*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see .
*/
/**
* \file htdocs/ticket/history.php
* \ingroup ticket
* \brief History of ticket
*/
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT . '/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT . "/core/lib/company.lib.php";
require_once DOL_DOCUMENT_ROOT . '/core/lib/date.lib.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/extrafields.class.php';
if (!class_exists('Contact')) {
include DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
}
// Load translation files required by the page
$langs->loadLangs(array('companies', 'other', 'ticket'));
// Get parameters
$id = GETPOST('id', 'int');
$track_id = GETPOST('track_id', 'alpha', 3);
$ref = GETPOST('ref', 'alpha');
$action = GETPOST('action', 'alpha', 3);
// Security check
if (!$user->rights->ticket->read) {
accessforbidden();
}
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
if (!$action) {
$action = 'view';
}
$object = new Ticket($db);
$object->fetch($id, $ref, $track_id);
/*
* Actions
*/
$actionobject = new ActionsTicket($db);
$actionobject->doActions($action, $object);
/*
* View
*/
$help_url = 'FR:DocumentationModuleTicket';
$page_title = $actionobject->getTitle($action);
llxHeader('', $page_title, $help_url);
$userstat = new User($db);
$form = new Form($db);
$formticket = new FormTicket($db);
if ($action == 'view') {
$res = $object->fetch($id, $ref, $track_id);
if ($res > 0) {
// restrict access for externals users
if ($user->societe_id > 0 && ($object->fk_soc != $user->societe_id)
) {
accessforbidden('', 0);
}
// or for unauthorized internals users
if (!$user->societe_id && ($conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY && $object->fk_user_assign != $user->id) && !$user->rights->ticket->manage) {
accessforbidden('', 0);
}
if ($socid > 0) {
$object->fetch_thirdparty();
$head = societe_prepare_head($object->thirdparty);
dol_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
dol_banner_tab($object->thirdparty, 'socid', '', ($user->societe_id ? 0 : 1), 'rowid', 'nom');
dol_fiche_end();
}
if (!$user->societe_id && $conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY) {
$object->next_prev_filter = "te.fk_user_assign = '" . $user->id . "'";
} elseif ($user->societe_id > 0) {
$object->next_prev_filter = "te.fk_soc = '" . $user->societe_id . "'";
}
$head = ticket_prepare_head($object);
dol_fiche_head($head, 'tabTicketLogs', $langs->trans("Ticket"), 0, 'ticket');
$morehtmlref ='
';
$morehtmlref.= $object->subject;
// Author
if ($object->fk_user_create > 0) {
$morehtmlref .= '
' . $langs->trans("CreatedBy") . ' ';
$langs->load("users");
$fuser = new User($db);
$fuser->fetch($object->fk_user_create);
$morehtmlref .= $fuser->getNomUrl(0);
}
if (!empty($object->origin_email)) {
$morehtmlref .= '
' . $langs->trans("CreatedBy") . ' ';
$morehtmlref .= $object->origin_email . ' (' . $langs->trans("TicketEmailOriginIssuer") . ')';
}
$morehtmlref.='
';
$linkback = '' . $langs->trans("BackToList") . ' ';
dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref);
dol_fiche_end();
print '';
// Logs list
print load_fiche_titre($langs->trans('TicketHistory'), '', 'history@ticket');
$actionobject->viewTimelineTicketLogs(true, $object);
print '
';
print '
';
}
} // End action view
// End of page
llxFooter('');
$db->close();