mirror of
https://github.com/Dolibarr/dolibarr.git
synced 2025-12-06 17:48:25 +01:00
592 lines
18 KiB
PHP
592 lines
18 KiB
PHP
<?php
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/* Copyright (C) 2016 Jean-François Ferry <hello@librethic.io>
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*
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* This program is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 3 of the License, or
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* (at your option) any later version.
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*
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* This program is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with this program. If not, see <http://www.gnu.org/licenses/>.
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*/
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use Luracast\Restler\RestException;
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require 'ticket.class.php';
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require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php';
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/**
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* API class for ticket object
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*
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* @access protected
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* @class DolibarrApiAccess {@requires user,external}
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*/
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class Tickets extends DolibarrApi
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{
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/**
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* @var array $FIELDS Mandatory fields, checked when create and update object
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*/
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public static $FIELDS = array(
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'subject',
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'message'
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);
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/**
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* @var array $FIELDS_MESSAGES Mandatory fields, checked when create and update object
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*/
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public static $FIELDS_MESSAGES = array(
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'track_id',
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'message'
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);
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/**
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* @var Ticket $ticket {@type Ticket}
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*/
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public $ticket;
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/**
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* Constructor
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*/
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public function __construct()
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{
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global $db;
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$this->db = $db;
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$this->ticket = new Ticket($this->db);
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}
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/**
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* Get properties of a Ticket object.
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*
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* Return an array with ticket informations
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*
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* @param int $id ID of ticket
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* @return array|mixed Data without useless information
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*
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* @throws 401
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* @throws 403
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* @throws 404
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*/
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public function get($id)
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{
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return $this->getCommon($id, '', '');
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}
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/**
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* Get properties of a Ticket object from track id
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*
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* Return an array with ticket informations
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*
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* @param string $track_id Tracking ID of ticket
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* @return array|mixed Data without useless information
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*
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* @url GET track_id/{track_id}
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*
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* @throws 401
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* @throws 403
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* @throws 404
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*/
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public function getByTrackId($track_id)
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{
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return $this->getCommon(0, $track_id, '');
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}
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/**
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* Get properties of a Ticket object from ref
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*
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* Return an array with ticket informations
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*
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* @param string $ref Reference for ticket
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* @return array|mixed Data without useless information
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*
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* @url GET ref/{ref}
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*
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* @throws 401
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* @throws 403
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* @throws 404
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*/
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public function getByRef($ref)
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{
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try {
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return $this->getCommon(0, '', $ref);
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}
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catch(Exception $e)
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{
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throw $e;
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}
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}
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/**
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* Get properties of a Ticket object
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* Return an array with ticket informations
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*
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* @param int $id ID of ticket
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* @param string $track_id Tracking ID of ticket
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* @param string $ref Reference for ticket
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* @return array|mixed Data without useless information
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*/
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private function getCommon($id = 0, $track_id = '', $ref = '')
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{
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if (! DolibarrApiAccess::$user->rights->ticket->read) {
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throw new RestException(403);
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}
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// Check parameters
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if (!$id && !$track_id && !$ref) {
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throw new RestException(401, 'Wrong parameters');
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}
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$result = $this->ticket->fetch($id, $ref, $track_id);
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if (! $result) {
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throw new RestException(404, 'Ticket not found');
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}
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// String for user assigned
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if ($this->ticket->fk_user_assign > 0) {
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$userStatic = new User($this->db);
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$userStatic->fetch($this->ticket->fk_user_assign);
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$this->ticket->fk_user_assign_string = $userStatic->firstname.' '.$userStatic->lastname;
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}
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// Messages of ticket
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$messages = array();
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$this->ticket->loadCacheMsgsTicket();
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if (is_array($this->ticket->cache_msgs_ticket) && count($this->ticket->cache_msgs_ticket) > 0) {
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$num = count($this->ticket->cache_msgs_ticket);
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$i = 0;
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while ($i < $num) {
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if ($this->ticket->cache_msgs_ticket[$i]['fk_user_action'] > 0) {
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$user_action = new User($this->db);
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$user_action->fetch($this->ticket->cache_msgs_ticket[$i]['fk_user_action']);
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}
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// Now define messages
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$messages[] = array(
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'id' => $this->ticket->cache_msgs_ticket[$i]['id'],
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'fk_user_action' => $this->ticket->cache_msgs_ticket[$i]['fk_user_action'],
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'fk_user_action_socid' => $user_action->socid,
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'fk_user_action_string' => dolGetFirstLastname($user_action->firstname, $user_action->lastname),
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'message' => $this->ticket->cache_msgs_ticket[$i]['message'],
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'datec' => $this->ticket->cache_msgs_ticket[$i]['datec'],
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'private' => $this->ticket->cache_msgs_ticket[$i]['private']
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);
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$i++;
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}
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$this->ticket->messages = $messages;
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}
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// History
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$history = array();
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$this->ticket->loadCacheLogsTicket();
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if (is_array($this->ticket->cache_logs_ticket) && count($this->ticket->cache_logs_ticket) > 0) {
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$num = count($this->ticket->cache_logs_ticket);
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$i = 0;
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while ($i < $num) {
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if ($this->ticket->cache_logs_ticket[$i]['fk_user_create'] > 0) {
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$user_action = new User($this->db);
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$user_action->fetch($this->ticket->cache_logs_ticket[$i]['fk_user_create']);
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}
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// Now define messages
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$history[] = array(
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'id' => $this->ticket->cache_logs_ticket[$i]['id'],
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'fk_user_action' => $this->ticket->cache_logs_ticket[$i]['fk_user_create'],
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'fk_user_action_string' => dolGetFirstLastname($user_action->firstname, $user_action->lastname),
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'message' => $this->ticket->cache_logs_ticket[$i]['message'],
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'datec' => $this->ticket->cache_logs_ticket[$i]['datec'],
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);
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$i++;
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}
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$this->ticket->history = $history;
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}
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if (! DolibarrApi::_checkAccessToResource('ticket', $this->ticket->id)) {
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throw new RestException(401, 'Access not allowed for login '.DolibarrApiAccess::$user->login);
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}
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return $this->_cleanObjectDatas($this->ticket);
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}
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/**
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* List tickets
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*
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* Get a list of tickets
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*
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* @param int $socid Filter list with thirdparty ID
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* @param string $mode Use this param to filter list
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* @param string $sortfield Sort field
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* @param string $sortorder Sort order
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* @param int $limit Limit for list
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* @param int $page Page number
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* @param string $sqlfilters Other criteria to filter answers separated by a comma. Syntax example "(t.ref:like:'SO-%') and (t.date_creation:<:'20160101')"
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*
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* @return array Array of ticket objects
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*
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*/
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public function index($socid = 0, $mode = "", $sortfield = "s.rowid", $sortorder = "ASC", $limit = 0, $page = 0, $sqlfilters = '')
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{
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global $db, $conf;
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$obj_ret = array();
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if (!$socid && DolibarrApiAccess::$user->societe_id) {
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$socid = DolibarrApiAccess::$user->societe_id;
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}
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// If the internal user must only see his customers, force searching by him
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if (! DolibarrApiAccess::$user->rights->societe->client->voir && !$socid) {
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$search_sale = DolibarrApiAccess::$user->id;
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}
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$sql = "SELECT s.rowid";
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if ((!DolibarrApiAccess::$user->rights->societe->client->voir && !$socid) || $search_sale > 0) {
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$sql .= ", sc.fk_soc, sc.fk_user"; // We need these fields in order to filter by sale (including the case where the user can only see his prospects)
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}
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$sql.= " FROM ".MAIN_DB_PREFIX."ticket as s";
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if ((!DolibarrApiAccess::$user->rights->societe->client->voir && !$socid) || $search_sale > 0) {
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$sql.= ", ".MAIN_DB_PREFIX."societe_commerciaux as sc"; // We need this table joined to the select in order to filter by sale
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}
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$sql.= ' WHERE s.entity IN ('.getEntity('ticket', 1).')';
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if ((!DolibarrApiAccess::$user->rights->societe->client->voir && !$socid) || $search_sale > 0) {
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$sql.= " AND s.fk_soc = sc.fk_soc";
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}
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if ($socid > 0) {
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$sql.= " AND s.fk_soc = ".$socid;
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}
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if ($search_sale > 0) {
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$sql.= " AND s.rowid = sc.fk_soc"; // Join for the needed table to filter by sale
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}
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// Example of use $mode
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if ($mode == 'new') {
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$sql.= " AND s.fk_statut IN (0)";
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}
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if ($mode == 'read') {
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$sql.= " AND s.fk_statut IN (1)";
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}
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if ($mode == 'answered') {
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$sql.= " AND s.fk_statut IN (3)";
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}
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if ($mode == 'assign') {
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$sql.= " AND s.fk_statut IN (4)";
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}
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if ($mode == 'inprogress') {
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$sql.= " AND s.fk_statut IN (5)";
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}
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if ($mode == 'waiting') {
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$sql.= " AND s.fk_statut IN (6)";
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}
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if ($mode == 'closed') {
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$sql.= " AND s.fk_statut IN (8)";
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}
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if ($mode == 'deleted') {
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$sql.= " AND s.fk_statut IN (9)";
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}
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// Insert sale filter
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if ($search_sale > 0) {
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$sql .= " AND sc.fk_user = ".$search_sale;
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}
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// Add sql filters
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if ($sqlfilters) {
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if (! DolibarrApi::_checkFilters($sqlfilters)) {
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throw new RestException(503, 'Error when validating parameter sqlfilters '.$sqlfilters);
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}
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$regexstring='\(([^:\'\(\)]+:[^:\'\(\)]+:[^:\(\)]+)\)';
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$sql.=" AND (".preg_replace_callback('/'.$regexstring.'/', 'DolibarrApi::_forge_criteria_callback', $sqlfilters).")";
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}
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$sql.= $db->order($sortfield, $sortorder);
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if ($limit) {
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if ($page < 0) {
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$page = 0;
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}
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$offset = $limit * $page;
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$sql .= $this->db->plimit($limit, $offset);
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}
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$result = $db->query($sql);
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if ($result) {
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$num = $db->num_rows($result);
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while ($i < $num) {
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$obj = $db->fetch_object($result);
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$ticket_static = new Ticket($db);
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if ($ticket_static->fetch($obj->rowid)) {
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if ($ticket_static->fk_user_assign > 0) {
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$userStatic = new User($this->db);
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$userStatic->fetch($ticket_static->fk_user_assign);
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$ticket_static->fk_user_assign_string = $userStatic->firstname.' '.$userStatic->lastname;
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}
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$obj_ret[] = $this->_cleanObjectDatas($ticket_static);
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}
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$i++;
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}
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} else {
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throw new RestException(503, 'Error when retrieve ticket list');
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}
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if (! count($obj_ret)) {
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throw new RestException(404, 'No ticket found');
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}
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return $obj_ret;
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}
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/**
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* Create ticket object
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*
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* @param array $request_data Request datas
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* @return int ID of ticket
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*
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*/
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public function post($request_data = null)
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{
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$ticketstatic = new Ticket($this->db);
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if (! DolibarrApiAccess::$user->rights->ticket->write) {
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throw new RestException(401);
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}
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// Check mandatory fields
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$result = $this->_validate($request_data);
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foreach ($request_data as $field => $value) {
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$this->ticket->$field = $value;
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}
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if (empty($this->ticket->ref)) {
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$this->ticket->ref = $ticketstatic->getDefaultRef();
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}
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if (empty($this->ticket->track_id)) {
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$this->ticket->track_id = generate_random_id(16);
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}
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if (! $this->ticket->create(DolibarrApiAccess::$user)) {
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throw new RestException(500);
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}
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return $this->ticket->id;
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}
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/**
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* Create ticket object
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*
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* @param array $request_data Request datas
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* @return int ID of ticket
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*
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*/
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public function postNewMessage($request_data = null)
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{
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$ticketstatic = new Ticket($this->db);
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if (! DolibarrApiAccess::$user->rights->ticket->write) {
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throw new RestException(401);
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}
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// Check mandatory fields
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$result = $this->_validateMessage($request_data);
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foreach ($request_data as $field => $value) {
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$this->ticket->$field = $value;
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}
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$ticketMessageText = $this->ticket->message;
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$result = $this->ticket->fetch('', '', $this->ticket->track_id);
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if (! $result) {
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throw new RestException(404, 'Ticket not found');
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}
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$this->ticket->message = $ticketMessageText;
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if (! $this->ticket->createTicketMessage(DolibarrApiAccess::$user)) {
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throw new RestException(500);
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}
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return $this->ticket->id;
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}
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/**
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* Update ticket
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*
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* @param int $id Id of ticket to update
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* @param array $request_data Datas
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* @return int
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*
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*/
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public function put($id, $request_data = null)
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{
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if (! DolibarrApiAccess::$user->rights->ticket->write) {
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throw new RestException(401);
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}
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$result = $this->ticket->fetch($id);
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if (! $result) {
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throw new RestException(404, 'Ticket not found');
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}
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if (! DolibarrApi::_checkAccessToResource('ticket', $this->ticket->id)) {
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throw new RestException(401, 'Access not allowed for login '.DolibarrApiAccess::$user->login);
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}
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foreach ($request_data as $field => $value) {
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$this->ticket->$field = $value;
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}
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if ($this->ticket->update($id, DolibarrApiAccess::$user)) {
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return $this->get($id);
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}
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return false;
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}
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/**
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* Delete ticket
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*
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* @param int $id Ticket ID
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* @return array
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*
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*/
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public function delete($id)
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{
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if (! DolibarrApiAccess::$user->rights->ticket->delete) {
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throw new RestException(401);
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}
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$result = $this->ticket->fetch($id);
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if (! $result) {
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throw new RestException(404, 'Ticket not found');
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}
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if (! DolibarrApi::_checkAccessToResource('ticket', $this->ticket->id)) {
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throw new RestException(401, 'Access not allowed for login '.DolibarrApiAccess::$user->login);
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}
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if (!$this->ticket->delete($id)) {
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throw new RestException(500);
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}
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return array(
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'success' => array(
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'code' => 200,
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'message' => 'Ticket deleted'
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)
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);
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}
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/**
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* Validate fields before create or update object
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*
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* @param array $data Data to validate
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* @return array
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*
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* @throws RestException
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*/
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private function _validate($data)
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{
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$ticket = array();
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foreach (Tickets::$FIELDS as $field) {
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if (!isset($data[$field])) {
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throw new RestException(400, "$field field missing");
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}
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$ticket[$field] = $data[$field];
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}
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return $ticket;
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}
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/**
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* Validate fields before create or update object message
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*
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* @param array $data Data to validate
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* @return array
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*
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* @throws RestException
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*/
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private function _validateMessage($data)
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{
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$ticket = array();
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foreach (Tickets::$FIELDS_MESSAGES as $field) {
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if (!isset($data[$field])) {
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throw new RestException(400, "$field field missing");
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}
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$ticket[$field] = $data[$field];
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}
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return $ticket;
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}
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// phpcs:disable PEAR.NamingConventions.ValidFunctionName.PublicUnderscore
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/**
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* Clean sensible object datas
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*
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* @param object $object Object to clean
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* @return array Array of cleaned object properties
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*
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* @todo use an array for properties to clean
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*
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*/
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protected function _cleanObjectDatas($object)
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{
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// phpcs:enable
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$object = parent::_cleanObjectDatas($object);
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// Other attributes to clean
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$attr2clean = array(
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"contact",
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"contact_id",
|
|
"ref_previous",
|
|
"ref_next",
|
|
"ref_ext",
|
|
"table_element_line",
|
|
"statut",
|
|
"country",
|
|
"country_id",
|
|
"country_code",
|
|
"barcode_type",
|
|
"barcode_type_code",
|
|
"barcode_type_label",
|
|
"barcode_type_coder",
|
|
"mode_reglement_id",
|
|
"cond_reglement_id",
|
|
"cond_reglement",
|
|
"fk_delivery_address",
|
|
"shipping_method_id",
|
|
"modelpdf",
|
|
"fk_account",
|
|
"note_public",
|
|
"note_private",
|
|
"note",
|
|
"total_ht",
|
|
"total_tva",
|
|
"total_localtax1",
|
|
"total_localtax2",
|
|
"total_ttc",
|
|
"fk_incoterms",
|
|
"label_incoterms",
|
|
"location_incoterms",
|
|
"name",
|
|
"lastname",
|
|
"firstname",
|
|
"civility_id",
|
|
"cache_msgs_ticket",
|
|
"cache_logs_ticket",
|
|
"statuts_short",
|
|
"statuts"
|
|
);
|
|
foreach ($attr2clean as $toclean) {
|
|
unset($object->$toclean);
|
|
}
|
|
|
|
// If object has lines, remove $db property
|
|
if (isset($object->lines) && count($object->lines) > 0) {
|
|
$nboflines = count($object->lines);
|
|
for ($i=0; $i < $nboflines; $i++) {
|
|
$this->_cleanObjectDatas($object->lines[$i]);
|
|
}
|
|
}
|
|
|
|
// If object has linked objects, remove $db property
|
|
if (isset($object->linkedObjects) && count($object->linkedObjects) > 0) {
|
|
foreach ($object->linkedObjects as $type_object => $linked_object) {
|
|
foreach ($linked_object as $object2clean) {
|
|
$this->_cleanObjectDatas($object2clean);
|
|
}
|
|
}
|
|
}
|
|
return $object;
|
|
}
|
|
}
|