diff --git a/htdocs/ticket/class/actions_ticket.class.php b/htdocs/ticket/class/actions_ticket.class.php
index 2a54f797e0a..cc7e302db74 100644
--- a/htdocs/ticket/class/actions_ticket.class.php
+++ b/htdocs/ticket/class/actions_ticket.class.php
@@ -216,6 +216,9 @@ class ActionsTicket extends CommonHookActions
 			include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
 			$uselocalbrowser = true;
 			$ckeditorenabledforticket = getDolGlobalString('FCKEDITOR_ENABLE_TICKET');
+			if (!$ckeditorenabledforticket) {
+				$msg = dol_string_nohtmltag($msg, 2);
+			}
 			$doleditor = new DolEditor('message_initial', $msg, '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser, $ckeditorenabledforticket, ROWS_9, '95%');
 			$doleditor->Create();
 		} else {