# en_US lang file for module ticket # Copyright (C) 2013 Jean-François FERRY # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # You should have received a copy of the GNU General Public License # along with this program. If not, see . # Generic Module56000Name=Tickets Module56000Desc=Ticket system for issue or request management Permission56001=See tickets Permission56002=Modify tickets Permission56003=Delete tickets Permission56004=Manage tickets Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on) Permission56006=Export tickets Tickets=Tickets TicketDictType=Ticket - Types TicketDictCategory=Ticket - Groups TicketDictSeverity=Ticket - Severities TicketDictResolution=Ticket - Resolution TicketTypeShortCOM=Commercial question TicketTypeShortHELP=Request for functional help TicketTypeShortISSUE=Issue or bug TicketTypeShortPROBLEM=Problem TicketTypeShortREQUEST=Change or enhancement request TicketTypeShortPROJET=Project TicketTypeShortOTHER=Other TicketSeverityShortLOW=Low TicketSeverityShortNORMAL=Normal TicketSeverityShortHIGH=High TicketSeverityShortBLOCKING=Critical, Blocking TicketCategoryShortOTHER=Other ErrorBadEmailAddress=Field '%s' incorrect MenuTicketMyAssign=My tickets MenuTicketMyAssignNonClosed=My open tickets MenuListNonClosed=Open tickets TypeContact_ticket_internal_CONTRIBUTOR=Contributor TypeContact_ticket_internal_SUPPORTTEC=Assigned user TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking TypeContact_ticket_external_CONTRIBUTOR=External contributor OriginEmail=Reporter Email EmailReplyto=Reply-To in Email EmailReferences=References in Emails Notify_TICKET_SENTBYMAIL=Send ticket message by email ExportDataset_ticket_1=Tickets # Status Read=Read Assigned=Assigned NeedMoreInformation=Waiting for reporter feedback NeedMoreInformationShort=Waiting for feedback Waiting=Waiting SolvedClosed=Closed Deleted=Deleted # Dict Severity=Severity TicketGroupIsPublic=Group is public TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface # Email templates MailToSendTicketMessage=To send email from ticket message # Admin page TicketSetup=Ticket module setup TicketSettings=Settings TicketPublicAccess=A public interface requiring no identification is available at the following url TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries TicketParamModule=Module variable setup TicketParamMail=Email setup TicketEmailNotificationFrom=E-mail of sender allowed to send technical notification about tickets ("From" email for creation of ticket or update of messages) TicketEmailNotificationFromHelp=Sender e-mail to use as the From to send the notification emails for tickets creation or message addition. For example: noreply@example.com or robot@example.com TicketEmailNotificationReplyTo=E-mail that must appears to recipient as the sender of the notification ("Reply-To" email for creation of ticket or update of messages) TicketEmailNotificationReplyToHelp=Sender e-mail to use as the Reply-To to send the notification emails for tickets creation or message addition. If defined, this is the email that the recipient will reply to instead of the From. For example: support@example.com TicketEmailNotificationTo=Notify ticket creation to this e-mail address TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation (in addition to any other default recipients) TicketNewEmailBodyLabel=Text message sent after creating a ticket TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. TicketParamPublicInterface=Public interface setup TicketsEmailMustExist=Require an existing email address to create a ticket TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket. TicketsShowProgression=Display the ticket progress in the public interface TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails. TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a third party or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact. PublicInterface=Public interface TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket. TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. TicketPublicInterfaceTopicLabelAdmin=Interface title TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user. ExtraFieldsTicket=Extra attributes TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it. TicketsDisableEmail=Do not send emails for ticket creation or message recording TicketsDisableEmailHelp=By default, notification emails to third parties are sent when new tickets or messages are created for both backoffice and public interface. Enable this option to disable email notifications to thirdparties when creation is done from backoffice. TicketsNotifyThirdPartyFromBackOfficeByDefault=Notify third party by default on ticket creation from backoffice TicketsNotifyThirdPartyFromBackOfficeByDefaultHelp=When creating a ticket from the backoffice, the option "Notify third party" will be checked by default TicketsLogEnableEmail=Enable log by email TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket. TicketParams=Params TicketsShowModuleLogo=Display the logo of the module in the public interface TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface TicketsShowCompanyLogo=Display the logo of the company in the public interface TicketsShowCompanyLogoHelp=Enable this option to show the logo of the main company in the pages of the public interface TicketsShowCompanyFooter=Display the footer of the company in the public interface TicketsShowCompanyFooterHelp=Enable this option to show the footer of the main company in the pages of the public interface TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s") TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights. TicketsActivatePublicInterface=Activate public interface TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. TicketsAutoAssignTicket=Automatically assign the user who created the ticket TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket
Examples: 0=Never automatically assigned to the ticket, 1=Automatically assigned to the ticket if no one is assigned, 2=Automatically assigned to the ticket even if someone was defined TicketAutoChangeStatusOnAnswer=Automatically assign a status when answering a ticket TicketAutoChangeStatusOnAnswerHelp=When a user answers to a ticket, the status will automatically be applied to the ticket TicketNumberingModules=Tickets numbering module TicketsModelModule=Document templates for tickets TicketNotifyTiersAtCreation=Notify third party at creation TicketsDisableCustomerEmail=Always disable emails to third parties when a ticket is created from the backoffice TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to) TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update) TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email. TicketsAutoReadTicket=Automatically mark the ticket as read (when created from back office) TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from back office. When ticket is create from the public interface, ticket remains with the status "Not Read". TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours): TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. TicketsAutoNotifyClose=Automatically notify the third party when closing a ticket TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of third-party contacts. On mass closing, a message will be sent to one contact of the third party linked to the ticket. TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent. TicketChooseProductCategory=Product category for ticket support TicketChooseProductCategoryHelp=Select the product category for support. The category will be used to find all contracts that include a product in this category. All contracts found will be linked to the created ticket. TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket. TicketsAllowClassificationModificationIfClosed=Allow to modify classification of closed tickets TicketsAllowClassificationModificationIfClosedHelp=Allow to modify classification (type, ticket group, severity) even if tickets are closed. TicketAutoCheckNotifyThirdParty=Check by default “Notify third party” when creating a ticket TicketAutoCheckNotifyThirdPartyHelp=When creating a ticket, the option "Notify third-party" will be automatically checked. TicketAssignContactToMessage=Assign an external contact to a message TicketAssignContactToMessageHelp=When a known contact answer to a message, his name is displayed on the ticket messages list. # Index & list page TicketsIndex=Tickets area TicketList=List of tickets TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user NoTicketsFound=No ticket found NoUnreadTicketsFound=No unread ticket found TicketViewAllTickets=View all tickets TicketViewNonClosedOnly=View only open tickets TicketStatByStatus=Tickets by status OrderByDateAsc=Sort by ascending date OrderByDateDesc=Sort by descending date ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ? # Ticket card Ticket=Ticket TicketCard=Ticket card CreateTicket=Create ticket EditTicket=Edit ticket TicketsManagement=Tickets Management CreatedBy=Created by NewTicket=New Ticket SubjectAnswerToTicket=Ticket answer TicketTypeRequest=Request type TicketCategory=Ticket group SeeTicket=See ticket TicketMarkedAsRead=Ticket has been marked as read TicketReadOn=Read on TicketCloseOn=Closing date MarkAsRead=Mark ticket as read TicketHistory=Ticket history AssignUser=Assign to user TicketAssigned=Ticket is now assigned TicketChangeType=Change type TicketChangeCategory=Change analytic code TicketChangeSeverity=Change severity TicketAddMessage=Add or send a message TicketAddPrivateMessage=Add a private message MessageSuccessfullyAdded=Ticket added TicketMessageSuccessfullyAdded=Message successfully added TicketMessagesList=Message list NoMsgForThisTicket=No message for this ticket TicketProperties=Classification LatestNewTickets=Latest %s newest tickets (not read) TicketSeverity=Severity ShowTicket=See ticket RelatedTickets=Related tickets TicketAddIntervention=Create intervention CloseTicket=Close|Solve AbandonTicket=Abandon CloseATicket=Close|Solve a ticket ConfirmCloseAticket=Confirm ticket closing ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned' ConfirmDeleteTicket=Please confirm ticket deleting TicketDeletedSuccess=Ticket deleted with success TicketMarkedAsClosed=Ticket marked as closed TicketDurationAuto=Duration of interventions TicketDurationAutoInfos=Duration calculated automatically from related interventions TicketUpdated=Ticket updated SendMessageByEmail=Send message by email TicketNewMessage=New message ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send TicketGoIntoContactTab=Please go into "Contacts" tab to select them TicketMessageMailIntro=Message header TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved. TicketMessageMailIntroText=Hello,
A new answer has been added to a ticket that you follow. Here is the message:
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr TicketMessageMailFooter=Message footer TicketMessageMailFooterHelp=This text is added only at the end of the message sent by email and will not be saved. TicketMessageMailFooterText=Message sent by %s via Dolibarr TicketMessageMailFooterHelpAdmin=This text will be inserted after the response message. TicketMessageHelp=Only this text will be saved in the message list on ticket card. TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values. ForEmailMessageWillBeCompletedWith=For email messages sent to external users, the message will be completed with TimeElapsedSince=Time elapsed since TicketTimeToRead=Time elapsed before read TicketTimeElapsedBeforeSince=Time elapsed before / since TicketContacts=Contacts ticket TicketDocumentsLinked=Documents linked to ticket ConfirmReOpenTicket=Confirm reopen this ticket ? TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s: TicketAssignedToYou=Ticket assigned TicketAssignedEmailBody=You have been assigned the ticket #%s by %s TicketAssignedCustomerEmail=Your ticket has been assigned for processing. TicketAssignedCustomerBody=This is an automatic email to confirm your ticket has been assigned for processing. MarkMessageAsPrivate=Mark message as private TicketMessageSendEmailHelp=An email will be sent to all assigned contact TicketMessageSendEmailHelp2a=(internal contacts, but also external contacts except if the option "%s" is checked) TicketMessageSendEmailHelp2b=(internal contacts, but also external contacts) TicketMessagePrivateHelp=This message will not be visible to external users TicketMessageRecipientsHelp=Recipient field completed with active contacts linked to the ticket TicketEmailOriginIssuer=Issuer at origin of the tickets InitialMessage=Initial Message LinkToAContract=Link to a contract TicketPleaseSelectAContract=Select a contract UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined TicketMailExchanges=Mail exchanges TicketInitialMessageModified=Initial message modified TicketMessageSuccesfullyUpdated=Message successfully updated TicketChangeStatus=Change status TicketConfirmChangeStatus=Confirm the status change: %s ? TicketLogStatusChanged=Status changed: %s to %s TicketNotNotifyTiersAtCreate=Not notify company at create NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket TicketNotifyAllTiersAtClose=All related contacts TicketNotNotifyTiersAtClose=No related contact Unread=Unread TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface. ErrorTicketRefRequired=Ticket reference name is required TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer. TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket. TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually. TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen. TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s] # Logs TicketLogMesgReadBy=Ticket %s read by %s NoLogForThisTicket=No log for this ticket yet TicketLogAssignedTo=Ticket %s assigned to %s TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s TicketLogClosedBy=Ticket %s closed by %s TicketLogReopen=Ticket %s re-open # Public pages TicketSystem=Ticket system ShowListTicketWithTrackId=Display ticket list from track ID ShowTicketWithTrackId=Display ticket from track ID TicketPublicDesc=You can create a support ticket or check from an existing ID. YourTicketSuccessfullySaved=Ticket has been successfully saved! MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s. PleaseRememberThisId=Please keep the tracking number that we might ask you later. TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s) TicketNewEmailSubjectCustomer=New support ticket TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket. TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account. TicketNewEmailBodyInfosTicket=Information for monitoring the ticket TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the public ticket portal by clicking the following link TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface. TicketEmailPleaseDoNotReplyToThisEmailNoInterface=Please do not reply directly to this email! TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your request. Provide the most information possible to allow us to correctly identify your request. TicketPublicMsgViewLogIn=Please enter ticket tracking ID TicketTrackId=Tracking ID OneOfTicketTrackId=One of your tracking ID ErrorTicketNotFound=Ticket with tracking ID %s not found! Subject=Subject ViewTicket=View ticket ViewMyTicketList=View my ticket list ErrorEmailMustExistToCreateTicket=Error: email address not found in our database TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s) TicketNewEmailBodyAdmin=

Ticket has just been created with ID #%s, see information:

SeeThisTicketIntomanagementInterface=See ticket in management interface TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email OldUser=Old user NewUser=New user NumberOfTicketsByMonth=Number of tickets per month NbOfTickets=Number of tickets ExternalContributors=External contributors AddContributor=Add external contributor # notifications TicketCloseEmailSubjectCustomer=Ticket closed TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed. TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s) TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information: TicketNotificationEmailSubject=Ticket %s updated TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated TicketNotificationRecipient=Notification recipient TicketNotificationLogMessage=Log message TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface TicketNotificationNumberEmailSent=Notification email sent: %s ActionsOnTicket=Events on ticket # Boxes BoxLastTicket=Latest created tickets BoxLastTicketDescription=Latest %s created tickets BoxLastTicketContent= BoxLastTicketNoRecordedTickets=No recent unread tickets BoxLastModifiedTicket=Latest modified tickets BoxLastModifiedTicketDescription=Latest %s modified tickets BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets BoxTicketType=Distribution of open tickets by type BoxTicketSeverity=Number of open tickets by severity BoxNoTicketSeverity=No tickets opened BoxTicketLastXDays=Number of new tickets by days the last %s days BoxTicketLastXDayswidget = Number of new tickets by days the last X days BoxNoTicketLastXDays=No new tickets the last %s days BoxNumberOfTicketByDay=Number of new tickets by day BoxNewTicketVSClose=Number of tickets versus closed tickets (today) TicketCreatedToday=Ticket created today TicketClosedToday=Ticket closed today KMFoundForTicketGroup=Checkout our FAQ SetTitle=Set title TicketSendToInternalCC=Force an email as CC recipient to all messages send from ticket page. TicketSendToInternalCCHelp=Enter the email you want to use automatically as a Carbon Copy recipient when sending an email from ticket page.