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New Ref more visible when create a ticket

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When customers call support to trace a ticket, they don't have easily ref of the ticket. Add Ref to the subject of mail for customers and for TICKET_NOTIFICATION_EMAIL_TO. Add ref also to the notification message when customers create a new ticket.
This commit is contained in:
Manu Bryk
2019-12-27 00:11:49 +01:00
committed by Laurent Destailleur
parent 3b6936176a
commit 14d69c5a2c
2 changed files with 6 additions and 6 deletions
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6
htdocs/langs/en_US/ticket.lang
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@@ -251,9 +251,9 @@ ShowListTicketWithTrackId=Display ticket list from track ID
ShowTicketWithTrackId=Display ticket from track ID
TicketPublicDesc=You can create a support ticket or check from an existing ID.
YourTicketSuccessfullySaved=Ticket has been successfully saved!
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s.
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
PleaseRememberThisId=Please keep the tracking number that we might ask you later.
TicketNewEmailSubject=Ticket creation confirmation
TicketNewEmailSubject=Ticket creation confirmation - Ref %s
TicketNewEmailSubjectCustomer=New support ticket
TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
@@ -272,7 +272,7 @@ Subject=Subject
ViewTicket=View ticket
ViewMyTicketList=View my ticket list
ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
TicketNewEmailSubjectAdmin=New ticket created
TicketNewEmailSubjectAdmin=New ticket created - Ref %s
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
SeeThisTicketIntomanagementInterface=See ticket in management interface
TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled