
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if (!$notrigger) {
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// Call trigger
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$result=$this->call_trigger('TICKET_CREATE', $user);
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if ($result < 0) {
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$error++;
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}
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// End call triggers
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}
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}
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//Update extrafield
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if (! $error) {
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if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
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$result = $this->insertExtraFields();
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if ($result < 0) {
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$error++;
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}
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}
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}
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// Commit or rollback
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if ($error) {
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foreach ($this->errors as $errmsg) {
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dol_syslog(get_class($this) . "::create " . $errmsg, LOG_ERR);
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$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
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}
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$this->db->rollback();
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return -1 * $error;
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} else {
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$this->db->commit();
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return $this->id;
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}
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} else {
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$this->db->rollback();
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dol_syslog(get_class($this) . "::Create fails verify " . join(',', $this->errors), LOG_WARNING);
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return -3;
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}
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}
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/**
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* Load object in memory from the database
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*
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* @param int $id Id object
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|
* @param string $ref Ref
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* @param string $track_id Track id, a hash like ref
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* @return int <0 if KO, >0 if OK
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*/
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public function fetch($id = '', $ref = '', $track_id = '')
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{
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global $langs;
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// Check parameters
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if (! $id && ! $track_id && ! $ref) {
|
|
$this->error = 'ErrorWrongParameters';
|
|
dol_print_error(get_class($this) . "::fetch " . $this->error);
|
|
return -1;
|
|
}
|
|
|
|
$sql = "SELECT";
|
|
$sql .= " t.rowid,";
|
|
$sql .= " t.ref,";
|
|
$sql .= " t.track_id,";
|
|
$sql .= " t.fk_soc,";
|
|
$sql .= " t.fk_project,";
|
|
$sql .= " t.origin_email,";
|
|
$sql .= " t.fk_user_create,";
|
|
$sql .= " t.fk_user_assign,";
|
|
$sql .= " t.subject,";
|
|
$sql .= " t.message,";
|
|
$sql .= " t.fk_statut,";
|
|
$sql .= " t.resolution,";
|
|
$sql .= " t.progress,";
|
|
$sql .= " t.timing,";
|
|
$sql .= " t.type_code,";
|
|
$sql .= " t.category_code,";
|
|
$sql .= " t.severity_code,";
|
|
$sql .= " t.datec,";
|
|
$sql .= " t.date_read,";
|
|
$sql .= " t.date_close,";
|
|
$sql .= " t.tms";
|
|
$sql .= ", type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label";
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code";
|
|
|
|
if ($id) {
|
|
$sql .= " WHERE t.rowid = " . $this->db->escape($id);
|
|
} else {
|
|
$sql .= " WHERE t.entity IN (" . getEntity($this->element, 1) . ")";
|
|
if ($track_id) {
|
|
$sql .= " AND t.track_id = '" . $this->db->escape($track_id) . "'";
|
|
} elseif ($ref) {
|
|
$sql .= " AND t.ref = '" . $this->db->escape($ref) . "'";
|
|
}
|
|
}
|
|
|
|
dol_syslog(get_class($this) . "::fetch sql=" . $sql, LOG_DEBUG);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
if ($this->db->num_rows($resql))
|
|
{
|
|
$obj = $this->db->fetch_object($resql);
|
|
|
|
$this->id = $obj->rowid;
|
|
$this->ref = $obj->ref;
|
|
$this->track_id = $obj->track_id;
|
|
$this->fk_soc = $obj->fk_soc;
|
|
$this->socid = $obj->fk_soc; // for fetch_thirdparty() method
|
|
$this->fk_project = $obj->fk_project;
|
|
$this->origin_email = $obj->origin_email;
|
|
$this->fk_user_create = $obj->fk_user_create;
|
|
$this->fk_user_assign = $obj->fk_user_assign;
|
|
$this->subject = $obj->subject;
|
|
$this->message = $obj->message;
|
|
$this->fk_statut = $obj->fk_statut;
|
|
$this->resolution = $obj->resolution;
|
|
$this->progress = $obj->progress;
|
|
$this->timing = $obj->timing;
|
|
|
|
$this->type_code = $obj->type_code;
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
|
|
$this->type_label = $label_type;
|
|
|
|
$this->category_code = $obj->category_code;
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
|
|
$this->category_label = $label_category;
|
|
|
|
$this->severity_code = $obj->severity_code;
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
|
|
$this->severity_label = $label_severity;
|
|
|
|
$this->datec = $this->db->jdate($obj->datec);
|
|
$this->date_read = $this->db->jdate($obj->date_read);
|
|
$this->date_close = $this->db->jdate($obj->date_close);
|
|
$this->tms = $this->db->jdate($obj->tms);
|
|
|
|
$this->fetch_optionals();
|
|
|
|
$this->db->free($resql);
|
|
return 1;
|
|
}
|
|
else
|
|
{
|
|
return 0;
|
|
}
|
|
} else {
|
|
$this->error = "Error " . $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::fetch " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Load all objects in memory from database
|
|
*
|
|
* @param User $user User for action
|
|
* @param string $sortorder Sort order
|
|
* @param string $sortfield Sort field
|
|
* @param int $limit page number
|
|
* @param int $offset Offset for query
|
|
* @param int $arch archive or not (not used)
|
|
* @param array $filter Filter for query
|
|
* output
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '')
|
|
{
|
|
global $langs;
|
|
|
|
$extrafields = new ExtraFields($this->db);
|
|
|
|
// fetch optionals attributes and labels
|
|
$extralabels = $extrafields->fetch_name_optionals_label($this->element);
|
|
|
|
$sql = "SELECT";
|
|
$sql .= " t.rowid,";
|
|
$sql .= " t.ref,";
|
|
$sql .= " t.track_id,";
|
|
$sql .= " t.fk_soc,";
|
|
$sql .= " t.fk_project,";
|
|
$sql .= " t.origin_email,";
|
|
$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,";
|
|
$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,";
|
|
$sql .= " t.subject,";
|
|
$sql .= " t.message,";
|
|
$sql .= " t.fk_statut,";
|
|
$sql .= " t.resolution,";
|
|
$sql .= " t.progress,";
|
|
$sql .= " t.timing,";
|
|
$sql .= " t.type_code,";
|
|
$sql .= " t.category_code,";
|
|
$sql .= " t.severity_code,";
|
|
$sql .= " t.datec,";
|
|
$sql .= " t.date_read,";
|
|
$sql .= " t.date_close,";
|
|
$sql .= " t.tms";
|
|
$sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
|
|
// Add fields for extrafields
|
|
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
|
|
$sql .= ($extrafields->attributes[$this->table_element]['type'][$key] != 'separate' ? ",ef." . $key . ' as options_' . $key : '');
|
|
}
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "societe as s ON s.rowid=t.fk_soc";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as uc ON uc.rowid=t.fk_user_create";
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as ua ON ua.rowid=t.fk_user_assign";
|
|
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "ticket_extrafields as ef on (t.rowid = ef.fk_object)";
|
|
}
|
|
if (!$user->rights->societe->client->voir && !$user->socid) {
|
|
$sql .= ", " . MAIN_DB_PREFIX . "societe_commerciaux as sc";
|
|
}
|
|
|
|
$sql .= " WHERE t.entity IN (" . getEntity('ticket') . ")";
|
|
|
|
// Manage filter
|
|
if (!empty($filter)) {
|
|
foreach ($filter as $key => $value) {
|
|
if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year
|
|
$sql .= ' AND ' . $key . ' = \'' . $value . '\'';
|
|
} elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code') || ($key == 't.fk_soc')) {
|
|
$sql .= " AND " . $key . " = '" . $this->db->escape($value) ."'";
|
|
} elseif ($key == 't.fk_statut') {
|
|
if (is_array($value) && count($value) > 0) {
|
|
$sql .= 'AND ' . $key . ' IN (' . implode(',', $value) . ')';
|
|
} else {
|
|
$sql .= ' AND ' . $key . ' = ' . $this->db->escape($value);
|
|
}
|
|
} else {
|
|
$sql .= ' AND ' . $key . ' LIKE \'%' . $value . '%\'';
|
|
}
|
|
}
|
|
}
|
|
if (!$user->rights->societe->client->voir && !$user->socid) {
|
|
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user->id;
|
|
} elseif ($user->socid) {
|
|
$sql .= " AND t.fk_soc = " . $user->socid;
|
|
}
|
|
|
|
$sql .= " ORDER BY " . $sortfield . ' ' . $sortorder;
|
|
if (!empty($limit)) {
|
|
$sql .= ' ' . $this->db->plimit($limit + 1, $offset);
|
|
}
|
|
|
|
dol_syslog(get_class($this) . "::fetch_all sql=" . $sql, LOG_DEBUG);
|
|
$resql = $this->db->query($sql);
|
|
|
|
if ($resql) {
|
|
$this->lines = array();
|
|
|
|
$num = $this->db->num_rows($resql);
|
|
$i = 0;
|
|
|
|
if ($num) {
|
|
while ($i < $num) {
|
|
$obj = $this->db->fetch_object($resql);
|
|
|
|
$line = new TicketsLine();
|
|
|
|
$line->rowid = $obj->rowid;
|
|
$line->ref = $obj->ref;
|
|
$line->track_id = $obj->track_id;
|
|
$line->fk_soc = $obj->fk_soc;
|
|
$line->fk_project = $obj->fk_project;
|
|
$line->origin_email = $obj->origin_email;
|
|
|
|
$line->fk_user_create = $obj->fk_user_create;
|
|
$line->user_create_lastname = $obj->user_create_lastname;
|
|
$line->user_create_firstname = $obj->user_create_firstname;
|
|
|
|
$line->fk_user_assign = $obj->fk_user_assign;
|
|
$line->user_assign_lastname = $obj->user_assign_lastname;
|
|
$line->user_assign_firstname = $obj->user_assign_firstname;
|
|
|
|
$line->subject = $obj->subject;
|
|
$line->message = $obj->message;
|
|
$line->fk_statut = $obj->fk_statut;
|
|
$line->resolution = $obj->resolution;
|
|
$line->progress = $obj->progress;
|
|
$line->timing = $obj->timing;
|
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : ''));
|
|
$line->type_label = $label_type;
|
|
|
|
$this->category_code = $obj->category_code;
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : ''));
|
|
$line->category_label = $label_category;
|
|
|
|
$this->severity_code = $obj->severity_code;
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : ''));
|
|
$line->severity_label = $label_severity;
|
|
|
|
$line->datec = $this->db->jdate($obj->datec);
|
|
$line->date_read = $this->db->jdate($obj->date_read);
|
|
$line->date_close = $this->db->jdate($obj->date_close);
|
|
|
|
// Extra fields
|
|
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) {
|
|
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) {
|
|
$tmpkey = 'options_' . $key;
|
|
$line->{$tmpkey} = $obj->$tmpkey;
|
|
}
|
|
}
|
|
|
|
$this->lines[$i] = $line;
|
|
$i++;
|
|
}
|
|
}
|
|
$this->db->free($resql);
|
|
return $num;
|
|
} else {
|
|
$this->error = "Error " . $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::fetch_all " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Update object into database
|
|
*
|
|
* @param User $user User that modifies
|
|
* @param int $notrigger 0=launch triggers after, 1=disable triggers
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function update($user = 0, $notrigger = 0)
|
|
{
|
|
global $conf, $langs, $hookmanager;
|
|
$error = 0;
|
|
|
|
// Clean parameters
|
|
if (isset($this->ref)) {
|
|
$this->ref = trim($this->ref);
|
|
}
|
|
|
|
if (isset($this->track_id)) {
|
|
$this->track_id = trim($this->track_id);
|
|
}
|
|
|
|
if (isset($this->fk_soc)) {
|
|
$this->fk_soc = trim($this->fk_soc);
|
|
}
|
|
|
|
if (isset($this->fk_project)) {
|
|
$this->fk_project = trim($this->fk_project);
|
|
}
|
|
|
|
if (isset($this->origin_email)) {
|
|
$this->origin_email = trim($this->origin_email);
|
|
}
|
|
|
|
if (isset($this->fk_user_create)) {
|
|
$this->fk_user_create = trim($this->fk_user_create);
|
|
}
|
|
|
|
if (isset($this->fk_user_assign)) {
|
|
$this->fk_user_assign = trim($this->fk_user_assign);
|
|
}
|
|
|
|
if (isset($this->subject)) {
|
|
$this->subject = trim($this->subject);
|
|
}
|
|
|
|
if (isset($this->message)) {
|
|
$this->message = trim($this->message);
|
|
}
|
|
|
|
if (isset($this->fk_statut)) {
|
|
$this->fk_statut = trim($this->fk_statut);
|
|
}
|
|
|
|
if (isset($this->resolution)) {
|
|
$this->resolution = trim($this->resolution);
|
|
}
|
|
|
|
if (isset($this->progress)) {
|
|
$this->progress = trim($this->progress);
|
|
}
|
|
|
|
if (isset($this->timing)) {
|
|
$this->timing = trim($this->timing);
|
|
}
|
|
|
|
if (isset($this->type_code)) {
|
|
$this->timing = trim($this->type_code);
|
|
}
|
|
|
|
if (isset($this->category_code)) {
|
|
$this->timing = trim($this->category_code);
|
|
}
|
|
|
|
if (isset($this->severity_code)) {
|
|
$this->timing = trim($this->severity_code);
|
|
}
|
|
|
|
// Check parameters
|
|
// Put here code to add a control on parameters values
|
|
// Update request
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket SET";
|
|
$sql .= " ref=" . (isset($this->ref) ? "'" . $this->db->escape($this->ref) . "'" : "") . ",";
|
|
$sql .= " track_id=" . (isset($this->track_id) ? "'" . $this->db->escape($this->track_id) . "'" : "null") . ",";
|
|
$sql .= " fk_soc=" . (isset($this->fk_soc) ? "'" . $this->db->escape($this->fk_soc) . "'" : "null") . ",";
|
|
$sql .= " fk_project=" . (isset($this->fk_project) ? "'" . $this->db->escape($this->fk_project) . "'" : "null") . ",";
|
|
$sql .= " origin_email=" . (isset($this->origin_email) ? "'" . $this->db->escape($this->origin_email) . "'" : "null") . ",";
|
|
$sql .= " fk_user_create=" . (isset($this->fk_user_create) ? $this->fk_user_create : "null") . ",";
|
|
$sql .= " fk_user_assign=" . (isset($this->fk_user_assign) ? $this->fk_user_assign : "null") . ",";
|
|
$sql .= " subject=" . (isset($this->subject) ? "'" . $this->db->escape($this->subject) . "'" : "null") . ",";
|
|
$sql .= " message=" . (isset($this->message) ? "'" . $this->db->escape($this->message) . "'" : "null") . ",";
|
|
$sql .= " fk_statut=" . (isset($this->fk_statut) ? $this->fk_statut : "null") . ",";
|
|
$sql .= " resolution=" . (isset($this->resolution) ? $this->resolution : "null") . ",";
|
|
$sql .= " progress=" . (isset($this->progress) ? "'" . $this->db->escape($this->progress) . "'" : "null") . ",";
|
|
$sql .= " timing=" . (isset($this->timing) ? "'" . $this->db->escape($this->timing) . "'" : "null") . ",";
|
|
$sql .= " type_code=" . (isset($this->type_code) ? "'" . $this->db->escape($this->type_code) . "'" : "null") . ",";
|
|
$sql .= " category_code=" . (isset($this->category_code) ? "'" . $this->db->escape($this->category_code) . "'" : "null") . ",";
|
|
$sql .= " severity_code=" . (isset($this->severity_code) ? "'" . $this->db->escape($this->severity_code) . "'" : "null") . ",";
|
|
$sql .= " datec=" . (dol_strlen($this->datec) != 0 ? "'" . $this->db->idate($this->datec) . "'" : 'null') . ",";
|
|
$sql .= " date_read=" . (dol_strlen($this->date_read) != 0 ? "'" . $this->db->idate($this->date_read) . "'" : 'null') . ",";
|
|
$sql .= " date_close=" . (dol_strlen($this->date_close) != 0 ? "'" . $this->db->idate($this->date_close) . "'" : 'null') . "";
|
|
$sql .= " WHERE rowid=" . $this->id;
|
|
|
|
$this->db->begin();
|
|
|
|
$resql = $this->db->query($sql);
|
|
if (!$resql) {
|
|
$error++;
|
|
$this->errors[] = "Error " . $this->db->lasterror();
|
|
}
|
|
|
|
if (! $error) {
|
|
// Update extrafields
|
|
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used
|
|
$result = $this->insertExtraFields();
|
|
if ($result < 0) {
|
|
$error++;
|
|
}
|
|
}
|
|
}
|
|
|
|
if (! $error && ! $notrigger) {
|
|
// Call trigger
|
|
$result=$this->call_trigger('TICKET_MODIFY', $user);
|
|
if ($result < 0) {
|
|
$error++;
|
|
}
|
|
// End call triggers
|
|
}
|
|
|
|
// Commit or rollback
|
|
if ($error) {
|
|
foreach ($this->errors as $errmsg) {
|
|
dol_syslog(get_class($this) . "::update " . $errmsg, LOG_ERR);
|
|
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
|
|
}
|
|
$this->db->rollback();
|
|
return -1 * $error;
|
|
} else {
|
|
$this->db->commit();
|
|
return 1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Delete object in database
|
|
*
|
|
* @param User $user User that deletes
|
|
* @param int $notrigger 0=launch triggers after, 1=disable triggers
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function delete($user, $notrigger = 0)
|
|
{
|
|
global $conf, $langs;
|
|
$error = 0;
|
|
|
|
$this->db->begin();
|
|
|
|
if (!$error) {
|
|
if (!$notrigger) {
|
|
// Call trigger
|
|
$result = $this->call_trigger('TICKET_DELETE', $user);
|
|
if ($result < 0) {
|
|
$error++;
|
|
}
|
|
// End call triggers
|
|
}
|
|
}
|
|
|
|
if (!$error) {
|
|
// Delete linked contacts
|
|
$res = $this->delete_linked_contact();
|
|
if ($res < 0) {
|
|
dol_syslog(get_class($this) . "::delete error", LOG_ERR);
|
|
$error++;
|
|
}
|
|
}
|
|
|
|
if (!$error) {
|
|
// Delete linked object
|
|
$res = $this->deleteObjectLinked();
|
|
if ($res < 0) $error++;
|
|
}
|
|
|
|
if (!$error) {
|
|
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket_logs";
|
|
$sql .= " WHERE fk_track_id = '" . $this->db->escape($this->track_id) . "'";
|
|
$resql = $this->db->query($sql);
|
|
}
|
|
if (!$error) {
|
|
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket_msg";
|
|
$sql .= " WHERE fk_track_id = '" . $this->db->escape($this->track_id) . "'";
|
|
$resql = $this->db->query($sql);
|
|
}
|
|
|
|
// Removed extrafields
|
|
if (!$error) {
|
|
$result = $this->deleteExtraFields();
|
|
if ($result < 0) {
|
|
$error++;
|
|
dol_syslog(get_class($this) . "::delete error -3 " . $this->error, LOG_ERR);
|
|
}
|
|
}
|
|
|
|
if (!$error) {
|
|
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket";
|
|
$sql .= " WHERE rowid=" . $this->id;
|
|
|
|
dol_syslog(get_class($this) . "::delete sql=" . $sql);
|
|
$resql = $this->db->query($sql);
|
|
if (!$resql) {
|
|
$error++;
|
|
$this->errors[] = "Error " . $this->db->lasterror();
|
|
}
|
|
}
|
|
|
|
// Commit or rollback
|
|
if ($error) {
|
|
foreach ($this->errors as $errmsg) {
|
|
dol_syslog(get_class($this) . "::delete " . $errmsg, LOG_ERR);
|
|
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
|
|
}
|
|
$this->db->rollback();
|
|
return -1 * $error;
|
|
} else {
|
|
$this->db->commit();
|
|
return 1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Load an object from its id and create a new one in database
|
|
*
|
|
* @param int $fromid Id of object to clone
|
|
* @return int New id of clone
|
|
*/
|
|
public function createFromClone($fromid)
|
|
{
|
|
global $user, $langs;
|
|
|
|
$error = 0;
|
|
|
|
$object = new Ticket($this->db);
|
|
|
|
$this->db->begin();
|
|
|
|
// Load source object
|
|
$object->fetch($fromid);
|
|
$object->id = 0;
|
|
$object->statut = 0;
|
|
|
|
// Clear fields
|
|
// ...
|
|
// Create clone
|
|
$result = $object->create($user);
|
|
|
|
// Other options
|
|
if ($result < 0) {
|
|
$this->error = $object->error;
|
|
$error++;
|
|
}
|
|
|
|
if (!$error) {
|
|
}
|
|
|
|
// End
|
|
if (!$error) {
|
|
$this->db->commit();
|
|
return $object->id;
|
|
} else {
|
|
$this->db->rollback();
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Initialise object with example values
|
|
* Id must be 0 if object instance is a specimen
|
|
*
|
|
* @return void
|
|
*/
|
|
public function initAsSpecimen()
|
|
{
|
|
$this->id = 0;
|
|
|
|
$this->ref = 'TI0501-001';
|
|
$this->track_id = 'XXXXaaaa';
|
|
$this->origin_email = 'email@email.com';
|
|
$this->fk_project = '1';
|
|
$this->fk_user_create = '1';
|
|
$this->fk_user_assign = '1';
|
|
$this->subject = 'Subject of ticket';
|
|
$this->message = 'Message of ticket';
|
|
$this->fk_statut = '0';
|
|
$this->resolution = '1';
|
|
$this->progress = '10';
|
|
$this->timing = '30';
|
|
$this->type_code = 'TYPECODE';
|
|
$this->category_code = 'CATEGORYCODE';
|
|
$this->severity_code = 'SEVERITYCODE';
|
|
$this->datec = '';
|
|
$this->date_read = '';
|
|
$this->date_close = '';
|
|
$this->tms = '';
|
|
}
|
|
|
|
/**
|
|
* print selected status
|
|
*
|
|
* @param string $selected selected status
|
|
* @return void
|
|
*/
|
|
public function printSelectStatus($selected = "")
|
|
{
|
|
print Form::selectarray('search_fk_statut', $this->statuts_short, $selected, $show_empty = 1, $key_in_label = 0, $value_as_key = 0, $option = '', $translate = 1, $maxlen = 0, $disabled = 0, $sort = '', $morecss = '');
|
|
}
|
|
/**
|
|
* Charge dans cache la liste des types de tickets (paramétrable dans dictionnaire)
|
|
*
|
|
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
|
|
*/
|
|
public function loadCacheTypesTickets()
|
|
{
|
|
global $langs;
|
|
|
|
if (! empty($this->cache_types_tickets) && count($this->cache_types_tickets)) {
|
|
return 0;
|
|
}
|
|
// Cache deja charge
|
|
|
|
$sql = "SELECT rowid, code, label, use_default, pos, description";
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_type";
|
|
$sql .= " WHERE active > 0";
|
|
$sql .= " ORDER BY pos";
|
|
dol_syslog(get_class($this) . "::load_cache_type_tickets sql=" . $sql, LOG_DEBUG);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$num = $this->db->num_rows($resql);
|
|
$i = 0;
|
|
while ($i < $num) {
|
|
$obj = $this->db->fetch_object($resql);
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label = ($langs->trans("TicketTypeShort" . $obj->code) != ("TicketTypeShort" . $obj->code) ? $langs->trans("TicketTypeShort" . $obj->code) : ($obj->label != '-' ? $obj->label : ''));
|
|
$this->cache_types_tickets[$obj->rowid]['code'] = $obj->code;
|
|
$this->cache_types_tickets[$obj->rowid]['label'] = $label;
|
|
$this->cache_types_tickets[$obj->rowid]['use_default'] = $obj->use_default;
|
|
$this->cache_types_tickets[$obj->rowid]['pos'] = $obj->pos;
|
|
$i++;
|
|
}
|
|
return $num;
|
|
} else {
|
|
dol_print_error($this->db);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Charge dans cache la liste des catégories de tickets (paramétrable dans dictionnaire)
|
|
*
|
|
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
|
|
*/
|
|
public function loadCacheCategoriesTickets()
|
|
{
|
|
global $langs;
|
|
|
|
if (! empty($this->cache_category_ticket) && count($this->cache_category_tickets)) {
|
|
return 0;
|
|
}
|
|
// Cache deja charge
|
|
|
|
$sql = "SELECT rowid, code, label, use_default, pos, description";
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_category";
|
|
$sql .= " WHERE active > 0";
|
|
$sql .= " ORDER BY pos";
|
|
dol_syslog(get_class($this) . "::load_cache_categories_tickets sql=" . $sql, LOG_DEBUG);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$num = $this->db->num_rows($resql);
|
|
$i = 0;
|
|
while ($i < $num) {
|
|
$obj = $this->db->fetch_object($resql);
|
|
$this->cache_category_tickets[$obj->rowid]['code'] = $obj->code;
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label = ($langs->trans("TicketCategoryShort" . $obj->code) != ("TicketCategoryShort" . $obj->code) ? $langs->trans("TicketCategoryShort" . $obj->code) : ($obj->label != '-' ? $obj->label : ''));
|
|
$this->cache_category_tickets[$obj->rowid]['label'] = $label;
|
|
$this->cache_category_tickets[$obj->rowid]['use_default'] = $obj->use_default;
|
|
$this->cache_category_tickets[$obj->rowid]['pos'] = $obj->pos;
|
|
$i++;
|
|
}
|
|
return $num;
|
|
} else {
|
|
dol_print_error($this->db);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire)
|
|
*
|
|
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
|
|
*/
|
|
public function loadCacheSeveritiesTickets()
|
|
{
|
|
global $langs;
|
|
|
|
if (! empty($this->cache_severity_tickets) && count($this->cache_severity_tickets)) {
|
|
return 0;
|
|
}
|
|
// Cache deja charge
|
|
|
|
$sql = "SELECT rowid, code, label, use_default, pos, description";
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_severity";
|
|
$sql .= " WHERE active > 0";
|
|
$sql .= " ORDER BY pos";
|
|
dol_syslog(get_class($this) . "::loadCacheSeveritiesTickets sql=" . $sql, LOG_DEBUG);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$num = $this->db->num_rows($resql);
|
|
$i = 0;
|
|
while ($i < $num) {
|
|
$obj = $this->db->fetch_object($resql);
|
|
|
|
$this->cache_severity_tickets[$obj->rowid]['code'] = $obj->code;
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut
|
|
$label = ($langs->trans("TicketSeverityShort" . $obj->code) != ("TicketSeverityShort" . $obj->code) ? $langs->trans("TicketSeverityShort" . $obj->code) : ($obj->label != '-' ? $obj->label : ''));
|
|
$this->cache_severity_tickets[$obj->rowid]['label'] = $label;
|
|
$this->cache_severity_tickets[$obj->rowid]['use_default'] = $obj->use_default;
|
|
$this->cache_severity_tickets[$obj->rowid]['pos'] = $obj->pos;
|
|
$i++;
|
|
}
|
|
return $num;
|
|
} else {
|
|
dol_print_error($this->db);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* Return status label of object
|
|
*
|
|
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto
|
|
* @return string Label
|
|
*/
|
|
public function getLibStatut($mode = 0)
|
|
{
|
|
return $this->libStatut($this->fk_statut, $mode);
|
|
}
|
|
|
|
|
|
/**
|
|
* Return status label of object
|
|
*
|
|
* @param string $statut id statut
|
|
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto
|
|
* @return string Label
|
|
*/
|
|
function LibStatut($statut, $mode = 0)
|
|
{
|
|
global $langs;
|
|
|
|
if ($mode == 0) {
|
|
return $langs->trans($this->statuts[$statut]);
|
|
}
|
|
if ($mode == 1) {
|
|
return $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
if ($mode == 2) {
|
|
if ($statut == 0) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 1) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 3) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 4) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 5) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 6) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 8) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 9) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
}
|
|
if ($mode == 3) {
|
|
if ($statut == 0) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket');
|
|
}
|
|
|
|
if ($statut == 1) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket');
|
|
}
|
|
|
|
if ($statut == 3) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket');
|
|
}
|
|
|
|
if ($statut == 4) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket');
|
|
}
|
|
|
|
if ($statut == 5) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket');
|
|
}
|
|
|
|
if ($statut == 6) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket');
|
|
}
|
|
|
|
if ($statut == 8) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket');
|
|
}
|
|
|
|
if ($statut == 9) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket');
|
|
}
|
|
}
|
|
if ($mode == 4) {
|
|
if ($statut == 0) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 1) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 3) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 4) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 5) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 6) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 8) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
|
|
if ($statut == 9) {
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]);
|
|
}
|
|
}
|
|
if ($mode == 5) {
|
|
if ($statut == 0) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket');
|
|
}
|
|
|
|
if ($statut == 1) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket');
|
|
}
|
|
|
|
if ($statut == 3) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket');
|
|
}
|
|
|
|
if ($statut == 4) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut4.png@ticket');
|
|
}
|
|
|
|
if ($statut == 5) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket');
|
|
}
|
|
|
|
if ($statut == 6) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket');
|
|
}
|
|
|
|
if ($statut == 8) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket');
|
|
}
|
|
|
|
if ($statut == 9) {
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket');
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* Return a link to the object card (with optionaly the picto)
|
|
*
|
|
* @param int $withpicto Include picto in link (0=No picto, 1=Include picto into link, 2=Only picto)
|
|
* @param string $option On what the link point to ('nolink', ...)
|
|
* @param int $notooltip 1=Disable tooltip
|
|
* @param string $morecss Add more css on link
|
|
* @param int $save_lastsearch_value -1=Auto, 0=No save of lastsearch_values when clicking, 1=Save lastsearch_values whenclicking
|
|
* @return string String with URL
|
|
*/
|
|
function getNomUrl($withpicto=0, $option='', $notooltip=0, $morecss='', $save_lastsearch_value=-1)
|
|
{
|
|
global $db, $conf, $langs;
|
|
global $dolibarr_main_authentication, $dolibarr_main_demo;
|
|
global $menumanager;
|
|
|
|
if (! empty($conf->dol_no_mouse_hover)) $notooltip=1; // Force disable tooltips
|
|
|
|
$result = '';
|
|
$companylink = '';
|
|
|
|
$label = '<u>' . $langs->trans("ShowTicket") . '</u>';
|
|
$label.= '<br>';
|
|
$label.= '<b>' . $langs->trans('Ref') . ':</b> ' . $this->ref.'<br>';
|
|
$label.= '<b>' . $langs->trans('TicketTrackId') . ':</b> ' . $this->track_id.'<br>';
|
|
$label.= '<b>' . $langs->trans('Subject') . ':</b> ' . $this->subject;
|
|
|
|
$url = dol_buildpath('/ticket/card.php',1).'?id='.$this->id;
|
|
|
|
if ($option != 'nolink')
|
|
{
|
|
// Add param to save lastsearch_values or not
|
|
$add_save_lastsearch_values=($save_lastsearch_value == 1 ? 1 : 0);
|
|
if ($save_lastsearch_value == -1 && preg_match('/list\.php/',$_SERVER["PHP_SELF"])) $add_save_lastsearch_values=1;
|
|
if ($add_save_lastsearch_values) $url.='&save_lastsearch_values=1';
|
|
}
|
|
|
|
$linkclose='';
|
|
if (empty($notooltip))
|
|
{
|
|
if (! empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER))
|
|
{
|
|
$label=$langs->trans("ShowTicket");
|
|
$linkclose.=' alt="'.dol_escape_htmltag($label, 1).'"';
|
|
}
|
|
$linkclose.=' title="'.dol_escape_htmltag($label, 1).'"';
|
|
$linkclose.=' class="classfortooltip'.($morecss?' '.$morecss:'').'"';
|
|
}
|
|
else $linkclose = ($morecss?' class="'.$morecss.'"':'');
|
|
|
|
$linkstart = '<a href="'.$url.'"';
|
|
$linkstart.=$linkclose.'>';
|
|
$linkend='</a>';
|
|
|
|
$result .= $linkstart;
|
|
if ($withpicto) $result.=img_object(($notooltip?'':$label), ($this->picto?$this->picto:'generic'), ($notooltip?(($withpicto != 2) ? 'class="paddingright"' : ''):'class="'.(($withpicto != 2) ? 'paddingright ' : '').'classfortooltip"'), 0, 0, $notooltip?0:1);
|
|
if ($withpicto != 2) $result.= $this->ref;
|
|
$result .= $linkend;
|
|
//if ($withpicto != 2) $result.=(($addlabel && $this->label) ? $sep . dol_trunc($this->label, ($addlabel > 1 ? $addlabel : 0)) : '');
|
|
|
|
return $result;
|
|
}
|
|
|
|
|
|
/**
|
|
* Mark a message as read
|
|
*
|
|
* @param User $user Object user
|
|
* @param int $notrigger No trigger
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function markAsRead($user, $notrigger = 0)
|
|
{
|
|
global $conf, $langs;
|
|
|
|
if ($this->statut != 9) { // no closed
|
|
$this->db->begin();
|
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
|
|
$sql .= " SET fk_statut = 1, date_read='" . $this->db->idate(dol_now()) . "'";
|
|
$sql .= " WHERE rowid = " . $this->id;
|
|
|
|
dol_syslog(get_class($this) . "::markAsRead sql=" . $sql);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
if (!$error && !$notrigger) {
|
|
// Call trigger
|
|
$result=$this->call_trigger('TICKET_MARK_READ', $user);
|
|
if ($result < 0) {
|
|
$error++;
|
|
}
|
|
// End call triggers
|
|
}
|
|
|
|
|
|
if (!$error) {
|
|
$this->db->commit();
|
|
return 1;
|
|
} else {
|
|
$this->db->rollback();
|
|
$this->error = join(',', $this->errors);
|
|
dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
} else {
|
|
$this->db->rollback();
|
|
$this->error = $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Mark a message as read
|
|
*
|
|
* @param User $user Object user
|
|
* @param int $id_assign_user ID of user assigned
|
|
* @param int $notrigger Disable trigger
|
|
* @return int <0 if KO, 0=Nothing done, >0 if OK
|
|
*/
|
|
public function assignUser($user, $id_assign_user, $notrigger = 0)
|
|
{
|
|
global $conf, $langs;
|
|
|
|
$this->db->begin();
|
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
|
|
if ($id_assign_user > 0)
|
|
{
|
|
$sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut=4";
|
|
}
|
|
else
|
|
{
|
|
$sql .= " SET fk_user_assign=null, fk_statut=1";
|
|
}
|
|
$sql .= " WHERE rowid = " . $this->id;
|
|
|
|
dol_syslog(get_class($this) . "::assignUser sql=" . $sql);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$this->fk_user_assign = $id_assign_user; // May be used by trigger
|
|
|
|
if (! $notrigger) {
|
|
// Call trigger
|
|
$result = $this->call_trigger('TICKET_ASSIGNED', $user);
|
|
if ($result < 0) {
|
|
$error ++;
|
|
}
|
|
// End call triggers
|
|
}
|
|
|
|
if (! $error) {
|
|
$this->db->commit();
|
|
return 1;
|
|
} else {
|
|
$this->db->rollback();
|
|
$this->error = join(',', $this->errors);
|
|
dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR);
|
|
return - 1;
|
|
}
|
|
} else {
|
|
$this->db->rollback();
|
|
$this->error = $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR);
|
|
return - 1;
|
|
}
|
|
|
|
return 0;
|
|
}
|
|
|
|
/**
|
|
* Create log for the ticket
|
|
* 1- create entry into database for message storage
|
|
* 2- if trigger, send an email to ticket contacts
|
|
*
|
|
* @param User $user User that create
|
|
* @param string $message Log message
|
|
* @param int $noemail 0=send email after, 1=disable emails
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function createTicketLog(User $user, $message, $noemail = 0)
|
|
{
|
|
global $conf, $langs;
|
|
|
|
$this->db->begin();
|
|
|
|
// Clean parameters
|
|
$this->message = trim($this->message);
|
|
|
|
// Check parameters
|
|
if (!$message) {
|
|
$this->error = 'ErrorBadValueForParameter';
|
|
return -1;
|
|
}
|
|
|
|
// Insert request
|
|
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket_logs(";
|
|
$sql .= "entity,";
|
|
$sql .= "datec,";
|
|
$sql .= "fk_track_id,";
|
|
$sql .= "fk_user_create,";
|
|
$sql .= "message";
|
|
$sql .= ") VALUES (";
|
|
$sql .= " " . $conf->entity . ",";
|
|
$sql .= " '" . $this->db->idate(dol_now()) . "',";
|
|
$sql .= " '" . $this->db->escape($this->track_id) . "',";
|
|
$sql .= " " . ($user->id > 0 ? $user->id : 'NULL') . ",";
|
|
$sql .= " '" . $this->db->escape($message) . "'";
|
|
$sql .= ")";
|
|
|
|
dol_syslog(get_class($this) . "::create_ticket_log sql=" . $sql, LOG_DEBUG);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
if ($conf->global->TICKET_ACTIVATE_LOG_BY_EMAIL && !$noemail) {
|
|
$this->sendLogByEmail($user, $message);
|
|
}
|
|
|
|
if (!$error) {
|
|
$this->db->commit();
|
|
return 1;
|
|
}
|
|
} else {
|
|
$this->db->rollback();
|
|
$this->error = "Error " . $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::create_ticket_log " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Send notification of changes by email
|
|
*
|
|
* @param User $user User that create
|
|
* @param string $message Log message
|
|
* @return int <0 if KO, >0 if OK (number of emails sent)
|
|
*/
|
|
private function sendLogByEmail($user, $message)
|
|
{
|
|
global $conf, $langs;
|
|
|
|
$nb_sent = 0;
|
|
|
|
$langs->load('ticket');
|
|
|
|
// Retrieve email of all contacts (internal and external)
|
|
$contacts = $this->listeContact(-1, 'internal');
|
|
$contacts = array_merge($contacts, $this->listeContact(-1, 'external'));
|
|
|
|
/* If origin_email and no socid, we add email to the list * */
|
|
if (!empty($this->origin_email) && empty($this->fk_soc)) {
|
|
$array_ext = array(array('firstname' => '', 'lastname' => '', 'email' => $this->origin_email, 'libelle' => $langs->transnoentities('TicketEmailOriginIssuer'), 'socid' => "-1"));
|
|
$contacts = array_merge($contacts, $array_ext);
|
|
}
|
|
|
|
if (!empty($this->fk_soc)) {
|
|
$this->fetch_thirdparty($this->fk_soc);
|
|
$array_company = array(array('firstname' => '', 'lastname' => $this->client->name, 'email' => $this->client->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $this->client->id));
|
|
$contacts = array_merge($contacts, $array_company);
|
|
}
|
|
|
|
// foreach contact send email with notification message
|
|
if (count($contacts) > 0) {
|
|
foreach ($contacts as $key => $info_sendto) {
|
|
$message = '';
|
|
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNotificationEmailSubject', $this->track_id);
|
|
$message .= $langs->transnoentities('TicketNotificationEmailBody', $this->track_id) . "\n\n";
|
|
$message .= $langs->transnoentities('Title') . ' : ' . $this->subject . "\n";
|
|
|
|
$recipient_name = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1');
|
|
$recipient = (!empty($recipient_name) ? $recipient_name : $info_sendto['email']) . ' (' . strtolower($info_sendto['libelle']) . ')';
|
|
$message .= $langs->transnoentities('TicketNotificationRecipient') . ' : ' . $recipient . "\n";
|
|
$message .= "\n";
|
|
$message .= '* ' . $langs->transnoentities('TicketNotificationLogMessage') . ' *' . "\n";
|
|
$message .= dol_html_entity_decode($log_message, ENT_QUOTES) . "\n";
|
|
|
|
if ($info_sendto['source'] == 'internal') {
|
|
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $this->track_id;
|
|
$message .= "\n" . $langs->transnoentities('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $this->track_id . '</a>' . "\n";
|
|
} else {
|
|
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $this->track_id;
|
|
$message .= "\n" . $langs->transnoentities('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $this->track_id . '</a>' . "\n";
|
|
}
|
|
|
|
$message .= "\n";
|
|
$message .= $langs->transnoentities('TicketEmailPleaseDoNotReplyToThisEmail') . "\n";
|
|
|
|
$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>';
|
|
$replyto = $from;
|
|
|
|
// Init to avoid errors
|
|
$filepath = array();
|
|
$filename = array();
|
|
$mimetype = array();
|
|
|
|
$message = dol_nl2br($message);
|
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
|
|
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
|
|
}
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
|
|
$mailfile = new CMailFile($subject, $info_sendto['email'], $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, 0);
|
|
if ($mailfile->error || $mailfile->errors) {
|
|
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
|
|
} else {
|
|
$result = $mailfile->sendfile();
|
|
if ($result > 0) {
|
|
$nb_sent++;
|
|
}
|
|
}
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
|
|
}
|
|
}
|
|
|
|
setEventMessages($langs->trans('TicketNotificationNumberEmailSent', $nb_sent), null, 'mesgs');
|
|
}
|
|
|
|
return $nb_sent;
|
|
}
|
|
|
|
/**
|
|
* Charge la liste des actions sur le ticket
|
|
*
|
|
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
|
|
*/
|
|
public function loadCacheLogsTicket()
|
|
{
|
|
global $langs;
|
|
|
|
if (is_array($this->cache_logs_ticket) && count($this->cache_logs_ticket)) {
|
|
return 0;
|
|
}
|
|
// Cache deja charge
|
|
|
|
$sql = "SELECT rowid, fk_user_create, datec, message";
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket_logs";
|
|
$sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'";
|
|
$sql .= " ORDER BY datec DESC";
|
|
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$num = $this->db->num_rows($resql);
|
|
$i = 0;
|
|
while ($i < $num) {
|
|
$obj = $this->db->fetch_object($resql);
|
|
$this->cache_logs_ticket[$i]['id'] = $obj->rowid;
|
|
$this->cache_logs_ticket[$i]['fk_user_create'] = $obj->fk_user_create;
|
|
$this->cache_logs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
|
|
$this->cache_logs_ticket[$i]['message'] = $obj->message;
|
|
$i++;
|
|
}
|
|
return $num;
|
|
} else {
|
|
$this->error = "Error " . $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::loadCacheLogsTicket " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Add message into database
|
|
*
|
|
* @param User $user User that creates
|
|
* @param int $notrigger 0=launch triggers after, 1=disable triggers
|
|
* @return int <0 if KO, Id of created object if OK
|
|
*/
|
|
public function createTicketMessage($user, $notrigger = 0)
|
|
{
|
|
global $conf, $langs;
|
|
$error = 0;
|
|
|
|
// Clean parameters
|
|
if (isset($this->fk_track_id)) {
|
|
$this->fk_track_id = trim($this->fk_track_id);
|
|
}
|
|
|
|
if (isset($this->message)) {
|
|
$this->message = trim($this->message);
|
|
}
|
|
|
|
// Insert request
|
|
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket_msg(";
|
|
|
|
$sql .= "fk_track_id,";
|
|
$sql .= "fk_user_action,";
|
|
$sql .= "datec,";
|
|
$sql .= "message,";
|
|
$sql .= "private";
|
|
$sql .= ") VALUES (";
|
|
$sql .= " " . (!isset($this->fk_track_id) ? "'" . $this->db->escape($this->track_id) . "'" : "'" . $this->db->escape($this->fk_track_id) . "'") . ",";
|
|
$sql .= " " . ($this->fk_user_action > 0 ? $this->fk_user_action : $user->id) . ",";
|
|
$sql .= " '" . $this->db->idate(dol_now()) . "',";
|
|
$sql .= " " . (!isset($this->message) ? 'NULL' : "'" . $this->db->escape($this->message) . "'") . ",";
|
|
$sql .= " " . (empty($this->private) ? '0' : "'" . $this->db->escape($this->private) . "'") . "";
|
|
$sql .= ")";
|
|
|
|
$this->db->begin();
|
|
|
|
dol_syslog(get_class($this) . "::create_ticket_message sql=" . $sql, LOG_DEBUG);
|
|
$resql = $this->db->query($sql);
|
|
if (!$resql) {
|
|
$error++;
|
|
$this->errors[] = "Error " . $this->db->lasterror();
|
|
}
|
|
|
|
if (!$error) {
|
|
if (!$notrigger) {
|
|
// Uncomment this and change MYOBJECT to your own tag if you
|
|
// want this action calls a trigger.
|
|
//// Call triggers
|
|
//include_once DOL_DOCUMENT_ROOT . '/core/class/interfaces.class.php';
|
|
//$interface=new Interfaces($this->db);
|
|
//$result=$interface->run_triggers('MYOBJECT_CREATE',$this,$user,$langs,$conf);
|
|
//if ($result < 0) { $error++; $this->errors=$interface->errors; }
|
|
//// End call triggers
|
|
}
|
|
}
|
|
|
|
// Commit or rollback
|
|
if ($error) {
|
|
foreach ($this->errors as $errmsg) {
|
|
dol_syslog(get_class($this) . "::create_ticket_message " . $errmsg, LOG_ERR);
|
|
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg);
|
|
}
|
|
$this->db->rollback();
|
|
return -1 * $error;
|
|
} else {
|
|
$this->db->commit();
|
|
return 1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Charge la liste des messages sur le ticket
|
|
*
|
|
* @return int Nb lignes chargees, 0 si deja chargees, <0 si ko
|
|
*/
|
|
public function loadCacheMsgsTicket()
|
|
{
|
|
global $langs;
|
|
|
|
if (is_array($this->cache_msgs_ticket) && count($this->cache_msgs_ticket)) {
|
|
return 0;
|
|
}
|
|
// Cache deja charge
|
|
|
|
$sql = "SELECT rowid, fk_user_action, datec, message, private";
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket_msg";
|
|
$sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'";
|
|
$sql .= " ORDER BY datec DESC";
|
|
dol_syslog(get_class($this) . "::load_cache_actions_ticket sql=" . $sql, LOG_DEBUG);
|
|
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$num = $this->db->num_rows($resql);
|
|
$i = 0;
|
|
while ($i < $num) {
|
|
$obj = $this->db->fetch_object($resql);
|
|
$this->cache_msgs_ticket[$i]['id'] = $obj->rowid;
|
|
$this->cache_msgs_ticket[$i]['fk_user_action'] = $obj->fk_user_action;
|
|
$this->cache_msgs_ticket[$i]['datec'] = $this->db->jdate($obj->datec);
|
|
$this->cache_msgs_ticket[$i]['message'] = $obj->message;
|
|
$this->cache_msgs_ticket[$i]['private'] = $obj->private;
|
|
$i++;
|
|
}
|
|
return $num;
|
|
} else {
|
|
$this->error = "Error " . $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::load_cache_actions_ticket " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Close a ticket
|
|
*
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function close()
|
|
{
|
|
global $conf, $user, $langs;
|
|
|
|
if ($this->fk_statut != 9) { // not closed
|
|
$this->db->begin();
|
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
|
|
$sql .= " SET fk_statut=8, progress=100, date_close='" . $this->db->idate(dol_now()) . "'";
|
|
$sql .= " WHERE rowid = " . $this->id;
|
|
|
|
dol_syslog(get_class($this) . "::close sql=" . $sql);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$error = 0;
|
|
|
|
// Valid and close fichinter linked
|
|
$this->fetchObjectLinked($this->id, $this->element, null, 'fichinter');
|
|
if ($this->linkedObjectsIds)
|
|
{
|
|
foreach ($this->linkedObjectsIds['fichinter'] as $fichinter_id) {
|
|
$fichinter = new Fichinter($this->db);
|
|
$fichinter->fetch($fichinter_id);
|
|
if($fichinter->statut == 0) {
|
|
$result = $fichinter->setValid($user);
|
|
if (!$result) {
|
|
$this->errors[] = $fichinter->error;
|
|
$error++;
|
|
}
|
|
}
|
|
if ($fichinter->statut < 3) {
|
|
$result = $fichinter->setStatut(3);
|
|
if (!$result) {
|
|
$this->errors[] = $fichinter->error;
|
|
$error++;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// Call trigger
|
|
$result=$this->call_trigger('TICKET_CLOSE', $user);
|
|
if ($result < 0) {
|
|
$error++;
|
|
}
|
|
// End call triggers
|
|
|
|
if (!$error) {
|
|
$this->db->commit();
|
|
return 1;
|
|
} else {
|
|
$this->db->rollback();
|
|
$this->error = join(',', $this->errors);
|
|
dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
} else {
|
|
$this->db->rollback();
|
|
$this->error = $this->db->lasterror();
|
|
dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Search and fetch thirparties by email
|
|
*
|
|
* @param string $email Email
|
|
* @param int $type Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier)
|
|
* @param array $filters Array of couple field name/value to filter the companies with the same name
|
|
* @param string $clause Clause for filters
|
|
* @return array Array of thirdparties object
|
|
*/
|
|
public function searchSocidByEmail($email, $type = '0', $filters = array(), $clause = 'AND')
|
|
{
|
|
$thirdparties = array();
|
|
|
|
// Generation requete recherche
|
|
$sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "societe";
|
|
$sql .= " WHERE entity IN (" . getEntity('ticket', 1) . ")";
|
|
if (!empty($type)) {
|
|
if ($type == 1 || $type == 2) {
|
|
$sql .= " AND client = " . $type;
|
|
} elseif ($type == 3) {
|
|
$sql .= " AND fournisseur = 1";
|
|
}
|
|
}
|
|
if (!empty($email)) {
|
|
if (!$exact) {
|
|
if (preg_match('/^([\*])?[^*]+([\*])?$/', $email, $regs) && count($regs) > 1) {
|
|
$email = str_replace('*', '%', $email);
|
|
} else {
|
|
$email = '%' . $email . '%';
|
|
}
|
|
}
|
|
$sql .= " AND ";
|
|
if (is_array($filters) && !empty($filters)) {
|
|
$sql .= "(";
|
|
}
|
|
|
|
if (!$case) {
|
|
$sql .= "email LIKE '" . $this->db->escape($email) . "'";
|
|
} else {
|
|
$sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'";
|
|
}
|
|
}
|
|
if (is_array($filters) && !empty($filters)) {
|
|
foreach ($filters as $field => $value) {
|
|
$sql .= " " . $clause . " " . $field . " LIKE BINARY '" . $this->db->escape($value) . "'";
|
|
}
|
|
if (!empty($email)) {
|
|
$sql .= ")";
|
|
}
|
|
}
|
|
|
|
$res = $this->db->query($sql);
|
|
if ($res) {
|
|
while ($rec = $this->db->fetch_array($res)) {
|
|
$soc = new Societe($this->db);
|
|
$soc->fetch($rec['rowid']);
|
|
$thirdparties[] = $soc;
|
|
}
|
|
|
|
return $thirdparties;
|
|
} else {
|
|
$this->error = $this->db->error() . ' sql=' . $sql;
|
|
dol_syslog(get_class($this) . "::searchSocidByEmail " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Search and fetch contacts by email
|
|
*
|
|
* @param string $email Email
|
|
* @param array $socid Limit to a thirdparty
|
|
* @param string $case Respect case
|
|
* @return array Array of contacts object
|
|
*/
|
|
public function searchContactByEmail($email, $socid = '', $case = '')
|
|
{
|
|
$contacts = array();
|
|
|
|
// Generation requete recherche
|
|
$sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "socpeople";
|
|
$sql .= " WHERE entity IN (" . getEntity('socpeople') . ")";
|
|
if (!empty($socid)) {
|
|
$sql .= " AND fk_soc='" . $this->db->escape($socid) . "'";
|
|
}
|
|
|
|
if (!empty($email)) {
|
|
$sql .= " AND ";
|
|
|
|
if (!$case) {
|
|
$sql .= "email LIKE '" . $this->db->escape($email) . "'";
|
|
} else {
|
|
$sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'";
|
|
}
|
|
}
|
|
|
|
$res = $this->db->query($sql);
|
|
if ($res) {
|
|
while ($rec = $this->db->fetch_array($res)) {
|
|
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
|
|
$contactstatic = new Contact($this->db);
|
|
$contactstatic->fetch($rec['rowid']);
|
|
$contacts[] = $contactstatic;
|
|
}
|
|
|
|
return $contacts;
|
|
} else {
|
|
$this->error = $this->db->error() . ' sql=' . $sql;
|
|
dol_syslog(get_class($this) . "::searchContactByEmail " . $this->error, LOG_ERR);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Define parent commany of current ticket
|
|
*
|
|
* @param int $id Id of thirdparty to set or '' to remove
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function setCustomer($id)
|
|
{
|
|
if ($this->id) {
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
|
|
$sql .= " SET fk_soc = " . ($id > 0 ? $id : "null");
|
|
$sql .= " WHERE rowid = " . $this->id;
|
|
dol_syslog(get_class($this) . '::setCustomer sql=' . $sql);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
return 1;
|
|
} else {
|
|
return -1;
|
|
}
|
|
} else {
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Define progression of current ticket
|
|
*
|
|
* @param int $percent Progression percent
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function setProgression($percent)
|
|
{
|
|
if ($this->id) {
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket";
|
|
$sql .= " SET progress = " . ($percent > 0 ? $percent : "null");
|
|
$sql .= " WHERE rowid = " . $this->id;
|
|
dol_syslog(get_class($this) . '::set_progression sql=' . $sql);
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
return 1;
|
|
} else {
|
|
return -1;
|
|
}
|
|
} else {
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Link element with a project
|
|
* Override core function because of key name 'fk_project' used for this module
|
|
*
|
|
* @param int $projectid Project id to link element to
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function setProject($projectid)
|
|
{
|
|
if (!$this->table_element) {
|
|
dol_syslog(get_class($this) . "::setProject was called on objet with property table_element not defined", LOG_ERR);
|
|
return -1;
|
|
}
|
|
|
|
$sql = 'UPDATE ' . MAIN_DB_PREFIX . $this->table_element;
|
|
if ($projectid) {
|
|
$sql .= ' SET fk_project = ' . $projectid;
|
|
} else {
|
|
$sql .= ' SET fk_project = NULL';
|
|
}
|
|
|
|
$sql .= ' WHERE rowid = ' . $this->id;
|
|
|
|
dol_syslog(get_class($this) . "::setProject sql=" . $sql);
|
|
if ($this->db->query($sql)) {
|
|
$this->fk_project = $projectid;
|
|
return 1;
|
|
} else {
|
|
dol_print_error($this->db);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Link element with a contract
|
|
*
|
|
* @param int $contractid Contract id to link element to
|
|
* @return int <0 if KO, >0 if OK
|
|
*/
|
|
public function setContract($contractid)
|
|
{
|
|
if (!$this->table_element) {
|
|
dol_syslog(get_class($this) . "::setContract was called on objet with property table_element not defined", LOG_ERR);
|
|
return -1;
|
|
}
|
|
|
|
$result = $this->add_object_linked('contrat', $contractid);
|
|
if ($result) {
|
|
$this->fk_contract = $contractid;
|
|
return 1;
|
|
} else {
|
|
dol_print_error($this->db);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/* gestion des contacts d'un ticket */
|
|
|
|
/**
|
|
* Return id des contacts interne de suivi
|
|
*
|
|
* @return array Liste des id contacts suivi ticket
|
|
*/
|
|
public function getIdTicketInternalContact()
|
|
{
|
|
return $this->getIdContact('internal', 'SUPPORTTEC');
|
|
}
|
|
|
|
/**
|
|
* Retrieve informations about internal contacts
|
|
*
|
|
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
|
|
*/
|
|
public function getInfosTicketInternalContact()
|
|
{
|
|
return $this->listeContact(-1, 'internal');
|
|
}
|
|
|
|
/**
|
|
* Return id des contacts clients pour le suivi ticket
|
|
*
|
|
* @return array Liste des id contacts suivi ticket
|
|
*/
|
|
public function getIdTicketCustomerContact()
|
|
{
|
|
return $this->getIdContact('external', 'SUPPORTCLI');
|
|
}
|
|
|
|
/**
|
|
* Retrieve informations about external contacts
|
|
*
|
|
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status
|
|
*/
|
|
public function getInfosTicketExternalContact()
|
|
{
|
|
return $this->listeContact(-1, 'external');
|
|
}
|
|
|
|
/**
|
|
* Return id des contacts clients des intervenants
|
|
*
|
|
* @return array Liste des id contacts intervenants
|
|
*/
|
|
public function getIdTicketInternalInvolvedContact()
|
|
{
|
|
return $this->getIdContact('internal', 'CONTRIBUTOR');
|
|
}
|
|
|
|
/**
|
|
* Return id des contacts clients des intervenants
|
|
*
|
|
* @return array Liste des id contacts intervenants
|
|
*/
|
|
public function getIdTicketCustomerInvolvedContact()
|
|
{
|
|
return $this->getIdContact('external', 'CONTRIBUTOR');
|
|
}
|
|
|
|
/**
|
|
* Return id of all contacts for ticket
|
|
*
|
|
* @return array Array of contacts for tickets
|
|
*/
|
|
public function getTicketAllContacts()
|
|
{
|
|
$array_contact = array();
|
|
|
|
$array_contact = $this->getIdTicketInternalContact($exclude_self);
|
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));
|
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketInternalInvolvedContact($exclude_self));
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));
|
|
|
|
return $array_contact;
|
|
}
|
|
|
|
/**
|
|
* Return id of all contacts for ticket
|
|
*
|
|
* @return array Array of contacts
|
|
*/
|
|
public function getTicketAllCustomerContacts()
|
|
{
|
|
$array_contact = array();
|
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self));
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self));
|
|
|
|
return $array_contact;
|
|
}
|
|
|
|
/**
|
|
* Send message
|
|
*
|
|
* @param string $subject Subject
|
|
* @param string $texte Message to send
|
|
* @return int <0 if KO, or number of changes if OK
|
|
*/
|
|
public function messageSend($subject, $texte)
|
|
{
|
|
global $conf, $langs, $mysoc, $dolibarr_main_url_root;
|
|
|
|
$langs->load("other");
|
|
|
|
dol_syslog(get_class($this) . "::message_send action=$action, socid=$socid, texte=$texte, objet_type=$objet_type, objet_id=$objet_id, file=$file");
|
|
|
|
$internal_contacts = $this->getIdContact('internal', 'SUPPORTTEC');
|
|
$external_contacts = $this->getIdContact('external', 'SUPPORTTEC');
|
|
|
|
if ($result) {
|
|
$num = $this->db->num_rows($result);
|
|
$i = 0;
|
|
while ($i < $num) { // For each notification couple defined (third party/actioncode)
|
|
$obj = $this->db->fetch_object($result);
|
|
|
|
$sendto = $obj->firstname . " " . $obj->lastname . " <" . $obj->email . ">";
|
|
$actiondefid = $obj->adid;
|
|
|
|
if (dol_strlen($sendto))
|
|
{
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
|
|
$application = ($conf->global->MAIN_APPLICATION_TITLE ? $conf->global->MAIN_APPLICATION_TITLE : 'Dolibarr ERP/CRM');
|
|
|
|
$subject = '[' . $application . '] ' . $langs->transnoentitiesnoconv("DolibarrNotification");
|
|
|
|
$message = $langs->transnoentities("YouReceiveMailBecauseOfNotification", $application, $mysoc->name) . "\n";
|
|
$message .= $langs->transnoentities("YouReceiveMailBecauseOfNotification2", $application, $mysoc->name) . "\n";
|
|
$message .= "\n";
|
|
$message .= $texte;
|
|
// Add link
|
|
$link = '';
|
|
switch ($objet_type) {
|
|
case 'ficheinter':
|
|
$link = '/fichinter/card.php?id=' . $objet_id;
|
|
break;
|
|
case 'propal':
|
|
$link = '/comm/propal.php?id=' . $objet_id;
|
|
break;
|
|
case 'facture':
|
|
$link = '/compta/facture/card.php?facid=' . $objet_id;
|
|
break;
|
|
case 'order':
|
|
$link = '/commande/card.php?facid=' . $objet_id;
|
|
break;
|
|
case 'order_supplier':
|
|
$link = '/fourn/commande/card.php?facid=' . $objet_id;
|
|
break;
|
|
}
|
|
// Define $urlwithroot
|
|
$urlwithouturlroot = preg_replace('/' . preg_quote(DOL_URL_ROOT, '/') . '$/i', '', trim($dolibarr_main_url_root));
|
|
$urlwithroot = $urlwithouturlroot . DOL_URL_ROOT; // This is to use external domain name found into config file
|
|
//$urlwithroot=DOL_MAIN_URL_ROOT; // This is to use same domain name than current
|
|
if ($link) {
|
|
$message .= "\n" . $urlwithroot . $link;
|
|
}
|
|
|
|
$filename = basename($file);
|
|
|
|
$mimefile = dol_mimetype($file);
|
|
|
|
$msgishtml = 0;
|
|
|
|
$replyto = $conf->notification->email_from;
|
|
|
|
$message = dol_nl2br($message);
|
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
|
|
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
|
|
}
|
|
$mailfile = new CMailFile(
|
|
$subject,
|
|
$sendto,
|
|
$replyto,
|
|
$message,
|
|
array($file),
|
|
array($mimefile),
|
|
array($filename[count($filename) - 1]),
|
|
'',
|
|
'',
|
|
0,
|
|
$msgishtml
|
|
);
|
|
|
|
if ($mailfile->sendfile()) {
|
|
$now = dol_now();
|
|
$sendto = htmlentities($sendto);
|
|
|
|
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "notify (daten, fk_action, fk_contact, objet_type, objet_id, email)";
|
|
$sql .= " VALUES ('" . $this->db->idate($now) . "', " . $actiondefid . ", " . $obj->cid . ", '" . $this->db->escape($objet_type) . "', " . $objet_id . ", '" . $this->db->escape($obj->email) . "')";
|
|
dol_syslog("Notify::send sql=" . $sql);
|
|
if (!$this->db->query($sql)) {
|
|
dol_print_error($this->db);
|
|
}
|
|
} else {
|
|
$this->error = $mailfile->error;
|
|
//dol_syslog("Notify::send ".$this->error, LOG_ERR);
|
|
}
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
|
|
}
|
|
}
|
|
$i++;
|
|
}
|
|
return $i;
|
|
} else {
|
|
$this->error = $this->db->error();
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get array of all contacts for a ticket
|
|
* Override method of file commonobject.class.php to add phone number
|
|
*
|
|
* @param int $statut Status of lines to get (-1=all)
|
|
* @param string $source Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user)
|
|
* @param int $list 0:Return array contains all properties, 1:Return array contains just id
|
|
* @param string $code Filter on this code of contact type ('SHIPPING', 'BILLING', ...)
|
|
* @return array Array of contacts
|
|
*/
|
|
function listeContact($statut = -1, $source = 'external', $list = 0, $code = '')
|
|
{
|
|
global $langs;
|
|
|
|
$tab = array();
|
|
|
|
$sql = "SELECT ec.rowid, ec.statut as statuslink, ec.fk_socpeople as id, ec.fk_c_type_contact"; // This field contains id of llx_socpeople or id of llx_user
|
|
if ($source == 'internal') {
|
|
$sql .= ", '-1' as socid, t.statut as statuscontact";
|
|
}
|
|
|
|
if ($source == 'external' || $source == 'thirdparty') {
|
|
$sql .= ", t.fk_soc as socid, t.statut as statuscontact";
|
|
}
|
|
|
|
$sql .= ", t.civility, t.lastname as lastname, t.firstname, t.email";
|
|
if ($source == 'internal') {
|
|
$sql .= ", t.office_phone as phone, t.user_mobile as phone_mobile";
|
|
}
|
|
|
|
if ($source == 'external') {
|
|
$sql .= ", t.phone as phone, t.phone_mobile as phone_mobile, t.phone_perso as phone_perso";
|
|
}
|
|
|
|
$sql .= ", tc.source, tc.element, tc.code, tc.libelle";
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_type_contact tc";
|
|
$sql .= ", " . MAIN_DB_PREFIX . "element_contact ec";
|
|
if ($source == 'internal') {
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user t on ec.fk_socpeople = t.rowid";
|
|
}
|
|
|
|
if ($source == 'external' || $source == 'thirdparty') {
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "socpeople t on ec.fk_socpeople = t.rowid";
|
|
}
|
|
|
|
$sql .= " WHERE ec.element_id =" . $this->id;
|
|
$sql .= " AND ec.fk_c_type_contact=tc.rowid";
|
|
$sql .= " AND tc.element='" . $this->db->escape($this->element) . "'";
|
|
if ($source == 'internal') {
|
|
$sql .= " AND tc.source = 'internal'";
|
|
}
|
|
|
|
if ($source == 'external' || $source == 'thirdparty') {
|
|
$sql .= " AND tc.source = 'external'";
|
|
}
|
|
|
|
$sql .= " AND tc.active=1";
|
|
if ($statut >= 0) {
|
|
$sql .= " AND ec.statut = '" . $statut . "'";
|
|
}
|
|
|
|
$sql .= " ORDER BY t.lastname ASC";
|
|
|
|
$resql = $this->db->query($sql);
|
|
if ($resql) {
|
|
$num = $this->db->num_rows($resql);
|
|
$i = 0;
|
|
while ($i < $num) {
|
|
$obj = $this->db->fetch_object($resql);
|
|
|
|
if (!$list) {
|
|
$transkey = "TypeContact_" . $obj->element . "_" . $obj->source . "_" . $obj->code;
|
|
$libelle_type = ($langs->trans($transkey) != $transkey ? $langs->trans($transkey) : $obj->libelle);
|
|
$tab[$i] = array(
|
|
'source' => $obj->source,
|
|
'socid' => $obj->socid,
|
|
'id' => $obj->id,
|
|
'nom' => $obj->lastname, // For backward compatibility
|
|
'civility' => $obj->civility,
|
|
'lastname' => $obj->lastname,
|
|
'firstname' => $obj->firstname,
|
|
'email' => $obj->email,
|
|
'rowid' => $obj->rowid,
|
|
'code' => $obj->code,
|
|
'libelle' => $libelle_type,
|
|
'status' => $obj->statuslink,
|
|
'statuscontact'=>$obj->statuscontact,
|
|
'fk_c_type_contact' => $obj->fk_c_type_contact,
|
|
'phone' => $obj->phone,
|
|
'phone_mobile' => $obj->phone_mobile);
|
|
} else {
|
|
$tab[$i] = $obj->id;
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
|
|
return $tab;
|
|
} else {
|
|
$this->error = $this->db->error();
|
|
dol_print_error($this->db);
|
|
return -1;
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Get a default reference.
|
|
*
|
|
* @param Societe $thirdparty Thirdparty
|
|
* @return string Reference
|
|
*/
|
|
public function getDefaultRef($thirdparty = '')
|
|
{
|
|
global $conf;
|
|
|
|
$defaultref = '';
|
|
$modele = empty($conf->global->TICKETSUP_ADDON) ? 'mod_ticket_simple' : $conf->global->TICKETSUP_ADDON;
|
|
|
|
// Search template files
|
|
$file = '';
|
|
$classname = '';
|
|
$filefound = 0;
|
|
$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
|
|
foreach ($dirmodels as $reldir) {
|
|
$file = dol_buildpath($reldir . "core/modules/ticket/" . $modele . '.php', 0);
|
|
if (file_exists($file)) {
|
|
$filefound = 1;
|
|
$classname = $modele;
|
|
break;
|
|
}
|
|
}
|
|
|
|
if ($filefound) {
|
|
$result = dol_include_once($reldir . "core/modules/ticket/" . $modele . '.php');
|
|
$modTicket = new $classname;
|
|
|
|
$defaultref = $modTicket->getNextValue($thirdparty, $this);
|
|
}
|
|
|
|
if (is_numeric($defaultref) && $defaultref <= 0) {
|
|
$defaultref = '';
|
|
}
|
|
|
|
return $defaultref;
|
|
}
|
|
|
|
|
|
/**
|
|
* Return if at least one photo is available
|
|
*
|
|
* @param string $sdir Directory to scan
|
|
* @return boolean True if at least one photo is available, False if not
|
|
*/
|
|
function is_photo_available($sdir)
|
|
{
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
|
|
|
|
global $conf;
|
|
|
|
$dir = $sdir . '/';
|
|
$nbphoto = 0;
|
|
|
|
$dir_osencoded = dol_osencode($dir);
|
|
if (file_exists($dir_osencoded)) {
|
|
$handle = opendir($dir_osencoded);
|
|
if (is_resource($handle)) {
|
|
while (($file = readdir($handle)) != false) {
|
|
if (!utf8_check($file)) {
|
|
$file = utf8_encode($file);
|
|
}
|
|
// To be sure data is stored in UTF8 in memory
|
|
if (dol_is_file($dir . $file)) {
|
|
return true;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
return false;
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* Ticket line Class
|
|
*/
|
|
class TicketsLine
|
|
{
|
|
public $id;
|
|
|
|
/**
|
|
* @var string $ref Ticket reference
|
|
*/
|
|
public $ref;
|
|
|
|
/**
|
|
* Hash to identify ticket
|
|
*/
|
|
public $track_id;
|
|
|
|
/**
|
|
* Thirdparty ID
|
|
*/
|
|
public $fk_soc;
|
|
|
|
/**
|
|
* Project ID
|
|
*/
|
|
public $fk_project;
|
|
|
|
/**
|
|
* Person email who have create ticket
|
|
*/
|
|
public $origin_email;
|
|
|
|
/**
|
|
* User id who have create ticket
|
|
*/
|
|
public $fk_user_create;
|
|
|
|
/**
|
|
* User id who have ticket assigned
|
|
*/
|
|
public $fk_user_assign;
|
|
|
|
/**
|
|
* Ticket subject
|
|
*/
|
|
public $subject;
|
|
|
|
/**
|
|
* Ticket message
|
|
*/
|
|
public $message;
|
|
|
|
/**
|
|
* Ticket statut
|
|
*/
|
|
public $fk_statut;
|
|
|
|
/**
|
|
* State resolution
|
|
*/
|
|
public $resolution;
|
|
|
|
/**
|
|
* Progress in percent
|
|
*/
|
|
public $progress;
|
|
|
|
/**
|
|
* Duration for ticket
|
|
*/
|
|
public $timing;
|
|
|
|
/**
|
|
* Type code
|
|
*/
|
|
public $type_code;
|
|
|
|
/**
|
|
* Category code
|
|
*/
|
|
public $category_code;
|
|
|
|
/**
|
|
* Severity code
|
|
*/
|
|
public $severity_code;
|
|
|
|
/**
|
|
* Type label
|
|
*/
|
|
public $type_label;
|
|
|
|
/**
|
|
* Category label
|
|
*/
|
|
public $category_label;
|
|
|
|
/**
|
|
* Severity label
|
|
*/
|
|
public $severity_label;
|
|
|
|
/**
|
|
* Creation date
|
|
*/
|
|
public $datec = '';
|
|
|
|
/**
|
|
* Read date
|
|
*/
|
|
public $date_read = '';
|
|
|
|
/**
|
|
* Close ticket date
|
|
*/
|
|
public $date_close = '';
|
|
}
|