dolibarr/htdocs/core/boxes/box_last_ticket.php

<?php
/* Module descriptor for ticket system
 * Copyright (C) - 2013-2016    Jean-François FERRY    <hello@librethic.io>
 *                    2016            Christophe Battarel <christophe@altairis.fr>
 *
 * This program is free software: you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation, either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program.  If not, see <http://www.gnu.org/licenses/>.
 */

/**
 *     \file        core/boxes/box_ticket_latest.php
 *     \ingroup     ticket
 *     \brief       This box shows latest created tickets
 */
require_once DOL_DOCUMENT_ROOT . "/core/boxes/modules_boxes.php";

/**
 * Class to manage the box
 */
class box_last_ticket extends ModeleBoxes
{

    public $boxcode = "box_last_ticket";
    public $boximg = "ticket";
    public $boxlabel;
    public $depends = array("ticket");
    public $db;
    public $param;
    public $info_box_head = array();
    public $info_box_contents = array();

    /**
     * Constructor
     */
    public function __construct()
    {
        global $langs;
        $langs->load("boxes");

        $this->boxlabel = $langs->transnoentitiesnoconv("BoxLastTicket");
    }

    /**
     * Load data into info_box_contents array to show array later.
     *
     *     @param  int $max Maximum number of records to load
     *     @return void
     */
    public function loadBox($max = 5)
    {
        global $conf, $user, $langs, $db;

        $this->max = $max;

        dol_include_once("/ticket/class/ticket.class.php");

        $text = $langs->trans("BoxLastTicketDescription", $max);
        $this->info_box_head = array(
            'text' => $text,
            'limit' => dol_strlen($text),
        );

        $this->info_box_contents[0][0] = array('td' => 'align="left"',
            'text' => $langs->trans("BoxLastTicketContent"));

        if ($user->rights->ticket->read) {
            $sql = "SELECT t.rowid as id, t.ref, t.track_id, t.fk_soc, t.fk_user_create, t.fk_user_assign, t.subject, t.message, t.fk_statut, t.type_code, t.category_code, t.severity_code, t.datec, t.date_read, t.date_close, t.origin_email ";
            $sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
            $sql .= ", s.nom as company_name";
            $sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t";
            $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code";
            $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code";
            $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code";
            $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "societe as s ON s.rowid=t.fk_soc";

            $sql .= " WHERE t.entity = " . $conf->entity;
            //          $sql.= " AND e.rowid = er.fk_event";
            //if (!$user->rights->societe->client->voir && !$user->societe_id) $sql.= " WHERE s.rowid = sc.fk_soc AND sc.fk_user = " .$user->id;
            if ($user->societe_id) {
                $sql .= " AND t.fk_soc= " . $user->societe_id;
            }

            //$sql.= " AND t.fk_statut > 9";

            $sql .= " ORDER BY t.datec DESC, t.rowid DESC ";
            $sql .= $db->plimit($max, 0);

            $resql = $db->query($sql);
            if ($resql) {
                $num = $db->num_rows($resql);
                $now = gmmktime();

                $i = 0;

                while ($i < $num) {
                    $objp = $db->fetch_object($resql);
                    $datec = $db->jdate($objp->datec);
                    $dateterm = $db->jdate($objp->fin_validite);
                    $dateclose = $db->jdate($objp->date_cloture);
                    $late = '';

                    $ticket = new Ticket($this->db);

                    $r = 0;

                    // Picto
                    $this->info_box_contents[$i][0] = array(
                        'td' => 'align="left" width="16"',
                        'logo' => $this->boximg,
                        'url' => dol_buildpath("/ticket/card.php?track_id=" . $objp->track_id, 1));
                    $r++;

                    // Id
                    $this->info_box_contents[$i][$r] = array(
                        'td' => 'align="left"',
                        'text' => $objp->ref,
                        'url' => dol_buildpath("/ticket/card.php?track_id=" . $objp->track_id, 1));
                    $r++;

                    // Subject
                    $this->info_box_contents[$i][$r] = array(
                        'td' => 'align="left"',
                        'text' => $objp->subject, // Some event have no ref
                        'url' => dol_buildpath("/ticket/card.php?track_id=" . $objp->track_id, 1));
                    $r++;

                    // Customer
                    $this->info_box_contents[$i][$r] = array(
                        'td' => 'align="left"',
                        'logo' => ($objp->fk_soc > 0 ? 'company' : ''),
                        'text' => ($objp->company_name ? $objp->company_name : $objp->origin_email),
                        'url' => ($objp->fk_soc > 0 ? DOL_URL_ROOT . "/comm/card.php?socid=" . $objp->fk_soc : ''),
                    );
                    $r++;

                    // Date creation
                    $this->info_box_contents[$i][$r] = array(
                        'td' => 'align="right"',
                        'text' => dol_print_date($db->idate($objp->datec), 'dayhour'),
                    );
                    $r++;

                    // Statut
                    $ticketstat = new Ticket($this->db);
                    $ticketstat->fk_statut = $objp->fk_statut;
                    $this->info_box_contents[$i][$r] = array(
                        'td' => 'align="right"',
                        'text' => $ticketstat->getLibStatut(3),
                    );
                    $r++;

                    $i++;
                }

                if ($num == 0) {
                    $this->info_box_contents[$i][0] = array('td' => 'align="center"', 'text' => $langs->trans("BoxLastTicketNoRecordedTickets"));
                }
            } else {
                dol_print_error($db);
            }
        } else {
            $this->info_box_contents[0][0] = array('td' => 'align="left"',
                'text' => $langs->trans("ReadPermissionNotAllowed"));
        }
    }

    /**
     *     Method to show box
     *
     *     @param  array $head     Array with properties of box title
     *     @param  array $contents Array with properties of box lines
     *     @param  int   $nooutput No print, only return string
     *     @return string
     */
    function showBox($head = null, $contents = null, $nooutput=0)
    {
        parent::showBox($this->info_box_head, $this->info_box_contents, $nooutput);
    }
}