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Ticket triggers: allow to automatically send messages on TICKET_CLOSE event

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This commit is contained in:
Thomas Negre
2022-02-28 15:09:58 +01:00
parent 5b1b862687
commit dcc41d0ab7
1 changed files with 84 additions and 27 deletions
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111
htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
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@@ -185,10 +185,65 @@ class InterfaceTicketEmail extends DolibarrTriggers
case 'TICKET_CLOSE':
dol_syslog("Trigger '".$this->name."' for action '$action' launched by ".__FILE__.". id=".$object->id);
$langs->load('ticket');
$subject_admin = 'TicketCloseEmailSubjectAdmin';
$body_admin = 'TicketCloseEmailBodyAdmin';
$subject_customer = 'TicketCloseEmailSubjectCustomer';
$body_customer = 'TicketCloseEmailBodyCustomer';
$see_ticket_customer = 'TicketCloseEmailBodyInfosTrackUrlCustomer';
// Send email to notification email
if (!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO) && empty($object->context['disableticketemail'])) {
$sendto = empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO) ? '' : $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
if ($sendto) {
$this->ComposeAndSendAdminMessage($sendto, $subject_admin, $body_admin, $object, $langs, $conf);
}
}
// Send email to customer.
if (empty($conf->global->TICKET_DISABLE_CUSTOMER_MAILS) && empty($object->context['disableticketemail'])) {
$linked_contacts = $object->listeContact(-1, 'thirdparty');
$linked_contacts = array_merge($linked_contacts, $object->listeContact(-1, 'internal'));
if (empty($linked_contacts) && !empty($conf->global->TICKET_NOTIFY_AT_CLOSING) && !empty($object->fk_soc)) {
$object->fetch_thirdparty();
$linked_contacts[] = $object->thirdparty->email;
}
$contactid = GETPOST('contactid', 'int');
if ($contactid > 0) {
$contact = new Contact($this->db);
$res = $contact->fetch($contactid);
if (! in_array($contact, $linked_contacts)) {
$error_msg = $langs->trans('Error'). ': ';
$error_msg .= $langs->transnoentities('TicketWrongContact');
setEventMessages($error_msg, [], 'errors');
$ok = 0;
break;
}
}
$sendto = '';
if ($res > 0 && !empty($contact->email) && !empty($contact->statut)) {
$sendto = $contact->email;
// if sending to all contacts or sending to contacts while mass closing
} elseif ( !empty($linked_contacts) && ($contactid == -2 || (GETPOST('massaction', 'alpha') == 'close' && GETPOST('confirm', 'alpha') == 'yes'))) {
$temp_emails = [];
foreach($linked_contacts as $contact) {
$temp_emails[] = $contact['email'];
}
$sendto = implode(", ", $temp_emails);
unset($temp_emails);
unset($linked_contacts);
}
if ($sendto) {
$this->ComposeAndSendCustomerMessage($sendto, $subject_customer, $body_customer, $see_ticket_customer, $object, $langs, $conf);
}
}
$ok = 1;
break;
}
return $ok;
}
@@ -200,8 +255,8 @@ class InterfaceTicketEmail extends DolibarrTriggers
$mimetype = array();
/* Send email to admin */
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities($base_subject);
$message_admin = $langs->transnoentities($body, $object->track_id).'<br><br>';
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities($base_subject, $object->ref, $object->track_id);
$message_admin = $langs->transnoentities($body, $object->track_id).'<br>';
$message_admin .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_admin .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
$message_admin .= '<li>'.$langs->trans('Category').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
@@ -216,18 +271,17 @@ class InterfaceTicketEmail extends DolibarrTriggers
$message_admin .= '<li>'.$langs->trans($extraFields->attributes[$object->element]['label'][$key]).' : '.$extraFields->showOutputField($key, $value, '', $object->table_element).'</li>';
}
}
$message_admin .= '</ul>';
if ($object->fk_soc > 0) {
$object->fetch_thirdparty();
$message_admin .= '<p>'.$langs->trans('Company').' : '.$object->thirdparty->name.'</p>';
$message_admin .= '<li>'.$langs->trans('Company').' : '.$object->thirdparty->name.'</li>';
}
$message_admin .= '</ul>';
$message = $object->message;
if (!dol_textishtml($message)) {
$message = dol_nl2br($message);
}
$message_admin .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
$message_admin .= '<p>'.$langs->trans('Message').' : <br><br>'.$message.'</p><br>';
$message_admin .= '<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
@@ -258,33 +312,35 @@ class InterfaceTicketEmail extends DolibarrTriggers
$mimetype = array();
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities($base_subject);
$message_customer = $langs->transnoentities($body, $object->track_id).'<br><br>';
$message_customer = $langs->transnoentities($body, $object->track_id).'<br>';
$message_customer .= '<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_customer .= '<li>'.$langs->trans('Type').' : '.$langs->getLabelFromKey($this->db, 'TicketTypeShort'.$object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code).'</li>';
$message_customer .= '<li>'.$langs->trans('Category').' : '.$langs->getLabelFromKey($this->db, 'TicketCategoryShort'.$object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code).'</li>';
$message_customer .= '<li>'.$langs->trans('Severity').' : '.$langs->getLabelFromKey($this->db, 'TicketSeverityShort'.$object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code).'</li>';
// Extrafields
foreach ($this->attributes[$object->table_element]['label'] as $key => $value) {
$enabled = 1;
if ($enabled && isset($this->attributes[$object->table_element]['list'][$key])) {
$enabled = dol_eval($this->attributes[$object->table_element]['list'][$key], 1);
}
$perms = 1;
if ($perms && isset($this->attributes[$object->table_element]['perms'][$key])) {
$perms = dol_eval($this->attributes[$object->table_element]['perms'][$key], 1);
}
if (is_array($this->attributes[$object->table_element]['label'])) {
foreach ($this->attributes[$object->table_element]['label'] as $key => $value) {
$enabled = 1;
if ($enabled && isset($this->attributes[$object->table_element]['list'][$key])) {
$enabled = dol_eval($this->attributes[$object->table_element]['list'][$key], 1);
}
$perms = 1;
if ($perms && isset($this->attributes[$object->table_element]['perms'][$key])) {
$perms = dol_eval($this->attributes[$object->table_element]['perms'][$key], 1);
}
$qualified = true;
if (empty($enabled)) {
$qualified = false;
}
if (empty($perms)) {
$qualified = false;
}
$qualified = true;
if (empty($enabled)) {
$qualified = false;
}
if (empty($perms)) {
$qualified = false;
}
if ($qualified) {
$message_customer .= '<li>'.$langs->trans($key).' : '.$value.'</li>';
if ($qualified) {
$message_customer .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
}
}
}
@@ -294,7 +350,7 @@ class InterfaceTicketEmail extends DolibarrTriggers
if (!dol_textishtml($message)) {
$message = dol_nl2br($message);
}
$message_customer .= '<p>'.$langs->trans('Message').' : <br>'.$message.'</p>';
$message_customer .= '<p>'.$langs->trans('Message').' : <br><br>'.$message.'</p><br>';
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE.'/' : dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id;
$message_customer .= '<p>'.$langs->trans($see_ticket).' : <a href="'.$url_public_ticket.'">'.$url_public_ticket.'</a></p>';
$message_customer .= '<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmail').'</p>';
@@ -315,6 +371,7 @@ class InterfaceTicketEmail extends DolibarrTriggers
$result = $mailfile->sendfile();
if ($result) {
// update last_msg_sent date
$object->fetch($object->id);
$object->date_last_msg_sent = dol_now();
$object->update($user);
}