# en_US lang file for module ticket # Copyright (C) 2013 Jean-François FERRY # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # You should have received a copy of the GNU General Public License # along with this program. If not, see . # Generic Module56000Name=Tiketi Module56000Desc=Sistem tiketa za menadžment reklamacija ili zahteva Permission56001=Pregled tiketa Permission56002=Promeniti tikete Permission56003=Obrisati tikete Permission56004=Upravljanje tiketima Permission56005=Pregled tiketa svih Nezavisnih kompanija (nije primenjivo za spoljne korisnike, uvek će biti ograničeno na Nezavisnu kompaniju od koje zavise) Permission56006=Izvoz tiketa Tickets=Tiketi TicketDictType=Tiketi – Tipovi TicketDictCategory=Ticket - Groups TicketDictSeverity=Tiketi – Ozbiljnost TicketDictResolution=Tiketi – Rešavanje TicketTypeShortCOM=Komercijalna pitanja TicketTypeShortHELP=Request for functional help TicketTypeShortISSUE=Problem u funkcionisanju uređaja ili softvera TicketTypeShortPROBLEM=Problem TicketTypeShortREQUEST=Promena ili unapređenje zahteva TicketTypeShortPROJET=Pomoć u projektovanju TicketTypeShortOTHER=Drugo TicketSeverityShortLOW=Nizak TicketSeverityShortNORMAL=Normal TicketSeverityShortHIGH=Visok TicketSeverityShortBLOCKING=Kritičan, blokiran rad TicketCategoryShortOTHER=Drugo ErrorBadEmailAddress=Field '%s' incorrect MenuTicketMyAssign=My tickets MenuTicketMyAssignNonClosed=My open tickets MenuListNonClosed=Open tickets TypeContact_ticket_internal_CONTRIBUTOR=Saradnik TypeContact_ticket_internal_SUPPORTTEC=Dodeljeni serviser TypeContact_ticket_external_SUPPORTCLI=Kontakt korisnika za praćenje reklamacije/zahteva TypeContact_ticket_external_CONTRIBUTOR=Spoljni saradnik OriginEmail=Email korisnika koji je prijavio reklamaciju/zahtev EmailReplyto=Reply to in Email EmailReferences=References in Emails Notify_TICKET_SENTBYMAIL=Poslati tiket poruku preko email-a ExportDataset_ticket_1=Tiketi # Status Read=Pročitano Assigned=Dodeljen NeedMoreInformation=Čeka se povratna informacija korisnika NeedMoreInformationShort=Čeka se povratna informacija Waiting=Na čekanju SolvedClosed=Rešeno Deleted=Obrisano # Dict Severity=Ozbiljnost TicketGroupIsPublic=Grupa je javna TicketGroupIsPublicDesc=Ako je javna grupa za tikete, biće vidljiva u formi kad je napravljena preko javnog interfejsa # Email templates MailToSendTicketMessage=Za slanje email-a sa tiket poruke # Admin page TicketSetup=Postavke tiket modula TicketSettings=Postavke tiketa TicketPublicAccess=A public interface requiring no identification is available at the following url TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries TicketParamModule=Module variable setup TicketParamMail=Email setup TicketEmailNotificationFrom=Sender e-mail for notification on answers TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the back office. For example noreply@example.com TicketEmailNotificationTo=Notify ticket creation to this e-mail address TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation TicketNewEmailBodyLabel=Text message sent after creating a ticket TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. TicketParamPublicInterface=Public interface setup TicketsEmailMustExist=Require an existing email address to create a ticket TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket. TicketsShowProgression=Display the ticket progress in the public interface TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails. TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a third party or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact. PublicInterface=Public interface TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket. TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. TicketPublicInterfaceTopicLabelAdmin=Interface title TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user. ExtraFieldsTicket=Extra attributes TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it. TicketsDisableEmail=Do not send emails for ticket creation or message recording TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications TicketsLogEnableEmail=Enable log by email TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket. TicketParams=Params TicketsShowModuleLogo=Display the logo of the module in the public interface TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface TicketsShowCompanyLogo=Display the logo of the company in the public interface TicketsShowCompanyLogoHelp=Enable this option to show the logo of the main company in the pages of the public interface TicketsShowCompanyFooter=Display the footer of the company in the public interface TicketsShowCompanyFooterHelp=Enable this option to show the footer of the main company in the pages of the public interface TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s") TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights. TicketsActivatePublicInterface=Activate public interface TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. TicketsAutoAssignTicket=Automatically assign the user who created the ticket TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket. TicketNumberingModules=Tickets numbering module TicketsModelModule=Document templates for tickets TicketNotifyTiersAtCreation=Notify third party at creation TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to) TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update) TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email. TicketsAutoReadTicket=Automatically mark the ticket as read (when created from back office) TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from back office. When ticket is create from the public interface, ticket remains with the status "Not Read". TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours): TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. TicketsAutoNotifyClose=Automatically notify the third party when closing a ticket TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of third-party contacts. On mass closing, a message will be sent to one contact of the third party linked to the ticket. TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent. TicketChooseProductCategory=Product category for ticket support TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket. TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket. TicketsAllowClassificationModificationIfClosed=Allow to modify classification of closed tickets TicketsAllowClassificationModificationIfClosedHelp=Allow to modify classification (type, ticket group, severity) even if tickets are closed. # Index & list page TicketsIndex=Indeks tiketa TicketList=Lista tiketa TicketAssignedToMeInfos=Ova strana prikazuje listu tiketa napravljenu ili dodeljenu trenutnom korisniku NoTicketsFound=Nije pronađen nijedan tiket NoUnreadTicketsFound=Nema nepročitanih tiketa TicketViewAllTickets=Pregled svih tiketa TicketViewNonClosedOnly=Pregled samo otvorenih tiketa TicketStatByStatus=Tiketi po statusu OrderByDateAsc=Sortirati po rastućem datumu OrderByDateDesc=Sortirati po opadajućem datumu ShowAsConversation=Prikazati kao listu razgovora MessageListViewType=Prikazati kao listu tabela ConfirmMassTicketClosingSendEmail=Automatski poslati email kada se zatvara tiket ConfirmMassTicketClosingSendEmailQuestion=Da li želite da obavestite Nezavisno preduzeće kada se zatvaraju ovi tiketi? # Ticket card Ticket=Tiket TicketCard=Tiket karta CreateTicket=Napraviti tiket EditTicket=Promeniti tiket TicketsManagement=Upravljanje tiketima CreatedBy=Napravio NewTicket=Novi tiket SubjectAnswerToTicket=Odgovor na tiket TicketTypeRequest=Tip zahteva TicketCategory=Grupa tiketa SeeTicket=Pregledati tiket TicketMarkedAsRead=Tiket je označen kao pročitan TicketReadOn=Čitati dalje TicketCloseOn=Datum zatvaranja MarkAsRead=Označiti tiket kao pročitan TicketHistory=Istorija tiketa AssignUser=Dodeliti korisniku TicketAssigned=Tiket je sada dodeljen TicketChangeType=Promeniti tip TicketChangeCategory=Promeniti kategoriju TicketChangeSeverity=Promeniti ozbiljnost TicketAddMessage=Add or send a message TicketAddPrivateMessage=Add a private message MessageSuccessfullyAdded=Tiket uspešno dodat TicketMessageSuccessfullyAdded=Poruka uspešno dodata TicketMessagesList=Lista poruka tiketa NoMsgForThisTicket=Nema poruka za ovaj tiket TicketProperties=Klasifikacija LatestNewTickets=%s najnovijih tiketa (nepročitanih) TicketSeverity=Ozbiljnost tiketa ShowTicket=Prikaži tiket RelatedTickets=Povezani tiketi TicketAddIntervention=Kreiraj intervenciju CloseTicket=Zatvoriti/Rešeno AbandonTicket=Napustiti CloseATicket=Zatvoriti/Rešiti tiket ConfirmCloseAticket=Potvrditi zatvaranje tiketa ConfirmAbandonTicket=Da li potvrđujete zatvaranje tiketa i postavljanje statusa 'Napušteno“? ConfirmDeleteTicket=Molimo potvrdite brisanje tiketa TicketDeletedSuccess=Tiket je uspešno obrisan TicketMarkedAsClosed=Tiket je označen kao zatvoren TicketDurationAuto=Automatski proračun dužine TicketDurationAutoInfos=Dužina proračunata automatski iz povezane intervencije TicketUpdated=Tiket je ažuriran SendMessageByEmail=Poslati poruku preko email-a TicketNewMessage=Nova poruka ErrorMailRecipientIsEmptyForSendTicketMessage=Nema primalaca maila. Mail nije poslat TicketGoIntoContactTab=Molimo idite na tab “Kontakti“ i odaberite ih TicketMessageMailIntro=Zaglavlje poruke TicketMessageMailIntroHelp=Ovaj tekst se dodaje samo na početku email-a i neće biti sačuvan. TicketMessageMailIntroText=Poštovani,
Novi odgovor je dodat na tiket koji pratite. Evo poruke:
TicketMessageMailIntroHelpAdmin=Ovaj tekst će biti ubačen pre odgovora kada se odgovara na tiket sa Dolibarr TicketMessageMailFooter=Podnožje poruke TicketMessageMailFooterHelp=Ovaj tekst se dodaje samo na kraju poruke poslate preko email-a i neće biti sačuvan TicketMessageMailFooterText=Poruka poslata od strane %s preko Dolibarr TicketMessageMailFooterHelpAdmin=Ovaj tekst će biti ubačen posle poruke odgovora. TicketMessageHelp=Samo će ovaj tekst biti sačuvan u listi poruka na karti tiketa TicketMessageSubstitutionReplacedByGenericValues=Zamenske promenjive će biti zamenjene sa generičkim vrednostima. ForEmailMessageWillBeCompletedWith=Za email poruke poslate spoljnim korisnicima, poruka će biti dopunjena sa TimeElapsedSince=Proteklo vreme TicketTimeToRead=Proteklo vreme pre čitanja TicketTimeElapsedBeforeSince=Proteklo vreme pre / od TicketContacts=Kontakt za tiket TicketDocumentsLinked=Dokumenta povezana za tiket ConfirmReOpenTicket=Da li želite da ponovo otvorite ovaj tiket? TicketMessageMailIntroAutoNewPublicMessage=Nova poruka je postavljena na tiket sa naslovom %s: TicketAssignedToYou=Tiket dodeljen TicketAssignedEmailBody=Dodeljeni ste na tiket #%s od strane %s TicketAssignedCustomerEmail=Vaš tiket je preuzet u obradu. TicketAssignedCustomerBody=Ovo je automatska email potvrda da je Vaš tiket uzet u obradu MarkMessageAsPrivate=Označi poruku kao privatnu TicketMessageSendEmailHelp=An email will be sent to all assigned contact TicketMessageSendEmailHelp2a=(internal contacts, but also external contacts except if the option "%s" is checked) TicketMessageSendEmailHelp2b=(internal contacts, but also external contacts) TicketMessagePrivateHelp=This message will not be visible to external users TicketMessageRecipientsHelp=Polje primalaca popunjeno sa aktivnim kontaktima povezanim na tiket TicketEmailOriginIssuer=Email izdavaoca tiketa InitialMessage=Prva poruka: LinkToAContract=Veza ka kontaktu TicketPleaseSelectAContract=Odaberite kontakt UnableToCreateInterIfNoSocid=Nije moguće napraviti intervenciju kada nije definisana Nezavisna kompanija TicketMailExchanges=Zamena mailova TicketInitialMessageModified=Prva poruka izmenjena: TicketMessageSuccesfullyUpdated=Poruka uspešno ažurirana TicketChangeStatus=Promeniti status TicketConfirmChangeStatus=Potvrditi promenu statusa: %s ? TicketLogStatusChanged=Status promenjen: %s na %s TicketNotNotifyTiersAtCreate=Ne obaveštavati kompaniju prilikom kreiranja NotifyThirdpartyOnTicketClosing=Kontakti za obaveštenje prilikom zatvaranja tiketa TicketNotifyAllTiersAtClose=Svi povezani kontakti TicketNotNotifyTiersAtClose=Nijedan povezani kontakt Unread=Nepročitano TicketNotCreatedFromPublicInterface=Nije dostupno. Tiket nije napravljen sa javnog interfejsa ErrorTicketRefRequired=Referentno ime tiketa je obavezno TicketsDelayForFirstResponseTooLong=Proteklo je previše vremena od otvaranja tiketa bez odgovora. TicketsDelayFromLastResponseTooLong=Proteklo je previše vremena od poslednjeg odgovora na tiket. TicketNoContractFoundToLink=Nijedan ugovor nije automatski povezan za ovaj tiket. Molimo pronađite ručno ugovor. TicketManyContractsLinked=Više ugovora je automatski povezano sa ovim tiketom. Molimo proverite koji da bude odabran TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s] # Logs TicketLogMesgReadBy=Tiket %s je pročitan od strane %s NoLogForThisTicket=Ne postoji log za ovaj tiket TicketLogAssignedTo=Tiket %s dodeljen za %s TicketLogPropertyChanged=Tiket %s promenjen: klasifikovan iz %s u %s TicketLogClosedBy=Tiket %s zatvoren od %s TicketLogReopen=Tiket %s ponovo otvoren # Public pages TicketSystem=Sistem tiketa ShowListTicketWithTrackId=Prikaz liste tiketa preko ID za praćenje ShowTicketWithTrackId=Prikaz tiketa preko ID za praćenje TicketPublicDesc=Možete napraviti tiket za podršku ili izvršiti proveru postojećeg pomoću ID za praćenje YourTicketSuccessfullySaved=Tiket je uspešno sačuvan! MesgInfosPublicTicketCreatedWithTrackId=Novi tiket je napravljen sa ID %s i Ref %s. PleaseRememberThisId=Molimo sačuvajte broj za praćenje jer ćemo Vam možda zatražiti kasnije TicketNewEmailSubject=Potvrda pravljenja tiketa - Ref %s (javni ID tiketa %s) TicketNewEmailSubjectCustomer=Novi tiket podrške TicketNewEmailBody=Ovo je automatska email potvrda da smo registrovali novi tiket TicketNewEmailBodyCustomer=Ovo je automatska email potvrda da je novi tiket upravo napravljen za vaš nalog. TicketNewEmailBodyInfosTicket=Informacija za monitoring tiketa TicketNewEmailBodyInfosTrackId=ID za praćenje tiketa: %s TicketNewEmailBodyInfosTrackUrl=Možete pratiti progres rešavanja Vašeg tiketa klikom priloženi link. TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the public ticket portal by clicking the following link TicketCloseEmailBodyInfosTrackUrlCustomer=Možete proveriti istoriju ovog tiketa klikom na priloženi link. TicketEmailPleaseDoNotReplyToThisEmail=Molimo ne odgovarajte direktno na ovaj email! Koristite link za odgovor unutar interfejsa tiketa. TicketPublicInfoCreateTicket=Ova forma Vam omogućava da sačuvate tiket za podršku u našem sistemu. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your request. Provide the most information possible to allow us to correctly identify your request. TicketPublicMsgViewLogIn=Unesite ID za praćenje tiketa TicketTrackId=Tracking ID OneOfTicketTrackId=Jedan od Vaših ID za praćenje ErrorTicketNotFound=Tiket sa ID za praćenje %s nije pronađen! Subject=Objekat/Naziv projekta ViewTicket=Pregled tiketa ViewMyTicketList=Pregled moje liste tiketa ErrorEmailMustExistToCreateTicket=Greška: email adresa nije pronađena u bazi TicketNewEmailSubjectAdmin=Novi tiket je izdat - Ref %s (javni ID za praćenje %s) TicketNewEmailBodyAdmin=

Tiket je upravo izrađen sa ID #%s, pogledajte informacije:

SeeThisTicketIntomanagementInterface=Pregled tiketa u upravljačkom interfejsu TicketPublicInterfaceForbidden=Javni interfejs za tiket nije omogućen ErrorEmailOrTrackingInvalid=Loša vrednost ID za praćenje ili email-a OldUser=Stari korisnik NewUser=Novi korisnik NumberOfTicketsByMonth=Broj tiketa po mesecu NbOfTickets=Broj tiketa ExternalContributors=External contributors AddContributor=Add external contributor # notifications TicketCloseEmailSubjectCustomer=Tiket zatvoren TicketCloseEmailBodyCustomer=Ovo je automatska poruka da je tiket %s upravo zatvoren. TicketCloseEmailSubjectAdmin=Tiket zatvoren - Réf %s (javni tiket ID %s) TicketCloseEmailBodyAdmin=Tiket sa ID #%s je upravo zatvoren, videti informacije: TicketNotificationEmailSubject=Tiket %s ažuriran TicketNotificationEmailBody=Ovo je automatska poruka da je tiket %s upravo ažuriran TicketNotificationRecipient=Primalac obaveštenja TicketNotificationLogMessage=Log poruka TicketNotificationEmailBodyInfosTrackUrlinternal=Pregled tiket info interfejsa TicketNotificationNumberEmailSent=Poslat email sa obaveštenjem: %s ActionsOnTicket=Events on ticket # Boxes BoxLastTicket=Poslednji napravljen tiket BoxLastTicketDescription=Poslednjih %s napravljenih tiketa BoxLastTicketContent= BoxLastTicketNoRecordedTickets=Nema skoro nepročitanih tiketa BoxLastModifiedTicket=Poslednji ažurirani tiketi BoxLastModifiedTicketDescription=Poslednjih %s ažuriranih tiketa BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=Nema skoro ažuriranih tiketa BoxTicketType=Raspored otvorenih tiketa po tipu BoxTicketSeverity=Broj otvorenih tiketa po ozbiljnosti BoxNoTicketSeverity=Nema otvorenih tiketa BoxTicketLastXDays=Broj novih tiketa po danima u poslednjih %s dana BoxTicketLastXDayswidget = Broj novih tiketa po danima u poslednjih X dana BoxNoTicketLastXDays=Nema novih tiketa u poslednjih %s dana BoxNumberOfTicketByDay=Broja novih tiketa po danima BoxNewTicketVSClose=Broj tiketa u odnosu na zatvorene tikete (danas) TicketCreatedToday=Tiket napravljen danas TicketClosedToday=Tiket zatvoren danas KMFoundForTicketGroup=Pronašli smo temu i FAQ koji može biti odgovor na Vaše pitanje. Molimo pogledajte ih pre nego što napravite novi tiket.