From e43438cc7b82239e1438282437bb6c4c397950fc Mon Sep 17 00:00:00 2001
From: Vincent Penel <vincent.penel@atm-consulting.fr>
Date: Tue, 10 Feb 2026 15:40:05 +0100
Subject: [PATCH] Fix/ticket status (#37129)

* set oldCopy and Status

* Update ticket.class.php

* Question Eldy

* Fix event status change

---------

Co-authored-by: Laurent Destailleur <eldy@destailleur.fr>
---
 htdocs/core/class/commonobject.class.php | 4 ++++
 htdocs/ticket/card.php                   | 4 ++--
 htdocs/ticket/class/ticket.class.php     | 2 +-
 htdocs/ticket/list.php                   | 2 +-
 4 files changed, 8 insertions(+), 4 deletions(-)

diff --git a/htdocs/core/class/commonobject.class.php b/htdocs/core/class/commonobject.class.php
index 1561867c858..385b493b2d7 100644
--- a/htdocs/core/class/commonobject.class.php
+++ b/htdocs/core/class/commonobject.class.php
@@ -4478,7 +4478,11 @@ abstract class CommonObject
 					}
 				}
 
+				$this->context = array_merge($this->context, array('newstatus' => $status));
+
 				if ($trigkey) {
+					$this->oldcopy = dol_clone($this);
+
 					// Call trigger
 					$result = $this->call_trigger($trigkey, $user);
 					if ($result < 0) {
diff --git a/htdocs/ticket/card.php b/htdocs/ticket/card.php
index e207479cacc..9832970bdfa 100755
--- a/htdocs/ticket/card.php
+++ b/htdocs/ticket/card.php
@@ -568,7 +568,7 @@ if (empty($reshook)) {
 		if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
 			// prevent browser refresh from reopening ticket several times
 			if ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED) {
-				$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
+				$res = $object->setStatut(Ticket::STATUS_ASSIGNED, null, '', 'TICKET_MODIFY');
 				if ($res) {
 					// Log action in ticket logs table
 					//$log_action = $langs->trans('TicketLogReopen');
@@ -626,7 +626,7 @@ if (empty($reshook)) {
 		if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
 			$new_status = GETPOST('new_status', 'int');
 			$old_status = $object->status;
-			$res = $object->setStatut($new_status);
+			$res = $object->setStatut($new_status, null, '', 'TICKET_MODIFY');
 			if ($res) {
 				// Log action in ticket logs table
 				$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
diff --git a/htdocs/ticket/class/ticket.class.php b/htdocs/ticket/class/ticket.class.php
index e821b4e80d4..fadcb371358 100644
--- a/htdocs/ticket/class/ticket.class.php
+++ b/htdocs/ticket/class/ticket.class.php
@@ -2714,7 +2714,7 @@ class Ticket extends CommonObject
 				if (($object->status < self::STATUS_IN_PROGRESS && !$user->socid && !$private) ||
 					($object->status > self::STATUS_IN_PROGRESS && $public_area)
 				) {
-					$object->setStatut(3);
+					$object->setStatut(3, null, '', 'TICKET_MODIFY');
 				}
 				return 1;
 			} else {
diff --git a/htdocs/ticket/list.php b/htdocs/ticket/list.php
index 4c4dce5a428..1fddd77010c 100644
--- a/htdocs/ticket/list.php
+++ b/htdocs/ticket/list.php
@@ -284,7 +284,7 @@ if (empty($reshook)) {
 				$result = $objecttmp->fetch($toselectid);
 				if ($result > 0) {
 					if ($objecttmp->status == Ticket::STATUS_CLOSED || $objecttmp->status == Ticket::STATUS_CANCELED) {
-						$result = $objecttmp->setStatut(Ticket::STATUS_ASSIGNED);
+						$result = $objecttmp->setStatut(Ticket::STATUS_ASSIGNED, null, '', 'TICKET_MODIFY');
 						if ($result < 0) {
 							setEventMessages($objecttmp->error, $objecttmp->errors, 'errors');
 							$error++;