diff --git a/htdocs/core/class/html.formticketsup.class.php b/htdocs/core/class/html.formticketsup.class.php
index 1570cb34883..3310b83eb09 100644
--- a/htdocs/core/class/html.formticketsup.class.php
+++ b/htdocs/core/class/html.formticketsup.class.php
@@ -178,7 +178,7 @@ class FormTicketsup
             // altairis: force company and contact id for external user
             if (empty($user->socid)) {
                 // Company
-                print '<tr><td class="titlefield">' . $langs->trans("Thirdparty") . '</td><td>';
+                print '<tr><td class="titlefield">' . $langs->trans("ThirdParty") . '</td><td>';
                 $events = array();
                 $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
                 print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events);
@@ -297,8 +297,8 @@ class FormTicketsup
         print '</td></tr>';
 
         // Notify thirdparty at creation
-        print '<tr><td><label for="not_notify_tiers_at_create">' . $langs->trans("TicketNotifyTiersAtCreation") . '</label></td><td>';
-        print '<input type="checkbox" id="not_notify_tiers_at_create" name="not_notify_tiers_at_create"'.($this->withnotnotifytiersatcreate?'':' checked="checked"').'>';
+        print '<tr><td><label for="notify_tiers_at_create">' . $langs->trans("TicketNotifyTiersAtCreation") . '</label></td><td>';
+        print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate?' checked="checked"':'').'>';
         print '</td></tr>';
 
         // TITLE
diff --git a/htdocs/core/lib/functions.lib.php b/htdocs/core/lib/functions.lib.php
index f4759240cd5..2177559c0ab 100644
--- a/htdocs/core/lib/functions.lib.php
+++ b/htdocs/core/lib/functions.lib.php
@@ -1340,6 +1340,25 @@ function dol_banner_tab($object, $paramid, $morehtml='', $shownav=1, $fieldid='r
 			//}
 		}
 	}
+	elseif ($object->element == 'ticketsup')
+	{
+		$width=80; $cssclass='photoref';
+		$showimage=$object->is_photo_available($conf->ticketsup->dir_output.'/'.$object->track_id);
+		$maxvisiblephotos=(isset($conf->global->TICKETSUP_MAX_VISIBLE_PHOTO)?$conf->global->TICKETSUP_MAX_VISIBLE_PHOTO:2);
+		if ($conf->browser->phone) $maxvisiblephotos=1;
+		if ($showimage) $morehtmlleft.='<div class="floatleft inline-block valignmiddle divphotoref">'.$object->show_photos($conf->ticketsup->dir_output,'small',$maxvisiblephotos,0,0,0,$width,0).'</div>';
+		else
+		{
+			if (!empty($conf->global->TICKETSUP_NODISPLAYIFNOPHOTO)) {
+				$nophoto='';
+				$morehtmlleft.='<div class="floatleft inline-block valignmiddle divphotoref"></div>';
+			}
+			//elseif ($conf->browser->layout != 'phone') {    // Show no photo link
+			$nophoto='/public/theme/common/nophoto.png';
+			$morehtmlleft.='<div class="floatleft inline-block valignmiddle divphotoref"><img class="photo'.$modulepart.($cssclass?' '.$cssclass:'').'" alt="No photo" border="0"'.($width?' width="'.$width.'"':'').' src="'.DOL_URL_ROOT.$nophoto.'"></div>';
+			//}
+		}
+	}
 	else
 	{
 		if ($showimage)
@@ -3063,7 +3082,7 @@ function img_picto($titlealt, $picto, $moreatt = '', $pictoisfullpath = false, $
 		$pictowithoutext = preg_replace('/(\.png|\.gif|\.svg)$/', '', $picto);
 
 		//if (in_array($picto, array('switch_off', 'switch_on', 'off', 'on')))
-		if (in_array($pictowithoutext, array('delete', 'edit', 'off', 'on', 'resize', 'switch_off', 'switch_on', 'unlink', 'uparrow')))
+		if (in_array($pictowithoutext, array('delete', 'edit', 'off', 'on', 'printer', 'resize', 'switch_off', 'switch_on', 'unlink', 'uparrow')))
 		{
 			$fakey = $pictowithoutext; $facolor=''; $fasize='';
 			if ($pictowithoutext == 'switch_off')     { $fakey = 'fa-toggle-off'; $facolor='#999';    $fasize='2em'; }
@@ -3072,6 +3091,7 @@ function img_picto($titlealt, $picto, $moreatt = '', $pictoisfullpath = false, $
 			elseif ($pictowithoutext == 'on')         { $fakey = 'fa-check-square-o'; $fasize='1.3em'; }
 			elseif ($pictowithoutext == 'delete')     { $fakey = 'fa-trash';      $facolor='#444'; }
 			elseif ($pictowithoutext == 'edit')       { $fakey = 'fa-pencil';     $facolor='#444'; }
+			elseif ($pictowithoutext == 'printer')    { $fakey = 'fa-print';      $fasize='1.2em'; $facolor='#444'; }
 			elseif ($pictowithoutext == 'resize')     { $fakey = 'fa-crop';       $facolor='#444'; }
 			elseif ($pictowithoutext == 'uparrow')    { $fakey = 'fa-mail-forward';       $facolor='#555'; }
 			elseif ($pictowithoutext == 'unlink')     { $fakey = 'fa-chain-broken';       $facolor='#555'; }
diff --git a/htdocs/ticketsup/card.php b/htdocs/ticketsup/card.php
index 759f87f3b0c..55ebed62c7d 100644
--- a/htdocs/ticketsup/card.php
+++ b/htdocs/ticketsup/card.php
@@ -203,6 +203,7 @@ if ($action == 'view' || $action == 'add_message' || $action == 'close' || $acti
         } elseif ($socid > 0) {
             $object->fetch_thirdparty();
             $head = societe_prepare_head($object->thirdparty);
+
             dol_fiche_head($head, 'ticketsup', $langs->trans("ThirdParty"), 0, 'company');
             dol_banner_tab($object->thirdparty, 'socid', '', ($user->societe_id ? 0 : 1), 'rowid', 'nom');
             dol_fiche_end();
@@ -218,22 +219,26 @@ if ($action == 'view' || $action == 'add_message' || $action == 'close' || $acti
 
         dol_fiche_head($head, 'tabTicketsup', $langs->trans("Ticket"), -1, 'ticketsup');
 
-        $object->label = $object->ref;
+        $morehtmlref ='<div class="refidno">';
+        $morehtmlref.= $object->subject;
         // Author
         if ($object->fk_user_create > 0) {
-            $object->label .= ' - ' . $langs->trans("CreatedBy") . '  ';
+        	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . '  ';
 
             $langs->load("users");
             $fuser = new User($db);
             $fuser->fetch($object->fk_user_create);
-            $object->label .= $fuser->getNomUrl(0);
+            $morehtmlref .= $fuser->getNomUrl(0);
         }
         if (!empty($object->origin_email)) {
-            $object->label .= ' - ' . $langs->trans("CreatedBy") . ' ';
-            $object->label .= $object->origin_email . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
+        	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' ';
+        	$morehtmlref .= $object->origin_email . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
         }
+        $morehtmlref.='</div>';
+
         $linkback = '<a href="' . dol_buildpath('/ticketsup/list.php', 1) . '"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
-        $object->ticketsupBannerTab('ref', '', ($user->societe_id ? 0 : 1), 'ref', 'subject', '', '', '', $morehtmlleft, $linkback);
+
+        dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref);
 
         print '<div class="fichecenter"><div class="fichehalfleft">';
         print '<div class="underbanner clearboth"></div>';
diff --git a/htdocs/ticketsup/class/actions_ticketsup.class.php b/htdocs/ticketsup/class/actions_ticketsup.class.php
index 1186b7fbd1e..4d0acda3e35 100644
--- a/htdocs/ticketsup/class/actions_ticketsup.class.php
+++ b/htdocs/ticketsup/class/actions_ticketsup.class.php
@@ -152,15 +152,15 @@ class ActionsTicketsup
                 $object->track_id = generate_random_id(16);
 
                 $object->ref = GETPOST("ref", 'alpha');
-                $object->fk_soc = GETPOST("socid", 'int');
+                $object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
                 $object->subject = GETPOST("subject", 'alpha');
                 $object->message = GETPOST("message");
 
                 $object->type_code = GETPOST("type_code", 'alpha');
                 $object->category_code = GETPOST("category_code", 'alpha');
                 $object->severity_code = GETPOST("severity_code", 'alpha');
-                $notNotifyTiers = GETPOST("not_notify_tiers_at_create", 'alpha');
-                $object->notify_tiers_at_create = empty($notNotifyTiers) ? 1 : 0;
+                $notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
+                $object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
 
                 $extrafields = new ExtraFields($this->db);
                 $extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
@@ -174,7 +174,8 @@ class ActionsTicketsup
                     $action = 'create_ticket';
                 }
 
-                if (!$error && $id > 0) {
+                if (!$error && $id > 0)
+                {
                     $this->db->commit();
 
                     // File transfer
@@ -189,7 +190,7 @@ class ActionsTicketsup
                     }
 
                     // altairis: link ticket to project
-                    if (GETPOST('projectid')) {
+                    if (GETPOST('projectid') > 0) {
                         $object->setProject(GETPOST('projectid'));
                     }
 
@@ -216,7 +217,8 @@ class ActionsTicketsup
                     }
 
                     // Auto create fiche intervention
-                    if ($conf->global->TICKETS_AUTO_CREATE_FICHINTER_CREATE) {
+                    if ($conf->global->TICKETS_AUTO_CREATE_FICHINTER_CREATE)
+                    {
                         $fichinter = new Fichinter($this->db);
                         $fichinter->socid = $object->fk_soc;
                         $fichinter->fk_project = GETPOST('projectid', 'int');
@@ -623,6 +625,8 @@ class ActionsTicketsup
         $contactstatic = new Contact($this->db);
 
         $error = 0;
+
+        $object = new Ticketsup($this->db);
         $ret = $object->fetch('', GETPOST('track_id'));
         $object->socid = $object->fk_soc;
         $object->fetch_thirdparty();
diff --git a/htdocs/ticketsup/class/ticketsup.class.php b/htdocs/ticketsup/class/ticketsup.class.php
index 7f011d7f459..584f9508f6d 100644
--- a/htdocs/ticketsup/class/ticketsup.class.php
+++ b/htdocs/ticketsup/class/ticketsup.class.php
@@ -352,8 +352,8 @@ class Ticketsup extends CommonObject
             $sql .= ") VALUES (";
             $sql .= " " . (!isset($this->ref) ? '' : "'" . $this->db->escape($this->ref) . "'") . ",";
             $sql .= " " . (!isset($this->track_id) ? 'NULL' : "'" . $this->db->escape($this->track_id) . "'") . ",";
-            $sql .= " " . (!isset($this->fk_soc) ? '0' : "'" . $this->db->escape($this->fk_soc) . "'") . ",";
-            $sql .= " " . (!isset($this->fk_project) ? '0' : "'" . $this->db->escape($this->fk_project) . "'") . ",";
+            $sql .= " " . ($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null") . ",";
+            $sql .= " " . ($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null") . ",";
             $sql .= " " . (!isset($this->origin_email) ? 'NULL' : "'" . $this->db->escape($this->origin_email) . "'") . ",";
             $sql .= " " . ($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')) . ",";
             $sql .= " " . ($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL') . ",";
@@ -2412,78 +2412,6 @@ class Ticketsup extends CommonObject
         return $defaultref;
     }
 
-    /**
-	 *  Show tab footer of a card
-	 *
-	 *  @param  string $paramid       Name of parameter to use to name the id into the URL next/previous link
-	 *  @param  string $morehtml      More html content to output just before the nav bar
-	 *  @param  int    $shownav       Show Condition (navigation is shown if value is 1)
-	 *  @param  string $fieldid       Nom du champ en base a utiliser pour select next et previous (we make the select max and min on this field)
-	 *  @param  string $fieldref      Nom du champ objet ref (object->ref) a utiliser pour select next et previous
-	 *  @param  string $morehtmlref   More html to show after ref
-	 *  @param  string $moreparam     More param to add in nav link url.
-	 *  @param  int    $nodbprefix    Do not include DB prefix to forge table name
-	 *  @param  string $morehtmlleft  More html code to show before ref
-	 *  @param  string $morehtmlright More html code to show before navigation arrows
-	 *  @param	string	$onlybanner		1
-	 *  @return void
-	 */
-    public function ticketsupBannerTab($paramid, $morehtml = '', $shownav = 1, $fieldid = 'id', $fieldref = 'ref', $morehtmlref = '', $moreparam = '', $nodbprefix = 0, $morehtmlleft = '', $morehtmlright = '', $onlybanner=0)
-    {
-        global $conf, $form, $user, $langs;
-
-        $maxvisiblephotos = 1;
-        $showimage = 1;
-        $showbarcode = empty($conf->barcode->enabled) ? 0 : ($this->barcode ? 1 : 0);
-        if (!empty($conf->global->MAIN_USE_ADVANCED_PERMS) && empty($user->rights->barcode->lire_advance)) {
-            $showbarcode = 0;
-        }
-
-        $modulepart = 'ticketsup';
-        print '<div class="'.($onlybanner?'arearefnobottom':'arearef').' heightref valignmiddle" width="100%">';
-
-        $width = 80;
-        $height = 70;
-        $cssclass = 'photoref';
-        //$showimage=$this->is_photo_available($conf->ticketsup->multidir_output[$this->entity]);
-        $showimage = $this->is_photo_available($conf->ticketsup->dir_output . '/' . $this->track_id);
-        $maxvisiblephotos = (isset($conf->global->PRODUCT_MAX_VISIBLE_PHOTO) ? $conf->global->PRODUCT_MAX_VISIBLE_PHOTO : $maxvisiblephotos);
-        if ($conf->browser->phone) {
-            $maxvisiblephotos = 1;
-        }
-
-        if ($showimage) {
-            $morehtmlleft .= '<div class="floatleft inline-block valignmiddle divphotoref">'
-            . $this->show_photos($conf->ticketsup->dir_output, 'small', $maxvisiblephotos, 0, 0, 0, $height, $width, 0)
-                . '</div>';
-        } else {
-            $nophoto = '/public/theme/common/nophoto.png';
-            $morehtmlleft .= '<div class="floatleft inline-block valignmiddle divphotoref"><img class="photo' . $modulepart . ($cssclass ? ' ' . $cssclass : '') . '" alt="No photo" border="0"' . ($width ? ' width="' . $width . '"' : '') . ($height ? ' height="' . $height . '"' : '') . ' src="' . DOL_URL_ROOT . $nophoto . '"></div>';
-        }
-        $morehtmlright .= $this->getLibStatut(2);
-
-        if (!empty($this->name_alias)) {
-            $morehtmlref .= '<div class="refidno">' . $this->name_alias . '</div>';
-        }
-        // For thirdparty
-        if (!empty($this->label)) {
-            $morehtmlref .= '<div class="refidno">' . $this->label . '</div>';
-        }
-        // For product
-        if ($this->element != 'product') {
-            $morehtmlref .= '<div class="refidno">';
-            $morehtmlref .= $this->getBannerAddress('refaddress', $this);
-            $morehtmlref .= '</div>';
-        }
-        if (!empty($conf->global->MAIN_SHOW_TECHNICAL_ID)) {
-            $morehtmlref .= '<div style="clear: both;"></div><div class="refidno">';
-            $morehtmlref .= $langs->trans("TechnicalID") . ': ' . $this->id;
-            $morehtmlref .= '</div>';
-        }
-        print $form->showrefnav($this, 'ref', $morehtml, $shownav, $fieldid, $fieldref, $morehtmlref, $moreparam, $nodbprefix, $morehtmlleft, $morehtmlright);
-        print '</div>';
-        print '<div class="underrefbanner clearboth"></div>';
-    }
 
     /**
 	 *  Return if at least one photo is available
diff --git a/htdocs/ticketsup/contact.php b/htdocs/ticketsup/contact.php
index 356aa47ffd5..5dceabe9476 100644
--- a/htdocs/ticketsup/contact.php
+++ b/htdocs/ticketsup/contact.php
@@ -149,17 +149,26 @@ if ($id > 0 || !empty($track_id) || !empty($ref)) {
 
         dol_fiche_head($head, 'contact', $langs->trans("Ticket"), -1, 'ticketsup');
 
-        $object->label = $object->ref;
+        $morehtmlref ='<div class="refidno">';
+        $morehtmlref.= $object->subject;
         // Author
         if ($object->fk_user_create > 0) {
-            $object->label .= ' - ' . $langs->trans("CreatedBy") . '  ';
-            $langs->load("users");
-            $fuser = new User($db);
-            $fuser->fetch($object->fk_user_create);
-            $object->label .= $fuser->getNomUrl(0);
+        	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . '  ';
+
+        	$langs->load("users");
+        	$fuser = new User($db);
+        	$fuser->fetch($object->fk_user_create);
+        	$morehtmlref .= $fuser->getNomUrl(0);
         }
+        if (!empty($object->origin_email)) {
+        	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' ';
+        	$morehtmlref .= $object->origin_email . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
+        }
+        $morehtmlref.='</div>';
+
         $linkback = '<a href="' . dol_buildpath('/ticketsup/list.php', 1) . '"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
-        $object->ticketsupBannerTab('ref', '', ($user->societe_id ? 0 : 1), 'ref', 'subject', '', '', '', $morehtmlleft, $linkback, 1);
+
+        dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref);
 
         dol_fiche_end();
 
diff --git a/htdocs/ticketsup/document.php b/htdocs/ticketsup/document.php
index 0f528ee17bb..a19a972c143 100644
--- a/htdocs/ticketsup/document.php
+++ b/htdocs/ticketsup/document.php
@@ -123,18 +123,29 @@ if ($object->id) {
         $object->next_prev_filter = "te.fk_soc = '" . $user->societe_id . "'";
     }
     $head = ticketsup_prepare_head($object);
+
     dol_fiche_head($head, 'tabTicketDocument', $langs->trans("Ticket"), 0, 'ticketsup');
-    $object->label = $object->ref;
+
+    $morehtmlref ='<div class="refidno">';
+    $morehtmlref.= $object->subject;
     // Author
     if ($object->fk_user_create > 0) {
-        $object->label .= ' - ' . $langs->trans("CreatedBy") . '  ';
-        $langs->load("users");
-        $fuser = new User($db);
-        $fuser->fetch($object->fk_user_create);
-        $object->label .= $fuser->getNomUrl(0);
+    	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . '  ';
+
+    	$langs->load("users");
+    	$fuser = new User($db);
+    	$fuser->fetch($object->fk_user_create);
+    	$morehtmlref .= $fuser->getNomUrl(0);
     }
+    if (!empty($object->origin_email)) {
+    	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' ';
+    	$morehtmlref .= $object->origin_email . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
+    }
+    $morehtmlref.='</div>';
+
     $linkback = '<a href="' . dol_buildpath('/ticketsup/list.php', 1) . '"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
-    $object->ticketsupBannerTab('ref', '', ($user->societe_id ? 0 : 1), 'ref', 'subject', '', '', '', $morehtmlleft, $linkback);
+
+    dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref);
 
     dol_fiche_end();
 
diff --git a/htdocs/ticketsup/history.php b/htdocs/ticketsup/history.php
index 6994cbeafc1..56f8e95fe0b 100644
--- a/htdocs/ticketsup/history.php
+++ b/htdocs/ticketsup/history.php
@@ -110,20 +110,29 @@ if ($action == 'view') {
             $object->next_prev_filter = "te.fk_soc = '" . $user->societe_id . "'";
         }
         $head = ticketsup_prepare_head($object);
+
         dol_fiche_head($head, 'tabTicketLogs', $langs->trans("Ticket"), 0, 'ticketsup');
-        $object->label = $object->ref;
+
+        $morehtmlref ='<div class="refidno">';
+        $morehtmlref.= $object->subject;
         // Author
         if ($object->fk_user_create > 0) {
-            $object->label .= ' - ' . $langs->trans("CreatedBy") . '  ';
-            $langs->load("users");
-            $fuser = new User($db);
-            $fuser->fetch($object->fk_user_create);
-            $object->label .= $fuser->getNomUrl(0);
+        	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . '  ';
+
+        	$langs->load("users");
+        	$fuser = new User($db);
+        	$fuser->fetch($object->fk_user_create);
+        	$morehtmlref .= $fuser->getNomUrl(0);
         }
+        if (!empty($object->origin_email)) {
+        	$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' ';
+        	$morehtmlref .= $object->origin_email . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
+        }
+        $morehtmlref.='</div>';
+
         $linkback = '<a href="' . dol_buildpath('/ticketsup/list.php', 1) . '"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
 
-        // TODO Merge this with dol_banner_tab
-        $object->ticketsupBannerTab('ref', '', ($user->societe_id ? 0 : 1), 'ref', 'subject', '', '', '', $morehtmlleft, $linkback);
+        dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref);
 
         dol_fiche_end();
 
diff --git a/htdocs/ticketsup/new.php b/htdocs/ticketsup/new.php
index c784d5f04ac..605db702c4a 100644
--- a/htdocs/ticketsup/new.php
+++ b/htdocs/ticketsup/new.php
@@ -38,7 +38,7 @@ $id = GETPOST('id', 'int');
 $socid = GETPOST('socid', 'int');
 $contactid = GETPOST('contactid', 'int');
 $msg_id = GETPOST('msg_id', 'int');
-$notNotifyTiers = GETPOST("not_notify_tiers_at_create", 'alpha');
+$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
 
 $action = GETPOST('action', 'alpha', 3);
 
@@ -78,7 +78,7 @@ if ($action == 'create_ticket') {
     $formticket->withfromsocid = $socid ? $socid : $user->societe_id;
     $formticket->withfromcontactid = $contactid ? $contactid : '';
     $formticket->withtitletopic = 1;
-    $formticket->withnotnotifytiersatcreate = $notnotifytiersatcreate?1:0;
+    $formticket->withnotifytiersatcreate = ($notifyTiers?1:0);
     $formticket->withusercreate = 1;
     $formticket->withref = 1;
     $formticket->fk_user_create = $user->id;