dolibarr/htdocs/langs/en_US/ticket.lang

# en_US lang file for module ticket
# Copyright (C) 2013  Jean-François FERRY <hello@librethic.io>
#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation, either version 3 of the License, or
# (at your option) any later version.
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
# You should have received a copy of the GNU General Public License
# along with this program.  If not, see <https://www.gnu.org/licenses/>.

# Generic
Module56000Name=Tickets
Module56000Desc=Ticket system for issue or request management
Permission56001=See tickets
Permission56002=Modify tickets
Permission56003=Delete tickets
Permission56004=Manage tickets
Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on)
Permission56006=Export tickets
Tickets=Tickets
TicketDictType=Ticket - Types
TicketDictCategory=Ticket - Groups
TicketDictSeverity=Ticket - Severities
TicketDictResolution=Ticket - Resolution
TicketTypeShortCOM=Commercial question
TicketTypeShortHELP=Request for functional help
TicketTypeShortISSUE=Issue or bug
TicketTypeShortPROBLEM=Problem
TicketTypeShortREQUEST=Change or enhancement request
TicketTypeShortPROJET=Project
TicketTypeShortOTHER=Other
TicketSeverityShortLOW=Low
TicketSeverityShortNORMAL=Normal
TicketSeverityShortHIGH=High
TicketSeverityShortBLOCKING=Critical, Blocking
TicketCategoryShortOTHER=Other
ErrorBadEmailAddress=Field '%s' incorrect
MenuTicketMyAssign=My tickets
MenuTicketMyAssignNonClosed=My open tickets
MenuListNonClosed=Open tickets
TypeContact_ticket_internal_CONTRIBUTOR=Contributor
TypeContact_ticket_internal_SUPPORTTEC=Assigned user
TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking
TypeContact_ticket_external_CONTRIBUTOR=External contributor
OriginEmail=Reporter Email
EmailReplyto=Reply-To in Email
EmailReferences=References in Emails
Notify_TICKET_SENTBYMAIL=Send ticket message by email
ExportDataset_ticket_1=Tickets
# Status
Read=Read
Assigned=Assigned
NeedMoreInformation=Waiting for reporter feedback
NeedMoreInformationShort=Waiting for feedback
Waiting=Waiting
SolvedClosed=Closed
Deleted=Deleted
# Dict
Severity=Severity
TicketGroupIsPublic=Group is public
TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface
# Email templates
MailToSendTicketMessage=To send email from ticket message
# Admin page
TicketSetup=Ticket module setup
TicketSettings=Settings
TicketPublicAccess=A public interface requiring no identification is available at the following url
TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries
TicketParamModule=Module variable setup
TicketParamMail=Email setup
TicketEmailNotificationFrom=E-mail of sender allowed to send technical notification about tickets ("From" email for creation of ticket or update of messages)
TicketEmailNotificationFromHelp=Sender e-mail to use as the From to send the notification emails for tickets creation or message addition. For example: noreply@example.com or robot@example.com
TicketEmailNotificationReplyTo=E-mail that must appears to recipient as the sender of the notification ("Reply-To" email for creation of ticket or update of messages)
TicketEmailNotificationReplyToHelp=Sender e-mail to use as the Reply-To to send the notification emails for tickets creation or message addition. If defined, this is the email that the recipient will reply to instead of the From. For example: support@example.com
TicketEmailNotificationTo=Notify ticket creation to this e-mail address
TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation (in addition to any other default recipients)
TicketNewEmailBodyLabel=Text message sent after creating a ticket
TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
TicketParamPublicInterface=Public interface setup
TicketsEmailMustExist=Require an existing email address to create a ticket
TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket.
TicketsShowProgression=Display the ticket progress in the public interface
TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages
TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails.
TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a third party or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact.
PublicInterface=Public interface
TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface
TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket.
TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface.
TicketPublicInterfaceTopicLabelAdmin=Interface title
TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface.
TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry
TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user.
ExtraFieldsTicket=Extra attributes
TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it.
TicketsDisableEmail=Do not send emails for ticket creation or message recording
TicketsDisableEmailHelp=By default, notification emails to third parties are sent when new tickets or messages are created for both backoffice and public interface. Enable this option to disable email notifications to thirdparties when creation is done from backoffice.
TicketsNotifyThirdPartyFromBackOfficeByDefault=Notify third party by default on ticket creation from backoffice
TicketsNotifyThirdPartyFromBackOfficeByDefaultHelp=When creating a ticket from the backoffice, the option "Notify third party" will be checked by default
TicketsLogEnableEmail=Enable log by email
TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket.
TicketParams=Params
TicketsShowModuleLogo=Display the logo of the module in the public interface
TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface
TicketsShowCompanyLogo=Display the logo of the company in the public interface
TicketsShowCompanyLogoHelp=Enable this option to show the logo of the main company in the pages of the public interface
TicketsShowCompanyFooter=Display the footer of the company in the public interface
TicketsShowCompanyFooterHelp=Enable this option to show the footer of the main company in the pages of the public interface
TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address
TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s")
TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on)
TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights.
TicketsActivatePublicInterface=Activate public interface
TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets.
TicketsAutoAssignTicket=Automatically assign the user who created the ticket
TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket<br>Examples: 0=Never automatically assigned to the ticket, 1=Automatically assigned to the ticket if no one is assigned, 2=Automatically assigned to the ticket even if someone was defined
TicketAutoChangeStatusOnAnswer=Automatically assign a status when answering a ticket
TicketAutoChangeStatusOnAnswerHelp=When a user answers to a ticket, the status will automatically be applied to the ticket
TicketNumberingModules=Tickets numbering module
TicketsModelModule=Document templates for tickets
TicketNotifyTiersAtCreation=Notify third party at creation
TicketsDisableCustomerEmail=Always disable emails to third parties when a ticket is created from the backoffice
TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket
TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update)
TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email.
TicketsAutoReadTicket=Automatically mark the ticket as read (when created from back office)
TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from back office. When ticket is create from the public interface, ticket remains with the status "Not Read".
TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours):
TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view.
TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours):
TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view.
TicketsAutoNotifyClose=Automatically notify the third party when closing a ticket
TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of third-party contacts. On mass closing, a message will be sent to one contact of the third party linked to the ticket.
TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent.
TicketChooseProductCategory=Product category for ticket support
TicketChooseProductCategoryHelp=Select the product category for support. The category will be used to find all contracts that include a product in this category. All contracts found will be linked to the created ticket.
TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket
TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket.
TicketsAllowClassificationModificationIfClosed=Allow to modify classification of closed tickets
TicketsAllowClassificationModificationIfClosedHelp=Allow to modify classification (type, ticket group, severity) even if tickets are closed.
TicketAutoCheckNotifyThirdParty=Check by default “Notify third party” when creating a ticket
TicketAutoCheckNotifyThirdPartyHelp=When creating a ticket, the option "Notify third-party" will be automatically checked.
TicketAssignContactToMessage=Assign an external contact to a message
TicketAssignContactToMessageHelp=When a known contact answer to a message, his name is displayed on the ticket messages list.
# Index & list page
TicketsIndex=Tickets area
TicketList=List of tickets
TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user
NoTicketsFound=No ticket found
NoUnreadTicketsFound=No unread ticket found
TicketViewAllTickets=View all tickets
TicketViewNonClosedOnly=View only open tickets
TicketStatByStatus=Tickets by status
OrderByDateAsc=Sort by ascending date
OrderByDateDesc=Sort by descending date
ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets
ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ?
# Ticket card
Ticket=Ticket
TicketCard=Ticket card
CreateTicket=Create ticket
EditTicket=Edit ticket
TicketsManagement=Tickets Management
CreatedBy=Created by
NewTicket=New Ticket
SubjectAnswerToTicket=Ticket answer
TicketTypeRequest=Request type
TicketCategory=Ticket group
SeeTicket=See ticket
TicketMarkedAsRead=Ticket has been marked as read
TicketReadOn=Read on
TicketCloseOn=Closing date
MarkAsRead=Mark ticket as read
TicketHistory=Ticket history
AssignUser=Assign to user
TicketAssigned=Ticket is now assigned
TicketChangeType=Change type
TicketChangeCategory=Change analytic code
TicketChangeSeverity=Change severity
TicketAddMessage=Add or send a message
TicketAddPrivateMessage=Add a private message
MessageSuccessfullyAdded=Ticket added
TicketMessageSuccessfullyAdded=Message successfully added
TicketMessagesList=Message list
NoMsgForThisTicket=No message for this ticket
TicketProperties=Classification
LatestNewTickets=Latest %s newest tickets (not read)
TicketSeverity=Severity
ShowTicket=See ticket
RelatedTickets=Related tickets
TicketAddIntervention=Create intervention
CloseTicket=Close|Solve
AbandonTicket=Abandon
CloseATicket=Close|Solve a ticket
ConfirmCloseAticket=Confirm ticket closing
ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned'
ConfirmDeleteTicket=Please confirm ticket deleting
TicketDeletedSuccess=Ticket deleted with success
TicketMarkedAsClosed=Ticket marked as closed
TicketDurationAuto=Duration of interventions
TicketDurationAutoInfos=Duration calculated automatically from related interventions
TicketUpdated=Ticket updated
SendMessageByEmail=Send message by email
TicketNewMessage=New message
ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send
TicketGoIntoContactTab=Please go into "Contacts" tab to select them
TicketMessageMailIntro=Message header
TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved.
TicketMessageMailIntroText=Hello,<br>A new answer has been added to a ticket that you follow. Here is the message:<br>
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr
TicketMessageMailFooter=Message footer
TicketMessageMailFooterHelp=This text is added only at the end of the message sent by email and will not be saved.
TicketMessageMailFooterText=Message sent by <b>%s</b> via Dolibarr
TicketMessageMailFooterHelpAdmin=This text will be inserted after the response message.
TicketMessageHelp=Only this text will be saved in the message list on ticket card.
TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values.
ForEmailMessageWillBeCompletedWith=For email messages sent to external users, the message will be completed with
TimeElapsedSince=Time elapsed since
TicketTimeToRead=Time elapsed before read
TicketTimeElapsedBeforeSince=Time elapsed before / since
TicketContacts=Contacts ticket
TicketDocumentsLinked=Documents linked to ticket
ConfirmReOpenTicket=Confirm reopen this ticket ?
TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s:
TicketAssignedToYou=Ticket assigned
TicketAssignedEmailBody=You have been assigned the ticket #%s by %s
TicketAssignedCustomerEmail=Your ticket has been assigned for processing.
TicketAssignedCustomerBody=This is an automatic email to confirm your ticket has been assigned for processing.
MarkMessageAsPrivate=Mark message as private
TicketMessageSendEmailHelp=An email will be sent to all assigned contact
TicketMessageSendEmailHelp2a=(internal contacts, but also external contacts except if the option "%s" is checked)
TicketMessageSendEmailHelp2b=(internal contacts, but also external contacts)
TicketMessagePrivateHelp=This message will not be visible to external users
TicketMessageRecipientsHelp=Recipient field completed with active contacts linked to the ticket
TicketEmailOriginIssuer=Issuer at origin of the tickets
InitialMessage=Initial Message
LinkToAContract=Link to a contract
TicketPleaseSelectAContract=Select a contract
UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined
TicketMailExchanges=Mail exchanges
TicketInitialMessageModified=Initial message modified
TicketMessageSuccesfullyUpdated=Message successfully updated
TicketChangeStatus=Change status
TicketConfirmChangeStatus=Confirm the status change: %s ?
TicketLogStatusChanged=Status changed: %s to %s
TicketNotNotifyTiersAtCreate=Not notify company at create
NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket
TicketNotifyAllTiersAtClose=All related contacts
TicketNotNotifyTiersAtClose=No related contact
Unread=Unread
TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface.
ErrorTicketRefRequired=Ticket reference name is required
TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer.
TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket.
TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually.
TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen.
TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s]
# Logs
TicketLogMesgReadBy=Ticket %s read by %s
NoLogForThisTicket=No log for this ticket yet
TicketLogAssignedTo=Ticket %s assigned to %s
TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s
TicketLogClosedBy=Ticket %s closed by %s
TicketLogReopen=Ticket %s re-open
# Public pages
TicketSystem=Ticket system
ShowListTicketWithTrackId=Display ticket list from track ID
ShowTicketWithTrackId=Display ticket from track ID
TicketPublicDesc=You can create a support ticket or check from an existing ID.
YourTicketSuccessfullySaved=Ticket has been successfully saved!
MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s.
PleaseRememberThisId=Please keep the tracking number that we might ask you later.
TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s)
TicketNewEmailSubjectCustomer=New support ticket
TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket.
TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account.
TicketNewEmailBodyInfosTicket=Information for monitoring the ticket
TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s
TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link
TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the public ticket portal by clicking the following link
TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link
TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface.
TicketEmailPleaseDoNotReplyToThisEmailNoInterface=Please do not reply directly to this email!
TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system.
TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your request. Provide the most information possible to allow us to correctly identify your request.
TicketPublicMsgViewLogIn=Please enter ticket tracking ID
TicketTrackId=Tracking ID
OneOfTicketTrackId=One of your tracking ID
ErrorTicketNotFound=Ticket with tracking ID %s not found!
Subject=Subject
ViewTicket=View ticket
ViewMyTicketList=View my ticket list
ErrorEmailMustExistToCreateTicket=Error: email address not found in our database
TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s)
TicketNewEmailBodyAdmin=<p>Ticket has just been created with ID #%s, see information:</p>
SeeThisTicketIntomanagementInterface=See ticket in management interface
TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled
ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email
OldUser=Old user
NewUser=New user
NumberOfTicketsByMonth=Number of tickets per month
NbOfTickets=Number of tickets
ExternalContributors=External contributors
AddContributor=Add external contributor
# notifications
TicketCloseEmailSubjectCustomer=Ticket closed
TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed.
TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s)
TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information:
TicketNotificationEmailSubject=Ticket %s updated
TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated
TicketNotificationRecipient=Notification recipient
TicketNotificationLogMessage=Log message
TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface
TicketNotificationNumberEmailSent=Notification email sent: %s
ActionsOnTicket=Events on ticket
# Boxes
BoxLastTicket=Latest created tickets
BoxLastTicketDescription=Latest %s created tickets
BoxLastTicketContent=
BoxLastTicketNoRecordedTickets=No recent unread tickets
BoxLastModifiedTicket=Latest modified tickets
BoxLastModifiedTicketDescription=Latest %s modified tickets
BoxLastModifiedTicketContent=
BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets
BoxTicketType=Distribution of open tickets by type
BoxTicketSeverity=Number of open tickets by severity
BoxNoTicketSeverity=No tickets opened
BoxTicketLastXDays=Number of new tickets by days the last %s days
BoxTicketLastXDayswidget = Number of new tickets by days the last X days
BoxNoTicketLastXDays=No new tickets the last %s days
BoxNumberOfTicketByDay=Number of new tickets by day
BoxNewTicketVSClose=Number of tickets versus closed tickets (today)
TicketCreatedToday=Ticket created today
TicketClosedToday=Ticket closed today
KMFoundForTicketGroup=Checkout our FAQ
SetTitle=Set title
TicketSendToInternalCC=Force an email as CC recipient to all messages send from ticket page.
TicketSendToInternalCCHelp=Enter the email you want to use automatically as a Carbon Copy recipient when sending an email from ticket page.